Ram 2500 Complaints (2015)

215 consumer complaints on file.

#11383795December 16, 2020
ELECTRICAL SYSTEM
THE NAVIGATION DOES NOT TRACK MY VEHICLE PROPERLY. THE KEY FOBS FAIL OVER 50% OF THE TIME. THE UCONNECT APPLICATION ON MY PHONE FAILS TO WORK OVER 50% OF THE TIME AND TRUCK WILL NOT START, LOCK OR UNLOCK. THE TRUCK SAYS THE KEY FOB LEFT THE VEHICLE WHEN IT IS STILL IN THE VEHICLE CAUSING A SAFETY CONCERN WHEN DRIVING. EVEN WITH NEW BATTERIES IN THE FOBS. THE UPDATES HAVE FAILED DIFFERENT TIMES DUE TO SOMETHING CALLED THE SIERRA BOLO WIRELESS CARD. THE MORE AND MORE I HAVE EXPLORED WHAT COULD BE THE ISSUE, THE MORE CASES LIKE THIS I SEE AND WONDERING WHY THERE IS NO RECALL ON IT. THIS STARTED TAKING PLACE AS SOON AS I PURCHASED IT IN THE FALL OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383046December 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED AS THE VEHICLE SHIFTED TO 4TH GEAR. THE CONTACT STATED THAT THE RPM REVVED IN MANUAL SHIFT MODE. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD TURNED THE VEHICLE OFF AND BACK ON WHICH RESUMED BACK TO NORMAL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MILLER'S CHRYSLER DODGE JEEP RAM (48 KELLY ISLAND RD, MARTINSBURG, WV 25401, (888) 373-4929) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE SHIFTER SOLENOID VALVE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383054December 11, 2020
POWER TRAIN, STEERING, SUSPENSION
TRANSMISSION NEVER SHIFTED CORRECTLY FROM THE FIRST DAY I BOUGHT THIS TRUCK NEW. DRAG LINK FEEL APART WHILE MAKING A LEFT TURN. THIS HAS BEEN REPLACED. THE TRANSMISSION HAS HAD A NEW TORQUE CONVERTER REPLACED BUT STILL NEVER SOLVED ALL THE PROBLEMS. NOW THE "F"[XXX] SOLENOID NEEDS REPLACEMENT SHIFTING INTO 4TH GEAR WHILE ON HIGHWAY AT 70 MPH. THIS HAPPENS VARIOUS TIMES. JUST AT THE HIGHER SPEEDS ABOVE 50 MPH. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374334November 12, 2020
UNKNOWN OR OTHER
CAB BRAKE LIGHT WENT BAD AFTER 5 YEARS AND THE INTERIOR OF TRUCK WAS FLOODED WITH RAIN WATER. WATER WAS RUNNING OUT OF HEADLINER INTO THE DASHBOARD, RADIO AND ELECTRICAL COMPONENTS. AFTER RESEARCHING THIS ISSUE AND SPEAKING TO THE DEALERSHIP, THIS HAS BEEN AN ONGOING ISSUE FOR RAM VEHICLES. I NOW HAVE MOLD SET UP IN MY VEHICLE BUT CONSIDER MYSELF LUCKY THAT A FIRE DIDN'T OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365137October 19, 2020
UNKNOWN OR OTHER
HEAT ON THE DRIVERS SIDE DOES NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364483October 15, 2020
ENGINE
OUR 2015 RAM POWER WAGON LESS THAN 40,000 MILES ON THE ODOMETER WENT INTO LIMP MODE(SERVICE ADVISER TOLD US THAT'S WHAT IS CALLED) WHILE WE WERE DRIVING ON I-65. WE TOOK THE CAR TO FREEMAN DODGE IN NASHVILLE, TN AND THEY COULD NOT FIND A PROBLEM, APPARENTLY TRUCK DIDN'T GIVE A CODE AND THEY COULD NOT REPLICATE THE ISSUE. HOWEVER, WHEN WE ARE PICKING OUR TRUCK BACK FROM THE DEALER THEY TOLD US THAT TRANSMISSION DIPSTICK TUBE IS BROKEN, WE ASKED THEM HOW IS THAT POSSIBLE AND ALL THEY COULD TELL US WAS WE DON'T KNOW AND THE COST OF FIXING IT IS OVER $500(WE DID NOT GET IT FIXED), THE SERVICE ADVISER TOLD US THAT SHE HAS SEEN THIS PROBLEM IN THE PAST AS WELL, I ASKED HER IF SHE HAS SEEN ANY OTHER SCRATCHES OR DENTS AROUND THE BROKEN TUBE SHE TOLD US THAT THERE IS NO ANY OTHER DAMAGE BUT THE DIPSTICK TUBE. I TOLD HER THAT THE TRUCK IS ALMOST 2 FEET OFF THE GROUND AND WE NEVER TOOK THE TRUCK OFF ROADING EVER BEFORE HOW IS IT POSSIBLE AN OBJECT CAME UNDERNEATH THE TRUCK HIT PRECISELY THE TRANSMISSION DIPSTICK TUBE BROKE THE DIPSTICK TUBE BUT DIDN'T DAMAGE OR MADE SCRATCHES NOTHING AROUND? HER ANSWER WAS I DON'T KNOW. WE PICKED THE TRUCK UP AND CAME HOME AND DID A LITTLE RESEARCH ON THE INTERNET TO SEE IF ANYONE HAS SIMILAR PROBLEMS AND I READ A FEW ARTICLES ABOUT IT AND APPARENTLY DODGE IS AWARE OF THE PROBLEM AND ADDRESSED THE ISSUE ON THE NEWER MODELS. IF YOU PLEASE LOOK AT THIS INCIDENT WE WOULD VERY MUCH SO APPRECIATED. THANKS YOUR TIME READING THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361953September 30, 2020
STEERING
THIS VEHICLE HAS HAD THE RECALL ON THE STEERING PERFORMED, AND EVER SINCE THEY TAC WELDED THE DRAG NUT, THE ALIGNMENT IS EXTREMELY INACCURATE WHICH IS ALSO CAUSING THE STEERING WHEEL TO BE COMPLETELY OFF. DUE TO NOW NOT BEING ABLE TO HAVE A PROPER ALIGNMENT DONE TO FACTORY SPECS BECAUSE OF THIS "TEMPORARY FIX" I AM NOW REPLACING FRONT TIRES IN A YEAR OF HAVING THE VEHICLE DUE TO SEVERE UNEVEN TIRE WEAR ON THE FRONT TIRES BECAUSE OF A "TEMPORARY FIX" INSTEAD OF JUST REPLACING THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361404September 27, 2020
UNKNOWN OR OTHER
COOLING FAN SHROUD IS DETERIORATING CAUSING THE FAN BLADES TO SCRAPE IT. MY TRUCK IS OUT OF WARRANTY BUT STILL ONLY HAS 40,000 MILES ON IT. I HAD TO REMOVE THE SHROUD TO PREVENT FURTHER DAMAGE AND OR A BREAKDOWN WHILE DRIVING. IT APPEARS TO HAVE PARTIALLY MELTED WITH THE EXPECTED HIGH TEMPERATURES. I HAVE HAD NO OVERHEATING INCIDENTS TO CAUSE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360073September 20, 2020
ENGINE
MY TRUCK HAS ONLY 41000 MILES ON IT AND THE TURBOCHARGER ACTUATOR AND A PUSH PIN HAD TO BE REPLACED. IT BROKE WHILE STATIONARY IN MY DRIVE WAY. THE DEALERSHIP SAID "TURBO ACTUATOR 3.50 VERIFIED AND FOUND THAT THE ACTUATOR LOST COMMUNICATION AND HAD EXCEEDED ITS LEARNING LIMIT, TURBO ACTUATOR WAS FAULTY." I WAS CHARGED $4018 TO REPLACE THE ACTUATOR AND A PIN THAT SHOULD NOT HAVE BROKEN OR EXCEEDED IT LEARNING LIMIT WHEN I DO NOT EVEN HAVE 50,000 ON MY TRUCK. I BOUGHT THIS BRAND NEW IN 2015. THEY ALSO HAD TO DRAIN MY COOLANT SYSTEM AND FAILED TO MAKE SURE THE COOLANT WAS REPLACED PROPERLY BEFORE I DROVE HOME. THE COOLANT WARNING LIGHT CAME ON WHEN I WAS ALMOST HOME AND HAD TO TURN AROUND AND GO BACK FOR THEM TO PROPERLY FILL MY COOLANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354865September 14, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED WHILE DRIVING THE VEHICLE, THE ELECTRONIC VEHICLE INFORMATION CENTER MALFUNCTIONED AND THE DISPLAY SCREEN FROZE AND ONLY DISPLAYED THE VEHICLE'S SPEED. DUE TO THE FAILURE, THE DRIVER WAS UNABLE TO ACCESS OTHER SAFETY INFORMATION SUCH AS TIRE PRESSURE AND TOWING. ADDITIONALLY, THE HORN NO LONGER OPERATED AS DESIGNED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS CONTACTED. THE LOCAL DEALER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 42,080.*DT*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350615August 21, 2020
TIRES, TIRES:TREAD/BELT
RIGHT REAR TIRE ON RAM 2500 MEGACAB BLEW WHILE TOWING A WILDCAT 312BHX 5TH WHEEL ON 7/25/2020 AT 1:45 PM ON I 26 W IN SC AT EXIT 159. TRAVELING AT 65 MPH, TIRE WAS INFLATED TO 78 PSI AND NO ALARM RECEIVED FROM TPMS SYSTEM PRIOR TO TIRE BLOW OUT, FELT A WEIRD VIBRATION IMMEDIATELY BEFORE THE EXIT AND WAS ATTEMPTING TO EXIT TO CHECK THE VEHICLE AT THE PILOT STATION. THE BLOW OUT CAUSED $3858.59 WORTH OF DAMAGE TO THE TRUCK, NOT INCLUDING THE COST OF NEW TIRES. NO ADDITIONAL ACCIDENT HAPPENED BECAUSE WE WERE ABLE TO PULL SAFELY OFF THE INTERSTATE ONTO THE SHOULDER AND REMOVE ANY LARGE DEBRIS PIECES FROM THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350617August 21, 2020
TIRES, TIRES:TREAD/BELT
LEFT REAR TIRE ON RAM 2500 MEGACAB BLEW WHILE TOWING A WILDCAT 312BHX 5TH WHEEL ON 7/25/2020 AT 4:30 PM ON I 26 W IN SC ABOUT 1 MILE WEST OF EXIT 72. TRAVELING AT 65 MPH, TIRE WAS INFLATED TO 78 PSI AND NO ALARM RECEIVED FROM TPMS SYSTEM PRIOR TO TIRE BLOW OUT, FELT A WEIRD VIBRATION IMMEDIATELY BEFORE THE TIRE BLEW. THE BLOW OUT CAUSED $5817.45 WORTH OF DAMAGE TO THE TRUCK, NOT INCLUDING THE COST OF NEW TIRES. NO ADDITIONAL ACCIDENT HAPPENED BECAUSE WE WERE ABLE TO PULL SAFELY OFF THE INTERSTATE ONTO THE SHOULDER AND REMOVE ANY LARGE DEBRIS PIECES FROM THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350624August 21, 2020
TIRES, TIRES:TREAD/BELT
FELT A VIBRATION IN THE STEERING WHEEL AFTER GETTING TIRES ROTATED ON THE TRUCK. MY HUSBAND FOLLOWED ME IN OUR OTHER VEHICLE AND VERIFIED THAT THE DRIVER SIDE FRONT TIRE WAS BOUNCING AS TRUCK WAS DRIVING DOWN THE ROAD. TOOK TRUCK BACK TO DISCOUNT TIRE IN JACKSONVILLE, FL THEY REMOVED AND INSPECTED THE TIRE AND FOUND A BULGE IN THE TREAD OF THE TIRE. SPARE WAS INSTALLED ON THE TRUCK WHILE THE TIRE WAS REPLACED UNDER ROAD HAZARD WARRANTY THAT WAS PURCHASED WITH THE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350620August 21, 2020
TIRES, TIRES:TREAD/BELT
TOOK THE TRUCK INTO GET THE TIRES ROTATED AND THE TECHNICIAN FOUND A BULGE IN THE TIRE TREAD OF ONE OF THE REAR TIRES ON THE TRUCK. SPARE WAS INSTALLED ON THE TRUCK WHILE THE TIRE WAS REPLACED UNDER ROAD HAZARD WARRANTY THAT WAS PURCHASED WITH THE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350622August 21, 2020
TIRES, TIRES:TREAD/BELT
TOOK THE TRUCK INTO GET THE TIRES ROTATED AND THE TECHNICIAN FOUND A BULGE IN THE TIRE TREAD OF ONE OF THE REAR TIRES ON THE TRUCK. SPARE WAS INSTALLED ON THE TRUCK WHILE THE TIRE WAS REPLACED UNDER ROAD HAZARD WARRANTY THAT WAS PURCHASED WITH THE TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340684July 21, 2020
STEERING
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE VEHICLE WAS TAKEN TO AUTOWORLD DODGE CHRYSLER JEEP RAM (1370 AUTO CENTER DR, PETALUMA, CA 94952) WHERE THE RECALL REPAIR WAS COMPLETED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A TIRE CENTER FOR A FRONT WHEEL ALIGNMENT HOWEVER, THE TECHNICIAN WAS UNABLE TO PERFORM THE ALIGNMENT BECAUSE AS A PART OF THE RECALL REPAIR, THE DRAG LINK NUT WAS WELDED TO SUBFRAME. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339134July 13, 2020
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO PARK. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE FAILED TO STOP. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED WHILE DEPRESSING THE BRAKE PEDAL TO STOP THE VEHICLE. ADDITIONALLY, THE VEHICLE REMAINED IN FIFTH GEAR. THE CONTACT ATTEMPTED TO TURN-OFF AND RESTART THE VEHICLE, HOWEVER THE VEHICLE FAILED TO RESTART. THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE CONTACT CALL ELGIN CHRYSLER DODGE JEEP RAM (1010 E CHICAGO ST, ELGIN, IL 60120, (847) 697-0900), AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS TOWED TO THE DEALER AND WAS DIAGNOSED THAT THE PARKING BRAKE CEASED CAUSING THE FAILURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO ZEIGLER CHRYSLER DODGE JEEP RAM (208 W GOLF RD, SCHAUMBURG, IL 60195) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN PART ON THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT ON ANOTHER OCCASION, THE VEHICLE REMAINED IN FIRST GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331457June 29, 2020
FUEL SYSTEM, DIESEL, STEERING
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) AND THE VEHICLE WAS REPAIRED AT CARL HOGAN CHRYSLER DODGE JEEP RAM (2335 US-45, COLUMBUS, MS 39705). THE CONTACT STATED THAT THE RECALL REPAIR CAUSED DAMAGE TO THE VEHICLE DUE TO THE WELDING OF THE NUT TO THE ADJUSTMENT SLEEVE WHICH CAUSED THE FRONT END TO BE OUT OF ALIGNMENT. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED PRIOR TO THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE DIESEL EXHAUST FLUID PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE DIESEL EXHAUST FLUID PUMP WAS NOT REPLACED. THE VEHICLE WAS NEXT TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRES ROTATED AND THE ALIGNMENT CHECKED. THE CONTACT WAS INFORMED THAT THE ALIGNMENT WAS OFF DUE TO THE WELDING PERFORMED ON THE VEHICLE AND TO HAVE THE VEHICLE TAKEN BACK TO THE DEALER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS IN ALIGNMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ACKNOWLEDGED KNOWING OF SIMILAR FAILURES AFTER THE RECALL REPAIR WAS PERFORMED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331273June 27, 2020
SERVICE BRAKES, ENGINE, STEERING
WHILE DRIVING ON THE INTERSTATE, GOING UPHILL UNDER LOAD, THE FAN SHROUD WAS SUCKED INTO THE FAN, BREAKING A FAN BLADE OFF WHICH PUNCTURED THE RADIATOR CAUSING A LOSS OF COOLANT AND AFFECTING ENGINE POWER. THIS ALSO COULD HAVE LEAD TO A FAILURE OF THE ENGINE ACCESSORY DRIVE BELT CAUSING A LOSS OF THE POWER STEERING AND BRAKES. THIS IS THE SECOND OCCURRENCE OF THIS FAILURE ON MY TRUCK, AND I KNOW OF A NUMBER OF OTHER OWNERS OF RAM CUMMINS TRUCKS WITH THE EXACT SAME FAILURE. THE POSSIBLE LOSS OF THE POWER STEERING AND BRAKES AT HIGHWAY SPEEDS IS A VERY DANGEROUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324277May 12, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED THAT WHEN DRIVING AT 60MPH A VEHICLE FAILED TO YIELD THE RIGHT OF WAY ENTERING TRAFFIC, THE CONTACT WAS UNABLE TO STOP AND CRASHED INTO THE VEHICLE DRIVER'S SIDE. THE CONTACT DRIVER'S SIDE FRONTAL AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, SHOULDER'S, AND RIGHT KNEE AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE STATE POLICE WAS PRESENT AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR FACILITY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 65,250.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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