Mercury Milan Complaints

2,579 consumer complaints on file.

#11114343July 28, 2018
SERVICE BRAKES
WHILE DRIVING ON A CITY STREET, THE BRAKES WERE APPLIED IN AN EMERGENCY SITUATION. THE ABS SYSTEM ACTIVATED AND THE VEHICLE STOPPED. SHORTLY AFTER THIS THE WHEN APPLYING THE BRAKES THE PEDAL HAD EXCESSIVE TRAVEL. THE ABS PUMP WAS FOUND TO BE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114209July 27, 2018
AIR BAGS
TAKATA RECALL. PURSUANT TO SAFETY RECALL NOTICE 18S01/NHTSA RECALL 18V046, WE HAVE NOT BEEN ABLE TO DRIVE OUR CAR SINCE JUNE 5, 2018, ALMOST TWO MONTHS AGO. ALTHOUGH WE NOW HAVE ACCESS TO A RENTAL CAR, IT IS A PROBLEM NOT TO HAVE USE OF OUR OWN VEHICLE AND IS AN ONGOING INCONVENIENCE. WHEN WILL THE REMEDY BE AVAILABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113522July 25, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO STEER INTO A CURB TO STOP THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED. DORIAN FORD (35900 GRATIOT AVE, CLINTON TWP, MI, 586-792-4100) WAS INFORMED OF THE FAILURE AND THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11113036July 23, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER WAS NOT CONTACTED TO CONFIRM PART AVAILABILITY. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112829July 21, 2018
AIR BAGS
TAKARA RECALL - I AM TOLD THAT THE PARTS TO REPAIR MY VEHICLE HAVE NOT YET BEEN PRODUCED AND WON'T BE AVAILABLE FOR SOME TIME YET. I AM CONCERNED FOR MY SAFETY BECAUSE OF THIS ISSUE! WHY CAN'T PRESSURE BE APPLIED TO THE MANUFACTURER TO MAKE THIS A PRIORITY? THIS DANGEROUS SITUATION IS NOT ACCEPTABLE AND REASONABLE ACTIONS SHOULD BE TAKEN TO IMMEDIATELY BRING THIS SITUATION TO AN ACCEPTABLE CONCLUSION. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112134July 18, 2018
AIR BAGS
THIS CAR AIRBAG HAS BEEN REPORTED TO BE DEFECTIVE AND FOR MY SAFETY I NEED IT REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111935July 17, 2018
AIR BAGS
TAKATA RECALL: I RECEIVED A LETTER FROM FORD SAYING THEY WILL PAY FOR A RENTAL VEHICLE AND TO CONTACT MY DEALERSHIP. I CONTACTED MY DEALERSHIP BUT TO EVEN BE PLACED ON A WAIT LIST FOR A RENTAL I HAVE TO HAVE MY VEHICLE EXAMINED. AFTER MY VEHICLE IS EXAMINED IT WILL BE DAYS OR WEEKS BEFORE I AM GIVEN A FREE RENTAL CAR. I THINK FORD SHOULD NOT BE ALLOWED TO LEAVE ME DRIVING AN DANGEROUS CAR THAT I FEEL UNSAFE IN FOR WEEKS WHILE THEY GET ME A RENTAL CAR. I HAVE ALREADY HAD TO WAIT YEARS FOR THIS REMEDY TO BE OFFERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112061July 17, 2018
AIR BAGS
TAKATA RECALL I LIVE IN A VERY HOT AREA WHICH I UNDERSTAND AFFECTS THE DEFECTIVE AIRBAG. THIS HAS BEEN GOING ON OVER 3 YEARS AND NOT YET FIXED. I NEED MY CAR IT'S TIME TO DO SOMETHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111464July 15, 2018
ENGINE, POWER TRAIN
I WAS DRIVING DOWN A MAIN ROAD WHEN THE CAR JUST LOST POWER COULD NOT ACCELERATE. PULLED OVER TO THE SIDE HAD TO USE E BRAKE TO STOP. TURN OFF CAR TRY TO TURN IT BACK ON AND IT WOULD NOT START ONLY DASH LIGHTS CAME ON. CHECK ENGINE. HAD IT TOWED. MECHANIC DIAGNOSIS 1 OF THE BACK COILS WENT BAD ALONG WITH ECM/PCM. FRIED THE COIL ON THE PLUG FUSE AS WELL. VERY DANGEROUS AND SCARY WHEN YOUR DRIVING IN TRAFFIC ABOUT 50 MILES PER HOUR.CAR HAS 74,000. NO WARNING LIGHT CAME ON BEFORE THIS CAR HAS BEEN MAINTAINED BY FORD WITH OIL CHANGES AND MULTI POINT INSPECTS. THIS SEEMS TO BE AN ISSUE WITH MERCURY MILAN BUT NO RECALLS???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109434July 12, 2018
AIR BAGS
LETTER REGARDING SAFETY RECALL NOTICE 16S26/NHTSA RECALL 16V-384 - RENTAL CAR WAITING LIST. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110825July 11, 2018
SERVICE BRAKES
INTERMITTENT PROBLEM WITH SOFT BRAKE PEDAL THAT WENT TO FLOOR NEARLY CAUSING AN ACCIDENT. MY MECHANIC CHECKED THE MASTER CYLINDER AND COULD NOT PINPOINT THE PROBLEM. TOOK VEHICLE TODAY (07-11-2018) TO WAYNE LINCOLN MERCURY TO DETERMINE WHAT IS CAUSING MY CAR TO KEEP HAVING THIS PROBLEM. I HAVE LOST ALMOST ONE WEEK OF WORK AND THE MECHANIC STILL HAS NOT FIGURED OUT WHAT IS CAUSING MY BRAKES TO FAIL. UNABLE TO BLEED THE BRAKES, ACCORDING TO MY MECHANIC. NOW WAITING ON WAYNE LINCOLN TO FIGURE OUT WHAT THE PROBLEM IS. ALREADY REPORTED THE CONDITION TO FORD AND LEARNED THIS IS A PROBLEM THAT YOU AND FORD ARE ALREADY AWARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110276July 9, 2018
AIR BAGS
"TAKATA RECALL" ERNEST MCCARTY FORD REFUSES TO REPAIR ... THE SERVICE WRITER SAYS THAT FORD HAS NOT NOTIFIED HIM TO REPAIR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110396July 9, 2018
SERVICE BRAKES
I EXPERIENCED EXACTLY THE SAME SITUATION AS NUMEROUS OTHER DRIVERS HAVE REPORTED: IN JULY 2018 I WAS TRAVELING APPROXIMATELY 50 MPH ON A COUNTY ROAD. I BEGAN BRAKING TO STOP ST A RED LIGHT, WHILE BRAKING THE CAR WENT OVER SOME ROUGH PAVEMENT AND IMMEDIATELY THE BRAKE PEDAL WENT SOFT AND WENT ALL THE WAY TO THE FLOOR. THE CAR STOPPED IN TIME BUT THE EFFORT REQUIRED TO STOP WAS MUCH GREATER THAN USUAL AND THE CAR ONLY BARELY STOPPED IN TIME. AFTER I STOPPED AND BEGAN DRIVING THE BRAKES RETURNED TO NORMAL. BUT NEEDLESS TO SAY I AM QUITE WARY AND NOT CONFIDENT IN THE BRAKING SAFETY OF THIS VEHICLE. IF THIS HAD BEEN AN EMERGENCY BRAKING SITUATION THE RESULT COULD HAVE BEEN CATASTROPHIC! THIS SITUATION MUST BE ADRESSED BY FORD AS A RECALL IMMEDIATELY. 1,000'S OF THESE VEHICLES ARE IN THE ROAD AND IT'S ONLY A MATTER OF TIME UNTIL A SERIOUS INJURY OR DEATH RESULTS FROM THIS MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110102July 8, 2018
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
TAKATA PLUS NUMEROUS OTHER RECALLS: POWERTRAIN CONTROL MODULE, "CONTAMINATION ON INTERNAL MOTOR CONTACTS OF THE THROTTLE BODY" REAR TAIL LIGHTS REPLACED, ARM REST REPLACED AS IT BECAME DETACHED, BATTERY REPLACED AT 23K MILES AND DOES NOT HOLD A CHARGE AND CONSISTENTLY NEEDS TO BE RECHARGED. THIS HAPPENED AT A LIGHT IN A MAJOR AND VERY BUSY INTERSECTION. I WENT AND THE CAR DID NOT MOVE AND ALMOST GOT REAR-ENDED. IT ADDITIONALLY OVER EXCELERATED ON ITS OWN. I HAD TO GET MY CAR TOWED TO DEALER AS THE CAR DIED DUE TO FAILED THROTTLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109843July 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN FORD DEALER WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109886July 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WELFORD HARRIS FORD, 1701 E 11TH STREET, SILER CITY, NC 27344, (888) 848-9657) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104633June 29, 2018
SERVICE BRAKES
WHILE TRAVELING DOWN A SLIGHT INCLINE AT 35 MILES PER HOUR THE BRAKES DID NOT ENGAGE. TRYING TO AVOID A COLLISION AND ATTEMPTING TO STOP THE CAR BY REPEATED AND CONSTANT USE OF THE BRAKE, THE BRAKES FINALLY ENGAGED. THE PEDAL HAD GONE ALL THE WAY TO THE FLOOR SEVERAL TIMES. THE CAR WAS TOWED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104015June 26, 2018
AIR BAGS:FRONTAL, AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2016. THE CONTACT WAS ADVISED BY LINDSAY FORD (511250 VEIRS MILL ROAD, WHEATON MD, 20902, 240-283-3805) THAT THE PART WAS UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104120June 26, 2018
AIR BAGS
THE COMPANY HAS SENT NUMEROUS OF NOTICES STATING THE RECALL OF THE VEHICLE BUT HAS YET TO COMPLY. THE NUMBERS ON THE PAPER ARE 16S26 & 16V384. WHEN FORD IS CONTACTED, THEY STATE THE PARTS HAVE NOT ARRIVED FROM MEXICO. THIS HAS BEEN GOING ON FOR APPROX 3 YEARS & IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103504June 22, 2018
STEERING
I HAVE TOOK MY CAR IN FOR THE POWER STEERING AND IT'S ALWAYS REQUIRING POWER STEERING MAINTENANCE, THE STEERING WHEEL GOT STIFF WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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