Mercedes-Benz Sprinter Complaints (2019)

116 consumer complaints on file.

#11486867September 28, 2022
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Awning operation and lights are controlled by switchs in vehicle and/or app. Intermittently switchs will not work. Awing sometimes stutters when deployed. So far we have been able to fully retract. We have not taken to dealer since the symptoms are very sporadic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480168August 19, 2022
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
After MB performed required "Campaign" #2021070027 related to transmission, CDI, VGS and SCR (emissions controls), transmission now shift erratically and sometimes unpredictably, engine in now running a higher RPMs, oil pressure is higher and fuel economy (as measured by manual calculations) has decreased by not less than 15%. Vehicle was originally taken to MB dealer related to a repeated (3 times) intermittent/unexpected power loss and dash warning. Loss of power could lead to loss of control, especially at highway speeds. The vehicle was inspected and above noted campaign was applied. Mileage on the vehicle is currently 15000. Events took place between 12k and 14.5k. Degrade of fuel economy as well as other operations degradations took place after a service visit at 14.5k.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478818August 11, 2022
POWER TRAIN
Park feature on automatic transmission. Unit is available for inspection upon request. Unit was idling on the street for approximately 10 minutes, vehicle was in park. Vehicle began rolling down the incline while in park. Crew was in vehicle applied the brakes to stop the vehicle from rolling. Vehicle was sent to dealer. Dealer advised that a vehicle parked with the transmission in park position and the parking brake not engaged, The vehicle may roll away. They attached pages from the owners manual stating if you park the vehicle with the transmission in park position and the parking brake is not engaged the vehicle may roll away. Engaging park position is not a fully adequate replacement for the parking brake. No warning lights were on inthe vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470105June 20, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Air blower, defrost, and heat failure in heavy rain creating a dangerous situation while driving 70mph on a two lane highway with oncoming traffic. I could not see and had to pull over. Visibility through the window became low very fast. Two years ago the same issue happened. The dealer updated software which fixed the issue, until now. When my vehicle was in the shop, they had another in as well with the same issue and they couldn't find a solution. The software update did not fix the problem for them. Long forum posts on the internet with many people having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467313June 3, 2022
UNKNOWN OR OTHER
Regarding onboard OEM Navigation system (MBUX) - I feel there is a serious safety issue in the factory supplied, vehicle specific GPS Navigation unit. In the Northeast, we have many parkways, low bridges etc. and the built in navigation system will happily route you onto restricted access parkways or right into a low bridge. My stock Sprinter is close to 10ft tall.... When leaving Long Island, NY , even if you research your route and then entrust the navi system guide you - your route is guaranteed to change due to traffic information. I'm not expecting a miracle - but a truck GPS is not rocket science - don't route me into a low bridge or onto a parkway. A simple checkbox "avoid parkways" would be a start. Another good one would be "avoid low bridges" At the very least add an "OK" checkbox stating we all agree the supplied route is for entertainment purposes only and not to be relied on for vehicle navigation. Thank you for all you do for the public! , Mark
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465861May 24, 2022
ELECTRICAL SYSTEM
EIS controle module failed and Sprinter won't restart. Happened on the freeway when I was driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462472April 27, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Mercedes-Benz Sprinter 3500. The contact stated that while seated in the swivel chair inside the vehicle, she turned the swivel chair around to watch the television and several unknown warning lights started flashing on and off and the vehicle would not start. The contact stated that an independent mechanic was contacted and arrived at the residence to service the vehicle. An unknown repair was performed and the vehicle was able to be started. The vehicle was taken to the local dealer and the contact was informed that the seat wiring harness needed to be replaced. The vehicle was repaired however, the contact was concerned that by using electrical tape in the repair, the repair was not properly completed. The contact stated that while researching the failure, she became aware of NHTSA Campaign Number: 21V410000 (Electrical System, Back Over Prevention) which she related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458133March 24, 2022
ENGINE
The contact owned a 2019 Mercedes-Benz Sprinter 3500. The contact stated while driving at 50 MPH with his wife in the front passenger seat and six passengers in the rear seats, the vehicle began to stall. There were no warning lights illuminated. The contact heard an abnormal sound coming from the engine and noticed smoke coming out of the hood and inside the cabin of the vehicle. The contact veered to the side of the road and turned off the vehicle. Both the contact and his wife exited the vehicle. The contact stated while he was contacting road side assistance, his wife noticed smoke and flame coming out of the front passenger's side Whewell of the vehicle. All the passengers exited the vehicle. The contact extinguished the fire with a fire extinguisher; however, the fire restarted and increased significantly. The contact stated that the fire burned the front end of the vehicle. There were no injuries sustained. The fire was extinguished by the fire department. A fire department report was filed. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 21,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11452051February 15, 2022
PARKING BRAKE:CONVENTIONAL, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, the vehicle inadvertently shifted into REVERSE and started rolling backward almost pinning the employee up against the front wall of the garage. The contact stated that the vehicle was reversing at approximately 2 MPH. The vehicle rolled backward into the front wall of the garage. There was damage to the driver’s side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced NHTSA Campaign Number: 21V972000 (Electrical System). The manufacturer had been informed of the failure and informed the contact that the issue was not a defect but an operator’s error. The failure mileage was approximately 50,925.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11448357January 21, 2022
SUSPENSION, WHEELS:RIM
The contact's uncle owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that an abnormal rubbing sound was coming from the vehicle without warning. After an inspection, neither the contact nor his uncle could diagnose the cause of the failure. While the contact's uncle was driving 70 MPH, one of the rear driver’s side tires detached from the axle without warning. His uncle was able to pull over and the contact retrieved the tire. Upon inspection, they discovered that the inner wall of the rim had sheared and that the lug nuts were still attached to the rim. The contact stated that the failure was related to the poor design of the axle. Due to the failure, the vehicle was towed to the dealer where it remained in their possession. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447877January 18, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN was included in the recall. The failure mileage was 13,575. VIN tool confirms parts not yet available. Repair was finished by on Feb 4, 2020. Consumer never received invoice from them, as it went thought insurance company.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11444190December 17, 2021
TRAILER HITCHES, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING:POTABLE WATER:STORAGE TANK
The contact owns a 2020 Tiffin Wayfarer Motorhome built on a 2019 Mercedes-Benz Sprinter 3500/4500 chassis. The contact stated that while driving approximately 55-65 MPH, the water tank fell onto the exhaust system. The contact received notification of NHTSA campaign numbers: 21V610000 (Trailer Hitches) and 21V753000 (Equipment). The contact called the local dealer who stated additional hours were needed to complete the repairs. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, declined the repairs. Parts distribution disconnect. The approximate failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442814December 6, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2019 MERCEDES BENZ SPRINTER 2500. CONSUMER WRITES IN REGARDS TO DEFECTIVE ELECTRONIC MODULES. THE CONSUMER STATED THE EIS AND EZS MODULES ARE EXPOSED TO WET AND DAMP CONDITIONS. OVERTIME THEY CORRODE AND NEED TO BE REPLACED. THE CONSUMER STATED THE MODULES WERE IN A POOR LOCATION. THE CONSUMER STATED THE VEHICLE EXPERIENCED A FAILURE WHILE THE VEHICLE WAS NOT IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442307December 1, 2021
ELECTRICAL SYSTEM
The powertrain controller and the ignition switch module found to have water corrosion, due to moisture dripping from window condensation. This is a well-known and documented engineering/design flaw of 2019 and newer Sprinters, with the newer electronics located where they are highly susceptible to water damage from window condensation. This results in a sudden "kill" leaving passengers suddenly, unexpectedly, and without prior warning stranded, creating a serious safety issue. Possibly becoming stranded suddenly, without warning in an extreme cold or hot outdoor temperature, and in areas without cell phone reception is a serious safety concern. A tow is necessary to an authorized Mercedes Service Center. Our safety has unknowingly been put at risk, had this happened in an area of no cell reception and adverse weather conditions. Though well documented and known by Mercedes (Sprinter Source.com and Service Departments) this issue has not been escalated to a Recall level. There were no warning lamps, messages or other symptoms of the problem prior to the failure. We have since learned that this issue is not a matter of 'if it happens' but WHEN it will occur. Yet, warranty coverage is not available until until one becomes suddenly stuck and stranded with an inoperative Sprinter. Yes--this should be a Recall! Wilsonville, Oregon Mercedes Service Center says the above condition is well-known, and Mercedes has recommended a fix with a Mercedes plastic bag covering and a relocation of vulnerable electronics. Our corroded electronics were inspected and confirmed by above Wilsonville Service, and our Sprinter is currently awaiting parts for replacement, all under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436959October 15, 2021
UNKNOWN OR OTHER
The van rolled even though it was in park. the first time it hit multiple cars when it rolled. We took it to Mercedes but they insisted nothing was wrong with the van. Issue happened multiple times and each time Mercedes claimed nothing was wrong. Finally one day it just rolled back and turned over and was destroyed
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11435232October 2, 2021
STEERING
I brought my 2019 4x4 Sprinter Van in for a campaign recall for the power steering hoses and clamps. The dealership said they made the repairs as necessary and sent me on my way. A few weeks later the power steering hoses blew while driving and almost caused an accident. I was stuck on the side of the road and lost all steering capabilities. Come to find out the dealership lied and never made the repairs as necessary as far as replacing the faulty clamps. After getting the vehicle towed back to the dealership they replace the clamps with cheap hardware store clamps and I have had problems with my power steering ever Since then. I’ve taken my vehicle back multiple times for them to make the repairs and they replace the power steering pump once with a remanufactured one unfortunately I continue to have power steering issues. This is all due to the faulty hose clamps on the power steering unit for the 2019 4x4 Sprinter Van. If they would’ve replace the hoses with longer hoses and the proper fittings this would’ve all been prevented and could potentially prevent a serious accident while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434117September 23, 2021
ELECTRICAL SYSTEM, POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Stranded and required towing due to condensation and EIS Module The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433096September 15, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, VISIBILITY/WIPER
The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432851September 14, 2021
UNKNOWN OR OTHER
The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432261September 9, 2021
ELECTRICAL SYSTEM
The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the dash (dash cupholder) or any humidity from windshield interior condensation will drip right down the wiring and into the EIS module causing it to short out. _ If the EIS module shorts out, the vehicle will be inoperable until a new unit is fitted. _ The EIS module retails at $1800+ from Mercedes _ Had Mercedes installed the EIS module with the connector facing DOWNWARD - this moisture related issue would not exist. _ There is no drip loop provisions in the wiring. _ Mercedes is aware of the issue as they have created a plastic bag with part number A 638 546 00 35 and they are charging $20 for it. As of right now, Mercedes refuses to fix this issue preventatively. They will only repair it AFTER the EIS module has shorted out. They are refusing to treat this as a warranty claim even though it is clearly a manufacturer defect. Please help? Thank you You can also refer to this thread from other Sprinter owners with the same issue: https://sprinter-source.com/forums/index.php?threads/83054/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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