MINI Cooper Complaints (2012)

173 consumer complaints on file.

#11142342October 24, 2018
ELECTRICAL SYSTEM
BROUGHT 2012 MINI COUNTRYMAN S ALL4 W/50,033 MILES TO MINI SERVICE CENTER FOR COOLANT LEAK JUNE 2017. THEY REPLACED THERMOSTAT HOUSING, THERMOSTAT ADAPTER, COOLANT HOSE, AND WATER PUMP. 8000 MILES LATER LEAK IS BACK. WHILE TECHNICIAN WAS WORKING ON VEHICLE, HE STATED, 'OIL LEAKING FROM OIL PUMP SOLENOID VALVE. OIL LEAKING THROUGH OIL PUMP SOLENOID WIRING HARNESS.' HE ALSO STATED, 'THE LEAK IS INTERNAL AND NOT VISIBLE. THE OIL IS LEAKING THROUGH THE WIRING SHEATH AND MIGRATING TOWARD THE COMPUTER. IF THE OIL REACHES THE COMPUTER, THE COMPUTER WILL SHORT, CAUSING CATASTROPHIC DAMAGE.' TECHNICIAN REPLACED OIL PUMP SOLENOID AND REPAIRED ENGINE WIRING HARNESS.' DURING THE DAYS PERIOD OF TIME THE VEHICLE REMAINED IN THE SERVICE DEPARTMENT, I DID SOME QUICK RESEARCH. I COULD NOT FIND AN ACTIVE RECALL FOR THIS ISSUE/ITEM; HOWEVER, THE NHTSA PUBLISHED A SERVICE INFORMATION BULLETIN CONCERNING THIS ISSUE (SB-10044680-8464) LOCATED AT THE FOLLOWING LINK: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2014/SB-10044680-8464.PDF APPARENTLY, THIS ISSUE WITH THE SOLENOID IS NOT NEW AND HAS BEEN AN ISSUE WITH PREVIOUS MINI MODELS AS WELL. INFORMATION/COMPLAINTS PERTAINING TO PREVIOUS MINI MODELS CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.NORTHAMERICANMOTORING.COM/FORUMS/R60-COUNTRYMAN-TALK-2010-2015/237021-OIL-PUMP-SOLENOID-LEAK.HTML INFORMATION/COMPLAINTS CONCERNING THIS ISSUE WITH THE SOLENOID FOR CURRENT MINI MODELS CAN BE FOUND AT THE FOLLOWING LINKS: HTTPS://WWW.MINI2.COM/FORUM/SECOND-GENERATION-FAULTS-FIXES/250393-ISSUE-HIGH-PRESSURE-PUMP-OIL-PUMP-SOLENOID-LEAKING.HTML WHEN THE SERVICE/REPAIRS WERE COMPLETE, I SPOKE WITH THE SERVICE CENTER MANAGER CONCERNING THE SOLENOID. HE AGREED WITH MY FINDINGS THAT MINIS HAVE HAD THIS ISSUE FOR A GOOD NUMBER OF YEARS. I ASKED IF IT WAS A RECALL ITEM AND HE RESPONDED NEGATIVELY. IS THIS ON THE NHTSA RADAR FOR POTENTIAL RECALL STATUS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141119October 17, 2018
POWER TRAIN
THE 2012 MINI COUNTRYMAN S ALL4'S TRANSFER CASE SEAL FOR THE REAR DRIVE SHAFT FAILED AT 39,000 MILES. THIS CAUSE THE INTERNAL GEARS TO FAIL AND THE TRANSFER CASE TO BE FULLY REPLACED. IT SHOULD BE KNOWN THE DEALER TRIED TO USE A REPLACEMENT SEAL AND IT ARRIVED DAMAGED AND UNUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133584October 5, 2018
POWER TRAIN
THERMOSTAT HOUSING BEGAN TO LEAK, THE PART IS PLASTIC AND HAD BECOME CRACKED UNDER NORMAL WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131115September 25, 2018
ENGINE
WATER PUMP FAILED AT 84,000 MILES CAUSING ENGINE TO STALL ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130775September 22, 2018
ENGINE
MY ENGINE LIGHT CAME ON AND WHILE ON THE FREEWAY, THE CAR SLOWED TO 19 MPH, THEN DIED. I WILL NEED A NEW TIMING CHAIN, ENGINE, AND MORE. THIS CAR IS NEW TO ME FROM A USED CAR DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130503September 20, 2018
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:INTERCOOLER, ENGINE
TURBO COOLANT PUMP - LAST YEAR MY CAR SMELLED LIKE BURNT RUBBER AND SMOKE BEGAN COMING OUT OF THE TAILPIPES. THE SMOKE WAS SO BAD, THE CAR LOOKED LIKE IT WAS ON FIRE. I TOOK IT TO A BODY SHOP TO GET IT FIXED AND THE SMOKE STOPPED. ABOUT 9 MONTHS LATER, I WAS PARKED WITH THE CAR ON. THE RUBBER SMELL AND SMOKE APPEARED AGAIN. I TOOK IT TO A MECHANIC WHO SAID IT WAS THE COOLANT PUMP FOR THE TURBO. HE SAID THERE HAD BEEN A RECALL FOR IT. I LOOKED UP THE RECALL, BUT MY VIN WAS NOT INCLUDED. MY CAR IS HAVING THIS EXACT PROBLEM AND MINI WILL NOT FIX IT. IT COSTS $3300 FOR ME TO FIX, WHEN CLEARLY, IT IS A MINI MANUFACTURING PROBLEM.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11130381September 20, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TAKATA RECALL. I LIVE IN NEWPORT, WA. I AM APPROXIMATELY 6 - 7 HOURS FROM A MINI DEALER IN SEATTLE/TACOMA. MY CLOSEST CITY IS SPOKANE, WA. I HAVE A GREAT CERTIFIED MECHANIC WHO DOES ALL OF MY REPAIR WORK BRANDON MARTIN OF MARTIN'S AUTO SERVICE, SPOKANE, WA, WHO IS COMPETENT AT WORKING ON MINI-COOPERS. IT IS UNREASONABLE TO REQUIRE THAT I MAKE A TRIP TO SEATTLE FOR THIS REPAIR. I AM WILLING TO HAVE THE REPAIR DONE HERE AND BE REIMBURSED, BUT MINI WILL NOT ALLOW THAT. THEY ARE REQUIRING EXTREME TRAVEL AND EVEN AN OVERNIGHT STAY TO ABIDE BY THEIR OWN RECALL REGULATIONS. THEY DO SEEM TO MAKE THE RULES TO SUIT THEMSELVES; BECAUSE IF I HAD MADE THIS REPAIR PRIOR TO THE RECALL, THEY WOULD HAVE REIMBURSED ME, BUT NOW I CANNOT HAVE THE REPAIR DONE WITHOUT EXTREME ADDED EXPENSES INCURRED. DUE TO THE CIRCUMSTANCES OF EXCESS TRAVEL, I RESPECTFULLY REQUEST THAT I AM ABLE TO MAKE THE RECALL REPAIR AND BE REIMBURSED FOR THE COST. THIS IS NECESSARY FOR MY SAFETY. DUE TO THE COMPANY'S UNREASONABLE RULE, I AM AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128556September 10, 2018
ENGINE
THE CHECK ENGINE LIGHT CAME ON AT 55,005 MILES WHILE WE WERE DRIVING. WE TOOK IT TO BE SERVICED AND WERE TOLD THAT THE THERMOSTAT HOUSING /THERMOSTAT SENSOR NEEDED TO BE REPLACED BECAUSE IT WAS STUCK IN THE OPEN POSITION. THIS CAUSED THE CHECK ENGINE LIGHT TO BE ILLUMINATED. THEY MENTIONED THAT THERE WAS A RECALL FOR THIS PART DATED 8/5/2016 ON THE SAME MAKE, MODEL AND YEAR, BUT OUR VIN WAS NOT INCLUDED IN THE RECALL. HOW COULD THAT BE? THE CAR IS EXPERIENCING THE EXACT SAME ISSUE DESCRIBED IN THE RECALL. I WOULD LIKE TO HAVE SOMEONE CONTACT ME ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120057August 15, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE WAS IN MOTION ON A HIGHWAY AND, AFTER GOING OVER SEVERAL POT HOLES, THE ENGINE TEMPERATURE WARNING LIGHT CAME ON. THE ENGINE POWER WAS REDUCED, AND THE ENGINE FAILURE LIGHT ALSO APPEARED. THIS IS WHEN I PULLED OVER INTO THE OFF RAMP, AND THE VEHICLE CAME TO A SPUTTERING STOP. I PLACED THE CAR IN NEUTRAL AND PUSHED IT TO THE DIRT SIDE LANE OF THE OFF RAMP. I OPENED THE HOOD, SMELLED SOMETHING BURNING, AND SAW SMOKE COMING FROM THE ENGINE. I COULD SEE BURNT CIRCUITS, BURNT PLASTIC, AND COOLANT LEAKING ALL OVER THE ENGINE AND EXPOSED WIRING. HAD IT NOT BEEN FOR IMMEDIATELY EXITING ONTO THE OFF RAMP, THE VEHICLE WOULD HAVE STOPPED IN THE MIDDLE OF THE HIGHWAY WITHOUT WARNING. I COULD HAVE ALMOST DIED BECAUSE OF THE FIRE; THIS FAULTY ENGINEERING BY BMW/MINI HAS ALREADY TAKEN THE LIFE OF A DRIVER IN SOUTH KOREA. BMW ISSUED A RECALL OF THE 2012 MINI COOPER S ROADSTER, BUT WHEN I HAD THE CAR TOWED TO ONE OF THEIR SERVICE CENTERS, THE TECHNICIANS WERE UNAWARE OF THIS MANUFACTURING DEFECT AND STATED THAT THE REPAIR PARTS ARE UNAVAILABLE. I SEE THAT MY VEHICLE HAS BEEN RECALLED, BUT WHEN I TYPE IN MY VIN, NO RECALL IS ATTACHED TO MY VEHICLE. BMW/MINI IS TAKING NO ACTION; THEY ARE HARMING AND KILLING DRIVERS OF ITS VEHICLES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11120060August 15, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE WAS IN MOTION ON A HIGHWAY AND, AFTER GOING OVER SEVERAL POT HOLES, THE ENGINE TEMPERATURE WARNING LIGHT CAME ON. THE ENGINE POWER WAS REDUCED, AND THE ENGINE FAILURE LIGHT ALSO APPEARED. THIS IS WHEN I PULLED OVER INTO THE OFF RAMP, AND THE VEHICLE CAME TO A SPUTTERING STOP. I PLACED THE CAR IN NEUTRAL AND PUSHED IT TO THE DIRT SIDE LANE OF THE OFF RAMP. I OPENED THE HOOD, SMELLED SOMETHING BURNING, AND SAW SMOKE COMING FROM THE ENGINE. I COULD SEE BURNT CIRCUITS, BURNT PLASTIC, AND COOLANT LEAKING ALL OVER THE ENGINE AND EXPOSED WIRING. HAD IT NOT BEEN FOR IMMEDIATELY EXITING ONTO THE OFF RAMP, THE VEHICLE WOULD HAVE STOPPED IN THE MIDDLE OF THE HIGHWAY WITHOUT WARNING. I COULD HAVE ALMOST DIED BECAUSE OF THE FIRE; THIS FAULTY ENGINEERING BY BMW/MINI HAS ALREADY TAKEN THE LIFE OF A DRIVER IN SOUTH KOREA. BMW ISSUED A RECALL OF THE 2012 MINI COOPER S ROADSTER IN SOUTH KOREA, BUT WHEN I HAD THE CAR TOWED TO ONE OF THEIR SERVICE CENTERS, THE TECHNICIANS WERE UNAWARE OF THIS MANUFACTURING DEFECT AND STATED THAT THE REPAIR PARTS ARE UNAVAILABLE. I SEE THAT MY VEHICLE HAS BEEN RECALLED, BUT WHEN I TYPE IN MY VIN, NO RECALL IS ATTACHED TO MY VEHICLE. BMW/MINI IS TAKING NO ACTION; THEY ARE HARMING AND KILLING DRIVERS OF ITS VEHICLES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119998August 14, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE WAS IN MOTION ON A HIGHWAY AND AFTER GOING OVER SEVERAL POT HOLES THE ENGINE TEMPERATURE WARNING LIGHT CAME ON. THE ENGINE POWER WAS REDUCED AND AN ENGINE FAILURE LIGHT ALSO APPEARED. THIS IS WHEN I PULLED OVER INTO THE OFF RAMP AND THE VEHICLE CAME TO A SPUTTERING STOP. I PLACED THE CAR IN NEUTRAL AND PUSHED IT TO THE DIRT SIDE LANE OF THE OFF RAMP. I OPENED THE HOOD, SMELLED SOMETHING BURNING, AND SAW SMOKE COMING FROM THE ENGINE. I COULD SEE BURNT CIRCUITS, BURNT PLASTIC, AND COOLANT LEAKING ALL OVER THE ENGINE AND EXPOSED WIRING. HAD IT NOT BEEN FOR IMMEDIATELY EXITING ONTO THE OFF-RAMP, THE VEHICLE WOULD HAVE STOPPED IN THE MIDDLE OF THE HIGHWAY WITHOUT WARNING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11114053July 27, 2018
ENGINE
CONFIRMED WITH MECHANIC FAULTY ELECTRIC AUXILIARY WATER PUMP, HOWEVER, MY VIN IS NOT LISTED IN THIS EXACT ISSUE THAT IS BEING RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114064July 27, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT THE TEMPERATURE GAUGE INDICATOR FLASHED TO TURN THE VEHICLE OFF DUE TO OVERHEATING. THE DEALER (MINI COOPER OF ALEXANDRIA, 5990 DUKE ST, ALEXANDRIA, VA 22304, (703) 751-4630) WAS CONTACTED AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALL CAMPAIGNS. THE DEALER DID NOT DIAGNOSE THE VEHICLE, BUT ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. *TT CONSUMER STATED OTHER MINI COOPER COUNTRYMAN VEHICLES, SAME YEAR, MAKE, AND MODEL HAD RECALLS FOR THIS EXACT ISSUE,HOWEVER, THIS VIN WAS NOT INCLUDED IN THE RECALL. RECALL 18V248000- ELECTRIC AUXILLARY WATER PUMP FAILS AND OVER HEATS-MINI COOPER COUNTRYMAN S 2012 AFFECTED. MY VIN NOT INCLUDED IN THE RECALL,DESPITE EXPERIENCING THIS EXACT ISSUE. WATER PUMP AND RELEVANT PARTS. UPDATED 10/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105132July 2, 2018
STRUCTURE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 MINI COOPER S. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE CARPET WAS WET. ALSO, WHILE DRIVING, THE SOUND OF WATER SWISHING AROUND COULD BE HEARD COMING FROM THE BOTTOM AND THE TOP OF THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE ALARM WOULD INDEPENDENTLY ACTIVATE. THE VEHICLE WAS TAKEN TO MINI OF MANHATTAN (793 11TH AVE, NEW YORK, NY 10019, (212) 586-6464), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104541June 28, 2018
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNED A 2012 MINI COOPER COUNTRYMAN. WHILE THE VEHICLE WAS STATIONARY, IT CAUGHT FIRE WITHOUT WARNING. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE NEAR THE ENGINE. THE VEHICLE BECAME ENGULFED IN FLAMES IMMEDIATELY. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED AND TOWED. MINI OF MT. LAUREL (1311 NJ-73, MT. LAUREL, NEW JERSEY) WAS MADE AWARE OF THE FIRE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V248000 (ENGINE AND ENGINE COOLING) A YEAR AND A HALF AFTER THE FAILURE OCCURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11092683May 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 MINI COOPER COUNTRYMAN. WHEN THE VEHICLE WAS STARTED, SMOKE APPEARED UNDER THE HOOD. THE CONTACT UNLATCHED THE HOOD AND FLAMES APPEARED FROM THE ENGINE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO MINI OF BALTIMORE COUNTY (720 KENILWORTH DR., TOWSON, MD 21204, (443) 798-3461) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE. *TT NO VIN NUMBER UPDATED 8/30/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11089223April 21, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
REAR BRAKE LIGHT BURNT AND MELTED. IT WAS REPAIRED AND NOW IT MELTED AND BURNT AGAIN BUT HAS CAUSED FURTHER DAMAGE REQUIRING THE WHOLE TAILLIGHT NEEDING REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083212April 4, 2018
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
I KEEP HAVING PROBLEMS ELECTRIC PROBLEMS ENGINE LIGHTS COME ON COIL BROKE BROKE DOWN WON'T START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076783March 7, 2018
VISIBILITY/WIPER
WHILE TRAVELING ON I90 AT APPROXIMATELY 72MPH, I HEARD A VERY LOUD POP AND PART OF MY PANORAMIC SUNROOF HAD EXPLODED. ONCE AT A SAFE STOPPING PLACE, I TOOK A LOOK AT THE SUNROOF AND I DIDN'T NOTICE ANY OUTSIDE FORCE THAT CAUSED THIS. I WAS NOT TRAVELING NEAR ANY OVERPASSES WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076410March 5, 2018
ENGINE
I'M JUST NOTICING A COOLANT LEAK PUDDLING UP UNDER FROM WHAT I WAS TOLD WAS THE THERMOSTAT OR IT'S HOUSING OR BOTH.. MY ENGINE SOUNDS LIKE IT'S RUNNING WITH NO OIL. I GO TO CHECK THE DIPSTICK AND THE OIL AT THE VERY END OF IT SEEMS ALMOST IMPOSSIBLE TO ACCURATELY READ, BECAUSE IT'S NOT UNIFORM IN IT'S COATING AT THE TIP OF IT. LIKE IF IT WAS SPLASHED ON. NOT SURE IF THE AUXILIARY COOLING SYSTEM IS EVEN WORKING ANYMORE, WHICH USED TO RUN FOR A MINUTE OR TWO AFTER ENGINE SHUT DOWN. I'M ADDING THE OEM SPECIFIED COOLANT ALONG WITH WATER, 50/50, EVERY DAY NOW, BECAUSE THE RESERVOIR SHOWS IT'S LOSS OF COOLANT. VIN CHECK SHOWS NO RECALLS, BUT I'M HAVING THE SAME ISSUES AS THE RECALLS. I JUST WANT MY VEHICLE RUNNING LIKE IT WAS WHEN I FIRST GOT. I BEGAN FINANCE ON THE VEHICLE LESS THAN A YEAR AGO, AND I STILL OWE 16K ON IT. I SHOULDN'T BE WORRIED ABOUT THE CAR DYING OUT ON ME ALREADY. BAD ENOUGH I WORK 35 MINUTES AWAY AND PUBLIC TRANSPORTATION INCLUDING HELP FROM ANYONE IS ALSO PRETTY MUCH IMPOSSIBLE. IT'S STRESSING ME OUT BIG TIME. I CAN'T AFFORD TO GET FIRED. WHERE I WORK, THEY DON'T CARE ABOUT MY ISSUES. I ALSO REQUIRE AN IID EQUIPPED VEHICLE, SO RENTALS ARE OUT OF THE QUESTION, OTHERWISE, I PROBABLY WOULDN'T BE HERE WRITING THIS MESSAGE! THANK YOU. I REALLY FEEL UNSAFE BEING ON THE HIGHWAY AS WHO KNOWS IF MY CAR'S ENGINE EVEN HAS OIL. OR IF THE COOLANT HOSES WILL JUST BLOW OFF. EITHER WAY, I FEEL LIKE I'M RIDING WITH DEFECTIVE EQUIPMENT. I TRIED TO BABY THIS CAR DRIVING, BECAUSE I CAN'T AFFORD A 16K BROKEN CAR. I FEEL TRAPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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