Mercury Milan Complaints

2,579 consumer complaints on file.

#10332387May 26, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS DIFFICULT TO READ DURING THE DAY AND HE DID NOT KNOW HIS SPEED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THERE WAS NOTHING THEY COULD DO. HE WAS AWAITING A CALL BACK FROM THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329659May 10, 2010
VEHICLE SPEED CONTROL, POWER TRAIN
UNINTENTIONAL ACCELERATION 2010 MERCURY MILAN HYBRID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326507April 19, 2010
TIRES, TIRES:SIDEWALL
THE CONTINENTAL TIRE ON MY 2008 MERCURY MILAN HAS DEVELOPED UNUSUAL SIDEWALL CRACKING AND DETERIORATION. THE DEFECT CANNOT BE TRACED TO WEATHER, CHEMICAL, OR PHYSICAL DAMAGE. IT IS MOST LIKELY A RESULT OF IMPROPER CURING OR OTHER MANUFACTURING DEFECT. THE OTHER TIRES ON THE SAME VEHICLE DO NOT EXHIBIT ANY UNUSUAL SIDEWALL CRACKING. THE VEHICLE IS EQUIPPED WITH TIRE SENSORS AND ROUTINE PRESSURE CHECKING HAS NEVER REVEALED ANY UNDER-INFLATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324880April 10, 2010
FUEL SYSTEM, GASOLINE
VEHICLE IS A 2006 MERCURY MILAN V-6 PREMIER PURCHASED IN SEPTEMBER 2009 WITH LESS THAN 25,000 MILES ON THE VEHICLE. ACCORDING TO CAR FAX SHEET, NO ACCIDENTS, NO PROBLEMS WITH CAR. DROVE OFF LOT ELECTRONIC READER INDICATED 23 MPG AND 27 MPG AVERAGE. ONE MONTH AGO MPG WENT DOWN TO 16.5 AND MPG AV 18.5!!! THEN WENT BACK UP A BIT TO 18.5 MPG AND NOW IT IS AGAIN 16.5 MPG. I AM FURIOUS AND WILL BRING BACK TO COLONIAL NISSAN IN FEASTERVILLE WHERE I BOUGHT MY CAR. HUGE MPG DISCREPANCY BETWEEN THE US EPA MPG AND THE CURRENT HORRIBLE MPG WORSE THAN MY 1993 NISSAN MAXIMA WHICH IS 20 MPG! IS IT THE ETHANOL IN THE GAS? IS IT A PROBLEM WITH THE GAS/AIR RATIO? ALSO, NOTICED PEDAL ACCELERATION ISSUE. LATELY NOT SMOOTH ACCELERATION... CAN PUSH PEDAL AND NO CHANGE IN ACCELERATION FOR TOO LONG A TIME. WHAT IS GOING ON???? PLEASE INVESTIGATE THIS FRAUD. THANK YOU. IF IT IS SIMPLY AN ADJUSTMENT TO THE SOFTWARE THEN I'M OKAY WITH THAT BUT IT THE MPG IS THIS BAD I'M TRADING IT IN... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324446April 8, 2010
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2006 MERCURY MILAN. THE DOOR HANDLE ON THE REAR DRIVER SIDE WAS CRACKED. THE CONTACT WAS UNABLE TO UNLOCK THE DRIVER'S DOOR FROM INSIDE THE VEHICLE; SHE HAD TO ROLL THE WINDOWS TO UNLOCK THE DOOR. THE CONTACT CALLED AN AUTHORIZED DEALER WHO STATED THAT THEY WOULD NEEDED TO DIAGNOSE THE FAILURE. SHE ALSO CALLED THE MANUFACTURER BUT WAS TOLD THAT BECAUSE THE VEHICLE HAD NO OPEN RECALLS, THEY COULD OFFER NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. THE CURRENT MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324360April 7, 2010
VEHICLE SPEED CONTROL
MY CAR SPED UP WHILE I HAD MY FOOT ON THE BRAKE I JUST GOT IT STOPPED BEFORE I HIT A TRUCK THE FIRST TIME. THE SECOND TIME I WAS PULLING INTO MY GARAGE TO PARK MY CAR WHEN IT SPED UP AND I TOOK THE CENTER SECTION BETWEEN MY DOORS BEFORE I GOT IT STOPPED. IT DONE $3299 TO THE GARAGE AND $2600 TO THE CAR. FORD CHECKED IT OUT FOR TWO HOURS AND COULD NOT FIND ANYTHING WRONG. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10322625March 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE IS A 2006 4DR MERCURY MILAN. WHILE I ACCELERATE THERE IS A THUMPING SOUND WHICH MAKES THE VEHICLE JUMP. WHILE APPLYING THE BRAKES AT TIMES THERE IS A THUMP/JERK OF THE VEHICLE WHILE APPLYING THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312430February 20, 2010
LATCHES/LOCKS/LINKAGES
THE KEY TO MY MERCURY MILAN WILL NOT COME OUT OF THE IGNITION. I TAKE VERY GOOD CARE OF MY CARS, AND ONE DAY I WAS SIMPLY UNABLE TO GET THE KEY OUT AFTER PARKING. I CALLED MY HUSBAND, AND UPON HIS SUGGESTION I TRIED TURNING THE KEY ON AND OFF (GENTLY), SHIFTING IN AND OUT OF PARK, AND TURNING THE STEERING WHEEL, ETC., BUT TO NO SUCCESS. AS THE LOCKING MECHANISM (FOB) IS ACTUALLY ON THE KEY, I HAD NO WAY OF LOCKING THE VEHICLE WHICH IS A BIG SAFETY ISSUE ON A UNIVERSITY CAMPUS AT NIGHT. THE DEALERSHIP IS NOT OPEN YET, BUT I WILL TAKE IT IN ON MONDAY. UNTIL THEN, I AM LEFT WITH A CAR THAT CANNOT BE LOCKED WITHOUT AN EXTRA KEY, AND IF SOMEONE BREAKS INTO MY VEHICLE THEY NEED ONLY TO TURN THE KEY AND DRIVE AWAY. THIS IS ENORMOUSLY UNNERVING TO ME AND MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308972February 12, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2009 MERCURY MILAN. I BROUGHT IT IN TO THE DEALER ON FEBRUARY 4 2010. THE COMPLAINT WAS THAT I WAS HEARING A NOISE UPON BRAKING IN FORWARD OR REVERSE. THE DEALERSHIP SAID THAT THEY FOUND THE NOISE. THE BRAKE PADS IN THE REAR BRAKE CALIPER WERE SLIDING BACK AND FORTH IN THE BRACKET. I WAS ADVISED THAT THIS SHOULD NOT BE HAPPENING BUT , IT IS OK TO TAKE THE VEHICLE AND DRIVE IT THIS WAY. I ASKED WHAT SHOULD BE DONE TO CORRECT THIS. THEY SAID THAT THEY DID NOT KNOW HOW TO FIX THIS PROBLEM AND HAD TO NOTIFY FORD TO FIND OUT. THIS HAS BEEN OVER A WEEK AGO. I HAVE CALLED THE DEALER BACK SEVERAL TIMES. THEY ASSURED ME THEY WOULD GET BACK TO ME BY THE END OF THE DAY. THAT STILL HAS NOT HAPPENED. I DO NOT FEEL SAFE DRIVING THIS VEHICLE. IT IS STILL UNDER WARRANTY. HOW SHOULD I MOVE FORWARD ON THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306914February 6, 2010
SERVICE BRAKES, ELECTRIC
OVER THE PAST YEAR THERE HAVE (4) INSTANCES WHERE IT SEEMED AS IF THE BRAKE PEDAL WAS GOING CLEAR TO THE FLOOR. THE LAST INCIDENT WAS NEAR XMAS IN 2009. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302533January 27, 2010
STEERING
KEY WONT COME OUT OF IGNITION AND CAR NOT ENTIRELY IN PARK*CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302062January 23, 2010
TIRES
BLOWOUT OF REAR TIRE ON DRIVER'S SIDE. WE HAD EXITED THE NEW YORK STATE THRUWAY ABOUT 10 MINUTES PRIOR AND LUCKILY THE BLOWOUT OCCURRED ON A BACK ROAD WHICH WAS NOT HEAVILY TRAVELED. THE MECHANIC SENT BY AAA TO CHANGE THE TIRE ADVISED THE TIRE WAS DEFECTIVE. MY VEHICLE IS A 2007 MERCURY MILAN PURCHASED IN 05/2007 AND AT THAT TIME HAD SLIGHTLY LESS THAN 20,000 MILES SO IT IS STILL UNDER WARRANTY. I TOOK THE TIRE TO THE FORD DEALERSHIP WHERE I PURCHASED THE CAR AND THEY TOOK PHOTOS OF THE TIRE AND SENT THEM OVER THE INTERNET TO RECEIVE APPROVAL TO REPLACE THE TIRE. FORD DENIED THE REQUEST. I CONTACTED A LOCAL MICHELIN DEALER AND WAS ADVISED IF FORD HAD DENIED REPLACEMENT, THERE WAS NOTHING THAT COULD BE DONE. SINCE FORD WOULD NOT HONOR THE WARRANTY, I PURCHASED A NEW TIRE FROM THE MECHANIC WHO HAS DONE ALL MY AUTO REPAIRS FOR ALMOST 20 YEARS. HE ALSO INDICATED THE TIRE WAS DEFINITELY DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299117January 12, 2010
WHEELS, STEERING
TL*THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 25 MPH WHENEVER IT SNOWS, THE SNOW GETS CAUGHT INSIDE THE WHEELS. THE VEHICLE WAS OFF BALANCE WHICH CAUSED IT TO SHAKE AND IT BECAME DIFFICULT TO CONTROL THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER; HOWEVER, THE DEALER HAS NOT DIAGNOSED THE FAILURE. THE FAILURE HAS OCCURRED FOR TWO YEARS AND IT HAS BECOME PROGRESSIVELY WORSE. THE CONTACT IS CONCERNED THAT A CRASH COULD OCCUR. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291484November 9, 2009
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. IN SUNNY WEATHER, HE EXPERIENCES DIFFICULTY SEEING THE DISPLAY ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND HE WAS ADVISED THAT THE ENTIRE INSTRUMENT CONTROL PANEL NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291234November 6, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT MY 2007 MERCURY MILAN PREMIERE IN NOV OF 2007. I HAVE NOT HAD ANY REAL PROBLEMS UNTIL ABOUT 3 WEEKS AGO. ON A FRIDAY WE WERE DRIVING TO MY KIDS DOCTORS AND NOTICED THAT THE GEARS WERE SLIPPING A LITTLE BIT. ON THE WAY BACK IT GOT WORSE. SO WE TOOK IT IN TO A FRIENDS TRANSMISSION SHOP AND HE HAD TOLD US THAT THE TRANNY WAS GONE, BAD HISTORY. SO HE HAD MY CAR FOR 8 DAYS PUTTING A REBUILT TRANNY IN IT. WE GOT IT BACK ON THE 8TH NIGHT AND STARTED DRIVING HOME AND NOTICED THAT IT WAS NOT SHIFTING PROPERLY. SO WE TOOK IT BACK AND THE AXLE SEAL HAD GONE BAD. SO ANOTHER DAY AND A HALF OF MY CAR BEING IN THE SHOP. WE HAD THE CAR BACK FOR ALMOST A WEEK AND I WAS DRIVING IT TO THE STORE AND THE RPM'S WENT WAY UP TO 6500 AND WASN'T MOVING. SO I PULLED OVER. WAITED 3 HOURS TO BE TOWED. SO COME TO FIND OUT MY TRANNY IS OUT AGAIN AND THEY NOW HAVE HAD MY CAR FOR 5 DAYS. THEY ALSO TOLD ME THAT 3 OTHER MILANS HAVE BEEN IN FOR TRANNY WORK. I HAVE DISH OUT $1650 FOR A REBUILT TRANNY AND $480 FOR A RENTAL. I NOW HAVE A RENTAL BUT THANKFULLY THE TRANNY PLACE IS PAYING FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278057July 23, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING 65 MPH, THE FUEL PUMP LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE BEGAN TO LOSE POWER SIMULTANEOUSLY. THE CONTACT PUSHED THE FUEL RESET BUTTON AND THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 51,000. UPDATED 08/28/09. *LJ IN ORDER TO RESET THE FUEL BUTTON, THE CONSUMER MUST TURN THE VEHICLE OFF, THEN HIT RESET. UPDATED 09/03/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266389April 22, 2009
TIRES, TIRES:VALVE
SINCE NOVEMBER 2008, I'VE HAD TO BUY TWO NEW TIRES AND REPLACE THE VALVE STEMS ON THE OTHER TWO TIRES ON MY 2007 MERCURY MILAN. FAULTY VALVE STEMS COST ME $450 ON A CAR THAT WASN'T EVEN TWO YEARS OLD. THE MECHANICS WHO WORKED ON MY CAR ALL INFORMED ME OF THE BAD VALVE STEMS THAT WENT OUT IN 2007, SO WHY AS AN OWNER WAS I NEVER TOLD ABOUT THIS PROBLEM WHEN I PURCHASED THE CAR? ISN'T IT THE MANUFACTURER'S RESPONSIBILITY TO INFORM THE CUSTOMER OR BE PRO-ACTIVE AND REPLACE THE TIRES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266258April 21, 2009
VISIBILITY
THE ANGLE OF THE HEADREST ARE SO EXTREME THAT THERE IS ALWAYS TERRIBLE PRESSURE ON MY NECK. THE HEADREST IS ALSO SO LARGE THAT IT BLOCKS MY VIEW WHEN LOOKING OVER MY SHOULDER FOR TRAFFIC. I'M AFRAID THAT I WILL MISS A CAR BECAUSE IT IS BLOCKED OUT BY THE HEADREST. THIS IS VERY DANGEROUS! I'VE ALREADY HAD TO SWERVE UNEXPECTEDLY ON 2 OCCASIONS BECAUSE I COULDN'T SEE A VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262832March 23, 2009
TIRES, TIRES:SIDEWALL
I OWN A 2008 MERCURY MILAN WHICH CAME FROM THE FACTORY WITH MICHELIN P225/50/R17 V93 M&S RADIAL TIRES ON IT. I DISCOVERED A BUBBLE IN THE SIDEWALL OF THE TIRE AND HAD TO THROW THE TIRE AWAY WITH ONLY 8700 MILES ON IT. I CONTACTED MICHELIN AND INQUIRED ABOUT THESE "50" SERIES SIDEWALL CONFIGURATION TIRES HAVING THIS PROBLEM AS TOLD TO ME BY MY TIRE DEALER. THEY AGREED WITH THEIR DEALER THAT THESE TIRES CAN'T TAKE POTHOLES AND WOULD BUBBLE ON THE SIDEWALL AND COULD BLOWOUT AT HIGHWAY SPEEDS!! THEY SAID THEY HAVE NO CONTROL WHERE THE CAR MANUFACTURERS SELL THEIR CARS WITH THESE TYPE OF TIRES INSTALLED ON THEM. THIS PROBLEM EXISTS ON ALL "50" SIDEWALL CONFIGURATION TIRES SOLD BY ALL TIRE MANUFACTURERS. I LIVE IN NEW JERSEY, THE POTHOLE CAPITOL OF THE USA! THESE TIRES ARE DANGEROUS, IF A BUBBLE APPEARS ON THE INNER SIDEWALL WHERE IT CAN'T BE SEEN AND REPLACED, IT COULD BLOWOUT AT HIGH SPEED. I HAVE RECEIVED A COURTESY REIMBURSEMENT OF 50% FROM MICHELIN. I HAVE ALSO BEEN TOLD THAT I CANNOT CHANGE THESE TIRES AND HAVE A "55" SIDEWALL CONFIGURATION TIRE INSTALLED BECAUSE THE FACTORY ABS AND TIRE PRESSURE SENSORS WILL MALFUNCTION!!! I HAVE SENT A LETTER TO FORD/MERCURY ENGINEERING DIVISION TO REQUEST THEIR HELP IN SOLVING THE PROBLEM OF THESE SENSORS MALFUNCTIONING UPON REPLACING THESE "50" SIDEWALL TIRES WITH "55"S AS OF THIS WRITING, I HAVE NOT RECEIVED A REPLY. I HAVE BEEN DOING BUSINESS WITH THIS TIRE/REPAIR FACILITY FOR 40 YEARS AND THEY ARE FULLY AWARE OF THIS PROBLEM EXISTING WITH ALL MANUFACTURERS "50" SIDEWALL CONFIGURATION, AND I TRUST THEM. I BELIEVE THESE TIRES SHOULD BE OFFERED AS AN OPTION ONLY IN THE NORTHEAST WITH A WARNING ABOUT THE POTHOLE DAMAGE. THEY WERE STANDARD EQUIPMENT ON MY MILAN...A 149 MILE PER HOUR TIRE ON A 4 CYLINDER SEDAN!!!! I WANT THE CAR MANUFACTURERS TO DO WHATEVER IS NECESSARY AT THEIR EXPENSE TO CORRECT THE SENSOR MALFUNCTIONS IF THIS "50" TIRE IS REPLACED WITH ONE OF A HIGHER SIDEWALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261428March 10, 2009
EQUIPMENT, TIRES:VALVE
TL*THE CONTACT OWNS A 2007 MERCURY MILAN. ON NUMEROUS OCCASIONS, THE TIRES WOULD LOSE COMPLETE AIR PRESSURE. THE FAILURE INCREASED THE RISK OF A CRASH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE VALVE STEMS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT HAS REPLACED ALL OF THE VALVE STEMS, EXCEPT FOR THE REAR DRIVER'S SIDE. THE MANUFACTURER DID NOT ASSIST. THE VALVE STEM INFORMATION WAS UNKNOWN. THE FAILURE MILEAGE WAS 5,000 AND CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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