Mercury Milan Complaints

2,579 consumer complaints on file.

#11671729July 7, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan. The contact stated that while depressing the brake pedal to the floorboard, the vehicle failed to immediately stop. The vehicle was taken to the local brake service center, but the cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662594May 22, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Mercury Milan. The contact stated that while the vehicle was at the dealer for servicing, the contact was informed that the electronic brake control module had failed. The contact was informed that the electronic brake control module needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure, but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655144April 17, 2025
FUEL/PROPULSION SYSTEM, STEERING, SUSPENSION
Check engine light is on mechanic says it's a fuel tank issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655118April 16, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
08 merc milan abs did not work and brakes failed almost causing major accidents. I used e brake to stop. Brakes went to floor. Been calling for and dealerships for recalls I find out now about abs malfunctioning noone will fix or get back to me. Leaking brake fluid all around abs module now. Dealerships saying they not fixing abs even on recalls. Ford dealership in East rutherford nj.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649450March 20, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2006 Mercury Milan. The contact stated that while depressing the brake pedal, there was an extensive amount of time between depressing the brake pedal and when the vehicle would come to a stop. Occasionally, the contact had to pump the brake pedal to assist while stopping the vehicle. There were no warning lights illuminated. The vehicle was included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic,) and the vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer, who diagnosed the vehicle and determined that the HCU had failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to another dealer, Ray Skillman Ford (1250 US 31 S, Greenwood, IN 46143), who confirmed the diagnosis. The vehicle was not repaired because the vehicle was no longer covered under the recall. The manufacturer was informed of the failure, and a case was opened. The failure mileage was approximately 166,230.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646548March 5, 2025
STEERING
My car was recalled for the steering control module issue in 2016, Recall 15S18 and 15N01. Brought it into my Ford dealer in 2016 and Ford declined to fix the steering control module repair. In 2016, car was well within the 10 year window and mileage restriction. Now, my car still is under 150K miles, is at 124,000. The power steering stopped working last week. The error message on dashboard states, power steering control error. Brought it into shop and mechanic diagnosed it as error with power steering control module and loss of power steering assist. Mechanic advised me to return to Ford as this problem was under recall 15V34. Ford refuses to repair my car as it is past the 10 year warranty window. If Ford would not have denied this repair in 2016, my car power steering control module would not have failed last week. Now my car is unsafe to drive. Ford should have fixed my car and now it is undrivable. They know that 2011 Mercury Milans have this issue and have abdicated responsibility for the safety of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645325February 27, 2025
STEERING
The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the power steering assist intermittently failed to operate as needed. The contact stated that the "Service Power Steering Now" message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was then taken to the dealer and the contact was informed that the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641428February 7, 2025
ENGINE, VEHICLE SPEED CONTROL
There is a problem with my tourqe converter with 100k miles. My car won't accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640467February 3, 2025
STEERING
I experienced a loss of power steering while driving and a dash display "Service Power Steering Now" and "Service Advancetrac". The messages started just before the failure. The lack of power steering was a risk to everyone as the car could only be turned with significant effort and not respond to quick movement. The dash messages are still on after a restart and the car cannot be driven because of safety. My independent mechanic confirmed the issue and fix to be a bad rack. He noted the rack part number is the same as the 2011 Milan, currently under recall for this issue. However, the 2010 is not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639152January 28, 2025
SERVICE BRAKES
Whenever the car engine isn't warm and I slam on the brakes, they barely respond. I have replaced the master cylinder, abs hydraulic module, brake booster, calipers, pads, and rotors, and it still has about 20% normal braking power when the engine is cold. Just got it back from the dealership again. Dealer said no vacuum leak found, no leaks found, abs module checks out fine, and said the check valve passed diagnostics. The problem remains. This has been ongoing for several years now. May have contributed to an accident in 2023. Not sure as my wife was driving. When the engine is warm, the brakes work perfectly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637194January 20, 2025
STEERING
Steering went out on vehicle, very difficult to steer. Got it to the dealership, they say it is not in the recall. The power steering assist fault light came on and service advance trac. Is costing almost $1500 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633632January 2, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2009 Mercury Milan. The contact stated while driving at an undisclosed speed, the brake pedal was depressed and traveled to the floorboard. There was no warning light illuminated. The contact engaged the parking brake to stop the vehicle. The vehicle was restarted. The vehicle was taken to the dealer where it was diagnosed and determined that the ABS hydraulic control unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629029December 5, 2024
WHEELS, AIR BAGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I've been reading on all these recalls for my car and only one recall was fix which was when I took care of it but these past recalls on my car, and some of the recalls match up to the way my car is acting like and I bought this car used and I am concerned about the recalls and not being fix I would like to get my car checked for the past recalls on it bc I don't want to drive a car that has recalls that's not been fix and I do not want to put my life or anyone else in danger
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625230November 14, 2024
STEERING
The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the steering wheel was difficult to turn. Additionally, the contact stated while driving 30-35 MPH, the steering wheel seized inadvertently. There were no warning lights illuminated. The contacted depressed the brake pedal and pulled over to the side of the road and parked the vehicle. The contact stated that upon returning to the vehicle, the vehicle was restarted, and the steering wheel was no longer seized, but the steering wheel was difficult to turn. The contact was able to drive the vehicle; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623168November 1, 2024
STEERING
The contact owns a 2010 Mercury Milan. The contact stated while driving at approximately 45 MPH while turning the steering wheel to the right, the steering warning illuminated, and the steering wheel became difficult to turn. The contact stopped and turned off the vehicle and the power steering function returned. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622282October 28, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan. The contact stated that while operating the vehicle, the "Check Brake System" and "Service Advance Track" messages remained displayed. The cause of the failure was not yet determined. The contact indicated that the failure had occurred days after the vehicle was repaired under NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The manufacturer and local dealer were notified of the failure. The failure mileage was 240,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617343September 30, 2024
STEERING
started vehicle, "power steering assist fault" message appeared on dash message center, unable to turn steering wheel. Turn car off, waited, turn back on, message appeared again. tried an additional 3 times, same results. Had to leave the car where i was visiting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614194September 12, 2024
STEERING
My power steering light came on and then immediately the wheel got tight. I was unable to turn the wheel and then eventually the car is un drivable. There is a lot of complaints about this happening to thousands of cars and it is still under investigation. Imagin someone jumps out in front of you and you are stopping and unable to maneuver your car out of the way. By the grace of God I was able to do so. Please advise me when this recall is open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612496September 4, 2024
STEERING
The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the vehicle experienced a loss of power steering functionality. A message indicating power steering failure was displayed. The vehicle was taken to several independent mechanics, where it was determined that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was then taken to the dealer, where the contact was informed that the repair of Ford Campaign Number: 15N01 could not be completed due to the vehicle's mileage. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610808August 26, 2024
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that the power steering assist became inoperable. The driver was unable to turn the steering wheel. The contact stated that the steering wheel had seized. The vehicle was restarted, and the steering wheel operated as designed. The power steering assist fault and service power steering soon messages were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The local dealer was contacted, and the contact was referred to the Ford Warranty Department for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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