Ram Promaster City Complaints

7 consumer complaints on file.

#11703791December 8, 2025
ENGINE, ELECTRICAL SYSTEM
On March 19, 2025 upon driving my car home from a 1 hour commute I sensed a unique, uncommon smell - like some sort of electrical component burning. I parked the car in my garage, turned it off and went inside my house. Within 5 minutes the engine was producing gray smoke followed by fire. The car went up in flames in less than 10 minutes. The fire spread to the attic and burned most of the house. I read recently that according to NHTSA, 292,000 ProMaster vans built between 2018 and 2026 are recalled due to a potential fire hazard linked to the cooling fan module. The ProMaster City has not been included in this recall. This seems like a mistake.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11630399December 12, 2024
ENGINE
Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to each other, during covid and all the issues that that brought to supply chains and manufacturing. One I could have chalked up to bad luck. Two is just too much of a coincidence to believe that there isn't something wrong with these engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630396December 12, 2024
ENGINE
Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to each other, during covid and all the issues that that brought to supply chains and manufacturing. One I could have chalked up to bad luck. Two is just too much of a coincidence to believe that there isn't something wrong with these engines. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606137August 2, 2024
POWER TRAIN, ENGINE
The contact owns a 2022 Ram Promaster City. The contact stated that occasionally while shifting into drive or reverse, the RPM increased to 4,000. On several occasions, the failure occurred while the brake pedal was depressed. The contact stated when the vehicle was shifted into neutral, the RPM decreased to normal between 750-800 RPM. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459396April 3, 2022
ENGINE
Engine oil leak at the oil filter. The oil filter monting surface has a defect (not flat) allowing oil to push out. It is currently available for inspection, but it is scheduled to been seen by the dealer to be replaced under warranty. Safety - issue was noticed before enough damage was done to be unsafe. The leak was substantial, so I imagine it would lead to a safety issue due to abrupt engine failure. Oil filter was properly installed, verified by independent repair facility. Leak was reproduced / verified by independant repair facility. No warning indicators for the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445565December 30, 2021
SEAT BELTS, EXTERIOR LIGHTING
The contact owns a 2021 Ram Promaster City. The contact had initially received a recall notice for NHTSA Campaign Number: 21V728000 (Exterior Lighting). He then called the dealer and was informed that there was an additional recall on the vehicle for NHTSA Campaign Number: 21V699000 (Seat Belts) however, the parts for the recall repair were not yet available. He was informed that if he were to take possession of the vehicle, he would be held liable for any vehicle failure, including any recalls. The vehicle remained in the possession of the dealer and was not serviced. The manufacturer was also notified of the issue but offered no assistance. The contact stated that the manufacturer had exceeded reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. Vehicle has been repaired. Dealer made arrangements for a loaner at no charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433611September 20, 2021
EQUIPMENT
Two instances of rooftop tent opening without human interaction. Incident 1 // 9-17-21: Vehicle was parked and the front drivers side latch (attached photo) opened due to gusts of wind. Incident 2 // 9-19-21: When driving approximately 65 mph (cruise control) on Interstate 40 in Arizona, the front passenger side latch released and front passenger side of rooftop tent opened. I could not see that the tent opened while driving but noticed a change in wind noise and also steering control. I immediately pulled off the highway and observed that the front passenger side of the tent was open and about a 6 inch gap between the top and bottom halves of the tent was exposed. The center strap and drivers side latch were both still engaged. At the speed of travel it was possible for the tent to open completely which could have harmed my passengers or drivers of other vehicles on the road. I have seen numerous reports of this problem on the Roofnest Flock facebook group. The equipment is available for inspection upon request. It has not been inspected by anyone else. There was no warning sign other than the product opening while parked. The product was purchased in May 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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