Mazda CX-90 Complaints (2024)

331 consumer complaints on file.

#11745104June 18, 2026
STEERING
When you turn, the steering wheel doesn't retract or turn back on it's own. You have to give it tug or jerk, which makes it dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744852June 17, 2026
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2024 Mazda CX-90. The contact stated that while driving 70 MPH, the dynamic cruise control feature failed to function as intended. The contact stated that the vehicle slowed down and then independently accelerated. The contact depressed the brake pedal to stop the vehicle. The message “Steering Assist Unavailable” was displayed. The vehicle was taken to the dealer; however, the failure was not duplicated. In addition, the contact stated that the vehicle was taken to several dealers, however the failure was not duplicated. The contact informed the dealers that the vehicle needed to be driven on the expressway for the failure to occur. The contact stated that the failure did not occur while driving the vehicle at slow speeds on the local streets. The contact stated that the failure was persistent while driving on the expressway. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11744104June 15, 2026
STEERING
Steering wheel still locks up after recall was done whenever turning wheel gets hard and almost doesn't Want to turn off of turning position to straight position
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743842June 13, 2026
STEERING
Following the remedy performed under recall 24V-022, the steering continues to exhibit intermittent issues. The wheel occasionally feels suddenly heavy or resistant, with a sticky, stiff sensation that builds gradually before returning to normal. This is most noticeable at speeds between 15–25 mph while simultaneously turning, such as navigating parking lots, intersections, or slow cornering. The issue also occurs unpredictably with no consistent trigger outside of those conditions. The problem persists despite the recall repair having been completed. The vehicle will be taken to local Mazda dealership (Modesto Mazda) to have re-inspected of issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743774June 12, 2026
SEAT BELTS
The front passenger occupant detection system and seatbelt warning system may not function properly for lighter-weight passengers in the Mazda CX-90. When a front-seat passenger weighs approx. 90 pounds or less, the vehicle may not recognize that the passenger is present. In these situations: • The passenger airbag remains OFF. • No seatbelt warning or audible seatbelt alert is activated when the passenger is unbelted. • “Fasten Passenger Seatbelt” warning alarm is generated when the passenger exits the vehicle, the driver continues driving and seat is empty. This behavior has been repeatedly demonstrated and is easily reproducible. The same condition was also reproduced in a new 2026 Mazda CX-90 directly from a dealership lot and in a 2026 Mazda CX-90 loaner, suggesting this is not an isolated vehicle issue. My vehicle has been presented for service four times at three different Mazda dealerships. Technicians have observed the condition, Mazda regional technicians were consulted, and a manufacturer-recommended reconfiguration/recalibration procedure was performed. The condition remains unresolved. No diagnostic trouble codes are generated when this occurs. Because no fault codes are present, no repair has been offered. Mazda Corporate has advised that the vehicle is operating as intended and referred me to the owner’s manual. My concern is that lighter-weight front-seat passengers may not receive required seatbelt warnings because the occupant detection system does not consistently recognize them as occupants. Additionally, the system generates a seatbelt warning after the passenger exits the vehicle and the seat is empty, indicating a discrepancy between actual seat occupancy and system recognition. Mazda has reviewed multiple videos documenting this behavior in more than one vehicle. Despite this documentation and multiple service visits, no corrective action has been provided, and the condition continues to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743652June 12, 2026
STEERING
Few months after the steering recall we started experiencing issues with increased resistance while turning the steering wheel. Sometimes the steering is not very smooth. Was told the solutuon to this issue was a other repair that was not covered under the recall. Unfortunately we are past the 36k mile warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743320June 10, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On March 27, 2026, while driving approximately 20-35 mph on a city street in clear daytime conditions, my vehicle unexpectedly activated Smart Brake Support (SBS) and applied the brakes hard enough to bring the vehicle to a complete stop. There was no vehicle directly in front of me and no obvious obstruction that would have required emergency braking. Immediately prior to braking, the vehicle displayed brake warnings and alerts inside the cabin. The sudden braking created a safety risk because the vehicle came to a complete stop in an active travel lane without warning. Had another vehicle been following closely, a rear-end collision could have occurred. The event was reported to my Mazda dealership, Herzog-Meier Mazda, on March 30, 2026, the next business day after it occurred. The dealership advised that the vehicle should not have behaved this way because the applicable software update related to the Smart Brake Support system had already been installed. The vehicle was subsequently returned to the dealership for further investigation on April 22, 2026, and remained there for an extended period while Mazda reviewed the incident. Mazda regional technical personnel reviewed vehicle data and confirmed that Smart Brake Support activated during the event. Mazda's conclusion was that the system operated as designed because vehicle data indicated a perceived collision risk. However, Mazda also stated that no camera footage from the event was retained and that the surrounding conditions could not be independently verified. As a result, Mazda was unable to identify what specific object or condition triggered the emergency braking event. No repairs were performed, and Mazda recommended returning the vehicle to service. The Smart Brake Support system remains available for inspection. The event has been reviewed by the dealership, Mazda regional technical personnel, and Mazda Customer Experience. No defect was acknowledged by Mazda, despite the unexpected full braking event
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743286June 10, 2026
STEERING, SERVICE BRAKES
Just purchased this vehicle and find the steering to be tight, jerky, and when on the freeway and there is a connector joint where two sections of road meet the vehicle veers almost to the next lane. And when applying the brakes when exiting at freeway speed brakes shudder. The vehicle has had the recall #6524A done but the steering is still dangerous. Brake fix is supposed to be addressed soon by Mazda. Vehicle is a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743159June 10, 2026
UNKNOWN OR OTHER
The vehicle’s radiator has gone out with a hole in it next to where the hoses connect and the vehicle only has 45,000 miles on the odometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743005June 9, 2026
STEERING
Sticky Steering wheel issue. Would not let vehicle turn and would hold. Safety issue as almost hit the curb and others serval times. Need to pull hard out of it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742953June 9, 2026
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
The contact owns a 2024 Mazda CX-90. The contact stated that while the front passenger seat was occupied by her [XXX] daughter, weighing [XXX], on several occasions, the front passenger's side airbag warning light remained illuminated, indicating the system failed to detect the occupant. Additionally, after the passenger exited the vehicle, the seat belt warning chime consistently sounded. The vehicle was taken to three different dealers, where the failure could not be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 55,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742726June 8, 2026
STEERING
There is momentary increase in steering effort during the drive cycle in model year (MY) 2024 Mazda CX-90 vehicle. Sometimes, I have to push too hard when turning the steering back from a turn. This problem was initially fixed on my vehicle by a recall campaign(24V-022 ) in 2024, but the issue has now reappeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742596June 7, 2026
POWER TRAIN
POWERTRAIN The vehicle will jerk forward when taking off from a stop. Happened 2 times today 6/7/2026 in the span of 1 hour. Both times within 1 minutes minute of driving amd gettimg to a stop. Safety at risk of i am teyomg to get into a road where traffic is coming. Has not been checked by a dealer. No warning lights or otjer symptoms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742001June 4, 2026
ENGINE, UNKNOWN OR OTHER
Vehicle radiator cracked at 31k miles on the highway leaving myself and my family stranded. My roof has been leaking since I bought the vehicle and Mazda keeps saying they can't replicate the issue and if I can find it they will then fix it. I don't think that's my job. I bought a car that I expected to be able to drive safely without issues. I don't want to play find the issue because I'm not a mechanic or manufacturer. It has been in and out of the shop since purchase in October 2023. Longest period was about 28 days. It's currently in the shop for the radiator and many people are having the same issue. They say I am 3 weeks past warranty but with these items being known issue I don't want to have to pay for them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741525June 2, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
My 2024 Mazda CX-90 PHEV Premium Plus has experienced repeated hybrid system failures. The vehicle currently has an active "Hybrid System Malfunction" warning light. This is the latest in a series of 17 recalls and recurring defects since purchase in July 2023. Most recently, the vehicle was out of service from February 14, 2026 to approximately March 18, 2026 due to a severe transmission fluid leak, which the dealer (Nealson Mazda Cool Springs, TN) acknowledged was common in this model. The current hybrid system malfunction warning poses a direct safety concern as it affects the vehicle's powertrain and reliability. I am a daily driver of this vehicle and have two young children who ride in it regularly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741523June 2, 2026
UNKNOWN OR OTHER
radiator cracked causing overheating in need of repair. did not hit potholes, was not in an accident. 46,000 miles, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741420June 1, 2026
STEERING
While driving, the vehicle experiences dangerous episodes of what is widely known as "sticky steering." Specifically, when initiating a sweeping left-hand turn, the steering wheel hits a point of sudden mechanical resistance, requiring an unexpected and sudden increase in steering effort to turn the wheel. When trying to maintain or exit the turn, this resistance causes the steering wheel to bind and pull to the right, requiring forceful manual over-correction to keep the vehicle in its lane and prevent a crash. This is an intermittent but recurring mechanical failure that completely disrupts smooth steering operation. It matches the exact profile of the ongoing NHTSA Recall Query into the failure of Mazda's original Recall 24V022 (Campaign 6524A) remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741047May 30, 2026
STEERING
The steering wheel does get stuck while turning sometimes and feels very dangerous. This has happened many times and I felt the recall fixed the issue, but does not appear to have fixed it. I do not feel comfortable with family members and my wife does not even want to drive this car anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740731May 28, 2026
STEERING
My car is experiencing "sticky" steering during wide sweeping left turns that are long duration at a moderate speed (like highway on-ramps or intersections). Steering sticks when re-centering the wheel after the turn. I would describe it as a brief "stuck" feeling mid-drive where extra effort is needed to get out of turn. It has been happening since 02/2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740640May 28, 2026
STEERING
When turning or taking corners, sometimes the steering wheel will straight up just be stuck in place and I will have to use extra force to move it. Mazda claims the recall for this has already been performed on my vehicle, but the issue has returned. This confirms the reports I’ve seen where the “fix” Mazda has done on this does not actually fix the problem and makes me worry heavily for my families life when driving them in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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