Nissan Murano Complaints (2019)

44 consumer complaints on file.

• #11267824October 11, 2019
  AIR BAGS

  THE PASSENGER NO AIRBAG LIGHT INTERMITTENTLY APPEARS WHEN A PASSENGER IS SITTING IN THE PASSENGER SEAT OF MY NEW VEHICLE (APPROXIMATELY 3100 MILES). THIS HAS OCCURRED ON MULTIPLE OCCASIONS WHEN THE SEAT IS IN AN UPRIGHT POSITION WHEN THE VEHICLE IS IN MOTION AND ONCE WHEN THE PASSENGER SEAT WAS RECLINED, ALSO WHILE THE VEHICLE WAS IN MOTION. THE NO AIR BAG LIGHT STAYS ON WHILE THE VEHICLE IS MOVING OR STOPPED AND SPORADICALLY TURNS OFF. THE CAUSE IS UNKNOWN. NISSAN SENT A SPECIALIST TO THE NISSAN DEALERSHIP TO REPAIR THIS ISSUE, AMONG OTHER THINGS. I WAS TOLD BY THE REPRESENTATIVE OF NISSAN CONSUMER AFFAIRS (THE "REP.") THAT THE SPECIALIST RESOLVED THE AIR BAG ISSUE BY MAKING 'A ADJUSTMENT", AND IT WAS NOT A REPAIR BECAUSE NO PARTS WERE REPLACEMENT. THIS 'ADJUSTMENT' DID NOT RESOLVE THE ISSUE. THE PASSENGER NO AIRBAG LIGHT CONTINUED TO SPORADICALLY APPEAR. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP AND SHOWED THEM ANOTHER VIDEO OF THE AIR BAG ISSUE. DESPITE THE VIDEOS OF THE AIRBAG ISSUE, THE DEALERSHIP AND THE REP. TOLD ME THAT "THEY COULD NOT FIND ANYTHING WRONG AND THE AIRBAG IS FUNCTIONING AS EXPECTED". I WAS ALSO TOLD BY THE REP THAT THE VIDEOS OF THE AIRBAG ISSUE WERE NOT SUFFICIENT, "NISSAN HAS TO CONFIRM IT". THE DEALERSHIP INDICATED THAT WHEN THE PASSENGER SEAT IS RECLINED MORE THAN 50% THE PASSENGER AND DRIVER SIDE AIRBAG COULD BE AFFECTED. THIS IS IRRELEVANT, BECAUSE THE NO AIRBAG LIGHT APPEARS WHEN THE PASSENGER SEAT IS IN THE UPRIGHT POSITION. THE AIRBAG IS NOT FUNCTIONING AS EXPECTED. NISSAN'S FAILURE TO DIAGNOSE WHAT IS WRONG WITH THE AIRBAD DOES NOT NEGATE THE FACT THAT THERE IS A SERIOUS DEFECT WITH THE AIRBAG THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY. IT IS CLEAR THAT THERE IS PASSENGER SIDE AIRBAG ISSUE AND NISSAN'S RESPONSE AS DISCUSSED ABOVE IS UNACCEPTABLE AND CREATES A SERIOUS SAFETY ISSUE.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11241499August 1, 2019
  SERVICE BRAKES, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  2019 NISSAN MURANO. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TOUCH SCREEN RADIO. *LD THE CONSUMER STATED THE AUTO EMERGENCY BRAKING SYSTEM WARNINGLIGHT ILLUMINATED. THE DEALER WAS NOTIFIED BUT, WAS UNABLE TO FIND A REPAIR. *JS

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11222537June 25, 2019
  VEHICLE SPEED CONTROL, ENGINE

  TL* THE CONTACT OWNS A 2019 NISSAN MURANO. WHEN THE CONTACT ATTEMPTED TO BRAKE AND DEPRESS THE ACCELERATOR PEDAL, THE VEHICLE WOULD REMAIN STATIONARY FOR THREE SECONDS. THEN, WITHOUT WARNING, THE VEHICLE WOULD SURGE FORWARD WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED FREQUENTLY AND THE VEHICLE NEARLY CRASHED INTO ANOTHER VEHICLE ON ONE OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,076. *AS UPDATE: THE MANUFACTURER AND DEALER WERE MADE AWARE OF THE FAILURE. *AS

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11196882April 17, 2019
  VISIBILITY/WIPER

  WHILE DRIVING ON A HIGHWAY, MY PANORAMIC SUN ROOF ON MY BRAND NEW NISSAN MURANO EXPLODED. SOUNDED LIKE A GUNSHOT INSIDE MY CAR. IT WAS NOT A ROCK OR DEBRIS, IT JUST SHATTERED.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0