Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#10965862March 14, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT ALSO STATED THAT SEVERAL DIFFERENT COMPONENTS WERE REPLACED, BUT THE FAILURE WAS PERSISTENT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 06/07/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965976March 14, 2017
AIR BAGS
TAKATA RECALL. ALSO PASSENGER AIRBAG INDICATOR LIGHT RANDOMLY GOES ON & OFF, WHILE IN MOTION, HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959926March 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V017000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959728March 9, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS) BUT STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958590March 4, 2017
UNKNOWN OR OTHER
WHEN TRAVELING AT SPEED OVER 65 , CAR WILL BEGIN SHAKING VIOLENTLY AND HESITATION OCCURS. THIS IS ERRATIC-3 INSTANCES. TERRIFYING! ANOTHER PROBLEM -STARTED CAR BEGAN HESITATING ,UNABLE TO GO OVER 30MPH AND SMELLED A BURNING ODOR. COULD NOT DRIVE CAR.THE CAR HAS BEEN CHECKED BY DEALER TWICE-NOTHING FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958381March 3, 2017
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND BECAME VERY DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER CHIP NEEDED TO BE CHANGED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958226March 2, 2017
POWER TRAIN
WHEN AT A RED LIGHT AND THE CAR IS IDLING, ALL OF A SUDDEN THE CAR JERKS FORWARD. IF THE BRAKE IS NOT ENGAGED HARD, I HAVE EXPERIENCED THE CAR FEELING LIKE IT WILL LUNGE FORWARD. THIS OCCURS EACH AND EVERY TIME I AM IDLING AT A RED LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958276March 2, 2017
EXTERIOR LIGHTING
PREVIOUSLY RECALLED FOR THE SAME ISSUE IN 2014. TAIL LIGHT BULB HOLDERS OR WIRING HARNESS CATCHING FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958331March 2, 2017
STRUCTURE:BODY, WHEELS, UNKNOWN OR OTHER
I WAS DRIVING 580-E AND MERGING ONTO I-5 S WHEN I HIT A HUMONGOUS POT HOLE WITH MY LEFT FONT TIRE CAUSING IT TO IMMEDIATELY BLOW OUT. THAT IN-TURN CAUSED MY STABILITY TRACKING TO ENGAGE, WHICH CAUSED ME TO SLOW DOWN DRASTICALLY. THAT CAUSED ANOTHER VEHICLE TO NEAR MISS RAMMING ME IN THE BACK AND ME SIDE SWIPING ANOTHER VEHICLE. I WAS DRIVING APPROXIMATELY 70 MPH AND ALMOST LOST CONTROL OF THE VEHICLE AND HAD TO IMMEDIATELY PULL OVER TO A VERY NARROW SHOULDER OF THE ROAD WITH MY EMERGENCY FLASHERS BLINKING. TO ENSURE THE SAFETY OF THE VEHICLE, MY SELF AND OTHER PASSENGERS IN THE CAR, I HAD TO DRIVE APPROXIMATELY 0.5 MILES TO THE NEXT EXIT (67) TO SAFELY GET MY VEHICLE OFF THE ROAD TO A SAFE LOCATION. I THEN CALLED A TOW TRUCK TO TOW MY VEHICLE BACK TO SANTA ROSA WHERE I LIVE TO GET THE TIRE REPLACED AND FRONT BUMP REPAIRED. I AM UNSURE OF THE CAUSE OF THE UNSAFE CONDITION OF THE HIGHWAY OR WHAT CAUSED THE POT HOLE. THERE WERE SEVERAL CARS STRANDED WITH DAMAGES TO THEIR VEHICLES AS WELL. ONE PERSON CAME TO THE SAME EXIT (FOOD MART ON PATTERSON ROAD) WITH A BLOWN OUT TIRE AS WELL. I HAVE HER CONTACT INFORMATION IF YOU NEED TO CONTACT HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957555February 28, 2017
STEERING
STARTED VEHICLE AND WHEN IN MOTION, I TURNED THE STEERING WHEEL, THE VEHICLE SHUDDERED AND MADE A LOUD GRINDING NOISE. CHECKED STEERING FLUID, AND IT WAS BELOW THE MINIMUM FLUID LEVEL. REFILLED STEERING FLUID RESERVOIR TO PROPER LEVELS AND VEHICLE NO LONGER MADE ANY NOISES OR STRUGGLED TO TURN THE STEERING WHEEL. SEVERAL DAYS LATER THE NOISE AND DIFFICULTY STEERING RETURNED WHEN IN MOTION AND TURNING THE STEERING WHEEL. CHECK STEERING FLUID RESERVOIR AND IT WAS BELOW THE MINIMUM FILL REQUIREMENT. INSPECTED BELOW THE VEHICLE AND THERE WAS A LOT OF STEERING FLUID COVERING PASSENGER SIDE SUSPENSION SYSTEM AND SLOWLY DRIPPING FROM THAT AREA. POSSIBLE LEAK FROM PRESSURE HOSE. CONTACTED MULTIPLE MERCEDES-BENZ DEALERSHIPS FOR PART # 209-466-00-81 PRESSURE HOSE AND IT WAS NOT AVAILABLE. IT IS ON WORLD WIDE BACK ORDER WITH NO TENTATIVE DATE FOR REPLACEMENT. I'M NOW UNABLE TO DRIVE VEHICLE DUE TO AN UNAVAILABLE PART WITH NO DATE ON WHEN I COULD DRIVE DRIVE THE VEHICLE. THE LEAK SEEMS TO BE DRIPPING ONTO THE FRONT SWAY BAR WITH ABOUT A DROP PER MINUTE. SEE IMAGE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957615February 28, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C350E. THE CONTACT STATED THAT THE VEHICLE'S AVERAGE MPG RANGED BETWEEN 25 TO 34 MPH. IN ADDITION, THE VEHICLE HAD TO BE RECHARGED EVERY 11 MILES TO KEEP THE ELECTRIC CHARGE GOING ASSOCIATED WITH THE MPG. THE MANUFACTURER INDICATED 51 MPG ON THE STICKER AND IN THE OWNER'S MANUAL. THE CONTACT WAS WAITING FOR THE MANUFACTURER TO PROVIDE FURTHER INFORMATION. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954830February 15, 2017
ENGINE, POWER TRAIN
GRADUALLY AS THE CAR IS ACCELERATING IT MAKES A TERRIBLE GRINDING NOISE AND SHAKES ALSO JERKS WHEN CHANGING GEARS, CONFIRMED IT IS A FAILED TRANSMISSION, THE CAR HAS HAD ALL THE APPROPRIATE MAINTENANCE JUST NOT AT A MB DEALER AND THERE IS A SERVICE BULLETIN ON THE TRANSMISSION JUST NOT OFFICIAL RECALL AND MERCEDES IS CLAIMING NO RESPONSIBILITY AS IT WAS NOT SERVICED AT MB DEALER SINCE 2014. CLEARLY THE SERVICE ANNOUNCEMENT IS RECOGNITION OF A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954982February 15, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
ON 1/29/17 WE AWOKE TO THE SMELL OF SMOKE COMING FROM OUR GARAGE. UPON OPENING THE INSIDE DOOR TO OUR GARAGE, WE DISCOVERED THE ENTIRE GARAGE WAS ON FIRE. SUBSEQUENT INVESTIGATIONS RESULTED IN AN UNKNOWN CAUSE. HOWEVER THE FIRE WAS CENTERED AROUND THE LEFT REAR OF THE VEHICLE AND THE LEFT REAR DOOR WAS FOUND OPEN/AJAR? THE CAR HAD BEEN PARKED IN THE GARAGE FOR OVER 24 HOURS PRIOR AND AS RECENTLY AS 9PM THE NIGHT BEFORE ALL WAS WELL WHEN I VISITED THE GARAGE?
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10954598February 14, 2017
STRUCTURE:BODY
THE DOOR HANDLE BREAKS FROM THE INSIDE MAKING IT WHERE YOU CAN'T EXIT THE VEHICLE WITHOUT THE VEHICLE'S ENGINE ON AND WINDOW ROLLED DOWN TO OPEN HANDLE FROM THE OUTSIDE OF THE VEHICLE. MERCEDES CONSIDERS THE DOOR HANDLE TO BE A "TRIM PIECE" AND NOT A FUNCTIONAL PIECE OF THE VEHICLE. THIS IS A VERY SERIOUS ISSUE AND SHOULD BE A RECALL OR AT LEAST COVERED IN THE EXTENDED WARRANTY THAT CUSTOMERS PURCHASE. IN AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO EXIT MY VEHICLE IF THE ENGINE WAS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954259February 13, 2017
UNKNOWN OR OTHER
CAR HAS A STRONG SULFUR/ROTTEN EGG SMELL AT ACCELERATION. HAD TO COMPLAIN TO LOCAL MERCEDES-BENZ DEALER SEVERAL TIMES OVER 3 YEARS BEFORE SOMEONE LOOKED INTO THE ISSUE. THE DEALERSHIP BLAMED AN ACCIDENT IN JAN 2014 FOR PROBLEM, BUT SULFUR SMELL DURING ACCELERATION WAS PRESENT BEFORE THE ACCIDENT. INSTRUCTED TO TIGHTEN THE SEAL ON THE BUMPER IN OCTOBER 2016. STILL HAVING SULFUR SMELL ENTER CAR WHEN ACCELERATING ESPECIALLY WITH THE AIR CONDITIONER ON, THOUGH NOT AS STRONG AS BEFORE THE BUMPER SEAL WAS RETIGHTENED. THE SMELL STILL PERSISTS SO THE PROBLEM IS STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949803February 6, 2017
ELECTRICAL SYSTEM
VEHICLE HORN WILL NOT FUNCTION WHEN IGNITION SWITCH IS IN OFF POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949809February 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949291February 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949005February 2, 2017
ENGINE
MERCEDES RELEASED A BULLETIN TO THEIR DEALERSHIPS THAT STATED THE RADIATOR HAS A COMPONENT THAT BURSTS AND CAUSES THE HEATER, AND ALL MOST ENGINE PARTS TO CLOG. THE ISSUE WAS TOLD TO ME TO BE "RARE". THE REASON THAT IT IS NOT CONSIDERED A RECALL BECAUSE IT HAS NOT HAPPENED ENOUGH. SEE ATTACHED REPORTS FROM WHEN I TOOK MY CAR FOR A BASIC A SERVICE N 1.16.17 AND LESS THAN TWO WEEKS LATER MY HEAT STOPPED WORKING, I TOOK MY CAR BACK TO MERCEDES IN DOING SO, THE ADVISOR STATED THAT THE RADIATOR HAS THE ISSUES THAT ARE KNOWN BY MERCEDES. I WAS TOLD BY THE ADVISOR THAT DURING MY A SERVICE THAT THE FLUIDS WERE NOT CHECKED. I DON'T UNDERSTAND BECAUSE ON THE REPORT IT HAS THAT IT WAS CHECKED. WHY ARE WE AS CONSUMERS BEING RIPPED OFF BY THESE LARGE DEALERSHIPS AND THEIR LEGAL PRICE GAUGING I WAS QUOTED A PRICE FOR 3K, WHICH IS UNREALISTIC WHEN I JUST PURCHASED MY CAR LESS THAN 5 MONTHS AGO. IN ADDITION PRIOR TO ME PURCHASING MY CAR I TOOK IT TO THE DEALERSHIP TO HAVE A PRE PURCHASE INSPECTION DONE, AND WAS TOLD THAT THE CAR WAS IMMACULATE CONDITION. THIS IS A DISGRACE AND IM EXTREMELY IRRITATED WITH THIS ISSUE, PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948777February 1, 2017
ELECTRICAL SYSTEM, STEERING
THE ESL (ELECTRONIC STEERING LOCK) & THE EIS (ELECTRONIC IGNITION SWITCH) WENT OUT AT EXACTLY 7 YEARS. THE COMMAND CONTROL KNOB ALSO WENT OUT AROUND THE SAME TIME. ALL THESE PROBLEMS ARE VERY COMMON IN THESE MODELS. MERCEDES BENZ USA IS FULLY AWARE OF THESE ISSUES AND DOES NOTHING ABOUT IT! IT COST U.S. CONSUMERS THOUSANDS OF DOLLARS TO PAY FOR THESE REPAIRS. ALL THESE PROBLEMS COME UP WHEN THE VEHICLE IS OUT OF WARRANTY (SHOCKER).YOU'LL HAVE TO PAY EVERYTHING OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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