Mercury Cougar Complaints (2001)

82 consumer complaints on file.

#10290402October 30, 2009
FUEL SYSTEM, OTHER, STEERING, SERVICE BRAKES, HYDRAULIC, EQUIPMENT
VEHICLE QUITTING IN INTERSECTION AND CAR LOSING ALL POWER ENTERING GARAGE. VIBRATION AND PULLING TO RIGHT AT HIGHWAY SPEEDS. EGR VALVE REPLACED TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274773June 23, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. ON JUNE 20, 2009, A PIECE OF THE SUN ROOF FELL OFF TRACK AND CAUSED THE SUN ROOF TO BECOME INOPERABLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PART REPLACED, BUT WAS INFORMED THAT THE ENTIRE SUN ROOF NEEDED TO BE REPLACED. SHE FEELS THAT THIS IS A SAFETY RELATED DEFECT THAT SHOULD BE INVESTIGATED. THE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246532October 23, 2008
VISIBILITY
WENT TO OPEN SUN ROOF DIDN'T WORK . I WENT TO FIND OUT HOW MUCH IT WOULD COST WAS TOLD OVER 1000.00 AND THIS A REALLY COMMON WITH THIS YEAR AND MODEL OF CAR EVEN WENT TO SALVAGE YARDS NO SUNROOFS THERE THEY EVEN SAID GOOD LUCK THAT FORD DID NOT MAKE THIS ANY GOOD THE HAVE SO MANY PEOPLE LOOKING FOR THE SAME THING THEY CANT GET ONE IN FAST ENOUGH AND WHEN THEY DO ITS GONE THAT QUICK IF IT IS ANY GOOD MOST AREN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243138September 22, 2008
ELECTRICAL SYSTEM
I AM NOT SURE WHO TO CONTACT WITH THIS, BUT I HAVE ALREADY GONE THROUGH MY INSURANCE COMPANY, AND I AM STILL A LITTLE UPSET ABOUT WHAT HAPPENED. I OWNED A MERCURY COUGAR 2DR COUPE 2001. ONE NIGHT I WAS ALERTED BY A NEIGHBOR THAT MY CAR WAS ON FIRE. MY FATHER STARTED PUTTING WATER ON THE CAR, AND I USED A FIRE EXTINGUISHER TO PUT THE FIRE OUT. MY INSURANCE COMPANY HAD A CLAIMS REPRESENTATIVE COME OUT AND CHECK THE VEHICLE. THEY ALREADY SENT ME A CHECK FOR WHAT THEY SAY THE VEHICLE WAS WORTH, AND I AM JUST NOT HAPPY ABOUT IT. I KNOW THAT FORD HAD ISSUES WITH CARS CATCHING ON FIRE. I JUST DON'T SEE HOW THE INSURANCE COMPANY CAN CUT ME A CHECK FOR THE VEHICLE, AND DETERMINE A CAUSE, WITH ONLY PICTURES. MY CAR STILL SITS IN MY DRIVEWAY 2 WEEKS AFTER THE ACCIDENT. THE CAR WAS SITTING PARKED IN THE DRIVEWAY FOR ROUGHLY 8 HOURS BEFORE IT CAUGHT ON FIRE. I JUST HATE THE FACT THAT I AM HAVING TO TAKE A CAR I SPENT 13,000$ FOR, AND NOW I GET TO BUY SOMETHING WORTH 6,700$. I WAS SEARCHING ONLINE TO FIND MORE INFORMATION ABOUT THE VEHICLE FIRES, AND ALSO SAW WHERE IT SHOULD BE REPORTED AND THAT WHY I DECIDED TO WRITE THIS. THANK YOU, SETH GOODOWENS *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10227130May 9, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. WHILE ATTEMPTING TO MAKE A TURN AND/OR WHEN DRIVING FORWARD, THE VEHICLE SHUTS OFF. THE FAILURE OCCURS INTERMITTENTLY AND AT VARIOUS SPEEDS. THE VEHICLE MUST BE RESTARTED AND OPERATES NORMALLY UNTIL THE NEXT OCCURRENCE. NO WARNING LIGHTS ARE ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE WAS INCLUDED IN A RECALL FOR THE FUEL SYSTEM, GASOLINE, BUT THE CONTACT HAD THE RECALL REPAIR PERFORMED TWO YEARS AGO. THE MANUFACTURER INFORMED HER THAT SINCE THE REPAIRS WERE MADE UNDER THE RECALL, SHE WOULD BE RESPONSIBLE FOR THE COST OF THE NEW REPAIRS. THE RECALL NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 102,000 AND CURRENT MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197835July 30, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. WHILE DRIVING 55 MPH, THE ENGINE BEGAN MAKING A KNOCKING SOUND AND EVENTUALLY FAILED. NO WARNING LIGHTS ILLUMINATED AND THE TEMPERATURE GAUGE DID NOT INDICATE ANYTHING ABNORMAL. THE VEHICLE BEGAN SMOKING ONCE THE CONTACT PULLED OVER AND SHE NOTICED RADIATOR FLUID LEAKING. AFTER RESTARTING THE VEHICLE, ALL OF THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND THEY STATED THAT A NEW ENGINE WAS NEEDED. SHE TOOK THE VEHICLE TO MIDAS FOR A SECOND OPINION AND WAS INFORMED AGAIN THAT HER VEHICLE NEEDED A NEW ENGINE. THE CURRENT AND FAILURE MILEAGES WERE 75,000. UPDATED 02/01/08. *LJ THE HEAD GASKETS WERE LEAKING WHICH ALLOWED RADIATOR FLUID TO MIX WITH THE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197180July 23, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I HAVE A SMELL IN THE CAR AFTER AGGRESSIVE DRIVING, AND THE TSB # IS 00252 AND NHTSA IS 616819. WHAT IS CAUSING THIS SMELL, IT JUST STARTED. ALSO WHAT IS NHTSA # 10004066 TSB # 17174. HESITATION I KNOW, WHAT IS MAKING IT HESITATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190620May 14, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
AFTER ALL THE PROBLEMS WITH MY 2001 COUGAR I WISH I WOULD HAVE MADE A BETTER CHOICE IN WHAT VEHICLE I BOUGHT. THE ONE RECALL THAT THEY HAD ON THE FUEL PUMP I HAD TO HAVE THAT REPLACED, BUT I AM NOT SURE THEY REALLY FIXED IT BECAUSE IT STILL HESITATED WHEN I ACCELERATING . THE LOW COOLANT LIGHT ON THE DASH WENT ON IN THE WINTER TIME WHEN I FIRST STARTED THE CAR. AFTER I DRIVING A BIT THE LIGHT WILL JUST TURN OFF. SO HOW THE AM I SUPPOSE TO KNOW WHEN THERE REALLY WAS A COOLANT PROBLEM IF THE LIGHT JUST WENT ON. THEN, THE TRANSMISSION WENT OUT AT 94,000 MILES WITH NO SIGNS OF IT GOING OUT. I WAS DRIVING ON THE HIGHWAY AT 70 MPH WHEN I PRESSED ON THE GAS PEDAL AND NOTHING HAPPENED, LIKE THE CAR WAS IN NEUTRAL. I TRIED DIFFERENT GEARS AND NOTHING. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD AND HAD TO CALL A TOW TRUCK TO BRING THE CAR HOME AND COST $300.00. I HAD TO FIND A PLACE TO BRING THE CAR TO GET A NEW TRANSMISSION WHICH WAS AT A FORD DEALERSHIP. THEY SAID IT WOULD TAKE ABOUT 3 DAYS TO HAVE IT DONE, AND TURNED OUT TAKING 2 WEEKS BECAUSE THEY DIDN'T KNOW HOW TO PUT THE CORRECT TRANSMISSION IN THE BOX. THEY SENT TWO WRONG TRANSMISSIONS BEFORE FORD FINALLY GOT THE CORRECT TRANSMISSION FOR THE CAR TO THE SHOP. THIS COST ME $3,235.00. TRANSMISSIONS FAILING AT 94,000 MILES WAS RIDICULOUS CONSIDERING ALL PROPER MAINTENANCE WAS DONE WHEN IT WAS NEEDED. THERE WERE STILL OTHER PROBLEMS WITH THE CAR, BUT I COULD NOT FIT ALL THE WORDS ON THIS FORM. I DID NOT BELIEVE ANYTHING WAS DONE AT ALL, AND CUSTOMER SERVICE FROM FORD WAS TERRIBLE. THE NEXT VEHICLE I BUY MOST DEFINITELY WILL NOT BE A FORD AND PROBABLY NOT AN AMERICAN VEHICLE EITHER. WORD OF MOUTH IS VERY POWERFULLY AND PEOPLE THAT I TALK TO ABOUT COUGAR PROBLEMS WILL NEVER BE BUYING A FORD. IF ONLY FORD WOULD CARE A LITTLE AND NOT BE AFRAID TO SPEND SOME MONEY TO MAKE THEIR CUSTOMERS A LITTLE MORE PLEASED WITH THEIR PURCHASE THEN MAYBE PEOPLE WOULDN'T LOOK DOWN SO MUCH ON FORD PRODUCTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190023May 7, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT HE ATTEMPTED TO OPEN THE SUNROOF, BUT WAS UNSUCCESSFUL. WHILE DRIVING 60 MPH, THE SUNROOF OPENED AUTOMATICALLY. THE CONTACT WAS ABLE TO CLOSE THE SUNROOF AND DROVE THE VEHICLE HOME. HE REFERENCED A WEBSITE NAMED COUGARSUNROOF.COM THAT HAS VARIOUS COMPLAINTS ON THE SUNROOF FOR THE MERCURY COUGAR. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189699May 3, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 2001 MERCURY COUGAR. THE CONTACT STATED THAT THE METAL SUN ROOF DETACHED FROM THE PASSENGER SIDE OF THE VEHICLE WHILE DRIVING. SHE FURTHER STATED THAT A COMPLAINT WEBSITE WWW.COUGARSUNROOF.COM CONTAINED APPROXIMATELY 800 COMPLAINTS FOR 1999-2002 COUGAR METAL SUN ROOF FAILURES IN A SIMILAR FASHION. SEVERAL OF THE COMPLAINTS STATED THAT THE METAL SUN ROOF ACTUALLY DETACHED FROM THE VEHICLE WHILE DRIVING ON THE HIGHWAY. THE CURRENT AND FAILURE MILEAGES WERE 87,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157214May 10, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
MY AUTOMATIC TRANSMISSION, WHILE DRIVING DOWN THE EXPRESSWAY, SHUT DOWN THE O/D NOW WILL NOT SHIFT INTO 2ND GEAR UNTIL CLOSE TO 5,000 RPM. THE CAR HAS ONLY 60,000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149465February 5, 2006
STRUCTURE:BODY:ROOF AND PILLARS
I OPENED MY MOONROOF ONE DAY AND IT MADE A NOISE SO I LOOKED AT IT AND IT LOOKED TO BE OFF TRACK ON THE DRIVERS SIDE SO WE TRIED TO SHUT IT AND IT WOULD NOT SHUT ALL THE WAY SO WHEN IT RAINED, IT RAINED IN MY CAR. FINALLY TOOK IT TO A REPAIR SHOP AND THEY SAID THAT THE PLASTIC CLIP WAS BROKE AND HAD TO FORCE IT CLOSED SO NOW WHEN I GO DOWN THE ROAD IT OPENS SOME AND COULD EVENTUALLY FLY OFF, IT IS A DISTRACTION WHEN I AM DRIVING BECAUSE IT MAKES NOISE AND RIGHT NOW IT IS COLD OUT AND IT RAINS IN IT. THE REPAIR GUY TOLD ME THAT SEVERAL OTHER PEOPLE HAVE CAME IN FOR THE SAME REASONS THIS COULD CAUSE A PROBLEM AND NEEDS TO BE TAKEN CARE OF. THESE COMPANY'S NOW DAYS MAKE THEIR PARTS SO CHEAP AND THEN SALE THEM FOR A LOT OF MONEY, THEY NEED TO RE-THINK WHAT THEY ARE DOING BEFORE THEY LOOSE ALL OF THEIR CUSTOMERS, NO WONDER THERE ARE SEVERAL PLACES HAVING TO CLOSE. THE REPAIR GUY ALSO TOLD ME THAT IF I DO GET IT REPAIRED THEN I WILL EVENTUALLY HAVE TO GET IT REPLACED AGAIN BECAUSE THEY ARE MADE SO CHEAP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142520November 12, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE WAS NO INDICATION THAT THERE WAS A PROBLEM WITH THE TRANSMISSION UNTIL ONE DAY I WENT TO PULL OUT INTO AN INTERSECTION AND THE CAR FELT LIKE IT WAS IN NEUTRAL. DURING THAT SAME EPISODE, WHEN AT A STOP LIGHT, THE CAR WOULD NOT MOVE UNTIL IT WAS PUT IN 2 INSTEAD OF DRIVE. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE AUTOMATIC TRANSMISSION NEEDED TO BE REPLACED. THE CAR ONLY HAS 48,000 AND THE COST OF THE REPLACEMENT OF A NEW TRANSMISSION WAS $3,256 + TAX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139557October 13, 2005
STRUCTURE:BODY:ROOF AND PILLARS
DT: THE SUN ROOF I BROKE. THE SUN ROOF WOULD NOT CLOSE. THE PROBLEM STARTED ON OCTOBER 2, 2005. AND WHEN THE CONTACT TOOK IT IN TO BE REPAIRED, THEY HAD TO BREAK THE ATTACHMENTS TO GET IT TO CLOSE. AFTERWARDS , THERE WAS STILL A CRACK BETWEEN THE SUN ROOF AND THE REST OF THE VEHICLE. THIS ALLOWS WIND TO COME THROUGH WHILE THE CONTACT WAS DRIVING. SHE HAD TO TAPE IT DOWN TO KEEP IT FROM FLYING OFF. WHEN SHE CONTACTED THE DEALERSHIP, THEY SAID IT WAS NOT A MANUFACTURE R'S DEFECT, AND THAT SHE WOULD HAVE TO PAY FOR THE REPAIR HERSELF. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139073October 7, 2005
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE METAL SUNROOF ON MY 2001 MERCURY COUGAR BROKE FREE ON THE PASSENGER SIDE WHILE DRIVING. FORD APPARENTLY USED PLASTIC PARTS IN THE ASSEMBLY WHICH HOLDS THE METAL SUNROOF TO THE CAR. THESE PARTS FAILED AFTER ONLY 26,500 MILES. IF THE DRIVER SIDE ASSEMBLY HAD ALSO BROKEN, THE METAL ROOF COULD HAVE FLOWN OFF THE CAR AND HIT ANOTHER VEHICLE. A COMPLAINT WEBSITE (WWW.COUGARSUNROOF.COM) CONTAINS APPROXIMATELY 800 COMPLAINTS OF 1999-02 COUGAR METAL SUNROOF'S FAILING IN A SIMILAR FASHION. SEVERAL OF THESE COMPLAINTS NOTE THAT THE METAL SUNROOF ACTUALLY FLEW OFF THE CAR ON THE HIGHWAY. FORD CUSTOMER REPRESENTATIVES HAVE BEEN NOTIFIED OF THIS POTENTIALLY HAZARDOUS DEFECT, BUT NO RECALL OR SERVICE BULLETIN HAS BEEN ISSUED. DOES SOMEONE HAVE TO BE INJURED OR DIE IN AN ACCIDENT CAUSED BY THESE DEFECTIVE METAL SUNROOF'S BEFORE A RECALL IS ISSUED? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127641July 6, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONSUMER STATED THE FUEL PUMP WAS REPLACED UNDER A FORD RECALL. CONSUMER STATES THE VEHICLE IS STILL DOING THE SAME THING AS BEFORE THE FUEL PUMP WAS REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125354June 15, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT CAR BRAND NEW IN SEPTEMBER 2001. AUTOMATIC TRANSMISSION NEEDS REPLACEMENT AT 43,000 MILES (JUNE 2005). NO RECOURSE AS WARRANTY ONLY COVERED ME FOR 3 YEARS/36,000 MILES. THIS IS TOO SOON FOR A TRANSMISSION TO FAIL. ALTHOUGH THE CAR IS AUTOMATIC, I COULD FEEL THE CAR LOSE POWER AS IT SHIFTED AUTOMATICALLY FROM 1ST GEAR INTO 2ND GEAR. TOOK THE CARD TO FORD DEALER WHO TOLD ME IT WOULD COST $3,000 TO FIX. I AM APPALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122652May 20, 2005
FUEL SYSTEM, GASOLINE
CONSUMER WAS NOT INFORMED OF TWO RECALLS ON THE 2001 MERCURY COUGAR. *MR RECALL CAMPAIGN# 04V421000. THE CONSUMER REQUESTED MONEY BACK FOR THE OUT OF POCKET REPAIRS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117620April 7, 2005
VEHICLE SPEED CONTROL:CABLES
WHILE PULLING OUT OF A PARKING LOT VEHICLE SUDDENLY/UNEXPECTEDLY ACCELERATED AND LURCH FORWARD. CONSUMER APPLIED THE BRAKES HARD TO SLOW THE VEHICLE DOWN, ALLOWED THE VEHICLE TO HIT THE CURB, AND TURNED OFF THE IGNITION SWITCH. VEHICLE WAS TOWED TO THE DEALER. DEALER INFORMED THE CONSUMER THAT THE THROTTLE CABLE STUCK. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10112067February 23, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION:FRONT:WHEEL BEARING, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
2001 MERCURY COUGAR. SINCE I HAVE OWNED THIS CAR I HAVE REPLACE THE ENGINE AT 65,000 MILES, LEFT FRONT WHEEL BEARING AT 70,000 MILES, RIGHT FRONT WHEEL BEARING IS ON ITS WAY OUT AT 100,000 MILES ALONG WITH A PLUGGED CATALYTIC CONVERTER, AND TRANSMISSION SLIPPAGE. A/C ALSO FAILED AT 115,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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