Ram 1500 Complaints (2023)

194 consumer complaints on file.

#11635521January 12, 2025
AIR BAGS
Air bags did not deploy and assist button did not work
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11633966January 3, 2025
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This is the second time I am filing a complaint in regard to this issue. I was driving on a very busy road, when my vehicle had come to a complete stop. The dashboard read: “EMERGENCY BRAKE” in red, then the emergency brake had turned on by itself. After trying to turn off the brake, the vehicle completely turned off. I had to restart the vehicle, in which case it turned on in neutral. This was extremely dangerous for myself, and the people around me in the intersection. I can only hope this problem is resolved quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633074December 30, 2024
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS
All Air bags Failed to deploy on impact into a semi tractor at 45 MPH
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11632619December 27, 2024
STEERING
Power steering unavailable alert shows on dash display intermittently and complete loss of power steering occurs from 5 - 20 seconds. This has happened multiple times since purchasing vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631442December 18, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
When stopped at a red light, vehicle shut off and emergency parking brake engaged. Safety was not necessarily put at risk but other cars had to pass me as I tried to figure out the issue. Dealer cannot reproduce the issue as it's happened only twice in one year. The only warning that came on the instrument cluster was "parking brake engaged".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631433December 18, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2023 RAM 1500. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact's vehicle rear-rear-ended the vehicle in front of the contact's vehicle. The vehicle was towed to the dealer. The contact was informed of an unknown recall repair with a similar failure description. The dealer confirmed that the VIN was associated with the unknown recall repair and the repair was performed. The vehicle was repaired. The other driver's vehicle was towed to a local tow yard, where it was later condemned for total loss. The police and paramedics were at the scene. The contact did not sustain any injuries. The other driver was treated by paramedics. A police report was filed, however, the information was unavailable. The manufacturer was made aware of the failure. The failure mileage was approximately 17,743.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11630886December 16, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
While coming to a stop, the truck died and immediately set the emergency brakes. I was stopped about 300ft. from stop sign with cars stopped behind me. With the cars behind me honking, I waved them around. Released the brake and restarted the truck. Took the truck to the dealer and they could not reproduce the incident, and it threw no codes. This could be a huge safety concern if it were to happen in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630251December 11, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On [XXX] at 6:15 PM approximately my brakes failed to engage and caused a rear end collision on [XXX] . This accident was caused by my brakes not responding at all when pressed fully to the ground and causing a collision and damage to two vehicles Loss of vehicle usage, property damage, and loss of work, After the collision I received an email from Dodge Fiat Chrysler at 2:01 AM on November 26th 2024 saying that there was a safety recall regarding the electronic braking system A B S module ESC system that states it can cause a vehicle crash without prior warning. This email came in after the accident, and I and the other party suffered multiple damages due to the malfunction of the braking system in my 2023 Dodge Ram. We were going approximately 10- 15 miles per hour, When the woman in front of me broke very hardly, and she claimed she was talking to her child, and I was unable to use the brake as it was not working and pressed to the floor and complete loss of control of the braking system. i was unaware of this issue prior to this email after the accident at 2:01 am the following day, In opinion Dodge Chrysler should be responsible for the damages caused to both vehicles including property damages as we are all out of a car and out of work currently. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11629115December 5, 2024
STRUCTURE:BODY
On multiple occasions, my tailgate has opened while driving causing a loss of cargo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628485December 3, 2024
STRUCTURE:BODY
While driving on a busy highway, facing early morning sun, I lowered the driver side sun visor to help keep the sun out of my eyes. A few minutes later, the sun visor came loose at the left-hand side and fell onto my hands as they were positioned on the steering wheel. This startled me, caused me to be blinded momentarily by the sun in my eyes, and caused me to have to move the visor out of my way (it was partially blocking my vision as it was hanging there from the clip on the right-hand side of the visor). It didn't cause an accident, but it certainly could have. The visor came loose from the pivot point near the driver's side A-pillar, upper left-hand corner of the windshield. I visited a Ram dealer on the way home from work, to see about getting the issue fixed. This was in October. It's now December and the dealer is still waiting on the part. The technician that looked at it did not explicitly state that it was a common issue, but his reaction to it seemed to indicate that to me. I should also note that this vehicle is a company vehicle, and not my personal vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628442December 2, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
I was approaching a 4 way stop when the engine lost power and shutoff. The vehicle auto shifted to park before i was able to come to a complete stop and the steering wheel locked up. I was the only passenger, all doors were closed and i was the only vehicle at the intersection. I was able to powerback on and continue on my way, but i have lost all trust in the vehicle and will be taking it in to the dealership tomorrow morning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627309November 25, 2024
ELECTRICAL SYSTEM, POWER TRAIN, SERVICE BRAKES
On 19 November 2024, immediately after dealer performed an oil change and accomplished recall 24V-653 and 24V729, on drive home vehicle engine shut off at a red light as normal (auto start/stop), but did not auto re-start. Had to power cycle in order to move truck. On 20 November 2024, vehicle engine shut off at a red light as normal (auto start/stop), but this time the SafeHold system engaged the parking brake and shifted the truck into park. The parking brake warning lamp illuminated. Truck would not move until the SafeHold system was manually bypassed. Surrounding traffic became impatient and took unnecessary risks to go around my truck that would not move. Immediately took truck to dealer for diagnosis and repair. On 22 November 2024, picked up truck from dealer with problem not repeatable, no repair performed. On 24 November 2024, exact same problem happened (vehicle engine shut off at a red light as normal (auto start/stop), SafeHold system engaged the parking brake and shifted the truck into park. The parking brake warning lamp illuminated. Truck would not move until the SafeHold system was manually bypassed). Surrounding traffic became impatient and took unnecessary risks to go around my truck that would not move
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626517November 20, 2024
POWER TRAIN
2023 RAM 1500 v8 with e-torque system stalls while driving. The vehicle will not start after stalling. The emergency brake is engaged and other lights are on the dash. I have had this problem happen three times and each time I had the vehicle brought to the local Dodge dealer service center. The problem was reported to the dealer service center and they have been unable to reproduce the problem. They also say the computer has no codes indicating a problem. The problem was also reported to Sellantis North America and their reply has been that, since the dealer cannot reproduce the problem, there is no case they can keep open. There were no warning lights prior to the vehicle stalling. After the stall, several warning lights were showing, including emergency brake, anti-traction off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624658November 12, 2024
ENGINE, SERVICE BRAKES
On three occasions now the engine has stalled after stopping for stop sign then attempting to accelerate and continue driving. When this occurs the emergency brake is also self deployed causing a sudden and hard stop. This could lead to a rear end collision and possible injury. Ironically this has happened at the exact same stop sign all three times. There were no warning lamps or any indication at all of any engine issues prior to or after the engine stalling. I have owned the vehicle for 16 months and it has 16k miles on it. The vehicle drives fine after each incident. I am contacting the dealer i purchased the truck from today about this issue. It will be the first time reaching out about this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623548November 4, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I was driving on a very busy road, the emergency/ parking brake immediately turned on while the truck was returning back in motion, which made the car come to a complete stop. I had to manually turn off the parking brake, even though I was not the one to turn it on in the first place. This could have put the people behind me in serious danger, as they could have hit me and then been seriously injured. The problem was brought to the attention of the manufacturer, and they had just asked me if I had turned on the brake with my knee. After being met with an apology, I was asked to bring the truck into the servicer the following morning. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and they only appeared after this had happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623242November 2, 2024
POWER TRAIN, SERVICE BRAKES, ENGINE
Just before I was completely stopped at a red light, the engine died, the transmission shifted to park, and the emergency brake was set. After several minutes and several attempts, the engine started and I was able to drive it home. The only indication something was wrong was the “Check Engine” light was on. That light was off the next morning. I took it to the local Ram dealer to be checked out. The result of the computer diagnosis was “Nonplausable codes.” They said there was nothing they could do. Our fear was (and remains) is that this might happen again while driving at a higher speed in heavy traffic. That could possibly cause serious injury or death, or both. Due to that serious concern, we took it back to the dealer and ask them to keep it for a while to see if it happened with them. While they had it, different personnel drove it over 400 miles, but the problem was not reproduced. Also, no recall has been issued for this model truck. However, there has been a recall for other models with the Etorque engine because of unexpected stalling. We are concerned every time we drive it. In fact, my wife will not drive it nor take the grandkids anywhere in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622930October 31, 2024
SERVICE BRAKES, HYDRAULIC, STEERING, EXTERIOR LIGHTING
The contact owns a 2023 Ram 1500. The contact had received notifications of NHTSA Campaign Numbers: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC) and 24V729000 (STEERING, EXTERIOR LIGHTING); however, the parts to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool shows no open recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622550October 29, 2024
UNKNOWN OR OTHER, POWER TRAIN
The Issue I am having is related to the Start/Stop function in the vehicle. Under normal circumstances when Start/Stop is on, and when it engages at a stop, the engine turns off when the brake is depressed. When lifting your foot off the brake, the engine restarts and you can immediately drive forward. My concern is when I come to a stop on an incline, which is very common in the Cincinnati area. When I come to a stop on an incline and Start/Stop is on, and when it engages, the vehicle turns off as it should. As I lift my foot off the brake, the engine starts... All seems fine up to this point... However in my situation, the transmission does not engage immediately. The vehicle will rev up to about 2K RPM and about 2 seconds later the car jerks into forward motion. This happens nearly every time I come to a stop on a hill. THIS IS A SERIOUS SAFETY ISSUE ESPECIALLY IF YOU ARE MAKING A RIGHT HAND TURN ON RED... A couple times, I thought I had plenty of room to make a turn only to have another car seem to be right on top of me by the time the my vehicle transmission engaged and I started to move. I took this vehicle to a RAM dealership only to have them say the issue could not be duplicated and that it is operating as designed. I was informed to simply turn off the Start/Stop system. That is NOT a satisfactory answer, especially when there isn't a way to permanently turn the system off. Frustrated with that dealership, I currently have it at another dealership and am currently being told a similar story, but was also told that it can be normal for it to take a couple seconds for all systems to begin talking to each other once the vehicle restarts. Not satisfied with that answer, I am going on a test drive with them tomorrow morning. If the answer is in fact that this issue is as designed, then there should be a large warning label on the dash to TURN OFF START/STOP ON HILLS or the software updated so Start/Stop does not engage on inclines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622203October 27, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
Multiple issues where slowing down to a stop the truck will stall and go automatically to the parking brake. Have to restart and then turn the parking brake off. Seriously a safety issue. Seen several issues concerning this on the internet. This is a very serious issue and needs to be addressed immediately. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620963October 21, 2024
POWER TRAIN
The contact owns a 2023 Ram 1500. The contact stated while driving at an undisclosed speed, the vehicle inadvertently shifted to a lower speed. The vehicle was driven to the shoulder of the road and the contact turned the vehicle off. The contact stated that when the vehicle was started, the system was reset. The contact stated that the failure had occurred several times. In addition, the contact stated that the failure occurred while driving at various speeds. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the vehicle was scheduled for an upcoming diagnostic test. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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