Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11558951December 7, 2023
SERVICE BRAKES
RAM has 18,000+ REAL miles on odometer when ABS / TRACTION CONTROL warning lights came on. Which means no ABS nor Traction assist. Research tells me this is a VERY common problem on several years of RAM trucks. Parts (like ABS modul ) are nearly impossible to get and many replacements have failed thereafter. This is a serious issue affecting many RAM trucks. This is obviously a design / manufacturing issue with this ABS system. No ABS on vehicles made to safely carry loads is lethality looking for a place to happen. The vehicle has been looked at by multiple mechanics and any obvious issues were not observed. Wiring connections were in pristine condition. This vehicle has never been used off road nor in snow / icy conditions. This is absolutely a safety defect that does not even offer OEM replacement parts and when gotten, those gotten fail again!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559043December 7, 2023
SERVICE BRAKES
ABS Module needs replaced and the part is unavailable. ABS/Traction Control lights are now on all the time. Previously they came on and off and truck made a dinging noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558869December 6, 2023
SERVICE BRAKES
Abs and traction control light constantly coming on and off as well as an audible warning . This is causing the traction control to turn off and disable the abs brake function.. code in computer is saying module issue. Known problem on this vehicle model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558538December 5, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2017 Ram 2500. The contact stated while driving 70 MPH with the Adaptive Cruise Control engaged, the contact depressed the accelerator pedal to overtake another vehicle; however, after overtaking the other vehicle, the vehicle continued to accelerate independently. The contact depressed the brake pedal; however, the vehicle decelerated temporarily and continued to accelerate independently. The contact pulled to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure reoccurred while driving. The contact related the failure to NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall repair was previously performed on the vehicle. The dealer informed the contact that a fee would be charged for the repair. The vehicle was not repaired. The manufacturer was contacted but did not provide any assistance. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558386December 4, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS breaking failure/warning on an intermittent but ongoing basis. Specifically, repeated failures of anti-lock brake modulator valve that causes ABS system to not function properly. Sometimes the ABS warning light flashes on and off, sometimes it stays on for weeks. RAM knows about the problem with part number 68143491AA. They replaced it for me once on 3/1/2022 at 50,650 miles but put in the exact same failing part. It started to fail again September 2, 2023. I had it diagnosed 11/21/2023 (as soon as I could get it in). It's the exact same issue. These vehicles are hazardous to drive. They have a replacement part now 68143491AB, but they refuse to pay for the repair leaving customers to to afford the expensive repair, drive the vehicles in an unsafe condition, or not use the vehicle at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558198December 3, 2023
TIRES, TIRES:TREAD/BELT
While traveling westbound on I-64 at highway speed (~65 MPH), I experienced a complete tire failure of the driver's side front fire. It was first experienced as severe front-end vibration that made control of the vehicle difficult; there were no warnings or other indications of imminent failure. Fortunately, I was able to get the vehicle to the roadway's shoulder without injury or accident. Upon exiting the vehicle, I noticed that the left front tire was flat, and a portion of the tire's tread was protruding above the surface of the tire. Because of vehicle's location/proximity to the interstate, both vehicle occupants were at risk of serious injury if a crash were to occur; the vehicle was also a hazard to passing traffic. Minimizing some risks, we were assisted on scene by the Virginia State Police as well as a VDOT Motorist Assist vehicle until the vehicle was able to be towed away. Tire information: COOPER Discoverer AT3 285/60/20 purchased on 10 July 2021 Mileage at time of installation 56,707, mileage at time of failure 78,622 total miles on tire: 21,915 Tire is available for inspection
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557732November 30, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ABS module and HCU. Very hard to stop and kicks off cruise control all of a sudden. It was replaced 1 year ago less than 7000 miles and it went out again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556948November 27, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
Abs warning lights going crazy kicks cruise control off and traction control and 4x4 stop working Constantly dinging and flashing don’t know if brakes will work or not
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556740November 25, 2023
SERVICE BRAKES
ABS brake system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556613November 24, 2023
SERVICE BRAKES
ABS and Traction control warning lights with audible warning repeatedly coming on and then going off. Have no way of knowing when this will happen. It appears to be a common problem with similar vehicles. With poor results from dealer repairs. I am concerned about the safety and reliability of brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556594November 23, 2023
SERVICE BRAKES, UNKNOWN OR OTHER
Abs and traction Control keeps going off and on showing service brake system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556397November 22, 2023
SERVICE BRAKES
ABS and HCU module system is defective. ABS and HCU systems randomly shutdown causing loss of ABS braking, traction control and cruise control. Ram dealership has already replaced these twice on my Ram 2500, service dates 12/19 and 6/22. Now it is required a third time with less than 49K miles. The ABS and HCU modules on 2017 Ram 2500 trucks are lemons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555770November 18, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL
This started in May 2023, warning lights "Service Electronic Braking System", "Service Anti-Lock Brakes". It is an intermittent issue, cannot duplicate. Appears at random, with Cruise control on,, if the issue message appears the cruise control disables. This can go on for several minutes, then all of a sudden stop. Could resume minutes later. Again Random. Don't rely on your anti-lock brakes, not reliable, or vote of confidence. As of today's writing 11/18/23, appears to becoming worse. I believe eventually I will note have a braking system whatsoever. Unfortunately I don't trust my dealer, or any dealer at this point for a consensus.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555575November 17, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Abs pump failure intermittent loss of braking system and traction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555576November 17, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SERVICE BRAKES
The ABS module/HCU is faulty just like thousands of others who are reporting this same issue. Tested with an expensive scan tool by a certified mechanic AND the local dodge dealership in Greenwood SC. Dealership doesn't have the parts to fix it and can't tell me when parts will be available. The warning lights on the dash come and go but are on 75% of the time. This is EXTREMELY dangerous because when the lights come on it kicks the cruise control off suddenly. VERY unsafe on the interstate in traffic doing 85MPH. I'm surprised myself or no one else has been killed due to this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555626November 17, 2023
SERVICE BRAKES
ABS failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555262November 15, 2023
SERVICE BRAKES
The ABS system on my truck is flashing in and out causing loss of cruise control and possible brake failure. I have researched on line and found that this is an ongoing problem for this year model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555148November 14, 2023
ENGINE
Failed part is the turbo actuator. I was towing an approximately 6000lb trailer when the turbo actuator failed. I lost both boost to control power and loss of the exhaust brake. I was driving in an area of steep inclines and declines, loss of the exhaust brake is the safety issue. The actuator issue caused the check engine light to come on and codes were thrown regarding the failed actuator.There were no codes or any advanced warning of the failed actuator. The codes came up when the actuator failed, no exhaust braking while driving down the mountain. I have replaced the actuator and the vehicle is now running fine with adequate acceleration and the exhaust break also works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554915November 13, 2023
SERVICE BRAKES
Service Electronic Braking and Service ABS intermittently flashing on and off. Especially during rain or humid climates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554494November 10, 2023
SERVICE BRAKES, POWER TRAIN
HCU light cone on the dash and code in the ecu. No damage to vehicle to cause this issue. This is a concern that the ABS system will not work when needed. Dealer says there is a lot of issues with this unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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