Mercury Sable Complaints

5,381 consumer complaints on file.

#10125588July 25, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT: THE PROBLEM BEGAN ON 6/16/05. IN FEBRUARY THERE WAS A RECALL ON THE COIL SPRINGS, AND IT WAS REPAIRED. IT WAS THE FRONT COIL SPRINGS. AS OWNER WAS ENTERING THE VEHICLE, SHE NOTICED THAT THERE WAS A POP, THEN UPON ENTERING THE GARAGE A RUBBING FEELING COMING FROM THE RIGHT REAR TIRE, AND WAS MAKING A GROWLING SOUND. UPON INSPECTION THE TIRE HAD SHREDDED DUE TO THE COIL SPRING BUSTING. THE CAR WILL BE TAKEN TO THE DEALER TO BE REPAIRED AT OWNER'S EXPENSE. *AK DEALER REPLACED BOTH FRONT SPRINGS AND SWAY BAR LINKS AND REPLACED TWO REAR TIRES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129660July 22, 2005
SERVICE BRAKES, HYDRAULIC
TOTAL CASASTROPIC BRAKE FAIURE. WITH MY WIFE DRIVING WE ENCOUNTERED A TOLL PLAZA ON THE GARDEN STATE PARKWAY IN NEW JERSEY. MY WIFE ATTEMPED TO SLOW THE CAR AND AT THAT POINT EXCLAIMED, "I HAVE NO BRAKES"....WE WENT THOUGH THE TOLL BOOTHS AND STOPPED THE CAR ABOUT 100 FEET AWAY USING THE EMERGENCY/PARKING BRAKE. I OPENED THE HOOD, AND CHECKED THE LEVEL OF BRAKE FLUID, IT WAS FULL. I GOT BEHIND THE WHEEL AND STARTED THE CAR AND PUT IT IN DRIVE. I TOO FOUND THE BRAKE PEDAL ON 'ON THE FLOOR' WITH NO STOPPING POWER, EVEN AT LOW CRAWL/IDLE SPEED. I AGAIN STOPPED THE CAR USING THE ONLY MEANS, THE PARKING BRAKE. WE HAD THE CAR TOWED USING A NEW JERSEY AUTHORIZED TOW COMPANY TO THEIR FACILITIES. THEY CHEKED THE CAR, DROVE IT, PULLED ALL FOUR WHEELS AND FOUND NO PROBLEM. THEY TEST DROVE THE CAR AND FOUND THEY WERE UNABLE TO DUPLICATE MY PROBLEM, BRAKES WORKED NORMALLY. WE DROVE HOME ABOUT 150 MILES USING CAUTION AND THE BRAKES WORKED NORMALLY AS THEY ARE WORKING NOW. WE ARE TWO MATURE, WELL EXPERIENCED DRIVERS, AND I AM IN THE AUTO PARTS/REPAIR BUSINESS. I KNOW WITH CERTAINTY THAT I HAD NO BRAKES AT THE TOLL PLAZA, AND MY WIFE CONFIRMS THAT. BRAKE PEDAL WAS ON THE FLOOR AND WOULD NOT EVEN HOLD THE CAR STILL AT IDLE SPEED. I DO NOT KNOW WHAT WENT WRONG, BUT IT IS OBVIOUSLY A VERY DANGERIOUS DEFECT, WHICH CAN CAUSE MANY FATALITIES. THERE SHOULD BE REDUNDANTCY IN THE BRAKKE SYSTEM AND THIS SHOULD NOT HAVE HAPPENED, WHATEVER THE REASON. THE CAR IS AVAILABLE FOR INSPECTION IF NECESSARY. I HAVE NOT DECIDED ON A FURTHER COURSE OF ACTION AT THIS POINT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129494July 20, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CAR WOULD STALL WHILE IDILING. BROUGHT THE CAR IN AND THEY DETERMINED THAT THE PLASTIC MANIFOLD HAD CRACKED. THEY REPLACED THE MANIFOLD AND THE DEALER AND FORD PAID FOR THE REPAIR AFTER I AGREED TO PAY $200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128651July 13, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
OVER THE PAST SEVERAL MONTHS I HAVE BEEN NOTICING THAT MY ENGINE "REVS" AS I TRY TO STOP.THE PROBLEM IS INTERMITENT BUT SEEMS TO BE OCCURRING MORE OFTEN. I HAD THE DEALER CHECK IT OUT-THE 1ST TIME I BELIEVE THEY JUST DID A TEST DRIVE AND SAID THEY COULD FIND NOTHING WRONG. ABOUT 1 1/2 MONTHS LATER IT HAPPENED AGAIN AND I BUMPED INTO A SECURITY GATE AT WORK. AS I APPROACHED THE CLOSED GATE I HAD MY FOOT ON THE BRAKE AS I "EASED" UP TO THE CARD READER TO OPEN THE GATE, ALL OF A SUDDEN THE ENGINE STARTED TO REV AND CAR INCHED FORWARD AS I TRIED TO APPLY MORE BRAKE EFFORT. AFTER A FEW SECONDS THE IDLE RETURNED TO NORMAL. I TOOK THE CAR BACK TO THE DEALER 2 DAYS LATER AND PAID FOR A COMPUTER DIAGNOSTIC-AGAIN NOTHING WAS FOUND AND I WAS TOLD IT COULD BE ALMOST ANYTHING, AND THEY HAD NO SUGGESTIONS ON WHAT TO DO. THEY TOLD ME THEY COULD REPLACE "RANDOM" PARTS BUT IT WOULD COST ALOT OF MONEY TO DO SO. I AM NOT POSITIVE BUT THIS HAPPENED TO ME AT LEAST 4 TIMES. THE CAR REVS FOR A FEW SECONDS AS I BRAKE TO STOP AND THEN RETURNS TO NORMAL IDLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10128653July 13, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT: THE CONSUMER STATES HIS 2001 MERCURY SABLE REAR COIL SPRING BROKE ON THE DRIVER'S SIDE. WHEN THE SPRING BROKE IT PUNCTURED A HOLD IN THE TIRE AND CAUSED IT TO GO FLAT. THE VEHICLE HAD A RECALL FOR THE FRONT SPRINGS AND IT WILL BE FIXED TOMORROW. THE NHTSA CAMPAIGN #04V332000, HE RECEIVED THIS NOTICE A COUPLE OF DAYS AGO AND HE CALLED FORD AND WAS TOLD THE REAR COIL SPRINGS WAS NOT COVERED. THIS HAPPENED ON JUNE 3, 2005. THE SPRINGS HAD TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130206July 12, 2005
ENGINE AND ENGINE COOLING:ENGINE
2001 MERCURY SABLE OIL PAN GASKET FAILED.***NO ANSWER REQUIRED***. *MR THE CONSUMER FEELS THAT THE DEALER SHOULD HAVE NOTIFIED HER OF THE SERVICE BULLETIN DURING HER ROUTINE MAINTENANCE WHICH STATED THAT THE OIL PAN GASKET HAD BEEN REDESIGNED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128473July 12, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS
DT: CAR WAS PARKED AND UPON STARTING ENGINE THERE WAS LOUD NOISE LIKE A BANG. DISCOVERED TIRE WAS FLAT. CONSUMER'S SON IN LAW CHANGED THE TIRE AND DISCOVERED THE FRONT COIL SPRING HAD FAILED AND CAUSED TIRE TO "EXPLODE". THIS OCCURRED ON THE FRONT DRIVER'S SIDE. TOOK TO A SERVICE DEALER, MIDAS WHO CHECKED TIRES AND NOTED BOTH THE REAR COIL SPRINGS WERE DEFECTIVE ON BOTH SIDES ALSO CAUSING WEAR TO THE TIRES. MIDAS REPLACED ALL COIL SPRINGS ON VEHICLE AS WELL AS NEW TIRES. CONSUMER IS CONCERNED THAT SHE WAS NOT NOTIFIED OF THE RECALL THAT HER DAUGHTER INFORMED HER ABOUT ON THE FRONT COIL SPRINGS. (NO NHTSA RECALL CAMP. ID NUMBER TO REFERENCE THIS RECALL AT THIS TIME.} THE VEHICLE HAS BEEN REPAIRED BUT CONSUMER WAS NOT NOTIFIED ABOUT RECALL UNTIL AFTERWARDS. THE VEHICLE WAS REPAIRED BY MIDAS AND CONSUMER PAID $1,100. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128535July 12, 2005
STRUCTURE
RE: NHTSA CAMPAIGN ID NUMBER : 98V323000* HELLO, FOMOCO LOCAL DEALER & CORPORATE CUSTOMER RELATIONS INSIST THERE IS NO SUCH RECALL AS NOTED ABOVE. AFTER SEVERAL PHONE CALLS AND VISITS IN THE LAST MONTH, I CALL CORPORATE. THERE TOO THEY INSISTED THERE WAS NO SUCH THING. I CALLED A SECOND TIME AND WAS FORWARDED UP THE LADDER, SAME RESULTS. THE NEXT WEEK I RECEIVED A QUESTIONARE WANTING TO KNOW OF MY SATISFACTION WITH MY RECENT INQUIRIES! IF YOU COULD BE OF ANY ASSISTANCE I WOULD BE DEEPLY INDEBTED. THANK YOU SINCERELY, [XXX] * WHAT INITIATED THIS WHOLE THING IS THAT MY CARE STARTED CLANKING AND A FEW OTHER THINGS. TOOK IT TO THE LES SCWAB DEALER. HE SAID MY FRAME MOUNTS WENT. MY LOCAL MECHANIC CONFIRMED IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128267July 11, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT COIL SPRING BROKE PUNCTURING A TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125104July 8, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT: WHILE DRIVING THE VEHICLE WAS NOT RESPONDING CORRECTLY. THE DRIVER NOTICED SOMETHING WAS WRONG. THE DRIVER HEARD A HISSING, SOUND, AND NOTICED THAT THERE WAS A LEAK IN THE RIGHT REAR TIRE, ALTHOUGH TIRE WAS NOT FLAT, THE MECHANIC DETERMINED THAT THE COIL SPRING BROKE AND SLASHED THE TIRE. THE MECHANIC SUGGESTED THAT A NEW COIL SPRING AND TIRE WOULD BE NEEDED AND TO COME BACK NEXT MONDAY. THE REPAIR WAS DONE BY A PERSONAL MECHANIC. THE CONSUMER CALLED FORD, BUT THEY STATED THAT THERE WAS ONLY A RECALL ON THE FRONT COIL SPRING AND WON'T DO ANYTHING TO HELP ABOUT THE REAR COIL SPRING PROBLEM. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125522July 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: MERCURY SABLE 2000. THE CONTACT STATES THAT SHE HAS NOT BEEN ABLE TO GET THE VEHICLE OUT OF PARK. THIS HAS HAPPENED THREE TIMES. THE SERVICE TECHNICIAN AT THE REPAIR SHOP TOLD HER THAT IT WAS BECAUSE SHE WAS PULLING A TRAILER WITH HER VEHICLE. BUT SHE STATED THAT THE FIRST TIME IT HAPPENED SHE WAS NOT PULLING THE TRAILER, IT DID NOT EVEN HAVE THE TRAILER HITCH ON IT. THE FIRST TIME IT WAS AROUND JUNE, 2003. THE SECOND TIME IT WAS JUNE 1ST,2005. THE THIRD TIME WAS JUNE 15, 2005. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125660July 8, 2005
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:CRUISE CONTROL
DT: THE CONSUMER SAID THAT HE GOT OUT OF THE CAR TO GO GET A HAIR CUT, AND WHEN HE CAME OUT THE CAR WAS RUNNING ALTHOUGH HE HAD THE KEYS IN HIS HANDS. WHEN THE CONSUMER POPPED THE HOOD, THE ENGINE WAS RUNNING, AND WHEN HE CLOSED THE HOOD IT STOPPED ALL OF A SUDDEN. THE CONSUMER HAD NO IDEA THAT THIS WAS GOING TO HAPPEN. THE CONSUMER SAW ON CNN NEWS ABOUT FORD. THE CONSUMER HAD BECOME CONCERNED AND WANTED SOMEONE TO HELP HIM. THE DEALER SAID THAT THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR. THE MANUFACTURER SAID THAT THE CAR WAS NOT ON RECALL. THE CALLER WAS VERY CONCERNED BECAUSE HE NEEDED THE CAR AND WANTED SOMEONE TO HELP HIM. *AK THE PROBLEM MAY BE DUE TO THE CRUISE CONTROL SWITCH. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127594July 6, 2005
VEHICLE SPEED CONTROL:CABLES
DT: CONSUMER WAS DRIVING THROUGH HOTEL PARKING LOT AT LOW SPEED WHEN THE VEHICLE QUICKLY ACCELERATED STRIKING 2 CARS AND SCALING A 3 1/2 FEET WALL, DROPPING OVER AND FINALLY COMING TO A REST. THE ATTENDING OFFICER DISCOVERED THAT THERE WAS A BROKEN THROTTLE CABLE AND SUSPECTED THIS WAS THE CAUSE OF LOSS OF CONTROL OF THE VEHICLE. IT WAS TOTALED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10127651July 6, 2005
SUSPENSION
THE REAR COIL SPRING ON MY 2002 MERCURY SABLE IS BROKEN AND NEEDS TO BE REPLACED. MY SON ALSO HAS A 2002 MERCURY SABLE AND HE HAD A SIMILAR PROBLEM WITH A BROKEN REAR COIL SPIRNG. PLEASE CHECK THE REPLACEMENTS ON THE FORD TARAUS AND MERCURY SABLES AND I AM SURE YOU WILL FIND THERE IS A DEFECT PROBLEM. THIS IS A SAFTEY DEFECT AND NEDS TO BE ADDRESSED. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127272July 1, 2005
VISIBILITY:WINDSHIELD
DT: CONSUMER STATED THE WINDSHIELD LEAKED, WHICH, IN TURN, BLEW OUT AIR CONDITIONER BLOWER MOTOR. THE LEAK STARTED AT APPROXIMATELY 45,000 MILES. FORD SENT THE DEPARTMENT OF TRANSPORTATION A LETTER STATING THAT THIS WOULD HAPPEN , AND THE DEALERS SHOULD CONTACT THE CONSUMER, SHE FOUND THAT INFORMATION ONLINE. VEHICLE WAS PURCHASED USED, AND THE DEALER NEVER DISCLOSED THIS INFORMATION. WHEN THE LEAK STARTED SHE DID CONTACT THE DEALERSHIP AND MANUFACTURER, AND THEY TOLD HER THERE WAS NOTHING THEY COULD DO. THE WINDSHIELD LEAKED WHENEVER IT RAINED. THE PROBLEM WAS THE MOUNTING BRACKETS ACCORDING TO THE LETTER ONLINE. CONSUMER STILL HAD THE BLOWER MOTOR TO SHOW THE WATER DAMAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126823June 28, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT: CONTACT OWNES A 2001 MERCURY SABLE. BOTH BACK COIL SPRINGS ON THE BUSTED. ONE WENT THROUGH A TIRE. DEALER SAID BOTH BACK SPRINGS HAD TO BE REPLACED. FORD WILL NOT STAND BEHIND THE FACT THAT THESE WERE WEAK SPRINGS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122020June 28, 2005
VEHICLE SPEED CONTROL
DT: CAR ACCELERATED WITHOUT WARNING THREE DIFFERENT TIMES WHILE DRIVING, ONCE TO CONSUMER, AND TWICE TO HER SISTER. WHEN SHE HIT THE BRAKES THEY DID NOT HOLD. HER SISTER HAD TO THROW THE CAR INTO REVERSE TO GET THE CAR TO STOP. THEY ALMOST HAD A CRASH ALL THREE TIMES, SHE NEVER KNEW WHEN IT WAS GOING TO HAPPEN UNTIL IT HAPPENED. DEALER SAID THEY COULD NOT HELP UNLESS IT HAPPENED WHILE THEY WERE DRIVING THE CAR. MANUFACTURER SAID THE SAME THING.*AK *SB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119643June 28, 2005
STEERING
THE CONSUMER WAS HAVING TROUBLE WITH THE STEERING WHEEL. IT DIDN'T TURN. THE CONSUMER TOOK THE CAR TO THE DEALER AND THEY DROVE IT. THE DEALER REPLACED 2 PARTS IN THE STEERING, BUT THE PROBLEM REMAINED. THE STEERING WHEEL MADE A BINDING NOISE AND GETS REALLY TIGHT. WHEN THE STEERING WHEEL LOCKED UP THE WINDOWS WILL NOT ROLL DOWN. *JB *TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115013June 28, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
RECALL CAMPAIGN 04V332000 CONCERNING FRONT COIL SPRING FAILURE. CONSUMER MADE SEVERAL ATTEMPTS TO GET THE DEALER TO HONOR THIS MANUFACTURER RECALL SINCE MID DECEMBER 2004, EVERY TIME CONSUMER CALLED THE DEALER, HE INFORMED THE CONSUMER THAT NO PARTS WERE AVAILABLE. *AK EVOQ RETURNED, INSUFFICENT ADDRESS. * TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126694June 27, 2005
SUSPENSION:REAR:SPRINGS
MY DAUGHTER WAS DRIVING THE CAR ( MERCURY SABLE LS ) ON SATURDAY NIGHT WHEN SHE EXPERIENCED A HIGH SPEED ( 55 MPH ) RIGHT REAR TIRE BLOW OUT. THE INSIDE WHEEL WELL OF THE TIRE WAS PEELED OFF. THESE ARE BRAND NEW MICHLEN P225-60R16 TIRES WITH APPROX. 10,000 MILES OF USAGE. SOMEONE HELPED HER CHANGE THE TIRE. AFTER I PURCHASED A NEW TIRE AND WENT TO CHANGE THE SPARE TIRE I SAW THAT THE RIGHT REAR SPRING HAD COME OFF THE SHOULDER OF THE STRUT. THIS VEHICLE IS ON RECALL FOR THE FRONT SPRINGS WHICH COULD CAUSE A FRONT TIRE BLOW OUT BUT FORD MOTOR COMPANY SAID THAT THEY WERE NOT AWARE OF ANY PROBLEMS WITH THE REAR SPRINGS. THE CAR GOES IN THE SHOP ON THURSDAY 6-30-2005 FOR THE FRONT SPRING RECALL AND I'M GOING TO LET THEM LOOK AT THE FAILURE ON THE RIGHT REAR SPRING. IF I DON'T GET SATISFACTION FROM THEM I WILL REPALCE THE SPRING AND STRUT AT A COST FOR MATERIALS OF APPROX. $300.00..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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