Ram 1500 Complaints (2019)

1,496 consumer complaints on file.

#11531713July 11, 2023
ELECTRICAL SYSTEM
Digital dashboard went completely out. No warnings are illuminated no speedometer. Safety hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531142July 9, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While driving at highway speeds on I-80 we first received a warning that the TPS system had failed and needed to be checked. I began looking for the next exit which was luckily not far away. Just as I excited the highway every other system started coming in the dash as failing and the windshield wipers began operating on their own. We lost power steering and brakes. This was especially difficult to a paid a crash because we were also towing a 4,000 lb camper at the time. We barley a wooded a crash and we were able to ring the vehicle to a safe spot before it finally shut down completely. The entire electrical system died while driving and all systems related to it malfunctioned simultaneously. The vehicle did not start back up and a tow truck was needed. The contact stated the Radio Frequency Hub needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530833July 7, 2023
POWER TRAIN, UNKNOWN OR OTHER
This is an emissions issue. The exhaust manifold bolts have failed and are failing. This ultimately releases nitrogen dioxide, carbon monoxide, hydrocarbons, benzene and formaldehyde fumes into the cabin area. Broken exhaust manifold bolts directly causes failed manifold gasket(s). Failed exhaust manifold gaskets causes emissions (nitrogen dioxide, carbon monoxide, hydrocarbons, benzene and formaldehyde fumes) to be released and to build up in the engine compartment and into the cabin rather then safely through the exhaust system and catalytic converter and out the rear end of the vehicle. This problem has been confirmed by the dealer (documentation forthcoming). This problem was denied warranty repair by the extended warranty purchased at the dealership and by RAM customer service by phone 7/7/23 8:41 am. There were no warning lights or messages. The problem was identified by the dealer technician when inspecting for another unrelated issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530776July 6, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
There is a presence of a moldy smell in the car. After closer visual inspection, rear window frame had cracked in two spots allowing water from outside to get in and go behind the rear seats, making a carpets wet which produces the mold. Water also getting onto electrical systems like radio amplifier and rear seat ventilation making them corrode. There is no way an owner can find a problem under normal conditions making car occupants inhale harmful mold. This is a safety hazard and a common problem of a 5th gen Ram 1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530784July 6, 2023
UNKNOWN OR OTHER, VISIBILITY/WIPER
Merging onto highway at approximately 65 MPH, the sun was bright and I moved my driver’s side sun visor down and started to move it to block the sun from the driver window. The visor fell off and hung by only the electric wires. The visor hung blocking my forward vision as I merged at high speed I had to take my hand off the steering wheel and physically hold the visor out of my field of vision until I could safely exit the highway and park on the shoulder of I-5. I was able to push the visor support arm/rod back into the ceiling and hook the end back to the visor snap hold. The passenger side visor broke in the same fashion last summer and repeatedly falls out if the passenger attempts or use the visor. I’ve check web sites and see many others reporting the same safety issue. Very fragile plastic part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530101July 3, 2023
FUEL/PROPULSION SYSTEM
Having trouble putting fuel into the tank. While attempting the refuel the vehicle the nozzle will constantly shut off and sometimes fuel will pour out of the filler neck onto the ground. I have to VERY slowly fill up the tank. Not sure if this is related but the fuel nozzle does not fit into the neck properly. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529745June 30, 2023
STRUCTURE:BODY
Tailgate opening randomly going down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529098June 27, 2023
FUEL/PROPULSION SYSTEM
My 2019 Ram 1500 will not take more than a few ounces of fuel at a time. It takes well over a half hour to refuel my tank. The pump constantly shuts off and the tank constantly spits gasoline back at me when trying to refuel, it is not safe to have gasoline spilled on you. I have a toddler, and I do not want her exposed to the fumes after I am doused with gasoline trying to refill my Ram 1500. No warning lights are illuminated on the dashboard. I have scheduled an appointment for a dealer to examine the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528258June 22, 2023
ELECTRICAL SYSTEM, STEERING
The Electronic power steering system stops working without warning or cause. It is available for inspection. While driving the loss of power steering stops you from be able to steer for turns or avoid a collision. A dealer confirmed that the (EPS) is shorting out causing this to happen. A warning light appears when EPS stops working stating "POWER STEERING IS UNEVALUABLE". There is a recall for 2019 1500 RAM's but my VIN is not one of the recalled. The serial number of the EPS gear is on the list of contaminated ones TIC2609A4211 I have reached out to Chrysler twice now and will not help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528347June 22, 2023
UNKNOWN OR OTHER
Front part of moonroof just broke/exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528043June 21, 2023
ENGINE
The Dodge Ram that I had just suddenly stop and not restart. Had it towed to the Ram dealership. Belt tension broke. That's what the dealership said.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528050June 21, 2023
STEERING
Steering wheel is getting stuck at 10 o’clock and 2 o’clock positions causing the wheel to not return to center without force drastically increasing the possibility to crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528082June 21, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2019 Ram 1500. The contact stated while driving 50-55 MPH, the message "Service Shifter" was displayed, and the vehicle shifted into neutral independently. The contact veered to the side of the roadway. The contact stated that she turned off and restarted the vehicle, and the vehicle responded as needed. The vehicle was taken to the dealer to be diagnosed and it was determined that the shift knob wiring had failed; however, the vehicle was not repaired. The contact stated that the failure reoccurred while driving from a complete stop. The dealer was contacted and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527834June 20, 2023
UNKNOWN OR OTHER
My vehicle stalls on me and shuts off while driving. Brought it to the dealership at Quinn motors Gloucester, VA where I get all my oil changes done. They couldn't duplicate it. But it happens a couple times a month. I'll have to pull off as it's stalled. Turn it completly off then back on. Sometimes it starts back up and sometimes I have to wait a minute or two. I have blocked traffic numerous times because of these incidents happen at idle in drive at stop lights or stop signs. I have also recently had my dash go completely blank on me. No codes pop for either one of these events. Any help or advice would be great.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526783June 13, 2023
STEERING
My power steering stopped working when I was driving on a highway. My safety was put at risk when suddenly it was very difficult and almost impossible to control the direction of travel of my truck. The problem was confirmed by Tomball Dodge in Tomball, Texas. The gear-rack and pinion was inspected by Tomball Dodge and they determined that it needed to be replaced. The charge for the repair was approximately $4,000.00 which included a mandatory wheel alignment. I received various warning lamps and messages in November of 2022 when the mileage was a little over 14,000 but if I turned off the engine and restarted it there would be no message or warning lamp on the dash. I called Auto Nation where I purchased the truck to try and make an appointment and they advised they were extremely busy and it would take at least 5-7 days to diagnose the problem. They said it sounded like a software issue and was not anything requiring immediate attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526883June 13, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I BOUGHT A 2109 RAM BIG HORN MAY 2020 NEW. SEPTEMBER 2022 WARNING SYSTEM SHOWED THE SHIFTER NEEDED SERVICE. TOOK IT IN TO SERVICE DEPARTMENT OF DEALERSHIP. IT TOOK THREE WEEKS TO GET IT BACK. THE NEXT MORNING THE TRUCK WOULD NOT START. HAD IT TOWED BACK TO DEALERSHIP. FOUR WEEKS PASSED AND WAS TOLD IT WAS READY. DROVE IT HOME AND PARKED INDRIVEWAY. THE NEXT MORNING WOULD NOT START. THEY KEPT THE TRUCK FOR TWO MONTHS AND CALLED TO PICK IT UP. THENEXT MORNINGIT WAS DEAD AGAIN. SENT IT BACK. THEY KEPT IT FOR THREE MONTHS. THEY BROUGHT IT BACK ANDSAID THEY DON'TKNOWWHAT IS WRONG WITH IT. I CHARGED THE BATTERY AND TOOK IT FOR TEST RUN AND THE DASH MESSAGE SYSTEM STARTED FLASHING MESSAGES THAT THIS WAS BROKE, THE TIRES WERE FLAT, SERVICE LIGHT FLASHED ON AND OFF, THE ENGINE SPUTTERED THEN RAN AGAIN. ALL MOST DID'T MAKE IT HOME. LAST TIME I DROVE IT. DEALERSHIP WILL NOT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526566June 12, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
The contact owns a 2019 Ram 1500. The contact stated that while driving at unknown speeds, the vehicle slipped out of gear and slipped into neutral(N). While making a turn, the engine revved and the vehicle lost motive power. The contact stated that the vehicle was uncontrollable. The contact was able to coast off the roadway. The gear selector indicator light was blinking. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526632June 12, 2023
STEERING
Power steering has gone out twice while driving making it extremely hard to turn. A light comes on stating that "power steering is unavailable". I see that the same year, make and model has a recall for this, but my VIN does not. I have not taken to a dealer do to the expense that may occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526399June 10, 2023
ELECTRICAL SYSTEM, STRUCTURE:BODY, UNKNOWN OR OTHER
My 2019 Ram truck has less than 41,900 miles on it.I drove it Thursday morning, but then was stranded.The vehicle wouldn’t unlock, lock, or start. Upon entering using the manual key, the vehicle wouldn’t recognize my key fob. My second key fob would not work either. I called a locksmith to see if he could reset the computer, but he couldn’t. So I called a tow truck. After giving them $100, the dealer couldn’t look at it for several days. Meanwhile I’m stranded without a vehicle. Luckily not in the remote wilderness. My truck sat for a week.The dealer called and said the RF Hub was bad. The RF Hub controls everything from the key fobs, ignition, alarm, brakes, door locks, all electronics, etc. $605 now paid to the dealer for them to replace this RF Hub that is mounted on the back wall of the cab under the rear window. Had this been in the middle of winter, or when I was at high altitude in the mountains last fall it could be a life or death situation.Being locked out and unable to move a vehicle, being stranded is dangerous. Particularly with health issues. What the dealer didn’t do is correct the problem.The back window frame on these Rams breaks and then leaks water into the cab.The leak shorts out the electrical equipment behind the rear seat.Thankfully it didn’t start a fire. A google search of the issue finds hundreds of complaints about the rear windows in these trucks. Imagine a young mother with little children out on the road when the vehicle leaks enough to fry the RF Hub! The Ram dealer charged me to replace the RF Hub, but didn’t bother to fix the problem with the rear window. I am taking it upon myself to attempt to stop the leak before I get stranded again because of fried electronics because of their faulty design. I have attached pictures of the problem.After paying the locksmith, tow, dealer, and pulling out the rear seats, drying all of the carpet, it is clear to see the problem with the rear window. Recall this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525647June 6, 2023
ENGINE
There is a design flaw with the block geometry, which leads to a condition where the rollers on the Lifters do not receive proper lubrication, eventually cease, and wear out the Cam. This happened to me on Sunday, June 4, 2023, while I was pulling out of a busy intersection, had a misfire, lost significant power, and slimly avoided a major car accident. The cost of the repair is still being evaluated; however, it will likely be measured in thousands. The safety issue is the real concern. RAM knows about this problem, continues to do nothing about it, and would not budge when I asked for assistance with this repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 1500