Mazda CX-90 Complaints (2024)

464 consumer complaints on file.

• #11544624September 14, 2023
  POWER TRAIN

  I use car washes that require you to put the car in neutral and the car wash has a device that pulls the car through. Upon exit, you are supposed to put the car into drive and drive away. But unfortunately the car will not go into drive. An error message pops up that tells me I can’t go into drive. I then have to quickly hit the brake, put the car in park, and then into drive so I can pull away. This is dangerous if there is a car behind you in the car wash because you have almost no time to react. This has happened at least 5 times, and next time I’ll have the camera ready to capture the message that comes up. It seems as though the car only allows you to move forward in neutral for a certain amount of time or distance before it has the error.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11536250August 3, 2023
  ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER

  Vehicle was parked in garage overnight in our house. At approximately 630AM, carbon monoxide detector alarmed indicating high CO levels inside the house. Source likely appeared to the vehicle- distinct odor of burned electrical wiring/insulation; vehicle felt warm to the touch. Vehicle was dead and would not start. Mazda app indicated critical warnings for ACTIVESENSE, hydrid battery, hydrid system malfunction, high voltage battery depletion, and charging system malfunction starting abruptly at 0210 hours and terminating at 0340 hours. Vehicle had simply been parked in garage and was not plugged in or charging. Last use of vehicle~930PM the night prior. There have been no prior warnings or indications of problems , vehicle has~1k mileage. Vehicle was purchased 7/5/23 and event occurred 7/30/23. Vehicle was towed and is in dealership currently. Mazada USA has been notified by us. Main concerns: 1. Spontaneous carbon monoxide emission of a brand new hybrid EV vehicle model that was parked in a residential home; not plugged in or charging. House full of adults and children overnight. 2. Possible electrical issue with EV/hybrid system leading to spontaneous incomplete combustion of some electrical/battery component.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11533037July 18, 2023
  LANE DEPARTURE: BLIND SPOT DETECTION, ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS

  The contact owns a 2024 Mazda. CX-90 The contact stated while driving at undisclosed speeds, the blind side detector inadvertently illuminated. The contact stated that the blind side detector randomly illuminated without an object being nearby. The vehicle was taken to the dealer where it was diagnosed that the blind spot sensors failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 1,300.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11521778May 12, 2023
  ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

  During normal driving conditions going down a state highway, the vehicle lost speed with adaptive cruise control enabled. Noticing the vehicle was losing speed, I depressed the accelerator pedal. The accelerator pedal was unresponsive and unable to accelerate, I had to maneuver off the highway. Luckily, the car behind my vehicle was far enough behind me and my vehicle was going fast enough that I was able to coast to a safe stop on the side of the highway. A message popped up on the instrument cluster screen informing me to shift the transmission to Park in order to use the accelerator pedal. If this had happened on a road with little to no shoulder, the vehicle would have come to a sudden stop with nowhere to maneuver to. This would have created a dangerous situation for me, and any vehicle directly behind me. I then parked the vehicle on the side of the highway and with the vehicle still on and engine running, I again tried depressing the accelerator pedal. Again, there was no response from the pedal. I then turned the vehicle off, and restarted the vehicle. I was finally able to use the accelerator pedal and returned to the highway and my drive. The dealership was contacted a few hours after the incident, and the vehicle has yet to be inspected or problem reproduced. The vehicle is a 2024 MY and has been owned for only one month. Unfortunately, this incident is only one of five total electrical issues I have had with this vehicle. This was the most important issue to report because it involved my own safety.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0