Mercedes-Benz EQB-Class Complaints (2023)

96 consumer complaints on file.

#11742099June 4, 2026
ELECTRICAL SYSTEM, ENGINE
I am reporting a significant safety concern regarding my 2023 Mercedes-Benz EQB. While my specific VIN has not been included in the current high-voltage battery fire risk recall (NHTSA Campaign 26V073000), my vehicle is a 2023 model that shares the identical high-voltage battery architecture, manufacturing window, and platform design as the approximately 12,000 EQB vehicles officially recalled due to an internal defect that causes sudden, unpredictable battery fires. As a vehicle owner, I am now experiencing deep, well-founded anxiety regarding the safety of this vehicle. Due to the proximity of my vehicle's design to those definitively identified as defective, I have lost confidence in the vehicle's safe operation. I can no longer park this vehicle in an enclosed garage or charge it with confidence, effectively limiting my ability to utilize the vehicle as intended. I am filing this report to formally document my concern that this safety defect may be more widespread than the current recall population suggests, posing an unreasonable risk to the safety of myself and the public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741394June 1, 2026
FUEL/PROPULSION SYSTEM
MB recall is since Feb 2026 and they neither ready to fix it not ready to provide a proper compensation . The vehicle is currently unusable for the following reasons: 1. Safety Catch-22 (Fire vs. Theft): Due to the fire hazard associated with the current battery recall, I cannot safely charge or store the vehicle in my garage. However, the local Township Police have explicitly advised against keeping the car outside due to high theft risks in the area. Mercedes-Benz has essentially provided a vehicle that is neither safe to keep indoors nor secure to keep outdoors. 2. Home Charging Restrictions: I typically charge the vehicle at night; however, the current recall guidelines necessitate monitoring the charge to ensure it does not exceed 80%. I have no practical way to monitor this throughout the night, making home charging a safety liability. Public Infrastructure Failure: The EVgo charging network has blocked the Mercedes-Benz EQB model from their network due to these safety concerns. This further eliminates my ability to use the vehicle for standard commuting or travel. 3. Lack of Support and Loaner Access: Despite these documented safety risks, my local Mercedes-Benz dealer has refused to provide a loaner vehicle, stating they are awaiting specific instructions from corporate. This leaves me without a safe mode of transportation while I continue to pay for a vehicle I cannot use. 4. Financial Loss: I am currently paying monthly insurance premiums of approx $300, car payments of $529, and have recently invested in new tires for a vehicle (~$1200) that is sitting idle. I am incurring the full cost of ownership for a product that fails to meet basic safety and utility standards. I need NHTSA to help me here as MB is not able to honor its federal mandate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739848May 25, 2026
ELECTRICAL SYSTEM
Mercedes has not provided any remedy for NHTSA Recall Number26V073. We have written the following email on April 26, 2026 but have not received any reply. Please find attached letter we have written to Mercedes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739562May 22, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Mercedes Benz EQB 250. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System) however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer and the dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that the remedy parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated their concern. The contact stated that the vehicle is unsafe and hazard to drive for the contact daughter and other passenger The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739346May 21, 2026
FUEL/PROPULSION SYSTEM
I received an Important Safety Recall notice (NHTSA Recall ID: 26V073) from Mercedes-Benz USA in March 2026 regarding my 2024 EQB (VIN: [XXX] ). The notice states that the high-voltage battery may fail due to an internal short circuit, potentially causing a vehicle fire while parked or driving. No incident has occurred. This complaint is filed because no remedy is available and no timeline has been provided by the manufacturer. Mercedes-Benz has advised owners to limit charging to 80% and to park outside while awaiting battery replacement parts. This interim guidance creates an additional hardship: my vehicle is garaged in ZIP code 98119 (Seattle, WA), where property crime is documented at over 50% above the national average. The manufacturer's guidance forces me to expose a $55,000+ vehicle to elevated theft and vandalism risk indefinitely, through no fault of my own. I am requesting NHTSA pressure Mercedes-Benz to accelerate parts availability and provide affected owners with a loaner vehicle or covered parking reimbursement until the remedy is performed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737954May 14, 2026
POWER TRAIN
I am requesting that my 2023 Mercedes‑Benz EQB be added to the recall associated with high‑voltage battery safety issues. My vehicle is exhibiting the same symptoms described in NHTSA Recall No. 26V073000, but my VIN is not currently included. I was instructed not to fully charge the vehicle and warned that it may pose a fire hazard if parked inside my garage. These warnings indicate a serious safety defect involving the high‑voltage battery system. The vehicle cannot be safely stored at my residence, and its normal operation is substantially impaired. The safety risk is significant: the vehicle may overheat or catch fire during charging or while parked. This creates a danger to occupants, nearby structures, and the public. The problem has been acknowledged by the manufacturer in communications but no permanent repair is available. The symptoms and restrictions match those described in the existing recall. I am requesting that NHTSA investigate and determine whether my vehicle should be added to the affected VIN list, as it appears to suffer from the same high‑voltage battery defect and presents the same safety hazards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736984May 11, 2026
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Compounded Electrical Failures In addition to the battery defect, this specific vehicle has exhibited recurring electrical malfunctions, including: Total failure of the backup cameras and parking sensors. Intermittent failure of the HVAC system (Air Conditioning), critical in the Florida climate. Erratic Autonomous Braking: The vehicle has repeatedly engaged emergency braking while reversing without cause, nearly resulting in multiple collisions. Diminished Utility and Breach of Lease Expectations The "interim" instructions provided by Mercedes-Benz have fundamentally altered the vehicle’s functionality from the terms established at the start of my lease: Charge Limitation: The "MUST NOT exceed 80%" mandate reduces the vehicle's range and utility, failing to meet the deliverable of a fully functional EV. Parking Restrictions: The requirement to park outside for fear of a garage fire is an unreasonable burden that violates the expected use of a luxury vehicle. Failure to Remedy within a Reasonable Time (49 U.S.C. § 30120) Under the National Traffic and Motor Vehicle Safety Act, specifically 49 U.S.C. § 30120(c)(2), a manufacturer’s failure to remedy a defect within 60 days of a vehicle being presented or a notice being issued constitutes prima facie evidence of a failure to remedy within a reasonable time. The notice for Recall 26V073 was issued in March 2026. As of today, May 11, 2026, more than 60 days have passed without an actionable remedy or a definitive timeline for repair. There have been ZERO warnings or indications of the above mentioned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737006May 11, 2026
ELECTRICAL SYSTEM
I received an official recall notice from Mercedes-Benz regarding my EQB due to a defect involving the high-voltage battery system. According to the recall notice, the battery may experience an internal failure that could potentially result in a fire while the vehicle is either parked or being driven. Mercedes-Benz has also advised owners to limit charging and park the vehicle outside due to the severity of the safety risk. At this time, Mercedes-Benz has not provided a permanent repair remedy or battery replacement. Because I no longer feel safe driving or storing the vehicle, I have left it at the dealership and am currently using a loaner vehicle while attempting to reach a fair and reasonable resolution with Mercedes-Benz. Given the serious safety concerns associated with this recall and the lack of an available repair, I do not believe the current offer being presented by Mercedes-Benz adequately resolves the situation. During my first conversation with Mercedes, I was clearly told that I had two options: trade into another lease or have Mercedes repurchase the vehicle at no cost to me. At no point during that initial conversation was I told that repurchase was unlikely or subject to higher-level approval. $7,500 does not address the core issue, which is that I am still left in a lease for a vehicle I do not feel safe driving or storing. This is fundamentally a safety and usability issue, not simply a financial inconvenience. I am simply asking Mercedes to stand behind its product and provide a reasonable resolution for a leased vehicle that has been deemed subject to a serious fire-risk recall without a current repair remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736761May 9, 2026
ENGINE, SEATS, ELECTRICAL SYSTEM
Car battery can't be charged more than 80 ℅ , fire risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736387May 7, 2026
ELECTRICAL SYSTEM
A vehicle fire while parked or driving can increase the risk of injury. NHTSA ID Number: 26V073000 Manufacturer Mercedes-Benz USA, LLC Components ELECTRICAL SYSTEM Potential Number of Units Affected: 11895 Summary Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023-2024 EQB 250+, 2022-2024 EQB 300 4MATIC, and EQB 350 4MATIC vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving. Remedy Owners are advised to park outside and away from structures until the recall repair is complete. Also, owners are advised to only charge their vehicles to a maximum of 80% battery capacity until the remedy has been completed. Dealers will replace the high voltage battery, free of charge. Interim letters, notifying owners of the safety risk, were mailed March 13, 2026. Additional letters will be sent once the final remedy is available. This recall replaces recalls 25V050 and 25V894. Vehicles previously repaired under recall 25V050 or 25V894 will need to have the new remedy completed. Owners may contact MBUSA customer service at 1-800-367-6372. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 13, 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736400May 7, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My 2022 Mercedes-Benz EQB has an unresolved recall (25V487000) issued July 25, 2025 — nearly 10 months ago — with status still listed as remedy not yet available. The recall is classified as URGENT: FIRE RISK WHEN PARKED on NHTSA's website for my specific vehicle. On May 6-7, 2026 I contacted Mercedes customer service three times and received conflicting safety guidance. Agent 1 told me charging above 80% was acceptable and did not advise outdoor parking. Agent 2 (appointed by a manager) told me to restrict charging and park outside immediately, and escalated to buyback team. Agent 3 called back and said Agent 2 made a mistake and that no restrictions apply. My only available parking is an enclosed residential garage. I have a newborn due any day. Mercedes has failed to provide consistent written safety guidance despite an active federal fire risk classification on my vehicle. I have sent written correspondence to Mercedes Financial Services requesting clarification.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735639May 4, 2026
ELECTRICAL SYSTEM
The contact owns a 2023 Mercedes-Benz EQB 300. The contact received a recall notification NHTSA Campaign Number: 26V073000 (Electrical System) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was contacted, and a case was filed. The contact was informed that the parts were not available. In addition, the contact was informed that the parts would not become available until 2027. The contact had not experienced any failure regarding the unrepaired recall repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734681April 29, 2026
ELECTRICAL SYSTEM, ENGINE
Dear NHTSA Safety Team, I am submitting a formal safety-related complaint regarding my 2023 Mercedes-Benz EQB 250, which is currently under an active high-voltage battery recall. The recall imposes significant safety restrictions, including an 80% charging limit, a requirement to park the vehicle outside due to fire risk, and the inability to safely charge the vehicle at home. Additionally, I have been advised by my dealership that DC fast charging should not be used, further limiting the vehicle’s usability. Mercedes-Benz has informed me that the remedy requires a full high-voltage battery replacement, which may take many months (until at least December). In the meantime, the vehicle is not usable as a daily vehicle due to the combined safety and charging restrictions. I have attempted to work with Mercedes-Benz USA to obtain an appropriate remedy for this loss of use, but I have been told that only minimal options are available, and my request for executive-level review has been denied. I am requesting NHTSA’s assistance in reviewing this matter as a safety-related loss-of-use issue. The current restrictions materially affect my ability to safely operate and maintain the vehicle. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733927April 27, 2026
FUEL/PROPULSION SYSTEM
This complaint documents three deficiencies in Mercedes-Benz's recall response for recalls 25V487 and 26V073. First, the BMS software update applied under 25V050 reduced my vehicle's range by approximately 20% and degraded charging performance without adequate disclosure to owners. Second, Mercedes-Benz delayed notification to U.S. owners after fires occurred in already-remediated vehicles in Europe in November 2025. Third, interim measures are inadequate, now confirmed by EVgo independently restricting affected vehicles from their DC fast charging network. A detailed complaint document is attached. Recall numbers 25V487 and 26V073. VIN [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732966April 22, 2026
ELECTRICAL SYSTEM
I am the owner/lessee of a 2023 Mercedes-Benz EQB 250+ (VIN: [XXX] ) affected by NHTSA safety recall 26V073 — a high-voltage battery fire risk defect that has failed three separate repair attempts. I am filing this complaint to document Mercedes-Benz USA’s failure to provide an adequate remedy under federal recall regulations. Background: Recall 26V073 was issued three separate times — first as recall 25V050 then 25V894 and finally 26V073. Each prior software remedy failed to resolve the underlying battery defect. Mercedes-Benz has now determined a full battery replacement is required. As of today no replacement battery is available for my specific vehicle VIN [XXX] . Current Situation: As a result of this unresolved recall I have been required to: • Park my vehicle outside and away from structures at all times • Restrict charging to a maximum of 80% capacity • Operate a fire risk vehicle for several months with no remedy available • Absorb $3,000 in home EV charger installation costs now largely unusable due to charging restrictions • Continue paying $22,000 in remaining lease obligations on a vehicle I cannot safely use Federal Compliance Failure: Under 49 CFR 573 Mercedes-Benz USA is required to provide affected owners with a free remedy within a reasonable timeframe. Mercedes-Benz USA has: • Failed to provide a repair — no remedy currently available • Formally declined to repurchase the vehicle • Offered $8,000 in goodwill compensation which does not constitute a remedy under federal recall regulations • Instructed my dealer Crown Eurocars in Pinellas Park Florida not to provide a loaner vehicle or storage assistance despite promising both in a written offer dated April 20 2026 Additional Bad Faith: Mercedes-Benz USA communicated a false claim to MBFS executive resolution team member Caroline stating that I had requested no further contact. I never made this request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732704April 21, 2026
ENGINE, UNKNOWN OR OTHER
COMPONENT/SYSTEM: High-voltage battery system (traction battery). The vehicle is subject to a manufacturer recall for risk of internal short circuit and potential thermal event. The vehicle and battery are available for inspection upon request. SAFETY RISK: According to the manufacturer and dealer, the defect presents a risk of battery fire, including while the vehicle is parked and not in operation. As a result, the manufacturer has instructed safety precautions, including limiting charging to no more than 80% and parking the vehicle outdoors and away from structures. These precautions materially limit driving range and require the vehicle to be parked away from the residence, which increases risk exposure to occupants, visitors, and surrounding property. REPRODUCTION/CONFIRMATION: The defect has been confirmed by the manufacturer through a formal recall applicable to this vehicle. The dealer has acknowledged the recall and the associated safety instructions. INSPECTIONS: There has been no individualized inspection specific to this vehicle because the issue is a known, manufacturer-identified defect affecting recalled vehicles of this model. The condition and risk have been acknowledged by both the manufacturer and dealer. WARNINGS/SYMPTOMS: There were no prior warning lights, messages, or observable symptoms before receiving notice of the recall. The safety issue was not detectable to the driver absent the manufacturer’s notification. REPAIR STATUS/TIMING: The manufacturer has advised that replacement batteries are not expected to be available for several months (estimated beginning December 2026 or later). In the interim, the vehicle must continue to be operated under the above safety restrictions, while customer must still bear the known, significant risk of fire until then.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732728April 21, 2026
ELECTRICAL SYSTEM
The battery has a fire hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732255April 19, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Subject: Safety Complaint – 2023 Mercedes-Benz EQB (Active Recall) Reference: CMS Case #XXX Vehicle: 2023 Mercedes-Benz EQB VIN: [XXX] I am filing a safety complaint regarding an active recall on my vehicle and the lack of a clear, safe resolution. The vehicle is currently under an active safety recall, and we have been advised it may not be safe to operate under certain conditions. At the same time, the dealership has informed us that the vehicle cannot be traded in due to the recall. This has left us in a position where: * We may not be able to safely drive the vehicle * We cannot trade or dispose of the vehicle * We have not been given clear guidance on safe use or storage Mercedes-Benz USA (CMS Case #21602523) has declined a repurchase and offered only partial goodwill compensation without providing a clear, actionable solution. We are concerned that consumers are being left with a vehicle that may be unsafe to operate and cannot be reasonably removed from service. We are requesting review and guidance on: 1. Whether the vehicle is safe to operate 2. Manufacturer responsibility in resolving recall-related limitations 3. Consumer protections in situations where a recalled vehicle cannot be used or traded This situation creates safety, liability, and consumer protection concerns, especially as we must leave the vehicle unattended while traveling internationally. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731666April 16, 2026
ELECTRICAL SYSTEM
They’re not replacing my car in a timely manner under the recall and they keep promising to call me and they don’t.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731113April 14, 2026
ELECTRICAL SYSTEM
Pertaining to the recall of the 2023 Mercedes Benz EQB300. There is no resolution or remedy for this recall. Currently this is my only means of transportation and I do not feel safe at all driving it. I contacted Mercedes Benz for a buyback or loaner. No one senna to be concerned. The fire risk puts me and my children life in danger. I rent my house and have renter’s insurance but a vehicle fire will not be covered if damage occurs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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