Ram 2500 Complaints (2014)

344 consumer complaints on file.

#11039495October 25, 2017
VEHICLE SPEED CONTROL, STEERING
I NOTICED MY STEERING WHEEL WAS OFF CENTER. ALSO THE ELECTRONIC STABILITY CONTROL SYSTEM WAS GOING OFF REPEATEDLY. I TOOK IT TO A DEALERSHIP FOR INSPECTION AND THEY FOUND NO "CODES" IN THE COMPUTER AND COULD NOT GET THE ESC TO GO OFF WHILE DRIVING. THEY NEGLECTED TO NOTICE MY STEERING WAS OFF CENTER. THEY SAID NOTHING WAS WRONG WITH THE VEHICLE AND TO JUST TURN OFF THE ESC AND IF IT WENT OFF AGAIN TO STOP AND TURN THE TRUCK ON AND OFF AGAIN. I HAD THE WHEELS ALIGNED THINKING THIS WAS THE PROBLEM. THE TRUCK SEEMED SENSITIVE WHILE DRIVING OVER BUMPS IN THE ROAD BUT I DIDN'T REALIZE THE ISSUE. A FEW DAYS LATER WHILE DRIVING ON THE INTERSTATE AT 70 MPH THE TRUCK BEGAN TO SHAKE VIOLENTLY AND WOULD NOT STOP UNTIL I REDUCED THE SPEED TO 20 MPH. IT WAS EXTREMELY DANGEROUS AND HARD TO DRIVE OR STEER WHILE IT WAS SHAKING. IT DID THIS AGAIN 3 MORE TIMES. I KEPT THE SPEED AT 55-60 MPH AND WAS ABLE TO GET THE VEHICLE HOME WITHOUT INCIDENT. I TOOK IT IN TO THE DEALER THE NEXT MORNING AND THEY DROVE IT BARELY A MILE AND THE STEERING ALMOST COMPLETELY FAILED. I COULD HAVE HAD TOTAL STEERING FAILURE AND LOST CONTROL OF THE VEHICLE. MY TRUCK HAS APPROXIMATELY 64,000 MILES IT IS 3 YEARS OLD AND IT HAS NEVER BEEN WRECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032861October 11, 2017
STEERING
WHILE DRIVING DOWN THE ROAD, WHEN THE ROAD CURVED, I ATTEMPTED TO TUN THE STEERING WHEEL, I GOT NO RESPONSE FROM THE WHEELS. I WENT OFF THE ROAD AND IN TO THE DITCH. ONCE IN THE DITCH, I TURNED THE STEERING WHEEL TO SEE IF THE WHEELS WOULD TURN, THE WHEELS WOULD NOT TURN. LOOKING UNDER THE FRONT OF THE TRUCK THE STEERING DRAG INK HAD BROKE AT THE ADJUSTING SLEEVE. LOOKING AT THE DRAG LINK IT HAS BROKEN IN HALF FOR NO REASON, AND ONE OF THE JAM NUTS IS LOOSE. RAM IS NOT OFFERING ANY ASSISTANCE TO ME TO COVER THE REPAIRS OR DAMAGES TO THE TRUCK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11032804October 10, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
DROVE FOR ABOUT 17 MILES AND PARKED AT A STORE. WITHIN 5 MINUTES OF PARKING THE TRUCK, WHITE SMOKE COULD BE SEEN COMING FROM THE HOOD ON THE PASSENGER SIDE. AS I APPROACHED THE TRUCK FLAMES CAME OUT FROM UNDER THE HOOD IN THE SAME AREA. GRABBED A FIRE EXTINGUISHER AND RETURNED WITHIN ONE MINUTE TO FIND ENTIRE ENGINE COMPARTMENT IN FLAMES. UNABLE TO OPEN THE HOOD SO THE FIRE EXTINGUISHER WAS NOT MUCH GOOD. FIRE DEPARTMENT ARRIVED WITHIN 5 MINUTES BUT IT WAS TOO LATE. INSURANCE COMPANY TOOK POSSESSION OF THE TRUCK AND TOTALED IT. UNKNOWN IF IT WAS EVER DETERMINED WHAT CAUSED THE FIRE. *BF UPDATED 7/26/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11031548October 3, 2017
ENGINE
WE HAD A WATER PUMP FAILURE WHERE THE WATER PUMP FROZE UP AND BROKE THE SERPENTINE BELT AT EXIT 234 ON I-15 IN MONTANA. IT WAS A FRIDAY RIGHT AFTER LUNCH AND WE WERE TOWING OUR 5TH WHEEL TRAILER. THE DEALER IN HELENA COULDN'T PROVIDE SERVICE SO WE WERE TOWED TO A INDIVIDUALS REPAIR SHOP IN CRAIG, MT. AFTER A WATER PUMP, BELT AND A NEW STARTER, WE WERE ON THE ROAD MONDAY. CHRYSLER OFFERED NO ASSISTANCE. THIS SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030259September 28, 2017
ENGINE
ENGINE HAD SMALL TICKING NOISE WHEN PURCHASED AND AFTER 14000 MILES BEGAN TO KNOCK AND NOW DEALER IS SAYING THE ENGINE IS A TOTAL LOSS AND NO PROBLEM OF THEIRS. EVERYTHING THAT I HAVE LOOKED UP ON THIS ISSUE REFERS THAT THE ENGINE HAS WRIST PIN ISSUES. MY COMPLAINT REFERENCE NUMBER WITH RAM CUSTOMER CARE IS 32326037. THIS IS REALLY A ISSUE FOR ME AND MY FAMILY KNOWING THAT WE HAVE BEEN DEDICATED DODGE RAM CONSUMERS FOR OVER 30 YEARS OWNING OVER 16 VEHICLES. I WAS TOLD THAT THEY WOULD NOT PUT $8000.00 IN A $14000.00 PICKUP, I PURCHASED THE VEHICLE FROM A FIVE STAR DEALERSHIP FOR $24000.00 ONE YEAR AGO AND STILL OWE $14000.00 ON THE VEHICLE. SO AT THIS POINT THE TRUCK IS A TOTAL LOSS FOR ME AND MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019354August 24, 2017
ENGINE
2014 RAM 6.4 HEMI WRIST PIN FAILURE - 2ND TIME IN 11 MONTHS ENGINE KNOCKING WITH ENGINE NEEDING REPLACEMENT 2ND TIME IN 11 MONTHS REFER TO CHRYSLER CASE #31935958 AND #29708254 WITH 25,000 MILES IN JUNE OF 2016 AND 50,000 MILES IN JUNE OF 2017. BOTH TIMES ON VACATION PULLING A 8,500# 5TH WHEEL ON MOUNTAIN ROADS. CONCERNED OF ENGINE FAILURE ON STEEP MOUNTAIN SLOPES CAUSING A SERIOUS SAFETY ISSUE AND POSSIBLE LOSING CONTROL OF VEHICLE AND CRASHING. 6.4 HEMI APPARENTLY HAS A MANUFACTURER'S DEFECT N REGARDS TO ENGINE WRIST PINS, WHICH CHRYSLER REFUSES TO ADDRESS OF CORRECT. BOTH TIMES NOTICED ENGINE KNOCKING TRUCK WAS MOVING ON HIGHWAY PULLING A 5TH WHEEL TRAILER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016345August 19, 2017
UNKNOWN OR OTHER
THE RAM BOX CARGO LOCKING MECHANISMS FAIL AS THE PLASTIC COUPLERS SHEAR OFF. THE CARGO DOORS OPEN WHILE DRIVING VEHICLE ON ROADWAY MAKING FOR AN UNSAFE CONDITION AS YOU MUST PULL OFF THE ROADWAY IMMEDIATELY TO TRY TO RE-SHUT DOORS. BOTH LOCK MECHANISMS EFFECTED THE SAME WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014191August 10, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 RAM 2500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AT A PARKING LOT, THE GEAR LEVER SHIFTED OUT OF PARK INDEPENDENTLY WITHOUT WARNING. THE CONTACT WAS ABLE TO STOP THE VEHICLE ONCE IT BEGAN TO ROLL THREE FEET. THE VEHICLE WAS TAKEN TO AUTONATION DODGE DEALER, LOCATED AT 1011 CHATHAM CENTER DRIVE, SAVANNAH, GA 31405, WHERE IT WAS DIAGNOSED THAT THE GEAR LEVER ELECTRICAL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER THE POWER TRAIN WARRANTY AND THEY WILL NOT REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 55,710.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012281August 2, 2017
FUEL/PROPULSION SYSTEM
WATER IN FUEL LIGHT COMES ON FOR NO REASON, KNOWN DEFECT WITH WIRING/SENSOR. COULD LEAVE YOU DISABLED ON ROADWAY. ENGINE WARRANTY REQUIRES YOU TO STOP AND HAVE IT CHECKED OR COULD VOID WARRANTY. THEY HAVE SERVICE BULLETINS. NEEDS TO BE A FULL RECALL FOR THE DEFECTIVE PARTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010521July 25, 2017
SERVICE BRAKES
LEFT FRONT CALIPER IS NOT RELEASING, ONE OR BOTH PISTONS SEEM TO BE HANGING UP. INCONSISTENT PROBLEM WHILE DRIVING AND WHEN THIS HAPPENS, VEHICLE PULLS HARD LEFT WHEN BRAKING. BEEN TO DEALER TWICE AND ALL THEY DID WAS LUBE THE SLIDE PINS. NOW VEHICLE IS PAST 3/36 WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002635July 1, 2017
POWER TRAIN
DEAD PEDDLE ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001358June 26, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS TRUCK HAS A VERY CAPABLE MOTOR. HOWEVER, THE ELECTRONICS GOVERNING THE MOTOR HAVE MADE IT UNSAFE. WHEN YOU FLOOR THE GAS PEDAL (AND REALLY NEED THE TRUCK TO MOVE FOR SAFETY, TO CLEAR AN INTERSECTION OR MERGE) THERE IS NO RESPONSE. KNOWING TRUCKS LIKE I DO, THIS VEHICLE SHOULD HAVE MORE THAN ENOUGH POWER TO MOVE SWIFTLY BUT INSTEAD IT JUST CRAWLS DUE TO ELECTRONIC REGULATION ON THE MOTOR. THIS IS A HUGE SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994485June 12, 2017
STEERING
TL* THE CONTACT OWNS A 2014 RAM 2500. WHILE THE CONTACT'S HUSBAND WAS DRIVING 60 MPH, THE VEHICLE HIT A BUMP IN THE ROADWAY AND INADVERTENTLY VEERED TO THE RIGHT. THE VEHICLE CROSSED OVER THREE LINES OF TRAFFIC UNTIL IT CAME TO A STOP ON THE SIDE OF THE ROADWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PAMBY CHRYSLER JEEP DODGE RAM (LOCATED AT 665 DANBURY RD, RIDGEFIELD, CT 06877 (888) 620-0047) WHERE IT WAS DIAGNOSED WITH A LOOSE BRACKET THAT PULLED THE NUT INSERTS OUT OF THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN THEN TAKEN TO DANBURY CHRYSLER DODGE JEEP RAM LOCATED AT 100B FEDERAL RD, DANBURY, CT 06810, (203) 730-5737 WHERE THE DIAGNOSIS WAS UNKNOWN. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992652June 1, 2017
VEHICLE SPEED CONTROL
"DEAD PEDAL" ISSUE- WHEN YOU NEED TO ACCELERATE QUICKLY IN TRAFFIC, AND YOU PUSH THE ACCELERATOR PEDAL MORE THAN ABOUT 70%, THE TRUCK JUST SITS THERE... LIKE THERE IS NO POWER. IT WILL EVENTUALLY (4-6 SECONDS LATER) SLOWLY INCREASE SPEED, OR IF YOU FEATHER THE PEDAL, IT WILL ACCELERATE INTO TRAFFIC. THIS IS A SAFETY CONCERN WHEN PULLING INTO TRAFFIC FROM A SIDE STREET, OR OTHER TIMES WHEN ENTERING FASTER MOVING TRAFFIC. IT DOES NOT SEEM TO BE TURBO LAG, BUT RATHER SOME KIND OF PROGRAMING IN THE DRIVE TRAIN THAT KEEPS THE TRUCK FROM ACCELERATING BRISKLY WHEN PUSHING ON THE PEDAL..... THIS HAPPENS FREQUENTLY, THE LISTED DATE IS THE LAST TIME I FELT IT. IT HAS HAPPENED AT LEAST 30-40 TIMES SINCE I HAVE BOUGHT THE TRUCK NEW IN JAN 2013. NOTE: I AM NOT TALKING ABOUT BEING ABLE TO DRAG RACE OR SMOKE TIRES... I AM TALKING ABOUT WHEN YOU NEED TO QUICKLY PULL OUT INTO TRAFFIC... DEFINITE SAFETY ISSUE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985435May 12, 2017
POWER TRAIN, STEERING
TRANSMISSION GEAR SELECTOR REMAINS LOCKED IN PARK FROM 5 TO >30 SECONDS, AFTER STARTING ENGINE AND DEPRESSING BRAKE PEDAL FIRST. GEAR SELECTOR CANNOT BE THEN MOVED WITH ENGINE RUNNING AND BRAKE PEDAL DEPRESSED. THUS VEHICLE CANNOT BE DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972157April 12, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN I ACCELERATE THERE IS A LAG. THIS IS FROM A STOP OR WHILE APPLYING THE ACCELERATOR, AND PUSHING IT MORE TO PASS OR MERGE. ALSO THIS LAG AT ANY SPEED SEEMS TO MAKE THE TRUCK LUNGE, AND IT FEELS LIKE IT MAY BE SHIFTING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971874April 11, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 RAM 2500. WHILE DRIVING ON SEVERAL OCCASIONS, THE ANTI-LOCK BRAKE AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE BRAKES FAILED TO OPERATE AS INTENDED. THE DEALER DIAGNOSED THAT THE ALTERNATOR AND BATTERY NEEDED TO BE REPLACED, AND THE ANTI-LOCK BRAKING MODULE NEEDED TO BE RE-CALIBRATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969699March 31, 2017
SUSPENSION
THE VEHICLE SHAKES AT HIGHWAY SPEEDS . I JUST REPLACES ALL 4 TIRES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967922March 23, 2017
SUSPENSION, WHEELS
TIRE PRESSURE MONITORING SYSTEM LIGHT KEEPS GOING OFF FOR THE RIGHT REAR WHEEL WILL KEEP SHOWING NO AIR PRESSURE. THIS IS A INTERMITTENT PROBLEM. IT HAS BEEN IN THE DEALERSHIP NOW CLOSE TO 10 DAYS IN THE LAST 7 MONTHS AND THE PROBLEM HAS BEEN GOING ON A YEAR NOW. IT STARTED HAPPENING AFTER A RECALL ONOT THE TRUCK WAS PERFORMED. THE BALL JOINTSO ON THE TRUCK WAS REPLACED ABOUT A YEAR AGO AND IN SEPTEMBER WHEN I TOOK IT TO THE DEALERSHIP FOR WORK IN TOLD THEM THEY WERE BAD AND CHECK IT OUT.AND NOTHING WAS DONE. IT IS AT THE DEALERSHIP AS I WRITE THIS AND I LET THEM KNOW THETHAT WERE BAD AGAIN THERE IS CLUNKING WHEN YOU JACK THE TRUCK UP AND PUSH ON THE TIRE. ALSO VIBRATION WHEN DRIVEN. BOTH OF THESE PROBLEMS ARE A SAFETY ISSUES. THESE PROBLEMS HAVE BEEN GOING ON FOR WAY TO LONG AND LIFE OF THE BALL JOINT SHOULD BE LONGER THEN 4-5 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965955March 14, 2017
ENGINE, SERVICE BRAKES, STEERING
TL* THE CONTACT OWNS A 2014 RAM 2500. WHILE DRIVING 70 MPH, THE STEERING AND BRAKING FAILED WITHOUT WARNING. THE CONTACT TURNED ON THE HAZARD LIGHTS AND FORCEFULLY STEERED TO THE SIDE OF THE CURB ON A HILL TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP BEARING AND SERPENTINE BELT WERE NOT INSTALLED, AND THE COOLANT FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 49,294.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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