Mercury Sable Complaints

5,381 consumer complaints on file.

#10265159April 13, 2009
SUSPENSION:REAR
BOTH REAR COIL SPRINGS BROKE MADE CAR UNSTABLE COIL SPRINGS WERE REPLACED BY DEALER ON 4/07/09 AND BILLED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264777April 9, 2009
SUSPENSION:REAR, SUSPENSION
REAR COIL SPRINGS BROKE.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264791April 9, 2009
STEERING, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE ATTEMPTING TO DEPRESS THE BRAKE PEDAL AND PLACE THE VEHICLE INTO DRIVE, THE CONTACT'S FOOT STRUCK THE ACCELERATOR PEDAL INSTEAD. THE VEHICLE ACCELERATED FORWARD AT A FAST PACE. THE CONTACT FEELS THAT THE ACCELERATOR AND BRAKE PEDALS ARE TOO CLOSE TOGETHER AND COULD CAUSE A CRASH WHEN PRESSED INCORRECTLY. HE CALLED THE MANUFACTURER AND WAS ADVISED TO HAVE THE VEHICLE INSPECTED. WHILE DRIVING 25 MPH, THE CONTACT HAD TO SLAM ON THE BRAKES IN ORDER TO AVOID A CRASH. HE NOTICED THAT THE STEERING COLUMN FAILED INTERMITTENTLY, BUT WAS ABLE TO DRIVE THE VEHICLE SAFELY TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND INSPECTED BY A TECHNICIAN, WHO STATED THAT HE DOES NOT WORK ON STEERING FAILURES. THE CONTACT WAS INSTRUCTED TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE HAS NOT YET BEEN INSPECTED AND NO REPAIRS HAVE BEEN PERFORMED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 57,063.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264129April 4, 2009
SUSPENSION, SUSPENSION:FRONT
I DRIVE A 2002 MERCURY SABLE. I WAS TURNING LEFT INTO A GAS STATION DRIVEWAY AND I HEARD A LOUD METAL SOUND, AS LOUD AS A GUNSHOT. I GOT OUT OF THE CAR AND LOOKED UNDERNEATH AND ALL AROUND THE AREA ADJACENT TO THE CAR BUT I COULD NOT SEE ANYTHING. I WAS ABLE TO DRIVE THE CAR TO A REPAIR SHOP WITHOUT INCIDENT, BUT EVERY TIME I WENT OVER THE SLIGHTBEST BUMP, THE CAR SOUNDED LIKE IT WAS GOING TO FALL APART (LOTS OF METAL SCRAPING NOISES). THE REPAIR SHOP SAID THAT MY FRONT COIL SPRINGS HAD BROKEN AND THAT I WAS LUCKY THAT THE SPRING HAD NOT PUNCTURED MY TIRE. THE MECHANIC CALLED FORD TO CHECK ON A RECALL FOR THE SPRINGS BECAUSE HE SAID THAT THIS WAS A VERY COMMON PROBLEM FOR FORD/MERCURY CARS. FORD INFORMED HIM THAT MY CAR WAS NOT INCLUDED IN THE RECALL. I WENT AHEAD WITH THE REPAIR WHICH WAS A COMPLICATED MESS BECAUSE OF TWISTING, RUST, ETC. MY BILL WAS CLOSE TO $900.00. I WAS JUST THANKFUL THAT NO ONE IN MY FAMILY WAS INJURED AS A RESULT OF THIS FAULTY EQUIPMENT. AS STATED IN MANY OF THE COMPLAINT FORUMS RELATING TO THIS SPRING PROBLEM, I AGREE THAT FORD IS JUST WAITING UNTIL THERE ARE DEATHS INVOLVED WITH THIS PROBLEM BEFORE THEY WILL TAKE ANY ACTION. JUST ANOTHER EXAMPLE OF WHAT IS WRONG WITH THE AMERICAN AUTOMOBILE INDUSTRY. I OWNED A SAAB FOR 18 YEARS UNTIL MY HUSBAND TOTALED IT. I OWNED A TOYOTA BEFORE THAT. THIS MERCURY WAS FORCED UPON ME BECAUSE OF MY ECONOMIC CONDITION AT THE TIME. I WILL NEVER OWN ANOTHER FORD/MERCURY VEHICLE AGAIN. JUST AN ADDED NOTE: MY HUSBAND JUST FOUND OUT YESTERDAY THAT HIS REAR COIL SPRINGS ON HIS 2001 FORD TAURUS ARE BROKEN. I AM ANXIOUS TO SEE IF FORD WILL TAKE RESPONSIBILITY FOR THIS SPRING FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263660March 30, 2009
SUSPENSION:FRONT
I HAVE A 2002 MERCURY SABLE. THE FRONT SPRINGS BROKE AND RUINED A TIRE. I KNOW THIS IS A KNOWN DEFECT FOR FORD CO. WHY IS 2001 SABLE SPRINGS COVERED BUT NOT A 2002. I AM GLAD I WAS IN A PARKING LOT GOING SLOW INSTEAD OF 65 MPH ON THE THRUWAY, I MIGHT HAVE BEEN KILLED AND MY FAMILY TOO. FORD CO TOLD ME THAT THIS YEAR IS NOT COVERED ON THEIR RECALL. I THINK IT IS A BIG SAFETY ISSUE AND THEY SHOULD BE FORCED TO CORRECT THEIR DEFECTIVE SPRINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262737March 23, 2009
FUEL SYSTEM, OTHER
I DON'T UNDERSTAND WHAT IT IS THE CAR SHUTS OFF AT RANDOM I'VE REPLACED THE BRAIN NO LUCK OH WELL THE PROBLEM IS THE CAR SHUTS OFF AT RANDOM SITTING DRIVING 1-100 MILES AN HOUR OH YEAH I GOT PULLED OVER FOR DOING 85 CAR SHUT OFF AT THAT SPEED BUT THAT'S NOT ALL SHUTS OFF COLD WARM 1 MIN 10 MIN DOESN'T MATTER WHEN EVER IT FEELS THE NEED IT DOES IT IM SO AFRAID OF THE CAR I WANT TO GIVE IT BACK TO FORD SO IT CAN KILL THEM I WILL NO LONGER EVEN TOUCH THIS VEHICLE I WANT SOME ONE TO TAKE IT AWAY ITS BEEN SITTING FOR ALMOST 6 MONTHS I HAVE NO IDEA THE PARTICULAR DATE BUT LIKE I SAID IM AFRAID OF THE VEHICLE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262012March 16, 2009
SUSPENSION:FRONT
FRONT COIL SPRING FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262017March 16, 2009
SEAT BELTS
IN MY 1999 MERCURY SABLE VEHICLE THE SEAT BELTS ARE NOT WORKING RIGHT. KEEPS ON COMING ATTACHED FROM THE MECHANISM THAT HOLD THE BELT ACROSS YOUR BODY. PLEASE HELP ME . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262032March 16, 2009
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE THE VEHICLE WAS UNDERGOING A STATE INSPECTION, THE CONTACT WAS INFORMED THAT THE REAR COIL SPRINGS FAILED. HE HEARD A RATTLING NOISE COMING FROM THE REAR OF THE VEHICLE PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY CONFIRMED THE REAR COIL SPRING FAILURE. THE COIL SPRINGS, STABILIZER MOUNTS, AND TWO STABILIZERS WERE REPLACED AT THE COST OF $1,198. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 73,000 AND CURRENT MILEAGE WAS 73,010. UPDATED 04-14-09 *BF UPDATED 04/16/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261124March 9, 2009
WHEELS, STRUCTURE
I OWN A 2003 MERCURY SABLE, IN 2007, I NOTICED THE PAINT ON THE PASSENGER REAR WHEEL-WELL WAS STARTING TO BUBBLE RUST, MY HUSBAND AND I MADE NUMEROUS COMPLAINTS TO THE DEALERSHIP, AT THE TIME, THEY WERE UNDERGOING A BUYOUT AND WE HAD A DIFFICULT TIME GETTING ANY ANSWERS FROM ANYONE, ONCE THE BUYOUT HAPPENED, WE WERE THEN TOLD ALL THE COMPUTER FILES WERE BEING UPDATED, THEY DID NOT HAVE ANY RECORD OF THE ISSUES WE REPORTED TO THE PREVIOUS OWNERS, SO WE STARTED OVER...IN JULY OF 2008, FINALLY GOT THE MANUFACTURER TO SHARE IN THE EXPENSE OF THE REPAIRS AS THIS HAD NOW PASSED THE WARRANTY TIMEFRAME, HOWEVER, WHEN THE ORIGINAL PROBLEM WAS REPORTED, WE WERE QUOTED A REPAIR ESTIMATE OF $250.00, BY THE TIME WE RECEIVED APPROVAL FROM FORD TO GO AHEAD WITH THE REPAIRS AND THEY STATED THE REPAIR ESTIMATE HAD INCREASED TO $ 550.00 BECAUSE THE RUST AREA HAD WORSEN. IT IS NOW 8 MONTHS LATER, AND THE BUBBLING AND RUST IS STARTING TO APPEAR AGAIN. I HAVE READ SEVERAL ARTICLES ABOUT FORD HAVING ISSUES WITH THE PAINT USED ON THEIR VEHICLES DURING THE 200 - 2005 PERIOD.. APPARENTLY - NOT TOO MANY COMPLAINTS HAVE BEEN FILED TO WARRANT A RECALL, THIS IS THE BASIS FOR MY COMPLIANT NOW. MY CAR IS TAKEN CARE OF, GARAGED, ETC.... I HAVE NEVER HAD A RUSTING PROBLEM WITH AN VEHICLE I HAVE OWNED, AND THIS DOES NOT SEEM FAIR THAT THIS CAR SHOULD BE RUSTING, AND FOR A SECOND TIME WITHIN 8 MONTHS AFTER THE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261346March 9, 2009
SUSPENSION:FRONT
2000 MERCURY SABLE COIL SPRING BROKE FRONT PASSENGER SIDE. NORMAL DRIVING, BROKE WHILE DRIVING, LOST CONTROL, NEARLY CRASHED. REPAIRED AT LOCAL SERVICE STATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260855March 5, 2009
SUSPENSION:FRONT
I AM THE OWNER OF A 2002 MERCURY SABLE. WHILE TRAVELING ON THE MASS PIKE , THERE WAS A GRINDING NOISE COMING FROM UNDERNEATH, AND IMMEDIATELY AFTER A BURNING SMELL. THE DRIVERS SIDE TIRE BLEW OUT. WE MANAGED TO THE GET THE SPARE TIRE ON AND GET TO A REPAIR SHOP. WE WERE TOLD THE FRONT COIL BROKE PUNCTURING THE TIRE, AND ALSO DAMAGING THE SWAY BAR LINK. THE REAR COIL ALSO WAS ALSO BROKEN AND NEEDED TO BE REPLACED, AT A TOTAL COST OF $1005.00. WHEN THIS INCIDENT TOOK PLACE THE MILEAGE WAS JUST OVER 77,000 MILES.THIS IS A VERY SERIOUS PROBLEM , THAT COULD HAVE RESULTED IN VERY SERIOUS INJURIES. AS A RESULT OF THIS INCIDENT, I AM NOT VERY CONFIDENT IN DRIVING MY OWN CAR. BOTH THE DEALERSHIP AND FORD ASSURED ME THAT THIS WAS NOT PART OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260667March 4, 2009
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING APPROXIMATELY 25 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD NOISE OUTSIDE OF THE VEHICLE. HE PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE FRONT COIL SPRINGS FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION AND BOTH FRONT COIL SPRINGS WERE REPLACED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION;FRONT SPRINGS, COIL SPRINGS), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE AND CURRENT MILEAGES WERE 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260489March 2, 2009
SUSPENSION:REAR
REAR COIL SPRINGS BOTH BROKE CAUSING EXCESSIVE WEIGHT TO BE BORN BY THE REAR STRUTS WHICH CAUSED THEM TO LEAK. SPRINGS, STRUTS AND SPRING MOUNTS NEEDED TO BE REPLACED AT A COST OF $875.00. FRONT SPRINGS HAD SNAPPED LAST YEAR AND WERE REPLACED ON A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260342March 1, 2009
SUSPENSION:FRONT
PULLING BACKWARDS OUT OF THE DRIVEWAY A SUDDEN BANG OCCURRED AND THE FRONT LEFT END OF MY VEHICLE DROPPED. I PUT THE VEHICLE IN PARK AND CHECKED THE FRONT LEFT TIRE AND IT WAS COMPLETELY FLAT AND THE BOTTOM OF THE VEHICLE WAS NEARLY TOUCHING THE DRIVEWAY. I JACKED IT UP AND TOOK OFF THE TIRE AND THE 1ST COIL OF THE SPRING WAS SHEARED OFF AND TORE THE INSIDE SIDEWALL TREAD WITH 8" LENGTH TEAR. I ALSO NOTICED THAT THE SWAY BAR LINK WAS DESTROYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260289February 28, 2009
SUSPENSION:FRONT
FRONT SPRING BROKE ON 2002 MERCURY SABLE WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260301February 28, 2009
SUSPENSION:REAR
02 MERCURY SABLE HAS BROKEN REAR SPRING THAT CAUSED THE TIRE TO EXPLODE. IT IS GOING TO COST $450.00 TO HAVE REPAIRED PLUS A NEW TIRE. AFTER READING NUMEROUS OTHER COMPLAINTS ABOUT THE SAME, I AM AFRAID THIS MAY ALSO HAPPEN ON THE FRONT END. THE CARE ONLY HAS 70,000 MILES AND THERE IS NO SIGN ON RUST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259963February 25, 2009
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE THE TIRES WERE BEING CHANGED BY A MECHANIC, HE NOTICED THAT THE COIL SPRINGS ON THE REAR DRIVER AND PASSENGER SIDE FAILED. THERE IS A RECALL ON THE SAME YEAR, MAKE, AND MODEL VEHICLES, BUT IT PERTAINED TO THE FRONT TIRES. THE CONTACT WAS INFORMED NOT TO DRIVE THE VEHICLE. HE FEELS THAT THE VEHICLE IS UNSAFE BECAUSE THE REAR IS LOWER AND MAKES THE VEHICLE DRIVE UNSTEADILY. THE CURRENT AND FAILURE MILEAGES WERE 60,000. UPDATED 03-27-09 *BF UPDATED 04/01/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259822February 24, 2009
SUSPENSION:FRONT, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
WHEN BACKING MY CAR OUT OF THE GARAGE I HEARD A GRINDING NOISE WHICH SOUNDED LIKE THE FRONT PADS WERE GRINDING ON THE ROTOR....I TRIED TAPPING THE BRAKES TO NO AVAIL..I DROVE ABOUT 1/4 MILE AND THE NOISE WAS CONTINUING...I STOPPED AND NOTICED THE TIRE WAS GOING FLAT...I CHGD THE TIRE AND PUT ON MY DONUT SPARE AND DROVE TO WORK ABOUT 4-5 MILES...AT LUNCHTIME I DROVE TO MY TIRE DEALER AND WAS GOING TO HAVE THE FLAT FIXED...WHEN THEY TOOK MY DONUT OFF THEY INFORMED ME MY LEFT-FRONT COIL SPRING BROKE AND HAD PUNCTURED MY TIRE....THEY SAID TO LEAVE DONUT ON UNTIL I COULD GET BROKEN SPRING BROKE..THEY ALSO SAID TO CALL MY MERCURY DEALER BECAUSE THIS WAS SUCH A BIG PROBLEM THERE WAS A RECALL....I CALLED MY DEALER SOUTH HILLS LINC-MER IN SMCMURRAY, PENNA. AND GAVE THEM MY VIN # AND WAS TOLD MY CAR DIDN'T QUALIFY...2002 MERCURY SABLE LS...I THEN MADE AN APPT WITH MY BODY SHOP AND PAID &532.29 FOR NEW SPRINGS/STRUTS FOR THE FRONT END....THEY ALSO TOLD ME MY LEFT REAR SPRING IN PRESENTLY BROKE ALSO.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258440February 12, 2009
SUSPENSION:FRONT
FRONT COIL BROKE OFF & CUT TIRE THERE WAS A RECALL ON 2000 & 2001 MODELS MINE IS A 2002 MERCURY SABLE THE RECALL WAS SABLE SUSPENSION FRONT SPRINGS COIL SPRINGS RECALL -ID #25630 WHAT IS ON THIS RECALL IS WHAT HAPPENED TO MY CAR FORD MOTOR CO. SAID IT WILL NOT COVER THIS RECALL IT IS THE SAME PROBLEM AS 2000&2001 THIS IS A SAFETY PROBLEM THAT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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