Mercedes-Benz Sprinter Complaints (2020)

103 consumer complaints on file.

#11466485May 28, 2022
VISIBILITY/WIPER
Component that malfunctions: drivers (left) side fixed mirror, It is available for inspection upon request. Vehicle owner's safety and the safety of others is put at risk because the mirror image is distorted due to rattling/vibration: there is a noise produced as well when the vibration begins, distortion ensues immediately thereafter. The problem has been reproduced and confirmed by a Mercedes Benz Dealer. The vehicle should be inspected by the manufacturer as soon as possible since the unsafe condition should be addressed immediately for the benefit of all owners. There were no lamps, messages or other symptoms of the problem prior to the failure and the unsafe situation began immediately after purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464883May 16, 2022
UNKNOWN OR OTHER
The closest authorized service center cannot inspect my vehicle for all three recalls for five months. Since the recall information states that the recall may effect the safety of the vehicle, this seems like an unacceptable time to wait.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462329April 26, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
cross wind assist too sensitive, kicking on randomly causing more mouvement than if it wasn't doing anything. Wind would normally move me sideways about 6" and this thing moves me by 2', slams on the brakes, slows down when trucks are in my ass. The swing it gives when kicking on with side winds lifted 2 wheels in the air and also did a couple tire marks on asphalt from blocking wheels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461522April 20, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 60 - 80 MPH, the Crosswind Assist feature malfunctioned and was not able to be deactivated, causing the vehicle to abruptly brake and inadvertently turn the steering wheel. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460698April 14, 2022
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Cross wind assist if really dangerous. Very little cross wind and it hit the brakes really hard, the van fish tails and slows down so much people will rear end me. Date is last time it happened but it's been doing this since we got this vehicule. Very well know problem across many Sprinter owners. There's currently no way to disable this feature for the driver. Also have an older sprinter without this feature and it's unnecessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460110April 8, 2022
FUEL/PROPULSION SYSTEM, ENGINE
I purchased my van Feb 5, 2021 with 8 miles on it. By April, it was hesitating intermittently at low speeds. It got progressively worse. MB of Athens could not diagnose it in 2 visits in May and June of 2021. By August, the Sprinter service manager at RBM of Atlanta, Charles told me on the phone that he was sure it was the EGR valve and none were available. ETA of a valve was Nov, 2021. The date then moved to Jan, 2022. It is April and there are no EGR valves in the world to be put on my van. The hesitation has progressed to higher speeds. I am going to be killed in this van, my only work van, as I never know when the hesitation will occur. It is dangerous. Mercedes knows they have a problem. I have 2 MB Customer Care complaint files and no results. This problem is a result of their faulty emissions system. I know they are fully aware and do not want to admit their issue and take liability. I bought this van on the MB reputation for quality and service as my job depends on it. I am scared to drive it, but must make a living. I need help. The public should be made aware. I know I am one on many, many with this issue and no resolve. They continue to manufacture new vans in Charleston, SC daily with EGR valves. This is wrong. Please respond. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457873March 22, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411000 (Electrical System, Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455893March 9, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that after refueling the vehicle, the Diesel Exhaust Fluid (DEF) warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a faulty level sensor inside of the Diesel Exhaust Fluid (DEF) tank. The contact was informed that the DEF tank needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454048February 25, 2022
SERVICE BRAKES
I have called the Mercedes dealer in Collierville Tennessee a dozen times and left messages to get the vehicle in for the recall. i cant get a return call from the Sprinter service manager there. very very frustrating and made me loose faith in the brand for customer service and a blatant disregard for my safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450266February 3, 2022
UNKNOWN OR OTHER
My complaint is regarding Mercedes Benz of Eugene, my disservice started May 20,2021, I will leave that story at the end of current complaint. On November 17,2021 I contacted Jason Cowdry, service specialist for Sprinter Vans. Two issues, the one that is consistent and no resolution is the radio. The other is documented and recorded for future evidence for repair. The van has an AM FM radio stock, came with my new purchase of this van. I reported that when tuned into a station be it on AM or FM, it begins to broadcast another radio station for about 3-10 seconds and then switch back. This occurred on any station, at any time, any location. Portland, Oregon coast, Ontario Oregon etc. Recommend repair was to replace radio. After receipt of new radio and installed the problem continued in the shop. Jason mentioned that he would need to request another radio, that is was the same issue. At that time of my revisit, Jason mentioned that another customer complained about the same issue. The radio was replaced again. I was told any issues please contact with concerns.(third radio) I drove 2 minutes away, I was on the phone to Jason stating the issue is the same and has changed broadcast 3 times in the very short time. I asked if he would like for me to return. No will set up appointment for further review. Jason went on to mention that he and the repair representative listened to the radio for 30 minutes and no issue. The first of many colorful non-truths, I was scheduled for another radio replacement, this would be the third and many inconveniences to me. Each visit was an AM appointment, each was a long day process, the joke with Jason was that it should be quicker because they have replaced it so many times. Jason mentioned that the cost of the radio was $1300.00 and need to add in labor. FYI I was told. Upon return to the dealership, I was told by Jason that in speaking with a local representative of Mercedes Benz, the radio was not this issue, they changed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446870January 10, 2022
ELECTRICAL SYSTEM
The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446394January 5, 2022
SEATS
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact stated that the front and rear end tracks where the front driver’s and passenger's seats were mounted would cut his leg while entering or exiting the vehicle. The dealer was made aware of the failure and referred the contact to the original dealer, Renegade RV (52216 IN-15, Bristol, IN 46507) where the RV was purchased. Renegade RV was made aware of the failure but provided no assistance. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445887January 2, 2022
ELECTRICAL SYSTEM
The 2020 Mercedes Sprinter EIS (Electronic Ignition System) module is placed directly to the base of A pillar. Its electrical connector is pointing straight up and cable entry does not have drop loop - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. If the EIS module shorts out, the vehicle is inoperable and has to be towed to dealership for repair. MB retails EIS module at $1800+ MB knows it’s a product defect. In its service bulletin of LI54.21-N-069524, They had a temporary solution by using an plastic bag (part number A 638 546 00 35) to cover the top connector. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442279December 1, 2021
ELECTRICAL SYSTEM, AIR BAGS, BACK OVER PREVENTION
The contact owns a 2022 Midwest Automotive Passage MD4 RV built on the chassis of a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Numbers: 21V410000 (Electrical System, Air Bags) and 21V411000 (Electrical System, Back Over Prevention). The contact stated that while driving at an undisclosed speed, the cruise control and Forward Collision Avoidance would not activate as needed. The dealer was made aware of the recalls but informed the contact that appointments were not available until March 2022. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 125.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441463November 23, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Active brake assist inoperable and cruise control is not available when this occurs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440024November 10, 2021
UNKNOWN OR OTHER
We purchased this vehicle used from Mercedes-Benz of Stockton, CA in September 2021. Mercedes Benz has been unable to complete the recall after numerous attempts at the dealership and contacting customer care after 3 months. We cannot use the vehicle for our business with an open recall and Mercedes-Benz does not have a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439860November 9, 2021
ENGINE, ELECTRICAL SYSTEM
Here's what I wrote: The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434506September 27, 2021
ELECTRICAL SYSTEM, ENGINE
On Sept 6 2021 the engine suddenly stalled/stopped while driving on 194 west of Pullman Wa. A partial restart enabled me to move to a safer location. The Check Engine light came on. I used myOBD scanner to identify engine failure fault codes. Electrical sensor short circuits were identified. Vehicle was transported to a MB dealer in Spokane where a chaffed engine wiring harness was identified as the cause. MB engineers in Stuttgart Germany confirmed this diagnosis. I have now learned that the factory harness installation rubbing against engine components has been an ongoing problem in the Sprinter Van. This defect has contributed to engine failures as acknowledged by several MB technicians. Owners of all affected MB Sprinter Vans should receive notice of this potentially dangerous wiring harness defect. MB USA should be mandated to recall and modify the harness attachment points where abrasion of the harness cover and wiring is occurring. Preventing unexpected engine shutdowns in Highway traffic must be a priority of any vehicle manufacturer. Rear end collisions endanger the safety and lives of vehicle occupants. The defective engine wiring harness installation should be addressed immediately. Please share my report with MB USA. Accident Prevention Saves Lives
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433961September 22, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
My husband was stopped at a stop light on Sept. 9th when the van randomly (and without provocation) shifted itself from drive into park. We called the dealership to explain the problem and ask that they look into it. We made an appointment and dropped off the vehicle yesterday. Service Department called and verbally stated that they had taken a van on a test drive and that the van had acted "normally" and that they anticipated returning the van to us with the instruction that if we experienced the problem again to contact them. I was not happy with this response as I felt that the problem was a severe safety issue and not enough had been done to investigate it. I quickly googled "mercedes going into park on its own" and found an article detailing reports of 2010 mercedes sedans going into park on their own while the driver was slowing to stop (exactly as we experienced). An accompanying official mercedes benz service department memo in the article confirmed the problem, mentioned the "auto p" feature and blamed the problem on a faulty ignition switch. I called the service department back, referenced the memo and asked if a faulty ignition switch could be to blame. The service department stated that it would be impossible because the ignition switch has changed. They stated that my husband must have taken off his seat belt and engaged the auto p feature. My husband did not unbuckle his seat belt that day. The dealership returned the van noting that they were able to duplicate the issue and engage the auto p feature by unbuckling the driver's seat belt at low speed. My husband and I tried to duplicate and engage the auto p feature ourselves by unbuckling the driver's seat belt after it was returned but were unable to do so. Interestingly, mercedes benz has recently issued a recall for driver's manuals because they acknowledge that the directions for how to engage the feature as explained in the manual are incorrect. Unbuckling will not engage auto p.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429648August 18, 2021
ENGINE
Vehicle hesitates during acceleration. Problem occurs between 1700 and 200 rpms. Dealer has been notified and unable to repair. Dealer states that the problem is well-known by MB and will re resolved via a software update
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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