Mercury Milan Complaints

2,579 consumer complaints on file.

#11301848January 25, 2020
SERVICE BRAKES
SAFETY ISSUE TYPE: COMPLAINTS JANUARY 31 2019 NHTSA ID NUMBER: 11173378 COMPONENTS: SERVICE BRAKES NHTSA ID NUMBER 11173378 INCIDENT DATE JANUARY 07 2019 CONSUMER LOCATION MEDINA, OH VEHICLE IDENTIFICATION NUMBER 3MEHMOHAOAR****** COMPLAINT SUMMARY CRASH NO, FIRE NO, INJURIES 0, DEATHS 0. IMMEDIATELY AFTER THE ABS BRAKE SYSTEM ACTIVATED, MY BRAKE PEDAL WENT TO THE FLOOR AND I WENT THRU A RED LIGHT. MY RESEARCH INDICATES THAT THIS IS A COMMON ISSUE WITH THE ABS PUMP/MODULE. MY VEHICLE WAS IN MOTION ON A BUSY STREET AND FORTUNATELY DIDN'T HIT A CAR AT THE INTERSECTION, WHEN I WENT THRU THE RED LIGHT. I WAS TOLD TO GO TO A FORD DEALERSHIP TO HAVE THE DEFECT CONFIRMED. I CALLED THE CLOSEST FORD DEALERSHIP AND THEY WANT $129 TO DO DIAGNOSTICS TO CONFIRM MY BRAKES AREN'T WORKING BEFORE THEY CAN CONFIRM. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301849January 25, 2020
SERVICE BRAKES
REF: COMPLAINT # 11173378 AND COMPLAINT # 11301848. I DIDN'T GET THE WHOLE OF MY NOTE IN THE REQUIRED SPACE. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301850January 25, 2020
SERVICE BRAKES
REF TO COMPLAINTS # 11173378, 11301848, 11301849. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301448January 23, 2020
SERVICE BRAKES
DURING AN ABRUPT STOP FROM 40MPH ABS WAS ENGAGED. AFTERWARDS, THE BRAKE PEDAL WAS SPONGY AND SANK TO THE FLOOR WITH ALMOST NO REACTION FROM THE BREAKS. IT WAS ONLY POSSIBLE TO SAFELY STOP AT SPEEDS BELOW 20 MPH. THE MASTER CYLINDER WAS REPLACED, AND THE ISSUE WAS FIXED, BUT AFTER ABOUT TWO WEEKS, THE BRAKE PEDAL BECAME SLIGHTLY SPONGY AFTER A HARD STOP THAT MAY HAVE ENGAGED THE ABS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301122January 22, 2020
AIR BAGS, SERVICE BRAKES
THERE IS A RECALL ON MY MERCURY MILAN 2009. LAST OCTOBER SEPTEMBER OCTOBER I TOOK MY CAR TO HOFFMAN FORD FOR THE REPLACEMENT OF THE RECALL ON THE AIRBAGS. AFTERWARDS I NOTICED THAT THERE WAS A RAISING OF THE DASHBOARD WHERE THEY REPLACE THE AIRBAG. I BOUGHT IT TO THEIR ATTENTION, AND THEY SAID IT WAS FROM THE GLUE THAT WAS USED. LATER A FEW MONTHS LATER I NOTICED THE AIRBAG AREA WAS EXPANDING AND FOAM WAS COMING THROUGH THE AIRBAG AREA & VENTS OVER THE.CONSUL.I CALLED FORD MANF TO REPORT THIS ISSUE. THEY SAID TO SOMEONE WILL GIVE ME A CALL BACK ,I NEVER GOT A CALL BACK. ALSO AFTER THE REPLACEMENT OF THE AIRBAGS THERE WAS AN ISSUE WITH MY BRAKES.THEY TOLD ME BECAUSE OF THE CAR SETTING THAT IS PROBABLY JUST RUSTY, BUT I WASN'T COMFORTABLE AND I CALLED THEM AND TOLD THEM THAT I WAS GOING TO BRING THE CAR TO THEM AND LOOK AT IT AGAIN BECAUSE SOMETHING WAS DEFINITELY WRONG. THE INVESTIGATOR WHO LOOKED AT THE CAR TO DO THE WORK FOR THE INSURANCE NOTICE THAT THE AIRBAG DOES NOT EXPAND OUT NOTHING ELSE WAS SAID ABOUT THAT BUT OBVIOUSLY THEY DIDN'T CHECK THE BRAKES BECAUSE RIGHT AFTER THAT IS WHEN THE CAR WENT TO HOFFMAN'S AND I NEVER DROVE IT AGAIN TILL THEN AND THAT'S WHEN WE FOUND OUT ABOUT THE BRAKES. NOW JUST THIS WEEK DECEMBER 25TH 2019 THERE HAS BEEN A RECALL ON THE BRAKES OF THE MERCURY MILAN 4 MM V I BELIEVE TO 2011. SO I BELIEVE THIS WAS THE REASON FOR THE ACCIDENT. I AM ACTUALLY DRIVING A DEATHTRAP CAR. I HAD MY BACK BRAKES REPLACED WITH NEW BRAKES JUST A YEAR AGO AND A MONTH AGO I HAD TO GET NEW BRAKES AGAIN ALREADY. I HAVE LOST TWO JOBS BECAUSE OF THIS CAR BECAUSE I CANNOT TRANSPORT CHILDREN BECAUSE OF THE HAZARD'S. MY LICENSE HAS POINTS AGAINST IT NOW, I PAID A HIGH DEDUCTIBLE, ALL BECAUSE OF THE RECALLS ON THE BRAKES THAT THEY WOULDN'T ACKNOWLEDGE FROM THE BEGINNING. THANK YOU, [XXX] THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11300711January 21, 2020
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, AIR BAGS, SERVICE BRAKES, EXTERIOR LIGHTING
THE AIR BAGS HAVE BEEN FIXED. SOMETIMES WHEN I APPLY MY BRAKES THEY ARE SOFT AND I HAVE TO APPLY MORE PRESSURE TO STOP. WHEN THIS HAPPENS I DRIVE REALLY SLOW BECAUSE I DON'T KNOW IF I'M GOING TO BE ABLE TO STOP IN TIME. I HAVE NOT KEPT TRACK OF HOW MANY TIME THIS HAS HAPPENED. AT LEAST 5 TIMES IN THE LAST 6 MONTHS. TWICE I WENT TO MY MECHANIC AND THEY BLED THE BRAKE LINE TO GET IT FIXED. WINTER IS HERE AND I HOPE THIS DOES NOT CAUSE A WRECK BECAUSE YOU EXPECT US TO WAIT UNTIL YOU GET THE PARTS. I HAVE NO OTHER TRANSPORTATION AND NEED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300749January 21, 2020
SERVICE BRAKES
BRAKES SUDDENLY SOFTENED AFTER SLIDING ON ICY ROADS. FITS DESCRIPTION OF JANUARY 2020 RECALL ON THIS VEHICLE. DAYS LATER, BRAKE PEDAL CONTINUES TO TRAVEL NEAR FLOOR WHEN BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300112January 17, 2020
SERVICE BRAKES
ABS SYSTEM FAIL. WAS IN WET CONDITIONS AND BRAKES FAILED. EVERY SINCE THE BRAKE PEDAL WILL GO ALMOST TO THE FLOOR. A COUPLE OF PLACES HAVE BLESSED THE BRAKES BUT IT DOESN'T FIX THE PROBLEMS. RECENTLY TOOK IT TO FORD DEALERSHIP AND THEY TOLD ME IT WAS MASTER CYLINDER LEAKING INTO BOOSTER. WE REPLACED MASTER CYLINDER AND THERE WAS NO FLUID LEAKING SO APPARENTLY THEY DIDN'T KNOW WHAT THEY WERE TALKING ABOUT AND HAVE GOOGLED THE PROBLEM TO SEE THE ISSUE ABOUT THE CONTROL MODULE. MY BRAKES ARE NOW WORSE THAN BEFORE AND CANNOT DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299718January 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
ADVANCETEC WARNING COMES ON AND POWER STEERING NEEDS SERVICE COMES ON AND THE N YOU LOSE POWER STEERING . HAVE HAD RACK AND PINON REPLACE AND AFTER 2 WEEKS IT GOES OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299777January 16, 2020
POWER TRAIN
2010 MERCURY MILAN NOT SHIFTING PROPERLY, VEHICLE WOULDN'T ACCELERATE ON HIGHWAY AND OTHER ROADS, SPUTTERS AND DOESN'T DRIVE UP HILL. BROUGHT INTO JOHN KENNEDY FORD IN CONSHOHOCKEN AND WAS TOLD LEAKING TRANSMISSION COOLING LINE, WHICH IS RECEIVING MANY REPORTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298213January 9, 2020
SERVICE BRAKES
WHEN I HIT A POT HOLE IN THE ROAD OR GO OVER BUMPY RAILROAD TRACKS, MY BRAKES DO NOT WORK AS EFFICIENT AS THEY DID. A JOLT, LIKE HITTING A POT HOLE, WILL MAKE IT AS IF I BARELY HAVE BRAKES. THE BRAKE PEDAL WILL GO ALMOST TO THE FLOOR AND THIS LACK OF BRAKES WILL LAST FROM A COUPLE OF HOURS TO THE NEXT DAY. THEN THE BRAKES ARE FINE. THIS HAS HAPPENED MANY TIMES. .ALWAYS WHILE VEHICLE IS IN MOTION AND ONLY UPON A SUDDEN, HARD JOLT. FIRST TIME IN 2017 AND LAST TIME WAS ABOUT 2 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298026January 8, 2020
STEERING
POWER STEERING WENT OUT ON 16 YEAR OLD DAUGHTER WHILE DRIVING. CAR HAD TO BE TIED AND COST 1300 TO FIX. SEE RECALLS ON 2011 MILAN'S WITH SAME ISSUE. CAR HAS 70K MILES. FEEL WE SHOULD BE REIMBURSED FOR EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297480January 6, 2020
SERVICE BRAKES
BRAKE HYDRALIC WARNING LIGHT COMES ON '- THERE IS A BRAKE RECALL ON MY CAR. DEALER SAYS ,WAIT FOR PARTS '' EVEN WITH RED WARNING LIGHT . FORD SAYS WAIT U TIL I GET THE NOTIFICATI0N LETTER . RECALL SAYS '' POTENTIAL CRASH '' ISSUE . SO ' RECALL . HIGHWAY SAFTEY INVESTIGATION ,,, BRAKE DANGER LIGHT ON ===== AND ' NOBODY SAYS '- GO TO DEALER ,,,OR ,,, DO,NOT DRIVE CAR . WOW ...LIGHT CAME ON ,, GOES OFF WHEN DRIVING . CC : MINNESOTA ATTORNEY GENERAL SAFETY OFFICE ...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292557January 2, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO JARRETT SCOTT FORD OF PLANT CITY (877-751-9729, LOCATED AT 2000 E BAKER ST, PLANT CITY, FL 33563) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPAIRED. THE DEALER ALSO LOCATED UNKNOWN FAILURE CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS 72,293.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296676January 2, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE BRAKES. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT HE FELT A HESITATION WHEN APPLYING THE BRAKES AT VARIOUS SPEEDS WITHOUT WARNING. THE FAILURE MILEAGE WAS 97,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292458January 1, 2020
SERVICE BRAKES
THE CAR WOULD NOT BRAKE CORRECTLY. IT SLIPS WHILE GETTING OFF THE HIGHWAY. IT WOULD NOT BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291304December 26, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHEN THE BRAKE PEDAL WAS ENGAGED, THE BRAKE SYSTEM EMITTED A GRINDING NOISE AND THE ABS INDICATOR ILLUMINATED. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE FOR MANUFACTURER NUMBER: 19S54. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290140December 19, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
I WAS DRIVING IN THE SNOW. I WENT TO APPLY MY BRAKES THAT WHERE WORKING AS I BEGAN TO STOP THE ABS KICKED ON AND I LOST BRAKE PEDAL PRESSURE. NOW I CAN NO LONGER GET BRAKE PRESSURE BUT STILL HAVE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289885December 18, 2019
STEERING
AS I WAS DRIVING A LOW TRACTION WARNING LIGHT CAME ON AND THEN THE STEERING BECAME IMPOSSIBLE WHILE PULLING INTO MY DRIVEWAY AND WENT THROUGH OUR GRASS LEAVING RUTS IN IT. APPARENTLY ONCE THE POWER STEERING WENT OUT AND A WARNING SIGN CAME ON IN VEHICLE IT NOW WILL NOT GO OFF AND ITS IMPOSSIBLE TO TURN. THERE IS A RECALL ON CERTAIN VIN CARS OF OUR MAKE, YEAR AND MODEL HOWEVER NOT SPECIFICALLY OURS. IT IS OBVIOUS IT IS DUE TO THE SAME FAULTY POWER STEERING COMPUTER THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288711December 12, 2019
SERVICE BRAKES
6 MONTHS AGO I HIT A POT HOLE WHILE BRAKING TO MAKE A TURN. THE ABS ENGAGED AND THE BRAKE PEDDLE WENT TO THE FLOOR. I MISSED THE TURN. THE BRAKE PEDDLE WENT 3/4 TRAVEL BEFORE THE BRAKES WOULD SLOW THE CAR. AFTER 3 DAYS THE BRAKES RETURNED TO NORMAL.I BROUGHT THE CAR TO MY MECHANIC AND HE COULDN'T FIND THE PROBLEM. ON DEC 2, 2019 I WAS DRIVING IN SNOW AND IT HAPPENED AGAIN. AFTER THE ABS ENGAGED IT TOOK LONGER TO STOP THE CAR. THIS TIME THE BRAKES ARE NOT RETURNING TO NORMAL. I AM PLANNING ON CHANGING THE ABS HYDRAULIC CONTROL UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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