Mercedes-Benz ML-Class Complaints

497 consumer complaints on file.

#11174624February 5, 2019
ENGINE
OIL CAP FROM THE TOP OF THE ENGINE LEAK OIL SLOWLY CAUSING THE OIL GET INTO THE AIR HOSE IN FRONT OF THE ENGINE. ENGINE LIGHT COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173386January 31, 2019
UNKNOWN OR OTHER
MOLDY SMELL IN THE CAR. I TRIED TO TALK TO MERCEDES, AND THEY SAY THEY WOULD FIX MOLDY SMELL ON AIR CONDITIONER FOR FEE- IT'S 70000$ VEHICLE, I TRIED THAT ALREADY AND SMELL CAME BACK. SO THERE IS SOMETHING MORE THEN AIR CONDITIONER. PLEASE HELP! THIS IS GOING ON FROM 2014 WHILE CAR WAS UNDER WARRANTY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164187December 31, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2016. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161202December 13, 2018
UNKNOWN OR OTHER
TAILGATE OPENS WITHOUT BEING ACTIVATED. WHEN BACKING OF GARAGE TAILGATE CAME OPEN AND HIT GARAGEDOOR OPENING, CAUSING SHEETMETAL TO BEND. THIS HAS HAPPENED SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156737December 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ATLANTIC CITY (6623 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ 08234, (609) 645-9000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155456December 2, 2018
AIR BAGS
TAKATA RECALL, MY AIR BAG RECALL HAS BEEN POSTPONED AND DELAYED MULTIPLE TIMES FOR OVER 2 1/2 YEARS. THE MOST RECENT POSTPONEMENT STATED THAT THE REPLACEMENT PARTS WOULD BE AVAILABLE BY SEPT 30 2018. I STILL HAVEN'T HEARD ANYTHING AND IT IS NOW DEC 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155509December 2, 2018
AIR BAGS
TAMARA RECALL - STILL NO PARTS AT DEALER TO FIX MY AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155344December 1, 2018
AIR BAGS
RECALL WAS MADE IN 2016. IT IS DECEMBER OF 2018 AND THE PART OR REMEDY TO FIX THIS DANGEROUS RECALL IS STILL NOT AVAILABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154156November 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER (JACKIE COOPER IMPORTS, 9393 S. MEMORIAL DRIVE, TULSA, OK), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154277November 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ OF STOCKTON, 10777 TRINITY PKWY, STOCKTON, CA 95219, (209) 944-5511) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152448November 19, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ ML350. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE OIL COOLER FAILED. THE CONTACT STATED THAT A SIGNIFICANT AMOUNT OF OIL LEAKED ONTO THE ENGINE DURING A ROUTINE OIL CHANGE. SULLIVAN-PARKHILL IMPORTS (401 WEST MARKETVIEW DRIVE, CHAMPAIGN, ILLINOIS 61822, (217) 352-4161) DIAGNOSED THAT THE COOLER GASKET WAS FAULTY AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER STATED THAT THE ENGINE NEEDED BE TO CLEANED DUE TO SIGNIFICANT AMOUNTS OF OIL LEAKING ONTO THE MOTOR OF THE DIESEL ENGINE. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. *TT CONSUMER OIL SEAL LEAK -BLOWS OIL OVER ALL OVER ENGINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151204November 13, 2018
AIR BAGS
I HEVE A RECALL ON MY MERCEDES BENZ 2011 AIR BAG AND ALSO THE SRS LIGHT IS OPEN ON DASHBOARD. IT'S BEEN ALMOST A YEAR AND NO ONE DEALER HES THE PARTS FOR CHANGE. THIS IS SO RIDICULOUS. IMAGINE IF YOU MAY HAVE AN ACCIDENT. WHOSE GOING TO BE RESPONSIBLE FOR.....I HOPE SOMEONE CAN HELP ME WITH THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151313November 13, 2018
AIR BAGS
TAKATA RECALL REPLACEMENT PARTS FOR MY VEHICLE STILL HAVE NOT ARRIVED AT MY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144916November 2, 2018
AIR BAGS
DRIVER'S SIDE AIR BAG WARNING LIGHT STAYS ON, DEALER SAYS IT'S THE WIRING IN STEERING COLUMN OR THE CONTROL MODULE AND WANTS ABOUT $1100 TO FIX. JUST ALL OF A SUDDEN CAME ON WITH NO OTHER EVENT HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144447October 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS CONTACTED NOT CONTACTED FOR PARTS AVAILABILITY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WERE UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144513October 31, 2018
UNKNOWN OR OTHER
REAR TAILGATE OPENED WITHOUT BEING OPERATED AS I WAS ENTERING GARAGE. REAR WINDOW HIT GARAGE TRIM AND BROKE. THIS HAD HAPPENED BEFORE DRIVING DOWN THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140453October 15, 2018
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 451-1400) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 12E028000 (EQUIPMENT). THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK AND WOULD NOT RELEASE PROPERLY WHEN NECESSARY; HOWEVER, IT WAS NOT THE FLOOR MAT THAT CAUSED THE FAILURE, AS NOTED IN THE RECALL CAMPAIGN. WHILE EXITING A CAR WASH TERMINAL, THE ACCELERATOR PEDAL FAILED TO RELEASE. THE CONTACT MANEUVERED THE BRAKE PEDAL AND CRASHED INTO A CONCRETE WALL. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DRIVER SUSTAINED CHEST PAINS, PAINS TO THE BREASTS, A BRUISED MOUTH THAT WAS BLEEDING, AND A HEAD INJURY. MEDICAL ATTENTION WAS REQUIRED. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH. THE MANUFACTURER WAS ALSO NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11132292September 29, 2018
SEAT BELTS
SEAT BELTS WILL NOT EXTEND. WHEN TRYING TO BUCKLE SEAT BELT, THE BELT RETRACTOR LOCKS AS YOU TRY TO EXTEND, PREVENTING YOU FROM BUCKLING YOUR SEAT-BELT. AFFECTS BOTH DRIVER AND PASSENGER SEAT-BELTS. INTERMITTENTLY HAPPENS AND SEEMS TO BE TEMPERATURE RELATED. MORE LIKELY TO HAPPEN WHEN IT IS WARM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132004September 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE DEALER (MERCEDES-BENZ SOUTHHAMPTON, 575 S COUNTY RD 39 S, SOUTHHAMPTON, NY 11968, 631-204-2500) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130674September 21, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEELER MERCEDES-BENZ (1111 TROY SCHENECTADY RD, LATHAM, NEW YORK 12110, (518) 785-4197) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz ML-Class