Mazda CX-90 Complaints (2024)

464 consumer complaints on file.

#11698473November 9, 2025
STEERING
Steering wheel is sticking at highway speeds. When going around a curve at highway speeds, steering becomes stuck, requiring additional effort to turn and keep vehicle centered in lane. Steering wheel has to be 'broken loose' by pulling it to the direction opposite of the curve. This results in the vehicle bouncing around lanes which is unsafe. The vehicle is currently at the dealer being inspected. No warnings were present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698429November 9, 2025
LANE DEPARTURE: ASSIST, STEERING
There is a potential safety risk with the 2024 Mazda CX-90 power steering/lane keep assist. When traveling at moderate speeds steering left into a turn the vehicle jerks to the right. I do not believe this is a direct problem with the lane keep assist as the problem only occurs when in the center of the travel lane and not while on the edge of the road. Lane keep assist works as intended when on the edge of the road or on the center stripped line as I feel a gentle assist again as intended. The hard pulling to the right problem only occurs when steering left into a turn. There are no warning lights on the instrument cluster. The authorized dealer has not been able to reproduce the issue. The issue has been ongoing for at least the past six months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698176November 7, 2025
STEERING
The steering is inconsistent. Sometimes it requires more or less effort to turn. The steering has been sticking around turns lately. This issue started over a year ago. They applied grease and it made the sticking go away but it has came back after 9 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697985November 6, 2025
STEERING
The steering is notchy during turns when the steering wheel is off center, making fine turning adjustments very difficult especially during turns. If any bumps are encountered during a turn or any turning adjustments need to be made, the steering will catch and release and move in a different direction than expected. It requires constant adjustment but the adjustments are not smooth, there is a binding/notchy feeling. When the car is stationary, the it is clearly observed by turning the wheel slowly and feeling the vibrations or observing the continuous jumps in steering wheel. I took the car into the dealer for repair under warranty and they said the steering wheel turns side to side so it's not a problem and refused to further diagnose or make any repairs. I told them it was unsafe to drive the car as is and they said there was nothing wrong with the car so they wouldn't be doing anything more. I asked to show them what was wrong and they said they had done enough and refused to do any more diagnostics. I asked them to look into Safety Recall 6524A and said it feels a lot like what other people describe was wrong with that recall, they said the recall has already been done to this vehicle it doesn't apply, and furthermore that the recall was not an actual issue but just Mazda wanting stiffer steering feel. I now have an appointment with a different dealer to see if they will fix it since the car feels very dangerous to drive as is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697781November 5, 2025
ELECTRICAL SYSTEM
My 2024 Mazda CX-90 continues to have a malfunctioning fuel gauge despite multiple dealer visits and the recall repair (Recall 25V568). The dealer confirmed the issue was fixed, but it is not. The digital fuel gauge does not update in real time. It remains stuck for long distances and only partially recalibrates after restarting the car. For example, on November 5, 2025, I drove more than 60 miles, but the gauge dropped by only about 10 miles. After turning the ignition off and on, the gauge adjusted slightly but still did not reflect the true fuel level. Photos from that day are attached. I have serious safety concerns. The recall notice states: “If the vehicle incorrectly indicates an inaccurate fuel level, there is a chance of unexpectedly running out of fuel while driving. This would result in an engine stall and vehicle being unable to restart, increasing the risk of a crash.” This issue persists even after the recall service was completed, suggesting that the current fix may not fully resolve the defect. This has been an ongoing issue. I visited the dealership again on Nov 5th, 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695692October 26, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Upon starting the vehicle, on the dash there was a message "hybrid system malfunction" as well as "engine malfunction have the vehicle inspected". Upon driving it home, the same message appeared 10/24/25 as of today when the car starts now the only message that remains is "engine malfunction have the vehicle inspected" I have an appointment at Mazda on 10/30/25 for the vehicle to be inspected. This vehicle has already been taken to this location for two recalls. Today 10/26/25 I looked up my vin for any new recalls and there is an additional recall. Manufacturer Recall Number7825I NHTSA Recall Number25V-568 Summary When fuel containing ethanol is used, it may react with materials on the sending unit circuit board in the sub-tank. This reaction can create a buildup that interferes with the gauge function that may cause the display on the instrument cluster to read an incorrect fuel level. Safety Risk If the vehicle incorrectly indicates an inaccurate fuel level, there is a risk of running out of fuel while driving. This would result in an engine stall and the vehicle cannot be restarted, increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694614October 20, 2025
UNKNOWN OR OTHER
The chrome/metal lining/coating on the Parking Break Switch peels off leaving a very sharp metal edge that cuts the finger (with bleeding) when owner tries to enable the parking break.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11694458October 20, 2025
STEERING
Steering wheel is very still. I checked online and noticed there is a recall for this problem. I am requesting a recall on my vehicle so that the problem can be resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694018October 17, 2025
STEERING
The steering rack catastrophically failed at highway speeds with no warning or signals from from the car that anything was wrong. I was driving on a curvy highway at 60mph when the steering started to feel a bit weird when turning to the left. At first it felt like irregularities in the road surface or something of that nature. A few moments later, it was clear that something was completely broken as the car would turn to the right completely normally, but had a wildly different amount of feeling and effort required to turn left at highway speeds. When taking a left curve at highway speeds, the steering inconsistently switched from taking several times more effort to turn the wheel (feeling as if components were grinding together) to being lighter than normal, oscillating back and forth between these feelings randomly. I distinctly remember that recall 6524A and the associated stop sale was for "2024 Mazda CX-90 vehicles that have a sudden increase in steering effort while driving" due to "A worm gear in the steering gear assembly may have excessive friction, leading to a sudden increase in the effort required to turn the steering wheel while driving" which said that "This sudden change in steering effort could increase the risk of a crash". I'm suspicious that the failure that I experienced is related to this original issue despite the recall being "resolved" for my 2024 CX-90. I can say with certainty that I'm lucky that I did not crash due to the issue. I'm extremely concerned that this failure poses an imminent safety risk for drivers in other CX-90s. I'm also concerned that Mazda created a new steering rack for later model years unaffected by recall 6524A and provided an ineffective fix to the original problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692949October 12, 2025
TIRES
The tires are listed with the manufacturer and were sold by Mazda on a brand new car to me as 65,000 mile tires I was at a little over 17,000 when Mazda said they were “wearing” oddly and this past Monday they said I needed replacement tires. The pros at the dealership stated they are seeing all CX-90 and CX-70 hybrids need tires before 25,000 miles. It is all over the internet that people are being told the extra weight and torque from the motor are wearing tires to quickly leading to needing to replace them well before time and or some folks are having tire failures. The couple at 16,000 miles needing tires was horrible to watch. It is my belief that the issue is a Mazda and falken failure due to a tire being used that is not suitable for the performance for the vehicle leading to a failure in safety. The dealership also stated the mileage had been removed from the tire sheet by Mazda for this particular tire in the last couple weeks so consumers can no longer request the printout for the VIN of their vehicle, but the mileage still remains for CX-5 options at 65,000. Mazda knows it is an issue and needs to find a solution quickly before lives are lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691433October 5, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On occasion (several times in a month) I will drive the car listening to the radio. I then park for a short time and turn the car on and drive away when I notice that the radio isn;t on as it was when I parked. I then have to pull over, park the car, shut off the engine then restart. Now the redio comes on. I am concerned that other safety items are also non functioning when this happens. The dealer has been no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690960October 2, 2025
STEERING
Can not control steering. Almost ran off the road merging onto the interstate because the steering wheel got stuck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688799September 22, 2025
ENGINE, POWER TRAIN
While driving 35 mph on a busy street, our vehicle completely lost power. The vehicle started violently shaking until I came to a complete stop. Many warning lights came on. Two primary: "Hybrid Malfunction", "Engine Malfunction" along with a couple others. When I stopped the car completely, it took 5 minutes before I could change the car from park to drive to move the car out of the way of oncoming traffic. Sitting in the middle of a busy road with hazards on is not safe!! Also, Suddenly losing power on a very busy street caused car behind me to slam brakes and honk at us. Very lucky we didnt cause an accident. If this had happened in a different situation such as freeway at 75 mph, major intersection, on a long roadtrip etc... the risk for significant disaster increase significantly! The car is current at Tum Dahle Dealership in Murray, Utah. This is the second time in 4 months we've had to take this car to the dealer for an issue. The first time was just an "Engine Malfunction" light. It sure seems like we bought a lemon. Even if they fix this car, my confidence is extremely low in this car being a safe car that im ok with having my family in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688371September 19, 2025
POWER TRAIN
Humming noise coming out of the powertrain that might be related to gear box or bearing. This mechanical safety issues mught endanger my life and cause a breakdown while driving, thus an accident. Mazada did not find the fix yet and unable to repair. Since September 3rd, my car is in Jim Click repair shop with no solution at sight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687854September 17, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Mazda CX-90. The contact received notification of NHTSA Campaign Number: 25V568000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687732September 16, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The hybrid battery and hybrid system malfunctioned. The vehicle emitted a strong rotten-egg odor (consistent with hydrogen sulfide gas) inside the cabin from [XXX] to [XXX]. The hybrid system warning light first appeared on [XXX]. On [XXX], the air conditioner did not work while driving, and on other occasions it failed to turn on until the engine was restarted. On August 5, 2025, the vehicle was serviced for a related recall, but the warning light returned shortly afterward. From [XXX] to [XXX], my children (ages [XXX] and [XXX] ), my elderly mother, and I were exposed to fumes inside the cabin. We experienced headaches, nausea, and dizziness. On one occasion, my mother nearly fainted after dinner while visiting, which coincided with her exposure to the odor. The dealership did not warn me that the hybrid warning light could be associated with the odor or that an odor would be hazardous, so I continued driving the vehicle during this period. On September 3, 2025, the dealership confirmed the hybrid system malfunction, deemed the car unsafe to drive, and ordered a replacement battery. The vehicle was out of service until September 15, 2025, when the entire hybrid battery was replaced. The dealership inspected the vehicle multiple times, and Mazda corporate (Customer Experience Center case manager) was notified. The component was replaced under warranty, but the event created a significant safety risk due to exposure to toxic fumes and the potential for hybrid system failure while driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686926September 12, 2025
FUEL/PROPULSION SYSTEM, ENGINE
I bought a brand new 2024 CX90 in May 2025. I was on the on-ramp entering a Highway at an accelerating speed when the car all of a sudden went into a limp mode and was unable to accelerate. This limp mode that kicked in almost caused me to be hit from behind. Immediately on the dash it flashed Engine Malfunction. I had to pull over to the side of the highway and had the car brought to my local Mazda Dealer. My local Mazda dealer stated that the recent recall #25V-568 NTSHA caused the program/software for the car to misread my fuel pump and essentially burned out my fuel pump, and therefore breaking my fuel pump. They said they called Mazda, and Mazda is denying the fix because there is "no release date". Since Mazda is refusing to fix this, my local dealer says I have to drive the car as is. However, this is unsafe to drive. I paid for a brand new car only for it to have tech issues with Mazda refusing to do any fixes. This is our family car and I drive around with young kids. This is very unsafe to drive and Mazda needs to remedy this siutation immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686263September 10, 2025
POWER TRAIN, ENGINE
My Mazda CX90 consistently has a hard delay before jerking my car forward, especially when shifting between 2nd and 3rd gear. This is most common at slow speeds and accelerating from a stop. On top of generally rough shifting, there have been four separate instances where my car blatantly stopped accelerating and slowed my car from 70-80 mph down to 40-45 mph. Once driving up a hill, and the rest on a flat interstate. I tried flooring the gas each time and the rpms would go up to approx 6000, but the car simply would not respond. After multiple attempts to let off of the gas and re-engage the vehicle, my car suddenly began accelerating again and continued as if nothing happened. I have been able to safely move out of traffic's way each time, but this presents a great threat to myself and others as I have no control over my speed and can easily get into a collision. As if uncontrollable stopping on the freeway isn't enough, my vehicle also accelerates on its own and jolts itself forward when driving at slow speeds through parking lots and stand-still traffic. These accelerations have occurred at idle with the breaks both on and off. The vehicle only propels itself forward by a couple of feet, but the issue seems to be getting more severe each time it occurs. Luckily I have been able to control the car and stop myself from hitting others so far, but I am afraid this may cause harm to pedestrians or people in nearby vehicles. I have mentioned these issues to my local Mazda dealership on multiple occasions, but they dismissed my concerns each time and told me my vehicle is in safe operating conditions. They claim they have not been able to replicate any accelerating/ decelerating instances, and they say the car's shifting is within spec. My car has never thrown any codes or displayed warning lights on the dash. I have taken the vehicle in for all recalls and maintained it well. I recently hit 15000 miles, though these issues have been presenting since 5000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685774September 8, 2025
STEERING
Steering wheel is "notchy" when turning, mostly to the left. Worse at higher speeds, like exiting or entering the freeway. It often feels like it may get stuck and I have to jerk it to the right a bit to get it unstuck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684407September 2, 2025
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Ever since the lease of this vehicle on January 2025 we’ve had problems with the brake/rotors took it in twice for that. As of recent August 2025, we took it in for loss of power going up a hill, hybrid malfunctioning electrical system going out. Dealership gave it back saying everything was fine. We took it on August 29, 2025 to Colorado vehicle failed to perform loss of power going up the mountain almost got hit by a vehicle because I was in a fast lane with my family had to pull over with whatever power I had left in the engine (not the battery). I mean the vehicle just keeps failing to perform as it should as well on the way back. It had the same issues but as severe going to Colorado.Vehicle does not change gears going uphill. When we stopped in Vegas for fuel, fuel door did not open it & malfunctioned. So vehicle does not perform well in cold and hot weather AWD system does not work at all. We feel a jerking, we hear a whistling’s type of noise that the dealership fell to inspect. Per them everything worked fine but when we took it to Colorado this weekend for Labor Day, vehicle underperformed with extreme safety concerns and we contacted Mazda, but they fell to listen to our concerns and say the vehicle is fine but when you drive the vehicle, it does not perform as it should and is a safety hazard to us and anybody around us due to a loss of power and everything I described above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mazda CX-90