Mercury Milan Complaints

2,579 consumer complaints on file.

#11072454February 13, 2018
AIR BAGS
TAKATA RECALL - WHEN WILL THIS GET CORRECTED? RECALL WAS IN JANUARY 2017, I RECEIVED A LETTER FROM FORD IN MARCH 2017 AND THERE IS STILL NO REMEDY OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072648February 13, 2018
AIR BAGS
I DID RECEIVE A LETTER ABOUT A YEAR AGO REQUESTING TO TAKE MY CAR INTO FORD CONCERNING THE DRIVER AIR BAG AND OTHER THINGS THAT NEEDED TO BE CORRECTED AS WELL. ALL THE RECALL WORK WAS COMPLETED EXCEPT FOR THE AIR BAGS. WE WERE TOLD THAT THEY DID NOT HAVE THE PARTS NEEDED IN STOCK THAT WE WOULD BE NOTIFIED. AS OF TODAY PLANTATION FORD HAS REACHED OUT TO US, NOR HAS FORD MOTOR COMPANY. THE ONLY REASON WHY THIS CAME TO MIND WAS THAT WE HAD AN HIT AND RUN YESTERDAY, AND THE AIRS BAGS DID NOT WORK. * (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11072054February 10, 2018
SERVICE BRAKES
TWO INCIDENTS, BOTH LIGHT RAIN DAYS, TRAVELING SPEED LIMIT, ON A CITY STREET - WHILE DRIVING I CAME UPON A SITUATION WHERE I WAS REQUIRED TO QUICKLY APPLY MY BRAKES. ONCE BRAKES WERE APPLIED, THE CAR DID NOT STOP AS SOON AS IT SHOULD HAVE AND HIT THE OTHER CAR. AFTERWARDS, ANYTIME I HAD TO TRY TO STOP, THE BRAKE PEDAL HAD TO BE ALMOST TO THE FLOOR BEFORE IT WOULD STOP. THE FIRST TIME, I TOOK IT TO BE LOOKED AT AND WAS TOLD THAT THE BRAKES WERE FINE. THE SECOND TIME, I WAS COMING UPON A LIGHT THAT WAS ABOUT TO TURN RED. I PUT ON MY BRAKE AND THE CAR ONCE AGAIN DID NOT STOP IN THE TIME THAT IT SHOULD HAVE.I WAS ALMOST IN THE MIDDLE OF THE INTERSECTION BEFORE THE CAR STOPPED. I HAD ALREADY HAD MY BRAKES AND ROTORS LOOKED AT SO I KNEW THAT IT WAS NEITHER OF THOSE. FOR THE REMAINDER OF MY DRIVE, I HAD TO PRESS THE BRAKE ALMOST TO THE FLOOR BEFORE IT WOULD STOP. WHEN I DROVE IT AGAIN AFTER WORK, 8 HRS LATER, THE BRAKES WERE BACK TO NORMAL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11072108February 10, 2018
STEERING
MY WIFE WAS DRIVING THE CAR IN THE PARKING OF A BUSY SHOPPING CENTER WHEN UNEXPECTEDLY SHE WAS UNABLE TO STEER THE CAR AS THE STEERING WHEEL LOCKED UP ON HER. SHE ALMOST CRASHED BUT LUCKILY WAS ABLE TO AVOID THE CAR AS SHE WAS ATTEMPTING TO MAKE A TURN. RECEIVED TWO ERRORS (1) SERVICE POWER STEERING NOW AND (2) SERVICE ADVANCEDTRAC. FROM WHAT I'M RESEARCHING IT SEEMS THAT THERE IS A RECALL FOR THE 2011 MODEL BUT THE 2010 EVEN THOUGH THESE ARE THE SAME COMPONENTS...? CAR HAS 76K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066309February 9, 2018
AIR BAGS
2010 MERCURY MILAN, CONSUMER WRITES IN REGARDS TO PASSENGER AIRBAG INFLATOR SAFETY RECALL.*LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME.*JS *JS *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071837February 8, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2016. THE DEALER (APPLE FORD LINCOLN APPLE VALLEY, 7200 150TH ST W, APPLE VALLEY, MN 55124) STATED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067402February 7, 2018
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE FOR MY VEHICLE AND I LOOKED IT UP WITH MY VIN NUMBER AND IT SAID I HAD A RECALL ON MY VEHICLE. I'M UPLOADING THE NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067415February 7, 2018
SERVICE BRAKES
DRIVING CAR DOWN HILL SLOWLY (20 MPH) WHILE RAINING IN CITY, AS I SLOWED DOWN TO THE STOP SIGN THE TRACTION CONTROL CAME ON AND THE BREAK PEDAL WENT ALL THE WAY DOWN TO THE FLOOR AND I COULD BARELY STOP, HAD NO CONTROL, ALMOST CAUSED IN ACCIDENT ON A VERY BUSY STREET. AFTER THAT THE PEDAL GOES ALL THE WAY TO THE FLOOR WHEN I STOP. TRIED BLEEDING BRAKES 2X BUT NOTHING CHANGED. SINCE THIS OCCURRED I'VE BEEN CLOSE TO BEING IN 5 ACCIDENTS DUE TO THE BRAKE/TRACTION PROBLEM. UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066949February 5, 2018
AIR BAGS
I CALLED CREST LINCOLN IN STERLING HEIGHTS, MICHIGAN REGARDING AIRBAG RECALL 2 MONTHS AGO AND THEYRE STILLING SAYING PARTS ARE ON BACKORDER. I NEED HELP WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066660February 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CARUSO FORD AT (562) 426-3301 (LOCATED AT 3500 CHERRY AVE, LONG BEACH, CA 90807) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066023January 31, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BEASLEY FORD/ APPLE FORD LINCOLN OF YORK, 1801 WHITEFORD RD, YORK, PA 17402) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE VIA EMAIL AND FAILED TO RESPOND. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065922January 30, 2018
STEERING
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE DRIVING, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL SUDDENLY BECAME DIFFICULT TO MANEUVER. THE CONTACT WAITED A FEW MINUTES TO RESTART THE VEHICLE AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT CALLED COLONIAL FORD AT (203) 748-3503 (LOCATED AT 120 FEDERAL RD, # 126, DANBURY, CT 06811) WHERE IT WAS CONFIRMED THAT NO RECALL WAS ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065644January 29, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (JUNGE AUTOMOTIVE GROUP, 1200 BOYSON RD, HIAWATHA, IA 52233) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065382January 27, 2018
STEERING
POWERING STEERING STOPPED WORKING WHILE DRIVING AND STILL ISN'T WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064770January 25, 2018
ENGINE
THE 2006- 2012 MERCURY MILAN AND FORD FUSION ARE VERY LIKELY TO LOOSE POWER STEERING AND BRAKES. DUE TO THE THE WAY THE BELT TENSIONER IS MOUNTED ON THE ENGINE IS IT VERY COMMON THAT THE BOLT HOLDING THE PULLEY IN PLACE WILL SNAP CAUSING ACCESORIES TO SHUT OFF DUE TO THE BELT FALLING OFF, FORD WILL NOT TAKE CARE OF IT, MYSELF AND HUNDRED OF OTHERS ARE HAVING THIS ISSUE AS I WENT TO FORUMS ONLINE AND FOUND ALOT OF PEOPLE HAVE THE SAME ISSUE, THESE ARE VERY SAFE DEPENDABLE CARS UNTIL THIS STARTED HAPPEING TO ALL OF US, IF YOU ARE UNSURE AS TO IF YOU SHOULD BELIEVE, START A POLL WITH THE OWNERS OF VEHICLES MENTIONED AND OTHERS MADE BY FORD MOTORS, ITS FOUND TO BE VERY COMMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064966January 25, 2018
SERVICE BRAKES
I WAS DRIVING STRAIGHT AT A STEADY 30 MPH AND HIT THE BRAKES ON LIGHT ICE WHEN APPROACHING A RED LIGHT. THE ANTILOCK BRAKES ACTIVATED FOR ABOUT ONE-HALF SECOND, AND THEN THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR, WITH ONLY THE MOST MINIMAL BRAKING OCCURRING IN THE VERY LAST INCH OF PEDAL TRAVEL. THE CAR CAME TO A STOP IN THE MIDDLE OF THE INTERSECTION. FORTUNATELY, THERE WAS NO CROSS TRAFFIC ENTERING THE INTERSECTION AT THE TIME AND THERE WERE NO INJURIES. I TOOK THE CAR TO THE LINCOLN DEALER WHO SAID THE ABS MODULE HAD FAILED, AS HAD THE MASTER CYLINDER. AT NO POINT DURING THE EVENT, OR AFTERWARD, DID ANY BRAKE LIGHT COME ON AND NO WARNING MESSAGE DISPLAYED ON THE DASHBOARD TEXTUAL DISPLAY, DESPITE THE CAR HAVING VIRTUALLY NO BRAKES. THE CAR WAS IN THE DEALER REPAIR SHOP FOR FIVE DAYS AND I WAS CHARGED $1,686.66. AT NO POINT PRIOR TO THE FAILURE DID THE BRAKES EXHIBIT ANY ISSUES WHAT-SO-EVER. IT WAS A SUDDEN AND FULL BRAKE SYSTEM FAILURE WITH ABSOLUTELY NO PRIOR WARNING AND NO DASHBOARD INDICATORS OF BRAKE FAILURE AFTERWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064572January 24, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DEPRESSING THE BRAKE PEDAL, THE PEDAL WAS VERY SOFT AND HAD TO BE DEPRESSED TO THE FLOORBOARD IN ORDER TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILLAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064421January 23, 2018
AIR BAGS
WE RECEIVED A RECALL NOTICE IN THE MAIL BUT WE WERE TOLD THAT THEY STOPPED MAKING THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064089January 22, 2018
AIR BAGS
TL-CONTACT OWNS A 2006 MERCURY MILAN --- RECALL LETTER RECEIVED FROM MERCURY --- VEHICLE HAS 82,000 MILES. CONTACT TOOK VEHICLE SEVERAL TIMES TO FORD/MERCURY DEALERSHIP IN SOUTH CAROLINA ... DEALERSHIP STATED THAT PASSENGER SEAT IS NOT TO BE USED UNTIL AIRBAG IS REPLACED. CONTACTS ONLY SMALL CAR IS THE MERCURY AND MORE THEN ONE PERSON RIDES IN VEHICLE. JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARYTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. SAFETY RISKTHE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. THIS DEFECT REPORT IS IN RESPONSE TO TAKATA DIRS 16E-042, 16E-043, 16E-044. CONTACT WAS GIVEN NUMBER TO MERCURY REMEDYOWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THEIR PASSENGER FRONTAL AIRBAG INFLATOR REPLACED. THERE WILL BE NO CHARGE FOR THIS SERVICE. 1RECALLS ASSOCIATED WITH THIS VIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063906January 20, 2018
AIR BAGS
WAS NOTIFIED BY FORD MOTOR CO 7 MONTHS AGO THAT THERE WAS A SAFETY HAZARD WITH THE AIRBAG SYSTEM AND I WOULD BE NOTIFIED WHEN THE PART WOULD BE AVAILABLE. RECEIVED A 2ND NOTICE RECENTLY TO CONTACT THE DEALER AND NOW THE DEALER SAYS THEY CANNOT ORDER PARTS UNTIL THE TAKATA (AIR BAG MANUFACTURER) BANKRUPTCY IS RESOLVED, POSSIBLY IN THE SPRING OF 2018. THIS IS UNACCEPTABLE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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