Ram 2500 Complaints (2014)

344 consumer complaints on file.

#11603850July 22, 2024
ENGINE
I was contacted to complete a recall on my truck, (67A), which I had performed by the local dealer. The recall notice also said "If you have already experienced this condition and previously paid for a repair, you may be eligible to receive a reimbursement." I spoke to an individual and followed the instructions to submit a claim. With no response, I tried to get a status; to confirm proper items were received electronically. I was told, they were received and the claim was denied? No reason or justification. I tried many times and was disconnected after asking to speak with a manager/supervisor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602223July 15, 2024
SERVICE BRAKES
The ABS motor and module failed burning the wiring harness plug into the module This caused the engine once shut down to not be abled to start the electrics on the dash were flicking on and off 24 hours later engine started and a warning chime noise came from the dash turned engine off wouldn't start again every thing was dead Replaced ABS Module and electric motor as a unit and electric module plug ,reset problem solved About 30000ks later same problem again no warning same as before there was a problem This time dash lights "service ABS" flashing and chiming been told ABS module and motor needs replacing by mechanic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599813July 7, 2024
ENGINE
I recently received a letter in the mail from FCA US LLC, about an emissions recall (Emissions Recall VB6 or 67A) on this 2014 ram. The recall covered many emissions components including the diesel exhaust fluid components. The recall letter also said that if I had replaced or repaired any of these components in the past, I may be eligible for a reimbursement. I had previously had to replace my Diesel Exhaust Fluid Pump back in 2021 and turned in the receipt for the work, but the claim has been denied. I just wanted to reach out to see if there was anything that done to help possibly get the reimbursement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598270July 2, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Upon starting the trucks engine, putting the transmission in gear (either Reverse or Drive), at idle engine speed (approx 700-800 rpm) or very low (near idle speed) the trucks engine starts to surge from idle then drops down to 500 rpms with a voltage drop (5V) too. It will do this a couple of times and then the trucks engine dies (engine stops) while in gear and no codes are shown on the CEL or saved in the vehicle control module. When I put the transmission in Park, the trucks engine restarts without a problem. But when I go to Drive or Reverse gear it then will do it again. The truck sounds like the engine brake is being applied causing the engine to lug/bog down. The torque converter has been inspected and replaced. The fuel pump/lifter has been replaced. The batteries have been replaced. The fuel filters have been serviced; the crank case breather has been serviced. The emissions controls equipment (EGR valve) have been serviced/cleaned. Knowing that my trucks engine can cut out/die at anytime at low rpms, poses a safety hazard. Knowing that the truck can do this without a code being throw feels unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593519June 10, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2014 Ram 2500. The contact stated that upon entering the vehicle, he observed that the center of the dashboard had melted and bubbled up. The contact stated that the instrument panel then failed to display the necessary information. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574027February 26, 2024
POWER TRAIN
The contact owns a 2014 Ram 2500. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the mechanic reset the check engine warning light. The contact proceeded to drive the vehicle to the residence. The contact stated that while driving, the gear shifter independently shifted from drive to neutral. The contact noticed a metallic clicking sound that came from the engine compartment. The contact stopped and parked the vehicle into a nearby parking lot. The contact turned the vehicle off and restarted the vehicle and was able to shift the gear shifter into drive. However, the contact continued to notice the clicking sound. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574039February 26, 2024
STEERING
Steering has been pulling hard to the right. This makes it harder to steer especially at highway speeds with a larger vehicle. Had two 4 wheel alignments and it was brought to my attention on my last alignment that the nuts on my adjuster sleeve had been cut off and therefore the reason of the bad alignment. They said that this will cause a continual alignment issue if not resolved. I contacted a Dodge dealership and they are willing to do an inspection, but out of my pocket. I really can't afford an inspection since I was told this issued has been under recall in the past. Also there are no stickers or labels indicating a recall was ever performed on the vehicle prior to me purchasing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572281February 16, 2024
SUSPENSION, STEERING
The Front Suspension Track Bar Frame Bracket R46/NHTSA 15V-541. There was a recall issued in 2016 that impacted around an estimated 150,000+ vehicles. I purchased my Truck in 2020, and according to records this problem was fixed in 2016. I recently noticed something seriously wrong with the front suspension while driving, and just about lost control of my vehicle on the highway. After taking it to a certified maintenance technician for Dodge Ram, they found that the Recall was not completed at all. This problem involves faulty welding and the weld can break loose at any given moment without being fixed properly with a stability bracket. Mine gave loose on the highway going 70mph. My concern is how many other vehicles were marked as fixed, but in actuality were not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570276February 6, 2024
ENGINE
After the vehicle sits at night and then started in the morning the engine has a ticking sound. ( cold start ticking) Then when I was on the hiway the vehicles motor locked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554511November 10, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SUSPENSION
Death wobble at 45 and 74 mph. Driving on freeway and vehicle begins to shake violently: Has been a problem with other year models in the past after researching. Very dangerous on busy freeways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551497October 23, 2023
SERVICE BRAKES
Recently I have had warning lights turn on my dashboard in my truck. Also any time I press the brake petal anti lock brakes lock in. The warning lights are ABS light, and TCS light. As a result of these lights they have also thrown other codes. The check engine light came on shortly after, the service electronic throttle control warning, as well as the BRAKE warning light. I was instructed to check all fuses and replace all ABS sensors to correct the issues. I have replaced all sensors with brand new OEM sensors and it did not fix the problem. I took it to my local mechanic and they said the truck needs a new ABS control module, as well as a new Hydraulic Control Unit/HCU. They preceded calling the Ram dealership to order the parts only to find out that the ABS control module is on back order and I might be able to get one by February. They also said that they stopped making the HCU and don’t have any available because it was a faulty part and they haven’t come up with a new design yet. They said that they aren’t accepting any orders for HCUs until at least February (IF) they have the new design completed by then. But it will most likely be on back order. Upon researching the issues with my truck, I am not alone and there are hundreds of people with the same issue. I think Ram should issue a recall and fix this issue as it is a major safety concern. Many people have lost their brakes while driving from this issue. My mechanic informed me that I could still drive my truck but he wouldn’t because I could very well lose my brakes. I am also concerned that it may cause other issues if it is driven without fixing the issues. So now I am out of my work vehicle until I can get this fixed, but it’s virtually impossible to get it fixed because they are not making the part anymore. Thank you for taking the time to read my concerns. I hope Ram is held accountable for these faulty and dangerous malfunctions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550988October 20, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The horn on the vehicle did not work when a small child was running out into the street in front of me. This horn condition was not known before the incident took place. The child was not warned and was nearly hit. I took the vehicle to the dealer and they would not fix even though there was a previous recall for the functionality Safety Recall R36 / NHTSA 15V-459.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551128October 20, 2023
SUSPENSION, STEERING, WHEELS
On the night of September 15, 2023, I was driving home from work around 8:00 pm. I hit a bump on the interstate and my truck started the "death wobble". Having driven a Dodge truck for a very long time, I was aware of what was going on. The vehicle starts to "wobble" uncontrollably until you come to a complete stop. I was doing 70 mph and in the left lane when this happened, it immediately pulled me to the ditch in the right lane on the side of the interstate. I researched the problem and found that it had an R46 recall and the bracket in said recall had been ripped from the frame and broken in half. I hauled the vehicle to Jeff Wilson Chrysler in Brookhaven and they sent pictures to whomever for the recall and it was denied for some reason. The Service Manager then sent it to someone else because he thought that it should have been fixed based off what he has seen. I then called 1-800-992-1997 to speak with someone about my issues and they proceeded to tell me that my recall had already been fixed. When I or Mr. Shane at Jeff Wilson types it in, it clearly states the R46 recall has not been fixed. There is nothing on this bar or bracket that has been done. This bracket breaking almost caused me to wreck and I cant get any help in getting it resolved. Mr. Shane at Jeff Wilson in Brookhaven has been nothing but fantastic in this matter and continues to try and help me get it resolved with no help coming from anyone above the dealership. The vehicle is undrivable and has been out of commission for 5 weeks now with no progress. Any help in this matter would be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539571August 19, 2023
TIRES
I have a set of 285/60R20 Discoverer AT3 XLT tires that I purchased new for my ‘14 Ram 2500 in December of 2020. On June 7th of this year (2023) I had my tire “cave in” in the middle due to the belts in the tire separating. This defect on the tire caused an extreme wobble and made the vehicle unsafe to drive. The tires in question had 33k miles on them and my local dealer said they would not be warrantied and I was forced to pay $900 to replace both front tires. On August 19, the same defect occurred on one of the 2 remaining tires (tires have 37k miles on them). This defect in the belts/cords again cause the tire to “cave in” and have a death wobble while driving down the road. I own numerous vehicles and have been through several sets of tires on each of them and have never experienced 1) an extreme failure of the tire like this and 2) this high of a failure rate (currently at 50%). These tires are unsafe for the road and need to be recalled!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537074August 8, 2023
STEERING, SERVICE BRAKES
Since purchasing in 2014 I have had my truck in and out of RAM Dealerships for steering issues and braking issues. Repeatedly told that it’s a RAM. A steering linkage recall was received and I took it in to have it done. Problem has been there continuously. The water pump issues continue Brakes are still an issue BUT I have been told at the Dealerships that they are hydraulic and they work differently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530456July 5, 2023
SERVICE BRAKES, ENGINE
RAM has Turbocharger/actuator high failure rate. I have had 2 turbo failures in under 80,000 miles. When I lost the turbo I loose the exhaust brakes. This is very dangerous when towing and coming down a mountain road. This could lead to vehicle damage and loss of life. IN FACT: RAM on the 2015 model year only, issued a warranty extension for Turbo failures. This is serious safety concern due to NO exhaust brakes or no acceleration when needed to avoid a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521699May 12, 2023
ENGINE
There is a ticking noise from the 6.4L Hemi that is in this truck. I took it into the dealer and I was told that it was normal. Recently The ticking got so loud that it sounds like the lifters or a rod that will shoot through the engine compartment and injure or kill someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521106May 9, 2023
POWER TRAIN
The contact owns a 2014 Ram 2500. The contact stated that the transmission seized, and the gear shifter was stuck in park(P). No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520371May 4, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
Ecm needs updated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514036March 27, 2023
ENGINE
on the 6.7L cummins diesel engines, as part of the cold start system, there is a bolt in the intake plenum that can come loose and eventually break off getting sucked into the #6 cylinder. when this happens, there will be catastrophic failure of the engine. This boltis barely visible looking from the top driver side of engine, a sure sign of this problem is the preheater wire connected to the intake plenum will seem loose and you can wiggle it. This is not repairable from the exterior of plenum and must be torn down for repair or replacement. If this problem is not noticed, eventual total failure of the diesel engine will happen, not maybe, but will potentially destroy the engine. numerous reports in the repair field have identified this problem and it needs to be addressed ASAP .... respectfully request that RAM/Cummins be contacted and at a minimum, a TSB be initiated so RAM owners can have this area inspected before total failure occurs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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