Mercury Sable Complaints

5,381 consumer complaints on file.

#710196August 19, 1999
ENGINE AND ENGINE COOLING:ENGINE
FORD ISSUED A NOTICE, NOT A RECALL AS I FEEL THEY SHOULD HAVE DONE, BECAUSE OF THE PREMATURE FAILURE OF THE HEAD GASKETS. THE FAILURE COULD HAVE RESULTED IN A SAFETY CONCERN FOR MY FAMILY IF THEY FAILED AT A TIME OR PLACE THAT WOULD HAVE BEEN DANGEROUS. IN THE NOTICE FORD SAID THEY WOULD PROVIDE COVERAGE NO CHARGE COVERAGE FOR 5 YEARS OR 60,000 MILES. NO MENTION WAS MADE ABOUT "WHICHEVER COMES FIRST." IT WAS A CLEAR STATEMENT OF 5 YEARS OR 60,000 MILES. I FEEL FORD IS TRYING TO TAKE THE EASY & CHEAP WAY OUT AND NOT ACTING IN A RESPONSIBLE MANNER AS A MANUFACTURER SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#782853August 18, 1999
EXTERIOR LIGHTING:TAIL LIGHTS
TAIL LIGHT BULBS FAILED.*ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#547984August 18, 1999
ENGINE AND ENGINE COOLING:ENGINE
THE GASKET CYLINDER HEAD BLEW AND REPLACED. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#547979August 18, 1999
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING:HEADLIGHTS
CRUISE CONTROL WOULD NOT RELEASE UNTIL BRAKE AND OFF BUTTON WAS PRESSED REPEATEDLY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#845272August 18, 1999
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE AIR CONDITIONER IS RUNNING AND VEHICLE COMES TO A COMPLETE STOP, IT BEGINS TO IDLE, AS IF IT TRYING TO MOVE. DEALER HAS BEEN CONTACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#845362August 18, 1999
POWER TRAIN
ONGOING PROBLEM WITH DEFECTIVE SPEEDOMETER. VEHICLE HAS HAD FOUR SPEEDMETER REPLACEMENTS WITHIN EVERY 30,000 MILES OR LESS. ALL REPLACEMENTS / REPAIRS WERE MADE UNDER WARRANTY. NOW PROBLEM IS REOCCURRING FOR THE FIFTH TIME AND DEALER / MFR. REFUSED TO REPAIR UNLESS COST GO TO CONSUMER. WOULD LIKE NHTSA HELP IN THIS MATTER; THIS IS A MFR. DEFECTED PARTS THAT CONTINUALLY REOCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#710167August 18, 1999
FUEL SYSTEM, GASOLINE:DELIVERY
CONCLUSION: THE FIRE DAMAGE AROUND THE FUEL DISTRIBUTION SYSTEM (NEAR THE FIRE WALL) WAS FOUND TO BE THE AREA OF ORIGIN. THERE WAS NO INDICATIONS OF ELECTRICAL MALFUNTIONS. THE CAUSE OF THIS FIRE IS DETERMINED TO BE ACCIDENTAL DUE TO MECHANICAL FAILURE. PER COLUMBIA, MO. FIRE MARSHALL'S REPORT NO. 99-03407
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#710105August 17, 1999
STRUCTURE:BODY:TAILGATE
LIFTGATE HAD CHRONIC DIFFICULTY CLOSING SECURELY, BEGINNING AT APPROXIMATELY 50,000 MILES. DEALER ADVISED ME TO ADJUST STRIKER POSITION. EVENTUALLY PROBLEM WORSENED UNTIL LIFTGATE WOULD NOT CLOSE SECURELY DESPITE STRIKER ADJUSTMENT. PLASTIC TRIM PIECE COVERING LIFTGATE STILL WAS REMOVED REVEALING THAT THE SHEET METAL STILL (PART NUMBER 8D74) WAS FRACTURED AROUND THE STRIKER ADJUSTMENT OPENING, CAUSING STRIKER TO MOVE WHEN LIFTGATE WAS CLOSED, PREVENTING LIFTGATE FROM CLOSING AROUND STRIKER. I CALLED DEALER TO ALERT THEM TO THIS DEFECT; DEALER STATED THEY KNEW OF NO TSBS (TECHNICAL SAFETY BULLETINS) ADDRESSING THIS PROBLEM; THEREFORE I WOULD BE RESPONSIBLE FOR REPAIR COSTS. I THEN CALLED FORD-MERCURY CUSTOMER SERVICE; THEY STATED THAT MY CAR WAS OUT OF WARRANTY, AND THAT THERE WERE NO RECALLS FOR THIS PROBLEM; THEREFORE THEIR "FINAL DECISION" WAS THAT THE REPAIR COSTS WERE MY RESPONSIBILITY. (REPAIR COSTS, AS ESTIMATED BY A BODY SHOP, WERE $315.) I SUBMIT THAT THIS IS NOT A NORMAL "WEAR & TEAR" PROBLEM, BUT A SAFETY DEFECT. MY SAFETY CONCERNS: 1/UNSECURED LIFTGATE ALLOWS CARBON MONOXIDE FROM EXHAUST TO ENTER CAR WHILE DRIVING, ENDANGERING ALL OCCUPANTS; 2/UNSECURED LIFTGATE CAN BOUNCE OPEN WHEN DRIVING, ENDGANGERING OCCUPANTS OF REAR-FACING SEAT; 3/UNSECURED LIFTGATE EXPOSES CONTENTS OF PARKED CAR, AND CAR ITSELF, TO THEFT. I AM CERTAIN THAT THIS IS A COMMON PROBLEM FOR THIS MAKE AND MODEL OF VEHICLE. FORD-MERCURY WAS QUITE UNRESPONSIVE AND INDIFFERENT ABOUT ADDRESSING AND CORRECTING THIS SAFETY DEFECT. I APPRECIATE YOUR ASSISTANCE, AND WELCOME THE OPPORTUNITY TO DISCUSS THIS FURTHER WITH YOUR REPRESENTATIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#710009August 15, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709984August 14, 1999
ELECTRICAL SYSTEM:IGNITION
MY 1993 MERCURY SABLE STALLED ON FOUR SEPARATE INSTANCES IN HIGH-SPEED TRAFFIC DURING HOT WEATHER CONDITIONS; (1) IN AUG98 ON RT97 IN MD AFTER A TRIP OF 340 MILES IN HOT WEATHER NEIGHBORHOOD GARAGE REPLACED O2 SENSORS. (2) IN JUN99 CAR STALLED ON RT 3 MD AFTER TRIP OF APPROX 50 MILES FROM BALTIMORE CITY; (3) ON 31JUL99 CAR STALLED IN HIGH SPEED TRAFFIC ON RT 17 NY AFTER TRIP FROM MD. MERCURY DEALER DID COMPUTER DIAGNOSTICS AND FOUND NO PROBLEM. HE REPLACED FUEL FILTER. (4) CAR STALLED AGAIN IN TRAFFIC ON 7AUG99 ON RETURN TRIP FROM NY STATE. AFTER RESEARCHING YOUR SITE AND OTHERS I CALLED THE FORD CAC HOTLINE AND REPORTED THE PROBLEM ASKING IF THIS IS RELATED TO THE NUMEROUSLY REPORTED PROBLEMS WITH SABLE/TAURUS TFI IGNITION MODULES BEING MOUNTED CLOSTE TO THE ENGINE AND SUBJECT TO HIGH TEMPERATURES. I UNDERSTAND THERE ARE CLASS ACTION SUITS PENDING ON THIS ISSUE AND THAT NHTSA HAS INVESTIGATED THE PROBLEM. FORD CAC HAD NO RESPONSE AND STATED THAT ANY FURTHER COSTS RELATED TO THIS PROBLEM WOULD BE BORNE BY ME AND THAT THERE COULD BE NO REIMBURSEMENT FOR THE APPARENT MISDIAGNOSIS PERFORMED BY THE DEALERSHIP. I WISH TO MAKE THREE POINTS: ONE, THIS PROBLEM HAS BEEN KNOWN FOR A LONG TIME WITHIN THE FORD COMMUNITY, YET A MERCURY DEALER DID NOTHING TO REPAIR THE PROBLEM, DID BOGUS REPAIR, AND SENT ME AND MY FAMILY ON A RETURN TRIP TO MD IN HOT WEATHER WHILE APPARENTLY KNOWING THAT THIS VERY SERIOUS SAFETY DEFECT COULD CAUSE AN ACCIDENT; TWO, THIS APPARENTLY IS AN ONGOING UNRESOLVED SAFETY DEFECT THAT, BASED ON MY EXPERIENCE, IS A TICKING TIME BOMB FOR OWNERS AND THEIR FAMILIES WHO ARE UNAWARE THAT THIS MAY HAPPEN TO THEM; THREE, IF FORD IS IN A STONE-WALL MODE BECAUSE OF THE SUITS AND REFUSES A RECALL THEN NHTSA SHOULD GET OFF THE SIDELINE AND GET IN THE GAME. IT IS DISCONCERTING TO ME THAT THERE IS SO LITTLE INFORMATION ON THIS ISSUE AVAILABLE FROM NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#547924August 12, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
POOR DESIGN OF TRANSMISSION , EXPERIENCED FAILURE. *YC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709910August 12, 1999
ENGINE AND ENGINE COOLING:ENGINE
BROKEN ENGINE MOUNTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#844841August 11, 1999
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE MAKES A JOLT IN FRONT LEFT SIDE WHEN TAKING OFF OR STOPPING. DEALER CONTACTED, AND STATED ALL MOTOR MOUNTS WERE DEFECTIVE. PROBLEMS STILL EXISTS. PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#844847August 11, 1999
STRUCTURE:FRAME AND MEMBERS
THE LOWER LEFT REAR SUBFRAME COMPLETELY CORRODED, AND FELL OFF FROM UNDER THE VEHICLE WHILE VEHICLE WAS PARKED IN THE DRIVEWAY. THIS VEHICLE WAS NOT INCLUDED IN THE RECALL FOR SUBFRAME CORROSION DUE TO VIN. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709870August 11, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY CHILDREN AND I WERE ALMOST KILLED RECENTLY WHEN WE WERE DOING 70 MPH ON I-85 AND THE CAR JUST SHUT OFF. I HAD TALKED WITH MECHANICS IN GERMANY WHEN IT DID IT TO MY HUSBAND ON THE AUTOBAHN ONCE COMING FROM FRANKFURT. WE WERE TOLD THE CAR REACHES A CERTAIN TEMPERATURE AND HAS AN AUTOMATIC SHUTOFF. THE TEMPERATURE GAUGE READS NORMAL SO WHY WOULD THE CAR SHUT DOWN AT NORMAL TEMPERATURE. THIS IS VERY DANGEROUS ESPECIALLY WHEN IT CAN HAPPEN AT INTERSTATE SPEEDS. I WAS LUCKY I WAS ABLE TO CONTROL THE CAR TO THE SIDE WITH NO POWER STEERING OR BRAKES AND COAST TO A STOP. AFTER 30 MINUTES OF SITTING THE CAR WILL START AND GO. IT WILL THEN GET TO THAT TEMPERATURE AND SHUTOFF AGAIN. AFTER THIS HAPPENED THE FIRST TIME IN GERMANY MY HUSBAND AND I NEVER DROVE THE CAR OF THE MILITARY POST BECAUSE WE WERE AFRAID OF AN ACCIDENT. WE RECENTLY HAVE COME BACK TO THE STATES AND HAVE TO DO A LOT OF TRAVELING ON THE INTERSTATE, THIS IS WHEN IT HAPPENED AGAIN. I RECENTLY SAW SEGMENT ON DATELINE OR ONE OF THOSE SHOWS WHERE THIS HAD HAPPENED TO A FORD TAURUS AND EVIDENTLY THE PEOPLE WERE KILLED OR INJURED SERIOUSLY. WHAT HAD HAPPENED TO MY SABLE WAS THE SAME THING THIS FORD TAURUS WAS EXPERIENCING. I WOULD APPRECIATE ALL THE HELP IN THE MATTER, AS I CAN'T DRIVE FAR FROM HOME BECAUSE OF THE SERIOUSNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709837August 10, 1999
POWER TRAIN
PURCHASED AT 11000 MILES. AT 19000 MILES SPEEDOMETER BEGAN TO FLUCTUATE WILDLY AND SHOW INACCURATE SPEEDS. REPLACED UNDER MANUFACTURERS WARRANTY. AT 43000 MILES SAME PROBLEM. DEALER SAYS FORD WILL NOT PAY. FORD SAYS THEY WILL NOT PAY. AFTER MUCH RUNAROUND DEALER SAYS FORD WILL PAY HALF OF $700-800 TOTAL. THIS IS A SERIOUS SAFETY PROBLEM DUE TO INACCURATE SPEED READINGS. ALSO SHOULD NOT FAIL TWICE IN 25000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709845August 10, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
I AM ON MY 3RD TRANSAXLE. IT SLIPS OUT OF GEAR IN TRAFFIC CAUSING A NO POWER SITUATION. I CANNOT ACCELERATE OUT OF THE WAY OF TRAFFIC!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#844612August 9, 1999
ENGINE AND ENGINE COOLING:ENGINE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
VEHICLE TAKEN TO BE SERVICED, DUE TO AIR CONDITIONER NOT BLOWING COLD AIR. MECHANIC AT THE DEALER CHECKED THE ENGINE AND SAID THAT ENGINE HEAD GASKET NEEDED TO BE REPLACED. CONSUMER CONTACTED THE DEALER AND MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#844723August 9, 1999
ENGINE AND ENGINE COOLING:ENGINE, UNKNOWN OR OTHER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING ON HIGHWAY AT APPROX. 65-70 MPH NOTICED ENGINE CHECK LIGHT AND BATTERY LIGHT COMING ON. PULLED OVER, TURNED OFF VEHICLE, AND LOOKED UNDER HOOD. NOTICED ENGINE COOLANT OVERFLOWING ONTO GROUND. TRIED TO START VEHICLE, BUT ENGINE WOULD NOT START. VEHICLE WAS INSPECTED BY DEALER ,AND INFORMED CONSUMER THAT ENGINE HAD SUCKED UP THE WATER FROM THE AIR FILTER WHICH CAUSED THE ENGINE HEAD TO CRACK. CAN NHTSA HELP IN THIS MATTER, AND PROVIDE ADDITIONAL INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#709737August 8, 1999
ENGINE AND ENGINE COOLING:ENGINE
OIL PAN LEAK DUE TO CORROSION AT 47K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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