Mazda CX-7 Complaints (2008)

192 consumer complaints on file.

#10350672August 19, 2010
ENGINE AND ENGINE COOLING
MAZDA CX7- TURBO ENGINE FAILURE. EXCESSIVE OIL CONSUMPTION AND BURNING OIL LEAD TO TURBO FAILURE AND CEASED ENGINE. JUNE 30, 2010. HAD TO PAY $10,000 TO REPLACE ENGINE AND OTHER MAJOR PARTS IN SUV.MAZDA BLAMED CUSTOMER ALTHOUGH THERE ARE 100'S OF COMPLAINTS REGARDING THIS VERY ISSUE WHEREAS THE CUSTOMER WAS ULTIMATELY BLAMED. IT IS WELL DOCUMENTED ABOUT THE EXCESSIVE ENGINE OIL CONSUMPTION AND ENGINE CEASING ON THESE VEHICLE. EACH COMPLAINT HAS THE SAME PROBLEMS AND END RESULTS. CUSTOMER IS BLAMED FOR LACK OF OIL CHANGES AND THEREFORE BLAMED ON THE FAILURE OF THIS VEHICLE.I EVENTUALLY HAD ALL OF MY OIL CHANGE CERTIFICATES AND WAS TOLD BY MAZDA THEY DO NOT HONOR HAND WRITTEN RECEIPTS. MAZDA ONLY WANTED COMPUTERIZED RECEIPTS. ALL OF MY MAINTENANCE WAS DONE BY MECHANICS THAT HAVE A COMBINED 50 YEARS IN BUSINESS .THAT WAS NOT GOOD ENOUGH FOR THEM. THERE FORE I HAD TO PAY THIS HUGE BILL TO GET MY VEHICLE BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350666August 19, 2010
TIRES
JUNE 2010. TURBO ENGINE FAILED CX7-2008 MAZDA- SLUDGE IN ENGINE. EXCESSIVE CONSUMPTION AND BURNING OF OIL IN VEHICLE. THIS IS WHAT LEAD TO THE FAILURE AND BREAKDOWN OF THIS VEHICLE. TIRES WERE ALSO BALD AT 21,000 MILES. HAD TO BUY 4 NEW TIRES LAST YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350504August 19, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE ENGINE BEGAN TO EXHIBIT AN UNUSUAL SQUEALING NOISE AND STALLED. THE DEALER ADVISED THERE WAS EXCESSIVE ENGINE OIL SLUDGE BUILDUP AND THE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 36,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346647August 1, 2010
ENGINE AND ENGINE COOLING:ENGINE
THIS NARRATIVE IS ABOUT TOTAL ENGINE FAILURE IN A MAZDA CX-7 2008. THERE WERE NO INDICATIONS LEADING UP TO THE FAILURE. I GOT REGULAR OIL CHANGES WELL WITHIN THE MANUAL RECOMMENDED 5000-7500 MILES. ONE MORNING ON MY WAY TO WORK, THE CAR SIMPLY STOPPED ACCELERATING WHEN I HIT A SMALL HILL. THERE WAS NO CHECK ENGINE LIGHT, NO WARNING, NOTHING. I DROVE THE CAR IMMEDIATELY TO MAZDA SERVICE. AS I WAS DRIVING TO THE DEALERSHIP, THE CHECK ENGINE LIGHT DID IN FACT COME ON. UPON LOOKING INTO THE PROBLEM, THE DEALERSHIP LOOKED AT IT AN DETERMINED THAT THERE WAS SLUDGE IN THE ENGINE AND THAT THE ENGINE WAS DESTROYED. I HAD A WARRANTY YET MAZDA REFUSED TO COVER IT DUE TO "LACK OF MAINTENANCE" FROM OWNER. I WAS FORCED TO REPLACE THE ENGINE AND WAS TOLD IF I WENT THE ROUTE OF ANOTHER ENGINE FROM A DIFFERENT MECHANIC OR MANUFACTURER, THAT THE ENGINE WOULD BE BRANDED. THEREFORE, I ENDED UP PAYING $7600. UPON FURTHER INVESTIGATION, I FOUND STORY AFTER STORY WITH THE SAME PLOT LINE. THIS ENGINE MUST BE RECALLED. IT IS FAULTY AND DANGEROUS AND MAZDA REFUSES TO ACKNOWLEDGE IT FOR FINANCIAL REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346126July 29, 2010
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2008 MAZDA CX7. WHILE DRIVING APPROXIMATELY 40 MPH THE "AIR BAG" WARNING LIGHT INDICATOR ILLUMINATED. THE CONTACT STATED THE WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON FOUR DIFFERENT TIMES FOR THE IDENTICAL FAILURE. THERE WAS A REPLACEMENT OF THE TWO AIR BAG MODULES, AND THE FRONT DRIVER SIDE AIR BAG. THE CONTACT HAD CONCERN OF THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345303July 26, 2010
ENGINE AND ENGINE COOLING:ENGINE, SUSPENSION:FRONT
I OWN A MAZDA 2008 CX7 SPORT - PURCHASED NEW ON 11/28/2007. I HAVE 62,500 MILES ON THE VEHICLE. IT WAS TOWED TO THE DEALER ON 6/22/2010 WITH LOUD WHINING NOISE AND LOSS OF POWER. DEALER SAID THE TURBO IS MALFUNCTIONED. OVER THE NEXT WEEK THE EXTENDED SERVICE COMPANY FOR MAZDA REQUESTED MAINTENANCE RECORDS. I HAD THE OIL CHANGED OUTSIDE OF THE DEALER SOME OF THE TIME. THEY LOOKED AT THIS AND DECLINED THE WARRANTY REPAIRS. I KEPT CALLING AND THEY AGREED TO SEND OUT AN INDEPENDENT ADJUSTER. HE NOTED A "SLUDGE" BUILD UP ON THE OIL RETURN HOSE BOLT TO THE TURBO. THEY DECLINED MY WARRANTY COVERAGE. I AM HAVING TO PAY $2500 TO REPAIR. I HAVE BEEN DOING RESEARCH ONLINE AND THIS VEHICLE IS HAVING NUMEROUS ISSUES WITH SLUDGE BUILDUP. THIS COMES FROM THE ENGINE RUNNING TO HOT AND BREAKING THE OIL DOWN TO CREATE BLOCKAGES THAT ULTIMATELY AFFECT THE TURBO OR OTHER INTERNAL ENGINE PARTS. IF YOU LOOK ON EDMUNDS WEBSITE YOU CAN SEE THEIR ARE OTHERS WITH THE SAME ISSUE. MAZDA WILL NOT MAKE THE RECALL OR ASSIST THE CONSUMERS. WE FOLLOW THEIR RECOMMENDATIONS ON OIL CHANGE AND ARE GETTING NO ASSISTANCE. I AM AFRAID THAT I WILL HAVE ADDITIONAL ISSUES ONCE THIS IS REPAIRED AND THEY WILL DECLINE FUTURE SERVICE. HAT CAN YOU DO TO HELP? I ACTUALLY HAVE THE DEALERS PRINTED COPY OF WHERE THEY REPAIRED THE TIMING BELT TENSIONER IN APRIL AT 57K MILES. ACCORDING TO THE SUPERVISOR FOR CUSTOMER SERVICE AT THE EXTENDED WARRANTY OFFICE HIS COMPUTER RECORDS SHOW THEY REPAIRED THE SERPENTINE BELT FOR LESS MONEY THAT THE DEALER RECORDS I HAVE IN HAND. WHAT IS GOING ON THIS JUST DOES NOT SEEM HONEST. I NEED HELP AND THERE ARE OTHERS WITH THE SAME SITUATION OVER THE LAST YEAR - SOME HAVING TO SPEND $7500 + OUT OF POCKET TO REPAIR THEIR CX7. PLEASE CALL ME FOR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343968July 19, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE OIL LIGHT AND ENGINE LIGHT ON MY CAR CAME ON THE EVENING OF JUNE 8, 2010, AND STALLED IMMEDIATELY. THAT NIGHT I POURED 5 QUARTS OF OIL INTO MY ENGINE. THE FAULT WAS EVENTUALLY DISCOVERED TO BE A MISSING GASKET AT THE OIL FILTER CAP WHICH ALLOWED OIL TO SEEP OUT OF THE CAR NONSTOP SINCE MY LAST OIL CHANGE. I DO NOT UNDERSTAND WHY THE OIL LIGHT ONLY CAME ON AFTER THERE WAS VIRTUALLY NO OIL LEFT IN THE CAR. IF I HAD BEEN ON A HIGHWAY AT THE TIME, I WOULD HAVE HAD ALMOST NO WARNING BEFORE MY ENGINE DIED OUT ON ME. NOW, THE ENTIRE ENGINE HAS TO BE REPLACED BECAUSE IT RAN FOR 2 MILES WITH OIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342376July 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY 2008 MAZDA CX7 NEW FROM JAKE SWEENEY MAZDA IN CINTI, OH. I HAD NOT HAD ANY PROBLEMS WITH IT UNTIL THIS INCIDENT. I WAS DRIVING FOR WORK FROM CINTI, OH TO CLARKSBURG, WV. 20 MINUTES INTO MY DRIVE, THE AC WENT OUT. THERE WAS A STRONG SMELL OF A BELT BURNING. I TURNED THE AIR OFF, PUT THE WINDOWS DOWN AND CONTINUED TO DRIVE WITHOUT AC. THREE HOURS LATER, THE CAR STALLED. I WAS ABLE TO PULL OVER AND GET IT STARTED AGAIN. I DROVE TO THE NEAREST REPAIR SHOP I COULD FIND. THEY TOLD ME THE DRIVETRAIN HAD GONE BAD AND WOULD NEED TO BE REPLACED. I CALLED MAZDA AND THEY TOLD ME IT WAS OUT OF THE 5 YR/60,000 MILE WARRANTY SINCE THE CAR HAS 79,000 MILES ON IT. I COULD PAY TO HAVE IT TOWED TO THE CLOSEST MAZDA DEALERSHIP AND HAVE A DIAGNOSTIC DONE TO SEE IF THEY WOULD CONSIDER HONORING THE WARRANTY. THIS WOULD NOT BE APPLIED TO ANY NEEDED REPAIRS. I OPTED TO LEAVE IT AT THE REPAIR SHOP. THEY ARE ORDERING THE PART WHICH WILL TAKE A WEEK TO GET. I HAD TO RENT A CAR TO GET BACK HOME AND WILL HAVE TO DRIVE BACK TO WV TO GET MY CAR. I REALIZE THE CAR IS OUT OF WARRANTY BUT HAVING THE DRIVETRAIN GO OUT AFTER ONLY TWO YEARS AND 79 ,000 MILES IS TERRIBLE QUALITY. I HAVE LEASED NEW CARS ALL MY LIFE AND HAVE NEVER HAD ONE HAVE A PROBLEM THIS MAJOR AFTER ONLY TWO AND HALF YEARS. I WON'T BE BUYING ANOTHER MAZDA AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341899July 7, 2010
EQUIPMENT
ON MY 30 MILE DRIVE HOME FROM WORK, I BRIEFLY SMELT SOMETHING BURNING. LATER ON THAT DRIVE, I REALIZED THAT MY A/C DID NOT SEEM TO BE BLOWING COLD. MY A/C HAS ALWAYS TAKEN A WHILE TO COOL THE CAR DOWN, BUT IT WASN'T EVEN COOL AFTER MY 30 MILE DRIVE HOME. WHEN I CONFIRMED THAT THE A/C WAS NOT BLOWING COLD AT ALL, ON MY DRIVE TO WORK THE FOLLOWING DAY, I TOOK MY CAR TO A REPAIR SHOP TO HAVE THE A/C CHECKED. THAT IS WHEN I WAS TOLD MY A/C COMPRESSOR HAD "LOCKED UP" FOR SOME UNKNOWN REASON, AND NEEDED TO BE REPLACED. I TOOK MY CAR TO THE MAZDA DEALERSHIP THE FOLLOWING BUSINESS DAY AND THEY CONFIRMED THE SAME. MAZDA COULD NOT PROVIDE AN EXPLANATION FOR WHY THIS HAPPENED AT 58,000 MILES. THE COMPRESSOR IS STILL NOT REPAIRED AT THIS TIME BECAUSE THE MAZDA DEALERSHIP WILL NOT WARRANTY THEIR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336652June 16, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WAS DRIVING TO MY DESTINATION WHEN THE A/C STOPPED WORKING AND I SMELLED/SAW SMOKE COMING FROM UNDERNEATH MY VEHICLE. THE VEHICLE WAS TAKEN TO THE NEAREST MECHANIC AND I WAS TOLD THAT THE AIR COMPRESSOR WAS LOCKED UP AND THAT WE WOULD HAVE TO WAIT A FEW DAYS FOR A REPLACEMENT PART OR DRIVE HOME WITHOUT THE A/C IN 90+ DEGREE HEAT. REMEDY, REPLACED AIR COMPRESSOR AT A COST OF $957.43 AND BY THE WAY THE VEHICLE HAD ONLY 39203 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334946June 7, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2008 MAZDA CX7. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP TO ROUTINE MAINTENANCE AND THE DEALER TURNED OFF THE LIGHT AT THAT TIME. THE CONTACT THEN STATED THAT THE AIR BAG LIGHT ILLUMINATED AGAIN AND THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY A LOOSE CONNECTION PIN. THE AIR BAG LIGHT ILLUMINATED AGAIN AND THE CONTACT HAD AN APPOINTMENT WITH THE DEALER AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. THE CURRENT MILEAGE WAS APPROXIMATELY 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312903February 22, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I WAS DRIVING MY 2008 MAZDA CX-7 FROM BAYTOWN, TEXAS TO KILLEEN, TEXAS WHEN I NOTICED THAT THE AIR CONDITIONING STOPPED WORKING. APPROXIMATELY 3-5 MILES LATER WHITE SMOKE BILLOWED FROM UNDER THE HOOD AND MY STEERING LOCKED. BECAUSE THERE WAS NO SUITABLE TERRAIN ON THE RIGHT AND BECAUSE I WAS STEERING AROUND A RIGHT-TURN, I WAS FORCED TO PULL TO THE LEFT. BECAUSE OF THE SMOKE AND THE DISTRACTION CAUSED BY THE INCIDENT, I DID NOT REALIZE THAT THERE WAS A SEMI-TRUCK HEADING TOWARDS ME IN THE OTHER LANE. IF IT WASN'T FOR THE ADEPT HANDLING OF THE TRUCK DRIVE, I WOULD HAVE SURELY GONE HEAD ON AND I WOULD HAVE BEEN KILLED. I WAS TOWED TO BRYAN, TEXAS WHERE THE VEHICLE WAS REPAIRED AFTER A WHOLE DAY IN THE SHOP. THEY REPAIRED THE AIR CONDITIONING COMPRESSOR, AN ENGINE MOUNT, A PULLEY I BELIEVE AND SOME OTHER MISCELLANEOUS ITEMS TO THE TUNE OF OVER $1,400. I WAS EXTREMELY UPSET WHEN I FOUND OUT IT WAS A COMMON PROBLEM...ONE THAT NEARLY CAUSED ME MY LIFE. I HAVE TWO SMALL CHILDREN THAT DRIVE WITH ME EXTREMELY FREQUENTLY AND I FIND IT HARD TO BELIEVE THAT NOTHING S BEING DONE ABOUT MAZDA PLACING PEOPLE IN DANGER LIKE THIS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10311057February 16, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON THE MAZDA CX7 THE DASH INSTRUMENTS ARE ALMOST IMPOSSIBLE TO SEE IF ANYONE IS WEARING SUNGLASSES. MAZDA APPARENTLY IS ALERT TO THIS AS ON THE MOST EXPENSIVE CX7 ALL THE INSTRUMENT LIGHTS ARE ILLUMINATED. THIS CREATES AN IMPOSSIBLE SITUATION IN TRYING TO GAUGE EVEN YOUR SPEED. I OWN A CX7 , IN FLORIDA WHERE YOU MUST WEAR SUN GLASSES, AND HAVE BEEN WARNED ABOUT SPEED. MAZDA SEEMS TO HOLD THIS AS AN UPGRADE, WHICH IS NOT RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297149December 28, 2009
ENGINE AND ENGINE COOLING
SUDDEN AC CLUTCH/COMPRESSOR FAILURE WITH 29000 MILES ON VEHICLE. DIDN'T NOTICE UNTIL WE STOPPED AT A SCENIC OVERLOOK OFF I 75 IN TN AND HAD HEAVY WHITE SMOKE FROM UNDER THE HOOD W/ A GRINDING BEARING NOISE. REPAIRED UNDER WARRANTY, BUT NOT SURE IF W/ AN UPDATED PART(S). RESEARCH SHOWS THAT THIS IS A VERY COMMON PROBLEM W/ THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294761December 7, 2009
EQUIPMENT
I WAS DRIVING. AC SUDDENLY STOPPED BURNED SMELL COMING IN TO THE CAR, WERE I HAD MY 12 MONTH OLD BABY IN THE CAR. SMELL WAS MAKING ME SICK BABY START TO CRY. I CALLED THE TOWING COMPANY TO TAKE THE CAR TO THE DEALER. SAW ON LINE THAT OTHER PEOPLE HAVE HAD THE SAME PROBLEM WITH THE MAZDA CX7 AC PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294783December 7, 2009
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 2008 MAZDA CX7. WHILE DRIVING BLACK SMOKE WAS EXPELLED THROUGH THE VENTS OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. A TECHNICIAN FROM THE DEALER STATED THAT THE AIR CONDITIONING CLUTCH AND BELT HAD FAILED. HE THEN ADDED THAT THE FAILURE WAS A MANUFACTURER DEFECT. HOWEVER,THE ESTIMATED COST FOR THE REPAIR WAS $1,243.00. THE MANUFACTURER TOOK A REPORT, AND A REPRESENTATIVE STATED THAT THEY WOULD ASSIST WITH THE REPAIR. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10293207November 23, 2009
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WE HAVE A 2008 MAZDA CX7 BOUGHT NEW IN 2008 AT ABOUT 35,677 MILE MARK OUR A/C STARTED GOING IN AND OUT NOT BLOWING COLD AIR. TOOK IT AND THE TECH AIR BLOWING AT 46 DEGREES AND PRESSURE GOOD. NO MAJOR PROBLEMS AFTER. JUST THIS PAST WEEKEND MY WIFE IS DRIVING THE CAR WITH MY EIGHT TEAR OLD ON THE INTERSTATE WHEN THE CAR STARTED SMOKING SEVERELY. SHE PULLS OVER CALL ME, A BRIEF LOOK OVER I SAW THAT SOMETHING WAS WRONG WITH THE A/C CLUTCH AREA. NOW THE A/C IS OUT. I'M ON MY WAY TO MAZDA RIGHT NOW AND WILL UPDATE STATUS LATER. VEHICLE IS OUT OF WARRANTY WOULDN'T YOU KNOW. APPARENTLY FROM RESEARCH VIA THE INTERNET THIS IS AND HAS BEEN A VERY COMMON PROBLEM. HELP! PLEASE..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289884October 26, 2009
STEERING, UNKNOWN OR OTHER
WITHOUT WARNING THE CABIN OF MY MAZDA CX-7 FILLED WITH SMOKE AND THE POWERSTEERING WENT OUT. APPARENTLY FAULTY AC COMPRESSOR BURNED BELTS AND KNOCKED OUT POWERSTEERING. MAZDA REPLACED COMPRESSOR WITH NEW REVISED COMPRESSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289287October 21, 2009
ENGINE AND ENGINE COOLING
2008 MAZDA CX-7 A/C COMPRESSOR FAILURE SENDING SPARKS OUT FROM UNIT, INSIDE ENGINE BAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288700October 16, 2009
ENGINE AND ENGINE COOLING
MAZDA USING THE WRONG OIL. RECENTLY HAD THE OIL CHANGED IN MY 2008 MAZDA CX-7. WHEN I DROVE IT OFF THE LOT THE CAR SMOKED LIKE CRAZY. THEY SAID THEY WERE USING THE WRONG OIL SO THEY REPLACED IT WITH 5W-30 INSTEAD OF 5W-20. THEN CAR CONTINUED TO SMOKE. SO NEXT DAY THEY PUT 5W-40 IN IT. THE OIL IS LEAKING INTO THE TURBO CREATING A FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mazda CX-7