Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11578630March 21, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS lights illuminated, Electronic stability control. ABS module has been replaced but did not fix issues. 1050.00 spent so far. This is a hazardous safety condition when driving if brakes are applied harshly. There are hundreds of complaints about this issue on these model trucks. My truck has 52000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578751March 21, 2024
ELECTRICAL SYSTEM
The contact owns a 2017 Ram 2500. The contact stated that the Service Electronic Braking System warning message had appeared on the instrument panel. As a result, both the remote electrical start and the cruise control features failed to operate as needed. The dealer acknowledged the failure but informed the contact that the part needed to repair the failure was unavailable. Once the part became available, the contact was given an estimate for the repair. The manufacturer was also notified of the failure and agreed to cover for part of the repair; however, once the part became available, the manufacturer no longer offered any financial assistance. The vehicle had yet to be repaired. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578162March 18, 2024
SERVICE BRAKES
I bought my truck brand new in 2017. Two weeks ago my truck started intermittently flashing a brake warning as well as an audible alert. The screen says “service electronic braking system”. Also, when this happens, it shuts off my cruise control. Worrying me as the braking system is CRITICAL for daily use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577495March 15, 2024
SERVICE BRAKES, POWER TRAIN
Brakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577358March 14, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ABS service light continually comes on and service antilock brake system light comes on daily. This seems to be an ongoing problem with all 2017 ram 2500 trucks there should be a recall on this Since it’s been a problem for 5 to 6 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577473March 14, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Abs pump failure on a vehicle with 80k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576495March 10, 2024
SERVICE BRAKES
ABS brake system error ,brake module failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576182March 8, 2024
SERVICE BRAKES
A sensor in the ABS braking system went out. We attempted to get it fixed in September but were told the part was unavailable until February due to the fact that Ram was having to reengineer the part. We personally know 5 people who have had to replace this sensor. The service manager at the dealership told us that it was a very common problem. We have been driving for months with no ABS. Shouldn’t this safety issue be a recall? If the sensor had to be reengineered, Ram obviously knows it’s a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576235March 8, 2024
SERVICE BRAKES, STEERING
CONTINUOUS ISSUES WITH ABS LIGHT AND TRACTION CONTROL LIGHT COMING ON, AND STEERING NOT TURNING LEFT AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575330March 4, 2024
VEHICLE SPEED CONTROL
The ABS hcu fails intermittently causing a loss of traction control, cruise control. this is the second time i will have to replace the this unit. i had to first replace it at the end of 2021 and it failed a second time in october 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575392March 4, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I own a 2017 Ram the electronic breaking system light kept coming on when I had about 34000 miles on it but I had it over the 3 year period for warranty. Paid dealership about $1200.00 to get it fixed. Again at about 45,000 miles it started it again. Checked with dealer said it would cost about $1400.00 to get corrected and they would have to wait for parts. I see a lot of others have had the same problem with that model. I feel as lot of others, this should be a recall item. Also cruise control want work when light is on. Ram is going to wait until someone has a wreck and a fatality before they do anything about this issue. Also there will be a class action suit against them and they will be plenty follow. Hope how soon Ram decides to honor this defective issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574477February 28, 2024
SERVICE BRAKES
ABS and traction control lights come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574522February 28, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
MULTIPLE repetitive ABS/HCU failures starting in 2022. Truck has for the most part been sitting since then due to unavailability of parts, reengineering of parts and now again lack of availability of parts. Should we have encountered an emergency braking situation we would could have experienced, increased stopping distance, loss of steering control and significantly reduced traction. This ABS/HCU also causes us to lose trailer brake controller and our truck is primarily for towing. Which is why ABS was mandated for all vehicles in 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573753February 24, 2024
SERVICE BRAKES
Intermittent service electronic brake system message/ABS system service required message on dashboard. Truck has less than 32,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573581February 23, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The ABS and Traction control lights began to flash and the alarm began to come on intermittently in 2021. I took the truck to the dealer for repairs because the ABS, Traction Control and Cruise Control were not working. The repair cost was $1,00.00 at my expense. The problem has recently returned and is going to need repaired at my expense again. The ABS system not working causes a safety concern with stopping the vehicle. This is a know issue with these vehicles as such I feel it should be the manufactures responsibility for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572603February 18, 2024
SERVICE BRAKES
A Hydraulic Control Unit malfunction resulting in multiple warning lamps flashing on and off intermittently - including the ABS, the EBS, the Traction Control, and the Cruise Control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572101February 15, 2024
ENGINE
We bought our truck in August 2023. At the end of January 2024 a light came on saying we had 150 miles before the engine shut down to 5 mph. A week later we get a recall letter, and take it to a dealership, they fix the recall they said, but before we got home, the light came on again. They told us to drive it a few days and it might go off. It stayed on we took it back to dealership. The recall apparently says to reprogram the def system. That is not the problem. The dealership said they did their part. Carmax said they don’t cover anything. We did buy an extended warranty. They came in an inspector looked at the truck and approved to only replace the def injector, one nut and a sensor. The problem that we face is that when they go to replace the deaf injector it possibly is going to damage the STR or SCR pipe no one will cover that. So we are now facing four to $8000 for repairs to a truck we just bought. we’ve only had it four months. Someone should be liable. We are now without transportation, no way for my husband to get to work so we will probably end up losing his job and the truck and have to move all over a defective truck that was sold to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571829February 14, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated that while driving at approximately 40 MPH, the ABS inadvertently activated while making a turn. The ABS warning light was illuminated. The vehicle was taken to the dealer, where the ABS pump was replaced; however, the failure recurred. The vehicle was taken back to the dealer, who determined that the electronic module needed to be replaced, but the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571508February 12, 2024
SERVICE BRAKES
ABS and traction control lights keep turning on and off. Service anti lock brake system message appears then disappears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569890February 5, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
My truck has a failure of the ABS system to include the cruise control. This failure has resulted in the brakes locking during slick conditions and the vehicle to slide. I was not going fast so there was not crash. My truck is showing a code coc0020-10 (ABS pumpmotor control-general failure). This failure was repaired (replaced the HCU) by the dealership on 10/06/2020 and this temporarily fixed this issue. In 2022 this issue started again, and I contacted the dealership and was referred to Ram customer support. Ram customer support told me that the HCU was under engineering review and the review should be completed by Aug 2023. At last check there has been no new part number to replace the defective parts. I feel this issue should be fixed with a mandatory recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 2500