Mitsubishi Outlander Complaints (2003)

116 consumer complaints on file.

#10463625June 29, 2012
EXTERIOR LIGHTING
THE HEADLIGHTS OF THIS MODEL GET SEVERELY CRACKED TO THE POINT OF RAINWATER ACCUMULATING INSIDE THEM AND BURNING THE LIGHTS. DRIVERS ARE RISKING LOOSING THEIR HEADLIGHTS WHEN THEY NEED THEM MOST - IN A BAD RAINSTORM. MITSUBISHI DOESN'T OFFER HEADLIGHT COVERS AS A SEPARATE PART, SO THE WHOLE ASSEMBLY HAS TO BE CHANGED EVERY FEW YEARS. NO RECALL HAS BEEN DONE EVEN THOUGH THE PROBLEM IS RAMPANT. I HAVEN'T BEEN IN AN ACCIDENT BUT MITSUBISHI HAS LET ALL OF THEIR OUTLANDER'03 CUSTOMERS TO FEND FOR THEMSELVES EVEN THOUGH IT'S SOMETHING THEY ARE BEST EQUIPPED TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427058September 25, 2011
EXTERIOR LIGHTING
ALL HEADLIGHTS ON 2003 -2006 OUTLANDERS CRACK SEVERELY BESIDES BESIDES BRING EXPENSIVE THE HEADLIGHTS GO OUT BECAUSE OF RAIN THERFORE BECOME A SAFETY HAZARD [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411506July 8, 2011
EXTERIOR LIGHTING
2003 MITSUBISHI OUTLANDER HEAD LAMP ASSEMBLIES HAVE FAILED. THEY FIRST BECAME CLOUDY WITH SMALL CRACKS. EVENTUALLY THOSE CRACKS BECAME LARGER AND THE HEAD LAMP ASSEMBLIES HAVE FILLED WITH WATER MAKING THEM INOPERABLE. THIS BEGAN IN YEAR FIVE OF OWNING THE VEHICLE. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND IS PARKED IN A GARAGE OVERNIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365836November 15, 2010
EXTERIOR LIGHTING
DEFECTIVE HEADLAMP ASSEMBLIES ON 2003 MITSUBISHI OUTLANDER.. THE HEADLAMP LENSES ON THIS VEHICLE HAVE TOTALLY FAILED. THEY ARE MILKY IN COLOR, NOT THE CLEAR THEY SHOULD BE, AND THE LENSES THEMSELVES ARE CRACKED AND CRAZED, BUT SHOW NO IMPACT DAMAGE, OR DAMAGE OF ANY OTHER KIND OTHER THAN DETERIORATION OF THE PLASTIC ITSELF. THE VEHICLE IS VERY UNSAFE TO DRIVE AT NIGHT AND I WOULD ESTIMATE THE LIGHT OUTPUT AT MUCH LESS THAN 50% OF WHAT IT SHOULD BE. MY LOCAL DEALER WILL REPLACE THEM FOR A GRAND TOTAL OF $1,251.10 INCLUDING TAX AND LABOR BUT IT IS MY CONTENTION THAT THESE ITEMS ARE DEFINITELY SAFETY RELATED, AND ARE DEFINITELY SAFETY HAZARD. THEY SHOULD LAST THE LIFE OF THE VEHICLE, OR AT LEAST MUCH LONGER THAN THEY HAVE. I HAVE PHOTOGRAPHS OF THESE AVAILABLE TO EMAIL AND THERE IS AN INTERNET SITE IN THE MITSUBISHI FORUMS THAT REPORTS NUMEROUS OTHER COMPLAINTS DESCRIBED ALMOST IDENTICALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364210November 5, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A MITSUBISHI 2003 OUTLANDER - THE HEATING COOLING KNOB IS VERY HARD TO TURN AND EVENTUALLY BROKE OFF - I SPENT OVER $300 TO FIX IT - THEY INSTALLED A $150.00 PART BUT SAID I WOULD NEED A MORE EXTENSIVE FIX TO GET THE KNOB TO TURN FROM HEATING TO COOLING. THAT WOULD COST OVER $1500 ALSO TO TURN IT I HAVE TO GET DOWN ON THE FLOOR AND PUSH ON A PART UNDER THE HEATING SYSTEM - THIS IS DANGEROUS WITH A RISK OF BURNS BECAUSE IT GETS HOT DOWN THERE. I FEEL THAT THE COMPANY SHOULD RECALL THESE CARS - NOT REALISTIC TO HAVE SUCH AN EXPENSIVEFIX FOR WHAT SHOULD BE A SIMPLE PROBLEM WITH A TIGHT CABLE . THEY KNOW ABOUT IT - OTHERS HAVE COMPLAINED . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354321September 7, 2010
EXTERIOR LIGHTING
I HAVE A 2003 MITSUBISHI OUTLANDER WHICH I PURCHASED NEW. IT HAS NEVER BEEN IN AN ACCIDENT AND HAS BEEN KEPT IN A GARAGE WHEN PARKED. BOTH OF MY HEADLIGHTS HAVE SEVERE CRACKS AND NOW I HAVE MOISTURE INSIDE THE LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329497May 9, 2010
EXTERIOR LIGHTING
I ALSO HAVE THE CRACKING LIGHT PROBLEM WHICH REDUCES VISION AT NIGHT. WHENEVER THE CAR WAS MUCH NEWER I HAD TAKEN IT IN TO THE DEALER FOR A SERVICE COMPLIANCE AND TOLD THEM ABOUT THE LIGHTS AND WAS TOLD THERE WAS NOTHING THEY COULD DO EXCEPT REPLACE THE ASSEMBLIES AT ABOUT 150-200 DOLLARS PER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329154May 6, 2010
EXTERIOR LIGHTING
FROM THE TIME OF PURCHASE THE HEADLIGHT ASSEMBLIES ARE CRACKING FROM THE INSIDE OUT REDUCING THE LIGHT, MAKING IT UNSAFE TO DRIVE AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318896March 11, 2010
EXTERIOR LIGHTING
MY MITSUBISHI OUTLANDER HEADLIGHTS ARE CRACKED AND HAZED, THIS IS NOT FROM NORMAL USE, THIS IS DEFECT IN THE MANUFACTURING OF THE HEADLIGHT ASSY. THEY HAVE CAUSED ME TO SLAM ON MY BRAKES 3 TIMES DUE TO POOR ILLUMINATION OF THE ROAD. I BELIEVE THAT MITSUBISHI SHOULD OFFER TO FIX THE HEADLIGHTS, OR OFFER A DISCOUNT, NOT $300 HUNDRED DOLLARS A PIECE TO REPLACE!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319096March 11, 2010
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) MY NAME IS [XXX] . CONTACT NUMBER IS [XXX] . I OWN A 2003 MITSUBISHI OUTLANDER. A LITTLE OVER 2 YEARS AGO THE CAR STARTED TO VIBRATE VIOLENTLY BETWEEN 30 AND 50 MILES PER HOUR. I LOOKED UNDER THE CAR AND SAW THAT THE BOOTS ON THE CV JOINTS WERE CRACKED AND HAD LEAKED OUT THE GREASE INSIDE THE BOOTS. I ASSUMED THIS WAS THE PROBLEM. I BOUGHT NEW AXLES AND REPLACED THEM. DURING THE INSTALLATION WHILE REMOVING THE AXLE BRACKET ON THE PASSENGER SIDE I FOUND THAT ONE OF THE 2 BOLTS HOLDING THE BRACKET INPLACE HAD SHEARED OFF FROM THE VIBRATION. IF THE SECOND BOLT HAD BROKEN AS WELL THE AXLE WOULD HAVE BROKEN AWAY FROM THE ENGINE BLOCK AND SURELY CAUSED COMPLETE LOSE OF CONTROL OF THE CAR AND A POTENTIAL LIFE THREATENING ACCIDENT. I REPLACED THE AXLES AND THE BRACKET BOLTS AND THOUGHT THAT WAS THE END OF IT. I TEST DROVE THE CAR AFTER THE REPAIRS AND TO MY DISMAY THE VIOLENT VIBRATION WAS STILL THERE. I TOOK THE CAR TO A PROFESSIONAL SHOP FOR FURTHER DIAGNOSIS AT WHICH TIME THE TECHNICIAN CONFIRMED THE VIBRATION AND WAS STUMPED BY IT'S ORIGIN. HE RAN A SEARCH ON ALLDATA AND COME TO FIND OUT YOU'VE KNOW ABOUT A PROBLEM KNOW AS TORQUE CONVERTER VIBRATION IN THESE MITSUBISHI'S SINCE 10/2003 AND THAT IT GOES BACK TO MODELS AS EARLY AS 1997 PER YOUR NO. TSB-03-23-006. SO WHY HAVEN'T YOU DONE ANYTHING ABOUT IT? YOU CONTINUE TO ALLOW MITSUBISHI TO PUT DEFECTIVE AND DANGEROUS CARS ON THE ROAD THAT COULD ENDANGER THE SAFETY AND WELL BEING OF THE DRIVER AND THE PUBLIC IN GENERAL IF THE AXLE BROKE LOOSE AND THE DRIVE LOST CONTROL OF THE VEHICLE. WHAT DO YOU HAVE TO SAY FOR YOURSELVES? WHY DOES SOMEONE HAVE TO DIE BEFORE YOU'LL DO ANYTHING ABOUT THESE DANGEROUS DEFECTS. I'D LIKE AN EXPLANATION. I CAN BE REACHED AT THE NUMBER ABOVE OR BY EMAIL AT [XXX] . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302312January 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN SLOWING DOWN AND THEN ACCELERATING AT ABOUT 35MPH, THE TRANSMISSION DOWNSHIFTS HARD, JERKING THE CAR FORWARD HARD AND CAUSING ONE OF THE REAR CV JOINTS TO POP. THE DEALER SAID THERE WASN'T ENOUGH OCCURRENCES OF IT HAPPENING TO WARRANT ANY INSPECTION OR REPAIR. THEY CALLED IN A MITSUBISHI REP AND HE CLAIMED TO NEVER FEEL OR HEAR THE PROBLEM EVEN THOUGH THE SERVICE TECH DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290158October 28, 2009
VEHICLE SPEED CONTROL
THIS PERTAINS TO MY 2003 MITSUBISHI OUTLANDER (CURRENT MILEAGE 44732) AND WAS OUR FIRST ENCOUNTER WITH THIS POTENTIALLY DANGEROUS PROBLEM. MY WIFE WENT TO THE POST OFFICE IN TOWN TO MAIL A PACKAGE. AFTER STOPPING IN THE PARKING SPOT, THE CAR SURGED (ACCELERATED) BEFORE SHE COULD SHIFT INTO PARK AND STRUCK THE LANDSCAPING WALL AT THE POST OFFICE. FORTUNATELY, NO ONE WAS WALKING ON THE SIDEWALK BETWEEN THE FRONT OF THE CAR AND A HEDGE IN FRONT OF THE WALL. ALSO, FORTUNATELY, ONLY DAMAGE WAS DONE TO THE CAR. AN INCIDENT REPORT HAS BEEN FILED WITH THE LOCAL POLICE, MITSUBISHI, AND 21ST CENTURY INSURANCE. THE CAR IS CURRENTLY IN MY GARAGE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10287175October 13, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. ONE YEAR AFTER PURCHASING THE VEHICLE SHE HAD TO REPLACE THE ENGINE, RADIATOR, GASKETS, AND WATER PUMP. SHE IS CURRENTLY UNABLE TO DRIVE THE VEHICLE. THE MANUFACTURER ADVISED HER THAT THE COOLANT FAN WAS REPLACED TWICE PER THE RECALL WITH THE PREVIOUS OWNER. THEY ALSO STATED THAT SINCE THE WARRANTY EXPIRED SHE COULD NOT RECEIVE A FREE REMEDY. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURE. THE FAILURE MILEAGE WAS 67,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284859September 22, 2009
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
TL* THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. BOTH FRONT HEADLIGHT IN THE VEHICLE ARE CRACKED WHICH ALLOWS WATER TO GO INSIDE. DUE TO THIS, THE VEHICLE WILL NOT PASS INSPECTION. SHE DID RESEARCH ON THIS DEFECT AND FOUND NUMEROUS COMPLAINTS ON THIS PROBLEM. SHE ALSO FOUND A TSB ON THIS PROBLEM AND SHE SPOKE WITH THE MANUFACTURE, THEY STATED IT WAS NOT A RECALL BECAUSE IT DOES NOT APPEAR TO BE A SAFETY CONCERN. SHE BELIEVES THIS SHOULD BE RECALLED AND THAT THE MANUFACTURE SHOULD BE RESPONSIBLE FOR THE REPAIRS. THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE IS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276711July 14, 2009
EXTERIOR LIGHTING
THE HEADLIGHTS ON MY 2003 MITSUBISHI OUTLANDER HAVE STRESS CRACKS EVENTUALLY RESULTING IN THEM FOGGING OVER AND EVEN TAKING IN WATER AND BLOWING BULBS. WHEN I RESEARCHED IT ONLINE, IT APPEARS THIS IS A COMMON PROBLEM AMONG THIS MAKE/MODEL OF VEHICLE. REPLACEMENT ASSEMBLY KITS ARE ONLY AVAILABLE THROUGH THE DEALER AND THIS IS NOT COVERED UNDER ANY KIND OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274901June 25, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THERE HAVE BEEN NO REPAIR ISSUES WITH THIS 2003 OUTLANDER. THERE HAVE BEEN NO COOLANT OR ANY FLUID LEAKS WITH THIS CAR. THE CAR SUDDENLY FILLED WITH SMOKE ON THE PASSENGER'S SIDE; SMOKE POURED FROM THE ENGINE; PRIOR TO THAT - FIVE MINUTES EARLIER THE CHECK ENGINE LIGHT WENT ON AND ACCELERATION WAS DIFFICULT; THERE WAS AN ODD ODOR AS WELL AS A METAL ON METAL TYPE SOUND. 911 WAS CALLED AS THE SMOKE WAS HEAVY. THE DEALERSHIP WAS ASKED BY MITSUBISHI CORP. TO PULL THE ENGINE TO DETERMINE IF IT WAS THE ENGINE - WARRANTIED OR OUR FAULT- A RADIATOR ISSUE. THIS WAS A 400$ COST TO US UNLESS THEY FOUND IN OUR FAVOR..THIS WAS IN ADDITION TO THE 80$ DIAGNOSTIC FEE TO BEGIN THE PROCESS. THEY ARE SAYING THAT THERE IS A CRACK IN THE RADIATOR WHERE THE ENGINE CONNECTS BY A HOSE TO THE RADIATOR AND THAT IT IS "NORMAL" WEAR. THERE IS NOTHING NORMAL ABOUT THIS. IT WAS IMMEDIATE AND CATASTROPHIC. THEY WANT TO CHARGE US $3600 TO REPLACE THE ENGINE. I AM ARGUING THAT THIS IS OBVIOUSLY A DEFECT - WE HAVE 100,000/7 YEAR WARRANTY ON THE DRIVETRAIN. MY CAR ONLY HAS 57,000 MILES AND HAS RUN PERFECTLY FINE UP TO LAST WEEK. I HAVE ASKED MITSUBISHI TO RECONSIDER AND HAVE BEEN PROMISED AN ANSWER BY A CASE MANAGER BY CLOSE OF BUSINESS TOMORROW -6/25. I HOLD LITTLE HOPE THAT THEY WILL COVER THE COST OF AN ENGINE YET I FEEL THAT THE WAY IN WHICH THE ENGINE OVERHEATED AND THEN DIED IS NOT ALL NORMAL FOR A CAR WITH SUCH LOW MILEAGE AND ONE WHICH HAS NO HISTORY OF REPAIRS. WE NEVER RECEIVED A RECALL NOTICE ON A RADIATOR FAN CONTROL PART AND WONDER IF THAT IS WHAT CAUSED THIS SERIES OF EVENTS TO OCCUR. IF SO, ARE THEY NOT RESPONSIBLE FOR THE REPAIR? I CURRENTLY HAVE ONLY FOUR PAYMENTS LEFT ON THE CAR FOR A TOTAL OF A BIT UNDER 2000$. THE DEALERSHIP TOLD ME THAT WITHOUT REPLACING THE ENGINE, THEY COULD ONLY GIVE ME 500$ TOWARD A TRADE! I WOULD APPRECIATE YOUR INTERVENTION AND HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273666June 12, 2009
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I HAD THE COOLING FAN CONTROLLER REPLACED TWO TIMES/FANS COMING ON IMMEDIATELY WHEN STARTING THE CAR/ I HAD TO REPLACE THE THIRD ONE ON MY DIME/ NOW ITS CUTTING OUT @ CERTAIN SPEEDS/ I HAVE REPLACED THE MASS AIR FLOW METER/BOTH COILS /SPARK PLUGS/ PLUG WIRES STILL THE PROBLEM CONTINUES.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269738May 22, 2009
STEERING, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING AT AN UNKNOWN SPEED, SMALL STONES FELL OFF OF ANOTHER VEHICLE AND STRUCK THE SUNROOF OF THE CONTACT'S VEHICLE. AS A RESULT, DEBRIS AND GLASS SHATTERED INSIDE OF HER VEHICLE. TWO PASSENGERS WERE MODERATELY INJURED. IN ADDITION, WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE ROLLED OVER WITHOUT AN IMPACT OR CRASH OCCURRING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THEY COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 100,000. UPDATED 6/18/09 *CN THE CONSUMER STATED THE SUN ROOF WAS NOT TEMPERED. UPDATED 06/22/09. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10260218February 27, 2009
EXTERIOR LIGHTING, AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, SEAT BELTS
TL*THE CONTACT OWNS A 2003 MITSUBISHI OUTLANDER. WHILE DRIVING APPROXIMATELY 30 MPH ON NORMAL ROAD CONDITIONS, THE REAR BRAKE LIGHTS ACTIVATED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE FAILURE OCCURRED SPONTANEOUSLY WHENEVER THE VEHICLE WAS IN OPERATION. IN ADDITION, THE SRS WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND REMAINED LIT UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND THEY STATED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL SYSTEM. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 03V194000 (ELECTRICAL SYSTEM;WIRING,INTERIOR/UNDER DASH); HOWEVER, THE RECALL REMEDY DID NOT CORRECT THE FAILURE. ON A SEPARATE OCCASION, THE INSTRUMENT CLUSTER FAILED AND THE CONTACT NOTICED A BURNING SMELL INSIDE THE PASSENGER COMPARTMENT. ALSO, THE ACCELERATOR PEDAL WOULD BECOME STUCK WITHOUT WARNING WHEN IT WAS DEPRESSED AND THE FRONT DRIVER'S SIDE SEAT BELT RETRACTOR WAS INOPERATIVE. THE WEBBING FAILED TO EXTRACT. THE FAILURE MILEAGE WAS 82,000 AND CURRENT MILEAGE WAS 99,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10259091February 17, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE TEMPERATURE KNOB ON THE MITSUBISHI OUTLANDER 2003 IS VERY DIFFICULT TO TURN ON FOR HEAT. SOMETIMES I CAN'T GET IT TO MOVE AT ALL, AND I HAVE TO DRIVE IN THE COLD. I SUFFER FROM ARTHRITIS, AND THIS MAKES IT VERY DIFFICULT FOR ME TO DRIVE AS MY FINGERS FREEZE-UP IN THE COLD WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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