Mercury Sable Complaints

5,381 consumer complaints on file.

#10251005December 7, 2008
SUSPENSION:FRONT
2001 MERCURY SABLE WITH 50,000 MILES. PURCHASED IN CALIFORNIA, MOVED TO OHIO IN 2005. ON DEC. 6, 2008, WHILE BACKING OUT OF GARAGE THE FRONT COIL SPRING BROKE AND IMPALED THE TIRE. VIN# , FORD SITE SHOWS NO RECALL IN EFFECT. I'M GUESSING IT'S BECAUSE WE BOUGHT OUTSIDE OF THE "SALT BELT". DID THEY FORGET THAT PEOPLE MOVE? I WAS NEVER NOTIFIED OF THIS PROBLEM AND WAS UNAWARE OF THE LIMITED RECALL UNTIL THIS HAPPENED. COULD HAVE BEEN A LOT WORSE HAD THIS HAPPENED WHILE ON THE ROAD. WILL HAVE IT TOWED TO A DEALERSHIP TOMORROW TO SEE HOW WELL THEY'LL STAND BEHIND THEIR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250709December 4, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 55 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. SUDDENLY, THE TIRE FLATTENED. THE DRIVER ATTEMPTED TO PULL OVER TO THE SIDE OF THE ROAD AND SWERVED INTO A DITCH. THERE WERE NO DAMAGES OR INJURIES. THE VEHICLE WAS REMOVED FROM THE DITCH AND THE DRIVER'S SIDE FRONT TIRE WAS REPLACED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE FAILURE WAS RELATED TO THE FRONT DRIVER'S SIDE SUSPENSION COIL SPRING. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED AT THE AUTHORIZED DEALER. THE FAILURE AND CURRENT MILEAGES WERE 95,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10250661December 3, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2001 MERCURY SABLE. THE CONTACT STATED THAT THE REAR COIL SPRINGS FAILED AND PUNCTURED THE TIRES. HE WILL TAKE THE VEHICLE TO BE REPAIRED ON DECEMBER 4, 2008. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE THE TIRES COULD HAVE BLOWN OUT AND CAUSED A CRASH. THE CURRENT AND FAILURE MILEAGES WERE 86,000. UPDATED 01/14/09. *LJ UPDATED 01/21/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250233December 1, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING 25 MPH IN SLEETING CONDITIONS, COMING TO A STOP LIGHT THE CONTACT NOTICED THAT THE HEATER WAS GETTING COLDER. THE HEATER WAS SET AT 78 DEGREES AT THE TIME OF THE FAILURE AND, AS A RESULT, THE FRONT AND REAR GLASS FOGGED. THE CONTACT WAS UNABLE TO SEE THROUGH THE GLASS AND THE DEFROSTER WOULD NOT CLEAR THE GLASS. THE CONTACT HAD TO DRIVE AND CLEAN THE WINDSHIELD WITH A CLOTH IN ORDER TO VIEW THE ROAD. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP FOR INSPECTION AND THEY STATED THAT THE COIL WAS FILLED WITH WATER, WHICH CAUSED THE HEATER TO FAIL. THEY FURTHER STATED THAT IT WAS DUE TO A MANUFACTURER DEFECT. THE VEHICLE IS CURRENTLY BEING REPAIRED BY A LOCAL REPAIR SHOP AT THE COST OF $500. THE DEALER HAS NOT BEEN NOTIFIED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 17,800 AND CURRENT MILEAGE WAS 18,175. UPDATED 12/17/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250191November 30, 2008
SUSPENSION:REAR
HAD NORMAL TIRE MAINTENANCE (ROTATION), WAS ADVISED BOTH REAR COIL SPRINGS ON MY 2002 MERCURY SABLE WERE BROKEN AND WOULD NEED REPLACEMENT. MECHANIC INDICATED THIS WAS A COMMON PROBLEM WITH THE 2002 SABLE AND TAURUS MODELS. WITH SPRING REPLACEMENT, ALSO HAD TO REPLACE THE SHOCKS/STRUTS AND CONTROL BARS TO THE ANTI SWAY. TOTAL PRICE OF REPAIRS WAS $624.00 SEARCHING ON THE INTERNET, FOUND THIS PROBLEM IS COMMON AMONG OTHER 2002 SABLE/TAURUS OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248979November 17, 2008
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I HAVEN'T HAD MY 2002 MERCURY SABLE FOR MORE THAN A YEAR A THE HEATER JUST SUDDENLY WENT OUT! I HAVE NO IDEA WHY BUT I HEARD THAT THERE WAS A RECALL ON THESE THING IS THAT TRUE I M STILL PAYING ON THIS CAR ALSO! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248071November 9, 2008
SUSPENSION:FRONT
I OWN A 2002 MERCURY SABLE. THE RIGHT FRONT COIL SPRING BROKE AS I WAS LEAVING MY DRIVEWAY ON 2/28/07. THIS RESULTED IN HAVING TO REPLACE BOTH FRONT COIL SPRINGS PER TECHNICIAN'S RECOMMENDATION. ALSO THEN HAD TO PAY FOR A WHEEL ALIGNMENT AFTER SPRING REPAIR. TOTAL BILL $418.00. WHILE INVESTIGATING COMPLAINTS OF THIS PROBLEM I DISCOVERED MULTIPLE COMPLAINTS FROM OTHER OWNERS OF SAME YEAR, MAKE, AND MODEL. THEN FOUND OUT THERE WAS A RECALL ON THE SPRINGS, FOR 1999-2001 AND THEN 2003, BUT NOT FOR 2002 MODELS IN SPITE OF THE LARGE NUMBER OF COMPLAINTS. THIS IS A SERIOUS SAFETY ISSUE AND WITH SO MANY COMPLAINTS I WONDER WHY THE MANUFACTURER HAS NOT RECALLED. AND I AM NOT ALONE IN WONDERING THIS. I HAVE TO ALSO WONDER HOW MANY PEOPLE ARE OUT THERE THAT HAD THE SAME PROBLEM THAT HAVE NOT REGISTERED A FORMAL COMPLAINT. I AM IN CONSTANT FEAR THAT MY REAR COIL SPRINGS WILL BREAK NEXT. I DO NOT FEEL SAFE DRIVING MY CAR KNOWING THAT AT ANY TIME THESE SPRINGS COULD BREAK. SPRINGS ARE JUST NOT SUPPOSED TO BREAK LIKE THIS ON CARS SO NEW. MY VEHICLE ONLY HAD 46,077 MILES ON IT WHEN THIS OCCURRED. THIS IS QUITE A SHOCK! PLEASE LOOK INTO THIS AND SEE ABOUT GETTING A MANUFACTURER RECALL FOR SPRINGS ON THE 2002 MERCURY SABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247825November 6, 2008
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE THE VEHICLE WAS AT A LOCAL REPAIR SHOP FOR MINOR MAINTENANCE, THE MECHANIC TEST DROVE THE VEHICLE AND THE FRONT COIL SPRINGS FAILED. THE FRONT PASSENGER SIDE TIRE BLEW OUT. THERE WAS NO CRASH AND THE DRIVER WAS UNINJURED. THE VEHICLE WAS TOWED BACK TO THE REPAIR SHOP AND THE MECHANIC STATED THAT THE COIL SPRINGS WERE FRACTURED DUE TO CORROSION. THE VEHICLE HAS NOT BEEN REPAIRED. THE MECHANIC ALSO INFORMED HIM OF NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL; THEREFORE, THEY WERE NOT LIABLE FOR THE REPAIRS. THE DEALER HAS NOT BEEN NOTIFIED. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 68,827.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247354October 31, 2008
VISIBILITY:WINDSHIELD
2002 MERCURY SABLE WATER LEAKS INTO THE PASSENGER SIDE COMPARTMENT OF VEHICLE. THE HEATER BLOWER MOTOR GETS WATER AND HAS TO BE REPLACED. BOTOR WORKS ON AND OFF. REFERENCE COMPLAINT # 101840014. ALSO FORD RELATED RECALL 03V087000.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247385October 31, 2008
SERVICE BRAKES, HYDRAULIC
THE BRAKES ON THE 1999 MERCURY SABLE THAT I PURCHASED 4 YEARS AGO HAVE BEEN REPAIRED AND/OR REPLACED 4 TIMES! NOW THEY ARE GOING OUT AGAIN. I HAVE HAD THE ROTORS TURNED, AND EVERY OTHER THING THAT HAS BEEN SUGGESTED. WHEN I ASKED THE LAST MECHANIC WHY MY BRAKES KEEP GOING OUT, HE STATED THAT THIS SIZE OF FORD WAS NOT SUPPLIED WITH AN APPROPRIATE BRAKE FOR THE SIZE OF CAR. I ASKED WHAT COULD BE DONE TO REMEDY THE SITUATION, AND WAS INFORMED THAT I WOULD HAVE TO KEEP REPLACING THE BRAKES. I THINK THIS IS A HORRIBLE ANSWER. I WOULD LIKE TO KNOW WHAT FORD WILL DO FOR ME. I LIVE IN OREGON AND AM SURROUNDED BY MOUNTAINS, BUT I DON'T DARE GO OVER ANY OF THE MOUNTAIN RANGES BECAUSE GOING DOWNHILL AND APPLYING THE BRAKES MAKES THE ENTIRE CAR SHIMMY AND IT FEELS LIKE I WILL LOSE CONTROL OF THE CAR AND THAT IT WON'T STOP. I HAVE TO MAKE WEEKLY TRIPS OVER THE MOUNTAINS, SO I ALWAYS RENT A CAR. THIS IS GETTING TO BE TOO EXPENSIVE. I OWN MY CAR FREE AND CLEAR AND WOULD LIKE THE BRAKES TO STAY FIXED ONCE I GET THEM FIXED BEFORE THERE IS AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246107October 20, 2008
SUSPENSION:REAR
REAR COIL SPRINGS ON 2001 MERCURY SABLE WERE BOTH BROKEN AND POSITIONED SUCH THAT THE SPRING WAS ABOUT TO PUNCTURE THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246016October 19, 2008
SUSPENSION:REAR
1. REAR OF CAR VERY SAGGY 2. REAR SPRING ON 2000 MERCURY SABLE BROKEN PIECE FELL OUT 3. NEW SPRINGS PURCHASED, KEPT BROKEN ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244962October 9, 2008
SERVICE BRAKES, HYDRAULIC
I HAVE READ DOZENS OF EXAMPLES OF THE SAME PROBLEM POSTED ON THIS SITE. IT APPEARS THAT MERCURY NEEDS TO MAKE A RECALL. ABOUT 6 MONTHS AGO MY BRAKE PEDAL RELEASED THE PRESSURE I HAD ON IT AND WENT ALL THE WAY TO THE FLOOR. I TOOK IT INTO THE BRAKE SHOP AND HAD MY HOSES, CALIPERS, AND BREAK LINES ALL COMPLETELY REPLACED. WITHIN 6 MONTHS, THE EXACT SAME THING HAS HAPPENED AGAIN. I DO NOT HAVE $500 TO SPEND EVERY SIX MONTHS ON A CAR THAT IS SUPPOSED TO BE RELIABLE AND DEPENDABLE. THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244447October 5, 2008
SUSPENSION:REAR
WHILE BACKING CAR FROM LAWN ONTO DRIVEWAY (NOT A SIGNIFICANT INCLINE), I HEARD A LOUD NOISE. LATER WHEN I DROVE THE CAR I HEARD A CONTINUOUS NOISE FROM THE REAR (THOUGHT SOMETHING BROKE IN THE BRAKE ASSEMBLY BUT DISCOVERED SPRING RUBBING ON TIRE). THE REPAIR SHOP INSPECTED AND FOUND A BROKEN REAR SPRING. THEY REPLACED BOTH SPRINGS (UNCLEAR IF 1 OR BOTH WERE BROKEN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244445October 5, 2008
SUSPENSION, SUSPENSION:REAR
WHILE HAVING TIRES ROTATED AT SAM'S CLUB, THE TECHNICIAN NOTIFIED ME THAT BOTH REAR SPRINGS WERE BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244287October 3, 2008
SUSPENSION:REAR
NOTICED A FEW YEARS AGO A RATTLE IN THE REAR PASSENGER SIDE, THOUGHT IT MIGHT BE A SHEET METAL BRACE INSIDE A COVERED PANEL OR SOMETHING LIKE THAT. MY SON MADE AN OBSERVATION THIS YEAR OF HOW LOW THE REAR OF THE CAR WAS. TOOK IT IN FOR SERVICE AND FOUND THAT BOTH REAR COIL SPRINGS WERE DESTROYED, ONE HAVING GROUND A GROOVE ON THE INNER SIDEWALL DOWN TO THE CORD. TOTAL COST OF REPAIR - $1395.14, $243.90 OF WHICH WAS FOR REPLACING 2 GOOD TIRES DAMAGED BY THE SPRINGS. INCIDENT DATE IS JUST AN EDUCATED GUESS, AS THE FAILURE WAS NOT READILY NOTICED BY ME. REPAIR WAS DONE 7-12-08. THIS IS AN OBVIOUS DEFECT THAT HAS NOT BEEN ADDRESSED YET. FORD SHOULD BE MADE TO REIMBURSE THOSE OWNERS WHO HAVE HAD TO PAY FOR REPAIRS. I HAVE OWNED MANY FORD PRODUCTS OVER THE YEARS AND HAVE NEVER HAD AN ISSUE LIKE THIS OCCUR. A CATASTROPHIC TIRE FAILURE AT HIGHWAY SPEED COULD HAVE CAUSED INJURY OR EVEN DEATH THAT COULD HAVE BEEN AVOIDED HAD THIS ISSUE BEEN PROPERLY DEALT WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244251October 2, 2008
SUSPENSION:REAR, SUSPENSION:FRONT, STEERING:LINKAGES:TIE ROD ASSEMBLY
I TOOK MY 2002 MERCURY SABLE SEDAN IN TO THE DEALER TO HAVE THE OIL CHANGED AND THE FRONT LEFT TIRE CHECKED. WHEN I CALLED TO PICK UP THE CAR, I WAS TOLD THAT THE LEFT FRONT INNER TIE RODS WERE LOOSE AND THAT THE REAR COILS/SPRINGS WERE ALL BROKEN. THERE ARE ONLY 76,600 MILES ON THE CAR. WE ARE THE ONLY OWNERS. THE REPAIR COST WAS NEARLY $1,000.00. THIS NEEDS TO BE ADDRESSED BY FORD. VERY DANGEROUS. AND UNHEARD OF FOR A 6 YR OLD CAR WITH LOW MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243627September 27, 2008
SUSPENSION:REAR
BROKEN REAR SPRINGS (BOTH SIDES), ONLY CONSEQUENCE SO FAR IS SAGGING REAR END AND COST TO REPLACE REAR SPRINGS REPLACED, CONSIDER IT LUCKY NO OTHER DAMAGE WAS DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243280September 23, 2008
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT
FRONT RIGHT COIL SNAPPED PUNCTURING THE TIRE AND RESULTED IN FLAT TIRE AND NEW COIL HAVING TO BE PUT ON ALONG WITH 2 NEW TIRES. , 2 NEW STRUTS IT TOOK TO FIX IT. FORD NEEDS TO PAY ME THE$742.93 I HAD TO PAY. I COULD HAVE BEEN GOING 60 ON THE HIGHWAY WITH MY KIDS IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242439September 16, 2008
SUSPENSION:FRONT, SUSPENSION:REAR
EARLIER THIS YEAR MY FRONT SPRING BROKE AND PUT A HOLE IN MY TIRE - THANK GOODNESS I WAS NOT DRIVING - I WAS JUST PULLING OUT OF MY PARKING PLACE AT WORK. WHEN WE TOOK IT TO THE GARAGE TO HAVE IT FIXED THEY MENTIONED THAT MY BACK ONES WERE ALSO BROKEN AND NEEDED REPLACED. THE TECHNICIAN TOLD ME THAT THIS IS COMMON IN THESE CARS AND THAT I SHOULD TRY TO FIND OUT ABOUT THE RECALL ON THESE PARTS FROM FORD. I OWN A 2002 MERCURY SABLE. BUT APPARENTLY DUE TO MOST OF THE READING I HAVE BEEN DOING THE RECALL ONLY WENT UNTIL 2001. BUT I SEE THAT MANY MANY PEOPLE WITH 2002 & 2003 CARS ARE HAVING THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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