Nissan Quest Complaints (2009)

22 consumer complaints on file.

#11561191December 20, 2023
AIR BAGS
The contact owned a 2009 Nissan Quest. The contact stated while driving 40 MPH, she did not notice that the traffic light had turned red and continued driving. Another oncoming vehicle made a left turn in front of her. The contact stated that she swerved and the front end of the vehicle hit a pole. The contact saw smoke coming from underneath the hood. The air bags failed to deploy. The contact hit her chest against the steering wheel. Bystanders assisted the contact out of the vehicle. The contact was transported to the local hospital. The contact was then transported to the Trauma unit of another hospital. The contact sustained a broken sternum and broken left and right ribs. The contact stated that she spent 10 days in the trauma unit, and she also received home health assistance. The vehicle was towed to a tow lot, where it was totaled. A police report was filed. The contact later received notification of NHTSA Campaign Number: 23V067000 (Air Bags) that she related to the failure. The dealer and the manufacturer were not notified of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11482086August 30, 2022
STRUCTURE:BODY:DOOR
The contact owns a 2009 Nissan Quest. The contact stated that the passenger's side rear sliding door inadvertently opened while the vehicle was locked. Additionally, there was water build-up in the passenger's side rear sliding door track and an unknown burn mark on the floorboard. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 116,521.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436236October 10, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Power window motor repeatedly goes out on the driver's side. The passenger door that opens automatically by the button has a motor that does not stay working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173844February 3, 2019
STEERING
STEERING LOCKS UP AT LOW/HIGH SPEEDS. RACK AND PINION COMES APART INTERNALLY. CAN CAUSE ACCIDENT/DEATH. FIRST STEERING WILL BE SLOW IN COLD WEATHER MAKING NOISE SECOND METAL SHOWS UP IN POWER STEERING RESIVORE THIRD A DRAGGING POPPING NOISE FROM STEERING FORTH FAILURE STEERING SYSTEM. COULD BREAK LEAVING TIRES TO SEPARATE IN THE V PATTERN OR LOCK UP CAUSING LOSS OF STEERING. THIS VEHICLE LOCKED UP UNEXPECTEDLY ON A SIDE STREET AT LOW SPEEDS. WHILE TURNING RIGHT. ABLE TO FREE UP TO AVOID GOING THROUGH A GARD RAIL (WITH A 60FT DROP OFF) ONLY TO HAVE LOCK UP AGAIN WHILE CORRECTING THE SUDDEN JAR AND GETTING OUT OF ONCOMING TRAFFIC. TO END UP IN A BUSINESS PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100089June 5, 2018
FUEL/PROPULSION SYSTEM
AFTER COMPLETELY FUELING THE TANK, THE CAR RUNS FOR ABOUT 2 TO 3 MILES AND THEN BECOMES TO SAY THAT THAT FUELING TANK IS EMPTY. ITS BEEN OCCURRING FOR THE PAST 4 YEARS. WE'VE TRIED CHANGING THE FUEL PUMP AND THE FUEL CAP, BUT IT STILL CONTINUES TO SHOW THAT THE FUEL TANK IS EMPTY. WHILE DRIVING ON THE CITY STREETS, THE CAR WILL START GOING SLOW AND STOP BY ITS SELF AFTER SHOWING THAT THERE IS NOW GASOLINE. AFTERWARDS, IT WILL COMPLETELY SHUT DOWN AND AFTER A FEW MINUTES, IT STARTS TO RUN NORMALLY. THIS HAPPENS ABOUT EVERY 2 TO 3 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979756April 21, 2017
VEHICLE SPEED CONTROL
WHEN I PUT MY CAR INTO REVERSE, THE CAR 'REVED UP' AND BEGAN MOVING FORWARD. WITH ALL OF MY MIGHT, I PUSHED DOWN ON THE BRAKES. THE CAR WAS STILL MOVING FORWARD, SO I THEN PUT THE CAR INTO 'PARK'. AT THAT POINT, IT MADE A HIDEOUS GRINDING NOISE, SO I IMMEDIATELY TURNED THE CAR OFF. ABOUT 30 SECONDS LATER, I STARTED THE CAR AND IT SOUNDED FINE. I THEN DROVE THE CAR HOME, (ABOUT 5 MILES), WITHOUT INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849657March 14, 2016
SEATS
WHEN OUR VEHICLE WAS HIT ON THE DRIVERS SIDE THE DRIVERS SEAT RECLINED BACK CAUSING SERIOUS INJURIES. CURRENTLY THERE ARE ONLY RECALLS ON THE 2008 NISSAN QUEST PAWL SYSTEM. I DO NOT HAVE IMAGES BECAUSE EMS PUSHED THE SEATS FORWARD. THE VEHICLE WAS IN MOTION WHEN ANOTHER VEHICLE RAN A STOP SIGN AND HIT US AT A SPEED OVER 70 MPH.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10809175December 9, 2015
ENGINE
ALL FOUR MOTOR MOUNTS HAVE GONE OUT WITHIN THE YEAR. DURING ONE INSTANCE 3 MOUNTS WENT OUT AT ONCE. I WAS DRIVING DOWN THE HIGHWAY WHEN I HEARD CLANKING NOISE. I IMMEDIATELY TOOK THE CAR INTO THE SHOP. WHILE THERE I WAS TOLD THIS IS A COMMON PROBLEM WITH THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726196June 19, 2015
FUEL/PROPULSION SYSTEM
THE VEHICLE GAS GAUGE SHOWED 1/4 OF A TANK OF GAS. THE VEHICLE STOPPED. THERE WAS NO GAS IN THE TANK AND I HAD TO CALL FOR ASSISTANCE. THIS ALSO HAPPENED 6/6/15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724044June 8, 2015
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WAS DRIVING CAR AND SLIP,TRACTION, AND ENGINE LIGHT CAME ON AND CAR STOPPED.THE CAR STARTED AGAIN, BUT WAS DRIVING VERY SLOW AND WAS STRUGGLING TO MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711951April 21, 2015
FUEL/PROPULSION SYSTEM
OUR GAS GAUGE INDICATED THAT WE HAD 1/4 TANK OF GAS. THE TANK WAS EMPTY. WE ENDED UP STRANDED ON THE HIGHWAY IN 80 DEGREE WEATHER WITH TWO YOUNG CHILDREN IN THE CAR TILL AAA WAS ABLE TO BRING US GAS. WE GOT TO THE GAS STATION AND FILLED UP AND THE TANK LITERALLY TOOK OVER 20 GALLONS, WHICH MEANS IT WAS COMPLETELY EMPTY EVEN THOUGH THE GAS GAUGE SAID WE STILL HAD 1/4 TANK. IN ADDITION, ONLY A FEW WEEKS BEFORE, WE HAD JUST REPLACED THE GAS GAUGE WITH A BRAND NEW, NISSAN GAS GAUGE. NISSAN HAS ALREADY ISSUED A RECALL ON 2009 QUESTS FOR THIS PROBLEM, BUT APPARENTLY MY QUEST'S VIN IS NOT AMONG THOSE RECALLED, SO THEY WON'T FIX THE PROBLEM WITHOUT MY PAYING A NISSAN DEALER FOR A DIAGNOSIS AND THEN WRITING A CLAIM. I THINK THIS IS RIDICULOUS AND THEY NEED TO EXPAND THE RECALL TO ALL 2009 NISSAN QUESTS. I SHOULD NOT BE CHARGED FOR A FIX THAT IS CLEARLY SPECIFIC TO THIS NISSAN VEHICLE'S PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701376March 24, 2015
FUEL/PROPULSION SYSTEM
WE RECEIVED A LETTER ON JAN 9, 2015 FROM NISSAN NORTH AMERICA ADVISING THAT THERE WAS A POTENTIAL PROBLEM WITH THE FUEL GAUGE AND THAT WE MUST MAINTAIN AT LEAST A HALF TANK OF GAS UNTIL THEY REPAIRED THE PROBLEM. THEY ADVISED THEY WOULD CONTACT US WITHIN A FEW MONTHS TO DO SO. THEY HAVE NOT CONTACTED US IN ANY WAY. AS FAR AS WE KNOW WE MUST CONTINUE TO MAINTAIN THE GAS LEVEL. WHEN WE CALLED THEY SAID THERE WOULD NOT BE SENDING A LETTER RESCINDING THE FIRST LETTER'S REQUIREMENTS AND THAT ONLY THOSE CAR OWNERS NEEDING REPAIR WOULD RECEIVE A FOLLOWUP LETTER. THINK ABOUT THAT FOR A MINUTE. IF THEY ADVISE YOU BY LETTER THAT YOU MUST TAKE ACTION TO AVOID A PROBLEM, THEN THEY MUST ADVISE YOU THAT SUCH NO LONGER NEEDS TO BE DONE ALSO BY LETTER. PLEASE REQUIRE THEM TO DO SO TO ALL THE CAR OWNERS WHO THINK THEY HAVE A FUEL GAUGE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701116March 23, 2015
FUEL/PROPULSION SYSTEM
FUEL GAUGE GOES TO NEAR EMPTY AND THEN STARTS TO SHOW MORE GAS IN TANK THEN IS REALLY THERE. DRIVER RUNS RISK OF RUNNING OUT OF GAS BASED ON FAULTY READING ON FUEL GAUGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672956January 16, 2015
SERVICE BRAKES
THIS NISSAN QUEST HAD THE REAR BRAKE PADS CHANGED IN DECEMBER 2014. THIS WILL BE THE 3RD SET (INCLUDING THE ORIGINAL ONES WHEN PURCHASED) OF BRAKES ON THE REAR SINCE THE VEHICLE WAS PURCHASE NEW AT THE DEALER. THE FRONT BRAKE PADS ARE ALSO ON THEIR 3RD SET. THE DEALERSHIP STATES IT IS MY BRAKING HABITS MAKING THE PADS WEAR OUT SO QUICKLY. THE FRONT BRAKE PADS WEAR OUT AROUND 35,000- 37,000 MILES. THE REAR BRAKE PADS LAST AROUND 40,000 MILES. THE VEHICLE CURRENTLY HAS 86,000 MILES ON IT AND WAS PURCHASE NEW. I SPOKE TO THE DEALERSHIP AND INFORMED THEM THAT IF EITHER THE FRONT OR REAR BRAKE PADS WEAR OUT WITHIN THE SAME TIME AS THE PREVIOUS ONES HAD, THAT A NISSAN REPRESENTATIVE WOULD NEED TO INVESTIGATE. WITHIN ALL MY YEARS OF DRIVING AND OWING VEHICLES I HAVE NEVER HAD TO REPLACE BRAKES LIKE I HAVE ON THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672958January 16, 2015
STRUCTURE:BODY:DOOR
SLIDING DOOR(S). WHILE REVIEWING OTHERS COMPLAINTS OF THE NISSAN QUEST, I FOUND I WAS NOT ALONE WITH THE MANUAL SLIDING DOORS. THE DRIVER SIDE MANUAL SLIDING DOOR GETS STUCK RANDOMLY, AND ONE MUST PULL ON IT SO HARD (TO GET IT OPEN), THAT ONE IS FEARFUL OF THE HANDLE BREAKING OFF. THIS ISSUE IS NOT AS BAD ON THE PASSENGER SIDE AS IT IS THE DRIVER'S SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672951January 16, 2015
ENGINE
WAS TOLD BY THE DEALER THAT THE FRONT ENGINE MOUNT NEEDS TO BE REPLACED, AS IT WAS STARTING TO WEAR. THE ENGINE WAS NOT MOVING AT ALL AT THIS TIME. IN DECEMBER 2014 WAS TOLD AGAIN OF THE ENGINE MOUNT AT THE DEALER (ENGINE STILL NOT MOVING). SPOKE WITH MECHANIC REGARDING ISSUE AND WHY HE THINKS IT NEEDS REPLACING. I WAS SHOWN BY THE MECHANIC WHY HE THINKS IT NEEDED TO BE REPLACED. I TOLD THE MECHANIC AND THE SERVICE PERSONNEL THAT WITHIN ALL THE YEARS OF MY DRIVING AND THAT WITH ALL THE VEHICLES I HAVE OWNED I HAVE NEVER REPLACED AN ENGINE MOUNT. ASK MECHANIC IF THIS WAS AN ISSUE WITH ALL NISSAN'S OR JUST THE QUEST, THE RESPONSE I RECEIVED WAS ONLY THE QUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629507August 29, 2014
STRUCTURE:BODY
BOTH PASSENGER SIDE WINDOW HAVE A RATTLING NOISE. I BRING IN THE DEALER SEVERAL TIMES. HOWEVER, EVERY TIME IT GETTING WORSE. THIS IS IN 2009. FINALLY, JUST GIVE UP ON THIS. NISSAN REFUSE TO REPLACE WITH ANOTHER VEHICLE EVEN THOUGH IT WAS WITHIN 30 DAYS OF PURCHASE. THE DEALER SHIP AND NISSAN COMPANY WERE VERY DIFFICULT TO DEAL WITH. YOU GET THE RUN AROUND EACH TIME YOU VISIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483316November 4, 2012
STEERING, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WITHIN 6 MONTHS OF PURCHASE OF THIS VEHICLE I HAVE BEEN HAVING SEVERE SAFETY ISSUES ON THIS VEHICLE. IT INITIALLY STARTED OUT AS AN INTERMITTENT PROBLEM WHICH TOOK QUITE SOME TIME TO REPLICATE SINCE A SPECIFIC CHAIN OF EVENTS HAD TO BE FOLLOWED. BUT SINCE THEN, THE PROBLEM CAN BE REPLICATED AT WILL BUT AGAIN ITS BASED ON A SEQUENCE OF EVENTS AND ROAD CONDITIONS. THE STEERING WHEEL VIBRATES HORRIBLY AND THERE IS A LOUD RUMBLING NOISE. THE CAR IS DIFFICULT TO HANDLE ONCE THIS VIBRATION STARTS. IT FEELS AS IF THE CAR HAS A FLAT TIRE OR THE AXLE HAS BEEN SEVERELY DAMAGED THUS IMPAIRING STEERING CONTROL. MAY 20TH 2010 WAS THE FIRST TIME I HAD THE ISSUE WITH THE QUEST WHILE I WAS ON IL INTERSTATE 57. SEPT, 11 2010 IS WHEN THIS HAPPENED AGAIN WHILE I WAS HEADED TO FLORIDA. OCT. 4TH, 2010 IT HAPPENED AGAIN ON FLORIDA INTERSTATE 275. IT CONTINUED TO OCCUR REPEATEDLY. I REPORTED THIS PROBLEM TO NISSAN ON JULY,18TH, 2011 WITH 31,573 MILES ON THE VAN. THE NISSAN FOLKS DROVE 189 MILES BUT COULD NOT DUPLICATE ISSUE. ON JAN. 2, THEY TRIED BUT COULD NOT DUPLICATE ISSUE FEB. 1ST, 2012 THE SERVICE MANAGER AND I DROVE 200 MILES IN ORDER TO REPLICATE IT. WE NOTICED THAT THE VDC LIGHT CAME ON. THE GUESSING GAME ON THE NISSAN SIDE CONTINUED. THEY REPLACED THE ABS SYSTEM STOP LAMP SWITCH, AND OTHER ABS RELATED ITEMS. ONCE THEY HANDED US THE VEHICLE STATING THAT THE ISSUE WAS FIXED, WE TOOK IT ON A TEST DRIVE AND WERE ABLE TO RECREATE THE PROBLEM. MAY 29, 2012 I TOOK QUEST BACK IN BUT COULD NOT DUPLICATE ISSUE WHILE THE NISSAN FOLKS TOOK IT OUT ON A TEST DRIVE. ON JUNE 18, THE SERVICE MANAGER AND I WENT ON ANOTHER 200 MILES ROAD TRIP AND I WAS ABLE TO DUPLICATE THE PROBLEM. THIS TIME THEY BLAMED THE WHEEL BEARINGS TO BE THE CAUSE SO THEY REPLACED THAT BUT AGAIN THAT WAS NOT THE CULPRIT AS I WAS ABLE TO REPLICATE THE PROBLEM WHEN I TOOK IT ON A TEST DRIVE ONCE NISSAN HANDED ME THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348962August 12, 2010
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A HONDA 2009 NISSAN QUEST S/SE/SL. THE LEFT AND RIGHT SLIDING DOORS FAILED. THE DOORS DO NOT CLOSE AUTOMATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES; HOWEVER, THE FAILURE COULDN'T BE RECREATED; THEREFORE, THE DEALER STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE CONTACT STATED THAT ON AUGUST 9, 2010 SHE WAS NOT ABLE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE BATTERY. THE MANUFACTURER FILED REPORT 6899768, BUT DIDN'T OFFER ANY ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS 300. THE CURRENT MILEAGE WAS 3,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334222June 2, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 NISSAN QUEST. THE CONTACT STATED THAT WHEN TRYING TO DEPRESS THE BRAKE PEDAL, THE VEHICLE DID NOT SLOW DOWN. SHE HAD TO PUMP THE BRAKES TO ACTIVATE THEM. THE FAILURE ALMOST CAUSED TWO ACCIDENTS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP AND TEST DRIVEN BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE CURRENT MILEAGE WAS 6,732.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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