Mazda CX-90 Complaints (2024)

464 consumer complaints on file.

#11711213January 15, 2026
STEERING
I am experiencing a steering defect in my vehicle that closely mirrors the condition described in Recall No. 6524A, although my specific vehicle VIN is not currently included in the recall. While driving, particularly at highway speeds, the steering wheel intermittently becomes difficult to turn and appears to “stick.” During one incident, I was traveling approximately 55 mph on the freeway while navigating a right-hand curve when the steering wheel suddenly became resistant and did not move smoothly in the direction of the turn. The steering felt as though it momentarily bound or stuck while I was actively turning to the right, requiring increased force to maintain control of the vehicle. In addition to this event, I have repeatedly noticed resistance during right-hand turns, even at lower speeds. The resistance does not feel normal or smooth and gives the sensation that the steering mechanism is catching or binding. This issue occurs without warning and presents a significant safety concern, especially at highway speeds or while navigating curves. The steering resistance reduces the driver’s ability to control the vehicle predictably and could increase the risk of a loss-of-control event or collision. Because the symptoms I am experiencing closely match those described in Recall 6524A, I am concerned that my vehicle may be affected by the same or a related steering defect despite not being officially included in the recall at this time. I am submitting this report in hopes that this issue will looked into immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711154January 15, 2026
STEERING
The steering tramlines, the steering pulls the car when the road surface is uneven so you have to hold on to the steering wheel pretty tight at all times as it could pull you into a dangerous position at any time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711151January 15, 2026
EXTERIOR LIGHTING
Headlights will appear to flicker during lite rain. Light reflected off of objects flicker. On coming traffic interpret the flickering as flashing lights trying to signal an emergency. This is caused by the location of the projector headlight light path being directly under the seam where the hood meets the fenders. During rain water is directed right in the path of the narrow beam beam thrown by the optics used to project the light in front of the cat. As water drips the beams of light are deflected sideways. It causes split second darkness in front of the car and confusion amongst drivers in the oncoming lanes. Mazda has recognized this and has a kit that fixes it but they are not calling it a safety issue and as a result are charging people including me upwards of $600 for the corrective kits installation. It is a safety issue. As a safety issue they should be compelled to install their fix for free. I have included file containing my request for help and Mazda's refusal. In addition I have included the technical bulletin describing the issue and the fix published by Mazda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709718January 8, 2026
STEERING
After having stopped at red light, we made a left turn. I immediately felt a jerking sensation as I turned the wheel both left and right. I moved to a parking lot as I feared loosing steering function altogether, and felt the same jerking while parked and turning my wheel right and left. As my home was only a couple of blocks away, I managed to get my vehilcle home. Again, I can only describe the steering issue as a jerking sensation, or notchy sensation, while turning the steering wheel right or left. Dealership duplicated issue and indicated they contacted Mazda and are awaiting a back-ordered part that is a steering gear (my simple understanding). This event occurred months after Mazda replaced recalled steering issue (6524A)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708726January 5, 2026
STEERING, UNKNOWN OR OTHER
Steering it getting stuck when Turing from left to center. It also make brake squeaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708656January 4, 2026
STEERING
When doing a sustained turn at highway speeds of 50+ mph, the steering wheel sticks and does not return to center. I had to forcefully return the wheel to center which caused a jerk in the steering. This happened 10+ times on a recent road trip I took (200 miles). I brought the car to Mazda afterwards and they are replacing the steering rack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708631January 4, 2026
STEERING, LANE DEPARTURE: ASSIST
I am reporting a serious steering safety issue. I was told a steering recall had already been fixed before purchase. About four months later, the steering wheel began locking or strongly resisting movement while driving on curvy roads at speeds over 50 mph. When this happens, the wheel does not return to center and requires force to correct, creating a loss of steering control. I took the vehicle to Passport Mazda in Maryland on January 2, 2026. The dealer stated the entire steering wheel panel needs replacement and the part is backordered until March 2026. This is a dangerous defect in a recently recalled system and needs investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708207January 1, 2026
ELECTRICAL SYSTEM
The hybrid system malfunction, does not allow the car to start. This stranded us with children [XXX] in the car. This is the second time this has happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707865December 30, 2025
STEERING
My Mazda had a recall due to faulty steering worm. We noticed the steering was getting unsafe and the steering column was replaced once in 2024. It is now having the same issues again. Almost 2 hours into a 14 hour road trip, we turned around and went home because the steering was sticking and jerky
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707226December 27, 2025
STEERING
Steering wheel sticks to left and stiffens more frequently after recall 6524A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706869December 23, 2025
STEERING
The steering has become jerky despite a previous recall that was supposed to fix the issue. When driving at speed, changing lanes become dangerous because of the sudden jerky slip of the steering wheel as if it takes more effort to turn the wheel and suddenly jerks to the left or right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705995December 18, 2025
STEERING, UNKNOWN OR OTHER
Steering wheel gets stuck when turning left on speed 35-50 or over
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705472December 16, 2025
ENGINE
Dear NHTSA Team, I am writing to formally report and follow up on a safety-related issue regarding my 2024 Mazda CX-90 PHEV, VIN: [XXX] . The vehicle has experienced repeated defects affecting critical safety systems, including: Engine overheating and cooling system failures Repeated engine malfunction warnings EVAP/emissions-related system faults These issues have persisted despite multiple visits to authorized Mazda service centers, and no permanent repair has been achieved. The defects raise serious concerns regarding the vehicle’s safety, reliability, and potential risk to road users. I have submitted a complaint via NHTSA’s Vehicle Complaint system but would like to confirm receipt and request the current status of my case, or any guidance on next steps. Please let me know if additional documentation, service records, or details are required. I am fully willing to cooperate to ensure this matter is properly reviewed. Thank you for your attention and assistance. Sincerely, Dr. [XXX] [XXX] Phone: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11705191December 15, 2025
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I am reporting an unresolved safety-related defect with my Mazda CX-90. The vehicle began experiencing repeated malfunctions affecting reliable operation while being driven. The issue was reported to the dealer while the vehicle was still under the manufacturer’s original warranty. The vehicle was taken to a Mazda dealership for diagnosis and repair. The problem has not been resolved, and the vehicle has been held at the dealer for over 30 days. I was provided a manufacturer loaner vehicle because my vehicle has not been deemed reliable to return to service. Mazda North America has escalated the issue and informed the dealer that they are “waiting on Japan” for engineering guidance, indicating there is currently no approved repair or resolution. As of now, no permanent fix has been identified. This defect raises safety concerns because the vehicle’s reliability cannot be assured, and returning the vehicle to service without a confirmed repair could put occupants and others at risk. The extended out-of-service time and lack of an approved repair suggest a potential systemic issue. The vehicle remains available for inspection and is currently in the possession of the Mazda dealer. -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704628December 11, 2025
ELECTRICAL SYSTEM, ENGINE
I am reporting serious safety concerns with my Mazda CX-90 PHEV (leased, manufactured September 2023). These issues create unacceptable risk to occupants and other road users. Multiple Severe Recalls: My vehicle has had at least four major recalls: • 6323J – Engine & Motor Shutdown: Complete loss of propulsion without warning. • 7024J – ECU Software Failures: Loss of drive power and restart failures. • 24V817000 – EV Mode Power Loss: Sudden propulsion loss in EV mode. • 6724E – Sudden Braking: Automatic braking without cause. These defects could lead to crashes or fatalities. Hybrid System Malfunctions: Two recent “Hybrid System Malfunction” warnings required dealer visits. These failures could cause the car to shut off while driving—even at highway speeds. • First incident: Battery-related issue. • Second incident: Triggered by a loud noise during startup, impacting the AVAS system. A loud noise should never disable a family vehicle, indicating a design flaw. Charging Safety Issues: Charging via a standard outlet caused flickering lights and breaker buzzing in my house. A licensed electrician diagnosed harmonic distortion from the onboard charger. I spent $7,500 on electrical upgrades (dedicated EV line and panel upgrade) to charge safely. Manufacturer Response: I have had an open case with Mazda corporate for nearly two weeks. They refuse to acknowledge overall vehicle safety or provide written documentation confirming safety. Request: I urge NHTSA to investigate whether these defects represent a systemic safety issue in Mazda CX-90 PHEV models and take appropriate regulatory action
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704444December 11, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My new Mazda CX-90 failed to restart after being stopped at a stop sign. After restarting manually, the dash displayed the check engine light and the “i-stop malfunction” light. The car now flashes this warning whenever it is on. There is an open recall for this issue (24V-816) but my local Mazda dealer does not pull anything up when they search my VIN. It appears the recall only applies to these vehicles built between 12/23 and 4/24. My car was built in 11/23. I believe this recall should be expanded to included more vehicles like mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11704365December 10, 2025
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
The exterior rear door handles get stuck in the open position. This is a danger and the door has opened while driving since the door handle did not close all the way. I have tried lubricating the both door handles with no improvement. Our car has never been in accident is approximately 18 months old. I have done research on the internet and it looks like this is not a new problem with multiple owners who have complained to the manufacturer in the past with no fix. Here is the link to the forum: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701659November 26, 2025
STEERING
Steering "locks up" and the steering wheel is hard to turn back to center when making a left turn. When the vehicle was new and under warrant, I complained to Mazda-USA on 11/21/23 and took it to the dealer and the steering was better afterwards. I assumed they applied grease to something which was Mazda's fix for many other vehicle issues. Now the steering locking issue has returned again and the vehicle is no longer under warranty. I don't feel I should have to pay thousands of dollars to fix their manufacturing defect which came with the new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701599November 25, 2025
WHEELS
premature failure of OEM Falkens on CX-90 PHEV at 20k miles, posing hydroplaning/skidding risk; Mazda denying full goodwil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11700030November 18, 2025
ENGINE
i-Stop Malfunction. Engine not restarting after the hybrid system stalls engine at a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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