Mercury Sable Complaints (2002)

440 consumer complaints on file.

#11487805October 4, 2022
POWER TRAIN
10/2/2022 was on I 94 east bound lost momentum rpms jump to 6k then lost all gears in transmission car has 88639 miles on it hardly driven changed trans fluid hoping to get trans working again and still won't move in any gear had to wait 4 hours on freeway for a tow just to get it off the freeway had to fight with AAA for the 4 hours to get it towed now in my driveway and still won't move at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487204September 30, 2022
POWER TRAIN, ENGINE
The contact owns a 2002 Mercury Sable. The contact stated that while operating the vehicle, the check engine warning light and transmission symbol remained illuminated. Additionally, while driving at various speeds, the vehicle would not properly accelerate. The contact stated that the vehicle shuddered and stalled occasionally. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438044October 25, 2021
UNKNOWN OR OTHER
The contact owns a 2002 Mercury Sable. The contact stated while attempting to shift the vehicle out of park, the gear shifter failed to move out park. The contact stated no warning light was illuminated. The vehicle was taken into a local mechanic where it was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 04V106000 (Exterior Lighting) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361053September 25, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE FRONT DRIVER'S SIDE TIRE EXPLODED. THE SUSPENSION COIL SPRING ON THE DRIVER'S SIDE FRACTURED AND SLASHED THE TIRE CAUSING THE TIRE TO EXPLODE. THE CONTACT STATED THAT THE SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102972June 21, 2018
UNKNOWN OR OTHER
CAR FIRE DUE TO RECALLED FUSES HAD THIS CAR FOR 5 YEARS AND HAD NO ISSUES
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11100705June 9, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AUTOMATIC HEADLIGHTS RELAY SODDARD INTO BACKSIDE OF FUSE PANEL (GEM) WAS BAD LOCATION FOR A PERSON WITH NO EXPERIENCE TO FIX OR LOCATE MOST PEOPLE NEVER GOT IT FIXED BECAUSE OF NO EXPERIENCE AND AMOUNT OF MONEY TO HAVE AN ELECTRICAL MECHANIC TO FIX. I UNDERSTAND THERE WAS A FEW PEOPLE DID GET IT FIXED THROUGH A RECALL BUT I DIDN'T AND I NEVER GOT A RECALL FOR THIS IN THE MAIL. I WOULD LIKE FORD MOTOR COMPANY FIX THIS BECAUSE I WAS NEVER NOTIFIED OF THIS PROBLEM. MY CAR HAS HAD THIS PROBLEM FOR ABOUT 12 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990855May 22, 2017
VEHICLE SPEED CONTROL
DRIVING(IN MOTION) ON BUSY ROAD(CITY STREET) NEAR HOME, ACCELERATED TO 45MPH, TRIED TO SLOW DOWN FOR LIGHT, REMOVED FOOT OFF GAS AND CAR DID NOT SLOW. HAD TO SLAM ON BRAKES IN ORDER TO AVOID CAR STOPPED AT LIGHT. TOOK ALL MY STRENGTH ON BRAKE TO KEEP CAR STOPPED. PUT IN NEUTRAL, NO CHANGE. PUT IN PARK NO CHANGE,STILL 4000 RPMS. WANTED TO GET VEHICLE HOME SO I PUT ON FLASHERS DROVE HOME WHILE APPLYING BRAKES.I WAS SCARED TO DEATH. SHOULD HAVE PULLED OVER AND TURNED CAR OFF BUT WANTED TO GET IT HOME SO I COULD AVOID A TOW. I AM PRETTY HANDY AND AM DOING RESEARCH IN ORDER TO FIX MYSELF.POPPED THE HOOD AT HOME AND IMMEDIATELY SAW THAT THE CABLE GOING TO THE THROTTLE BODY WAS BROKEN AND HUNG UP ON A CLIP ON THE LINKAGE COVER. IMAGE IS OF ANOTHER VEHICLE WITH THE SAME EXACT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981455April 30, 2017
VEHICLE SPEED CONTROL, STEERING
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949982February 7, 2017
SUSPENSION
ON 2/6/2017 MY 2002 MERCURY SABLE WAGON WITH 63512 MILES ON IT THE FRONT SPRING BROKE TORE THE INSIDE OF TIRE APART NOT SURE WHAT ELSE WAS DAMAGED AT THIS POINT . MY CAR BEING IN VERY GOOD CONDITION NOT YOUR TYPICAL N.Y RUST NOT A ISSUE THIS IS A VERY DANGEROUS DESIGN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947588January 25, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. UPON STARTING THE VEHICLE, IT WOULD NOT MOVE. THE FAILURE OCCURRED WITHOUT WARNING. UPON INSPECTION, THE FRONT COIL SPRINGS FRACTURED AND DETACHED, DAMAGING THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 04V332000 (SUSPENSION), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938399December 29, 2016
ENGINE
MILES 70,290 (ACC) I WAS DRIVING OB THE HIGHWAY , TO AVOID A CRASH I HAD TO STOP QUICKLY. ALL INDICATOR LAMPS CAME ON BUT THE CAR DID NOT SHUT OFF. SMALL CLOUDS OF SMOKE FROM EXHAUST (WHITE-GREY). IT WAS PARKED FOR 2 DAYS , START UP WAS FINE DRIVING WAS FINE ALSO. ONCE AGAIN A( LEAD FOOT) DRIVER CUT ME AND ANOTHER CAR OFF. SAME THING AVOIDING A CRASH SLAMMING ON MY BREAK. AGAIN ALL INDICATOR LIGHTS ON BUT THE CUT SHUTS OFF COMPLETELY. TURN IT BACK ON ITS WAS HESITATION SMOKE AND SHAKING. AND MORE. A TSB WAS ISSUED FOR A PART/PIECE THAT WILL CAUSE PREMATURE ENGINE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926634November 17, 2016
POWER TRAIN
I HAVE JUST FOUND OUT FROM MY MECHANIC THAT THE TRANSMISSION, AX4N, THAT IS IN MY MERCURY, HAVE SUDDEN AND IMMEDIATE FAILURES DUE TO A DEFECT IN THE TORQUE CONVERTER. WHEN I CALLED SEVERAL LOCAL TRANSMISSION SHOPS, THEY ARE ALL AWARE OF THIS PROBLEM. COST TO FIX, APPROXIMATELY $1800 FOR A NEW TORQUE CONVERTER. WHILE YOU ARE DRIVING THE CAR IT WILL ACT LIKE YOU SHIFTED INTO NEUTRAL. THE ENGINE IS RUNNING, BUT THE CAR WILL NOT MOVE FORWARD OR BACKWARD. YOU IMMEDIATELY HAVE TO FIND A PLACE TO PULL OVER TO. THIS CAN BE QUITE HAZARDOUS IF YOU ARE ON THE EXPRESSWAY. THERE IS NO PREVENTIVE MAINTENANCE YOU CAN DO TO PREVENT THIS PROBLEM. THIS IS A MANUFACTURING DEFECT. THE HYDRAULIC PUMP SHAFT HAS APPROXIMATELY TWO INCHES OF MAIL SPLINE. THE FEMALE COUNTERPART WHICH IS IN THE TORQUE CONVERTER IS APPROXIMATELY ONE EIGHTH OF AN INCH IN THICKNESS. THE HYDRAULIC PUMP SHAFT WILL STRIP THE TEETH ON THE TORQUE CONVERTER. THIS CAUSES THE CAR TO BECOME INOPERABLE. WHAT IS FRUSTRATING IS THAT YOU WILL HAVE NO WARNING WHEN THIS WILL HAPPEN. AND YOU DO NOT HAVE ANY WARNING OF AN IMPENDING PROBLEM. YOU ARE NOW LOOKING AT A $1800, FOR A REPLACEMENT TORQUE CONVERTER. THE REBUILD COMPANY THAT SELLS REBUILT TORQUE CONVERTERS REPLACES THE 1/8 INCH FEMALE SPLINE,THAT HAS STRIPPED, IN THE TORQUE CONVERTER WITH A NEW 1/4 INCH THICK FEMALE SPLINE IN THE TORQUE CONVERTER. IT CERTAINLY SEEMS THAT FORD WAS NEGLIGENT WHEN ASSEMBLING THIS TRANSMISSION. THIS IS A SAFETY ISSUE. MY CAR CAN LOOSE POWER AT ANY TIME. WHEN MAKING A LEFT TURN INTO ONCOMING TRAFFIC OR ON THE ROAD WHILE TRAVELING ON THE EXPRESSWAY. I NOW HAVE TO DRIVE THIS CAR AND BE PARANOID WHILE ON THE ROAD. THERE IS NOTHING I CAN DO TO PREVENT THIS PROBLEM. I WOULD HAVE TO REPLACE THE TORQUE CONVERTER FOR PEACE OF MIND WHILE DRIVING THIS CAR. IT ONLY HAS 69,000 MILES ON IT. FORD SAID MY CAR IS OUT OF WARRANTY. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891752July 29, 2016
POWER TRAIN
THE TRANSMISSION FROZE UP BREAKING THE AXLE RIGHT OFF AS I PULLED OUT OF A DRIVE WAY ONTO THE STREET WITH ON COMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885270July 16, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
WAS PULLING INTO PARKING LOT BRAKES WENT OUT TOTALLY NO WARNING STOPPED BY EMERGENCY BRAKE HAVE NO BRAKES AT ALL TURNING AFTER 45 MPH THEN TO A STOPLIGH INTOTHE CITY'S RESTURANT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884287July 12, 2016
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT 50 MPH, THE VEHICLE RAPIDLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNAWARE OF HOW THE VEHICLE STOPPED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE CRUISE CONTROL CABLE WAS FRACTURED. THE CONTACT PERFORMED A TEMPORARY REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881593June 29, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE ATTEMPTING TO PARK THE VEHICLE, IT EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE JUMPED A CURB AND STRUCK A METAL TABLE OUTSIDE. THE VEHICLE WOULD NOT STOP EVEN WITH THE BRAKE PEDAL DEPRESSED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE BRAKES DID NOT FEEL AS THOUGH THEY WERE FULLY OPERATIONAL. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED MINOR INJURIES TO THE KNEE, BACK, AND NECK, WHICH REQUIRED MEDICAL ATTENTION AND PHYSICAL THERAPY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10875324June 20, 2016
VEHICLE SPEED CONTROL
CAR DOES NOT SLOW DOWN WHEN THE ACCELERATOR IS RELEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873155June 8, 2016
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE REVVED TO 4,000 RPMS WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. IT WAS DISCOVERED THAT THE ACCELERATOR CABLE ATTACHED TO A CLIP WAS STUCK IN THE UPRIGHT POSITION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861717April 27, 2016
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
IT HAS A VERY HIGH SMELL OF GAS WHEN DRIVING CAR AND WHEN YOU STOP ALL YOU SMELL IS GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860087April 18, 2016
VEHICLE SPEED CONTROL
WHILE TRAVELING DOWN THE HIGHWAY, THE CAR ACCELERATED WITHOUT EXPLANATION OR WARNING. BRAKES WERE NOT ABLE TO SLOW THE VEHICLE TO A CONTROLLABLE LEVEL. BRAKES OVERHEATED FROM CONSTANT APPLICATION. THE CAR PLOWED OVER A PARKING BARRIER AND THROUGH THE GRASS BEFORE RUNNING A STOP SIGN AND STOP LIGHT. ONLY WAY TO STOP THE CAR WAS TO THROW IT INTO PARK WHICH CAUSED THE ENGINE TO REV AND SMOKE. GIVEN THE LEVEL OF TRAFFIC AND TIME OF DAY, THE PROBABILITY OF AN ACCIDENT (POSSIBLY FATAL) WAS EXTREMELY HIGH. CAR HAD TO BE TOWED TO THE REPAIR GARAGE BUT WE DO NOT HAVE THE DOCUMENTATION ON CAUSE OF PROBLEM YET. CONTACTED MANUFACTURER REGARDING COVERING COST OF REPAIR AND THEY REFUSED INDICATING THIS SPECIFIC CAR IS NOT ON RECALL LIST, ALTHOUGH THERE ARE SEVERAL DOCUMENTED CASES OF THIS EXACT PROBLEM ON THE SAME MAKE, MODEL & YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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