Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11300182January 17, 2020
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING AT VARIOUS SPEEDS THE ABS, TRACTION AND SERVICE ELECTRONIC BRAKES WARNING INDICATOR LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN WALKER CHRYSLER DODGE JEEP RAM (3739, 5757 COLISEUM BLVD, ALEXANDRIA, LA 71303 (318) 242-1628) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL PUMP AND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299626January 15, 2020
STEERING
THE RECALL ON THE DRAG LINK BY WELDING THE NUTS ON THE ADJUSTMENT BAR IS POOR REPAIR PROCEDURE. CAN'T FIND AN ALIGNMENT SHOP TO UNDO THE WELDS AND CENTER STEERING WHEEL. TOLD THEY WON'T ACCEPT THE LIABILITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297358January 6, 2020
STEERING
MY VEHICLE WAS INCLUDED IN SAFETY RECALL V06/NHTSA 19V-021 AND I BELIEVE THE FIX FOR THIS RECALL WAS NOT A SUFFICIENT LONG TERM SOLUTION. THE FIX FOR THIS RECALL WAS WELDING THE NUTS ON THE DRAG LINK. FOR A TEMPORARY FIX THIS IS SUFFICIENT, HOWEVER, FOR A LONG TERM SOLUTION THE PART SHOULD BE REPLACED. WELDING THE NUTS REDUCES THE ABILITY TO UTILIZE NOT RAM/DODGE DEALERS AS COMPANIES DO NOT WANT THE LIABILITY OF CUTTING THE WELDS AND REWARDING THE NUTS IN ORDER TO PERFORM AN ALIGNMENT, WHICH IS NEEDED FOR VEHICLE SAFETY. ADDITIONALLY, GRINDING AND WELDING THE DRAG LINK REMOVES STRUCTURAL INTEGRITY OVER TIME DUE TO METAL BEING LOST AND NEW METAL NOT SITTING FLUSH AS IT SHOULD. THE INABILITY TO UTILIZE NON RAM DEALERS FOR FUTURE REPAIRS DUE TO THE LIABILITY ISSUES WITH GRINDING WELDS AND RE-WELDING COUPLED WITH PREMATURE WEAR AND NON OEM FITMENT WITH FUTURE WELDING/GRINDING MAKE ME BELIEVE RAM MUST REPLACE THE DRAG LINK FOR A LONG TERM SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288247December 10, 2019
ENGINE
THE TRUCK WAS IN THE DRIVEWAY. THE ENGINE STARTED TO MISFIRE. SHUT OFF AND IT WOULD NOT START BACK UP. CHECK ENGINE LIGHT WAS FLASHING. HAD TO HAVE IT TOWED TO A REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280893November 18, 2019
STEERING
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT HAD THE VEHICLE REPAIRED PER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING), WHICH REQUIRED A NUT ON THE ADJUSTER SLEEVE. WHILE ATTEMPTING TO HAVE THE WHEELS ALIGNED BY SEVERAL CERTIFIED MECHANICS, THE CONTACT WAS DENIED DUE TO THE WELDING OF THE NUT. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE NEEDED ALL NEW BALL JOINTS, WHICH WOULD NOT BE COVERED UNDER THE RECALL OR WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279236November 10, 2019
STEERING
I RECEIVED A SAFETY RECALL NOTICE VIA MAIL. DRAG LINK V06/NHTSA 19V-021. RESPONDED TO DEALER FOR INFORMATION REGARDING REPAIRS. WAS INFORMED THAT THE FIX FOR THIS RECALL IS WELDING THE LOCK NUTS TO THE ADJUSTER SLEEVE. THIS IS NO FIX. THIS IS A FARCE, THIS WILL ELIMINATE THE ABILITY TO ADJUST THE ALIGNMENT IN THE FUTURE. THERE SHOULD BE PARTS REPLACED. NOT WELDED TOGETHER. I DO NOT ACCEPT THE FIX FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278676November 7, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 RAM 2500. AFTER THE VEHICLE WAS SHIFTED INTO FOUR WHEEL DRIVE, THERE WAS AN ABNORMAL WHINING AND GRINDING SOUND COMING FROM THE FRONT DIFFERENTIAL. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE OF BILLINGS (2229 KING AVE W, BILLINGS, MT 59102, (406) 206-3601) WHERE IT WAS DIAGNOSED THAT THERE WAS WATER IN THE FRONT DIFFERENTIAL, WHICH CAUSED INSUFFICIENT LUBRICATION OF THE GEARS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278473November 6, 2019
STEERING, SUSPENSION, WHEELS
UNKNOWING LING HAD FCA DEALERSHIP PERFORM RECALL 19V-021, DRAG LINK ASSEMBLY. BY THE DEALERSHIP CONDUCTING THIS IT NOW MAKES MY VEHICLE ILLEGAL FOR TOWING PER THE FEDERAL MOTOR CARRIER SAFETY REGULATION SS 393.209 (D) STEERING SYSTEM. UNIVERSAL JOINTS AND BALL-AND-SOCKET JOINTS SHALL NOT BE WORN, FAULTY OR REPAIRED BY WELDING. THE STEERING GEAR BOX SHALL NOT HAVE LOOSE OR MISSING MOUNTING BOLTS OR CRACKS IN THE GEAR BOX OR MOUNTING BRACKETS. THE PITMAN ARM ON THE STEERING GEAR OUTPUT SHAFT SHALL NOT BE LOOSE. STEERING WHEELS SHALL TURN FREELY THROUGH THE LIMIT OF TRAVEL IN BOTH DIRECTIONS. I HAVE CONTACTED THE FCA DEALERSHIP AND THEY WILL NOT REPLACE THE PART THAT THEY HAVE WELDED THEREFORE MAKING MY VEHICLE ILLEGAL IF INSPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277030October 30, 2019
STEERING
RECALL BY MANUFACTURER WELDED STEERING COMPONENTS SO ALIGNMENT CANNOT BE COMPLETED WHEN REQUIRED. NHTSA 11268689
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277040October 30, 2019
ELECTRICAL SYSTEM
TRUCK STARTS AND DIES , TRUCK WILL NOT START IF IT SITS FOR LONG PERIOD OF TIME , NO DASH LIGHTS WHEN THIS HAPPENS , TAKES ABOUT 40 MINS TO GET THE KEY TO RECOGNIZE/GET STARTED . WHEN TAKEN TO THE DEALER SHIP A TEST WAS RAN AND SAID ALL THINGS I DESCRIBE (WRONG KEY PHOBE, LOSS COMMUNICATION WITH IGINTATION )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270151October 22, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
FOR THE PAST MONTH, I HAVE HAD INTERMITTENT DISPLAYS OF "SERVICE ELECTRONIC BRAKING SYSTEM" AND "SERVICE ANTILOCK BRAKE SYSTEM". WHEN THIS OCCURS, THE CRUISE CONTROL BECOMES NONOPERATIONAL. A CHECK OF THE INTERNET SHOWS THAT THESE PROBLEMS ARE WIDELY EXPERIENCED BY DODGE RAM OWNERS. THE DISPLAY COMES ON WHETHER SITTING OR DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268689October 15, 2019
STEERING
RECALL - WAS ADVISED WHEEL ALIGNMENT WOULD NO LONGER BE ABLE TO BE DONE DUE TO WELDING ADJUSTING SLEEVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267161October 8, 2019
STEERING
RAM WELDED THE DRAG-LINK ASSEMBLY PER A RECALL ON MY 2500. I CANNOT GET ANYONE INCLUDING THE DEALER TO ALIGN MY TRUCK AFTER PUTTING NEW TIRES ON IT. THE FACTORY TIRES WORE UNEVENLY PRIOR TO 30,000 MILES. CHRYSLER SAYS THERE IS NOTHING THEY CAN DO. I SPECIFICALLY ASKED FOR A REPLACEMENT DRAG LINK ASSEMBLY THAT IS NOT WELDED BE SHIPPED TO THE DEALER. THEY ARE REFUSING. I AM IN AWE OF THEIR INABILITY TO RESOLVE AN ISSUE THEY DIRECTLY CREATED. I AM PLANNING ON SUING AS A LAST RESORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266031October 4, 2019
STEERING
NHTSA RECALL19V-021, BY WELDING NUTS ON TO THE STEERING STABILIZER, THIS MAKES THE ISSUE PERMANENT, NO ADJUSTMENT IN THE FUTURE UNLESS REPLACEMENT. THIS IS AN UNACCEPTABLE RECALL FOR THE CONSUMER. FCA NEEDS TO CORRECTS BY INSTALLING AN ADJUSTABLE STEERING STABILIZER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265590October 2, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 RAM 2500 DIESEL. THE CONTACT STATED THAT THE ABS INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN UNKNOWN DEALER BEFORE THE 36,000 MILE WARRANTY EXPIRED IN APPROXIMATELY JUNE OF 2019. THE DEALER INSPECTED THE VEHICLE, RESET THE TRACTION CONTROL INDICATOR, CHANGED THE FLUIDS, AND STATED THAT THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THE VEHICLE WAS TAKEN TO RISER CHRYSLER, DODGE, JEEP, RAM, AND FIAT (4722 CENTRAL AVE, HOT SPRINGS, AR 71913, (501) 500-5285) ON SEPTEMBER 21, 2019 WHERE IT WAS DIAGNOSED THAT THE ABS HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS A NATIONAL BACKORDER FOR THE PART AND IT WAS A MAJOR ISSUE FOR THOSE VEHICLES. THE VEHICLE HAD NOT BEEN REPAIRED AND WAS STILL BEING DRIVEN BY THE CONTACT. THE CONTACT LEFT A VOICE MESSAGE WITH THE MANUFACTURER AND HAD NOT BEEN CALLED BACK. THE FAILURE MILEAGE WAS 39,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253556September 6, 2019
STEERING
I BOUGHT THE TRUCK NEW IN OCT. 2017. ALMOST RIGHT AWAY I FELT A PULL TO EITHER DIRECTION WHEN DRIVING BUT IT PULLED STRONGER TO THE RIGHT. I BROUGHT IT BACK TO BROWNS DODGE IN MEDFORD N.Y. AND COMPLAINED AND THEY "SENT IT OUT" FOR A WHEEL ALIGNMENT. I WENT BACK BECAUSE IT WAS STILL PULLING. AFTER A SECOND LOOK BY THE DEALER I WAS TOLD IT WAS DOING WHAT IT SHOULD. IT WASN'T. I THEN TOOK IT TO AN INDEPENDENT PLACE THAT SPECIALIZES IN WHEEL ALIGNMENTS. THEY SAID THEY FIXED IT TOO. THEY DIDN'T. I WAS READY TO GET RID OF THE TRUCK UNTIL I GOT THE RECALL NOTICE. I TOOK IT BACK TO BROWNS AND THEY WELDED THE DRAG LINK AND SAID THERE ARE NO PARTS AVAILABLE AND I WOULD GET A CALL WHEN THEY ARE AVAILABLE. I NEVER RECEIVED A CALL AND I CALLED AND THEY CLAIM THEY STILL DO NOT HAVE THE PART. I NEED MY TRUCK TO DRIVE CORRECTLY. THE DRAG LINK SHOULD NOT BE WELDED. REPLACEMENT IS NEEDED. IT STILL PULLS. I TOW TRAILERS. AFTER THE DRAG LINK WAS WELDED THE "MECHANIC" WROTE ON THE SERVICE FORM HE TEST DROVE IT TO CHECK FOR "TOW". THAT IS A LIE. THE TRUCK NEVER LEFT THE BAY UNTIL IT WAS DONE. I WAS THERE. THE ODO IN AND OUT IS THE SAME TOO. I WAS GETTING HELP FROM FCA BUT NOW THEY WONT HELP EITHER. THEY SAID SOMEONE ELSE WILL BE HANDLING IT AND CONTACTING ME AND NOBODY EVER HAS. THE CASE NUMBER IS 58281442. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252781September 2, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
INTERMITTENT MIL FOR ABS AND ELECTRONIC BRAKING SYSTEM, BECAME MORE FREQUENT OVER 1-2 WEEKS WHILE WAITING FOR APPOINTMENT AT DEALERSHIP (OUT OF TOWN). DAY OF THE APPOINTMENT, MIL CAME ON AND STAYED ON. DEALER READ CODES AND STATED 'INTERNAL CODES FOUND, REPLACE PUMP AND MODULE' THEN INFORMED ME PARTS WERE ON 'NATIONAL BACKORDER' VEHICLE HAS 46,500 MILES AT TIME OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245880August 22, 2019
ENGINE, WHEELS
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 40 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO JOHNSON DODGE CHRYSLER JEEP RAM (481 US-46, BUDD LAKE, NJ 07828, (908) 850-8700) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED NEW TIRES. THE CONTACT ALSO MENTIONED THAT THE VEHICLE INTERMITTENTLY DID NOT IDLE AND THE RPMS RACED UP AND DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION WAS BECOMING WORSE. THE CONTACT PURCHASED NEW TIRES, BUT THE VIBRATION FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A TIRE SHOP AND WAS INFORMED THAT THE FRONT DRIVER'S SIDE WHEEL WAS WOBBLING AND ALL FOUR RIMS WERE BENT AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT SOME OF THE TIRES WERE REBALANCED, BUT NOT THE FRONT DRIVER'S SIDE TIRE DUE TO THE DAMAGE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244416August 16, 2019
WHEELS
2017 RAM 2500 DIESEL WITH FIRESTONE TRANSFORCE AT TIRES. TIRES HAVE APPROXIMATELY 27000 MILES ON THEM AND NEED TO BE REPLACED. OVERALL I AM VERY PLEASED WITH TRUCK BUT VERY DISAPPOINTED THAT RAM PUTS TIRES ON A 54000 DOLLAR TRUCK THAT ONLY LASTS 27000 MILES. TIRES ARE BIG EXPENSE (1000 DOLLARS). I'M SURE I AM NOT THE ONLY OWNER WITH THIS ISSUE. PLEASE RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242073August 6, 2019
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2017 RAM 2500. WHEN ATTEMPTING TO SHIFT INTO PARK, THE TRANSMISSION BECAME STUCK IN ANOTHER GEAR AND THE VEHICLE ROLLED BACKWARDS. IN ADDITION, THE KEY BECAME STUCK IN THE IGNITION WHEN THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE. DICK HANNAH RAM TRUCK CENTER (7110 NE FOURTH PLAIN BLVD, VANCOUVER, WA 98661, (360) 342-9371) WAS CALLED, BUT WOULD NOT GIVE ANY INFORMATION OVER THE PHONE. THE DEALER REQUIRED THE CONTACT TO TOW IN THE VEHICLE AT HIS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 38,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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