Mazda CX-5 Service Bulletins (2017)

572 manufacturer communications on file.

• August 9, 2022•Document ID: 10218720

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-001-22d

  Date Added:

  September 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

  Associated Products (34)

  2022 Mazda MX-52021 Mazda CX-32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-5+ 14 more
  Associated Documents

  • DownloadMC-10218720-0001.pdf↗
• August 8, 2022•Document ID: 10218727

  Service Bulletin/Repair Instructions
  LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  09-004-22a

  Date Added:

  September 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3, CX-30 and MX-30 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car wash and/or condensation. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent water entry (Mazda3) and the rear harness has been modified to prevent water infiltration (Mazda3, CX-30 and MX-30). 

  Associated Products (11)

  2022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda Mazda32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32019 Mazda CX-52019 Mazda Mazda32018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10218727-0001.pdf↗
• August 1, 2022•Document ID: 10218719

  Service Bulletin/Repair Instructions
  LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  SA-050-22

  Date Added:

  September 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below

  Associated Products (35)

  2022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32018 Mazda CX-32018 Mazda CX-5+ 15 more
  Associated Documents

  • DownloadMC-10218719-0001.pdf↗
• July 18, 2022•Document ID: 10217209

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

  Mfr Comm. #:

  09-024-22

  Date Added:

  August 4, 2022

  Manufacturer:

  MAZDA

  Summary

  In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

  Associated Products (155)

  2022 Mazda CX-52022 Mazda CX-92022 Mazda MX-52021 Mazda CX-32021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-5+ 135 more
  Associated Documents

  • DownloadMC-10217209-0001.pdf↗
• July 15, 2022•Document ID: 10217210

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-002-22

  Date Added:

  August 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been modified.

  Associated Products (4)

  2020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10217210-0001.pdf↗
• June 29, 2022•Document ID: 10215254

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

  Mfr Comm. #:

  SA-044-22

  Date Added:

  July 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: - Engine at idle - Transmission in drive - Foot on the brake pedal - A/C OFF - Audio OFF The noise may be caused by loose fitting heater hoses vibrating the heater hose bracket protector. Page

  Associated Products (6)

  2022 Mazda CX-52021 Mazda CX-52020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10215254-0001.pdf↗
• June 22, 2022•Document ID: 10215274

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-006-22

  Date Added:

  July 6, 2022

  Manufacturer:

  MAZDA

  Summary

  This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.

  Associated Products (160)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda6+ 140 more
  Associated Documents

  • DownloadMC-10215274-0001.pdf↗
• June 22, 2022•Document ID: 10215250

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT

  Mfr Comm. #:

  SA-041-22

  Date Added:

  July 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about infotainment center display: Ghost touch, surface peeling, spider cracks. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.

  Associated Products (13)

  2021 Mazda Mazda62020 Mazda CX-52020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda62018 Mazda CX-52018 Mazda Mazda62017 Mazda CX-52017 Mazda Mazda62016 Mazda Mazda32016 Mazda Mazda62015 Mazda Mazda32014 Mazda Mazda3
  Associated Documents

  • DownloadMC-10215250-0001.pdf↗
• June 10, 2022•Document ID: 10215244

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; UNKNOWN OR OTHER; EQUIPMENT

  Mfr Comm. #:

  SA-039-22

  Date Added:

  July 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about scratches on the instrument cluster lens.

  Associated Products (52)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda6+ 32 more
  Associated Documents

  • DownloadMC-10215244-0001.pdf↗
• June 9, 2022•Document ID: 10215301

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  04-002-22a

  Date Added:

  July 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate this concern, the material of the pads has been changed to copper-free and the specification of the shims has been changed to a coated spring with tape.

  Associated Products (5)

  2020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-52016 Mazda CX-5
  Associated Documents

  • DownloadMC-10215301-0001.pdf↗
• June 7, 2022•Document ID: 10215238

  Service Bulletin/Repair Instructions
  POWER TRAIN; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

  Mfr Comm. #:

  SA-038-22

  Date Added:

  July 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

  Associated Products (53)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-5+ 33 more
  Associated Documents

  • DownloadMC-10215238-0001.pdf↗
• June 6, 2022•Document ID: 10215303

  Service Bulletin/Repair Instructions
  EQUIPMENT; STRUCTURE

  Mfr Comm. #:

  09-003-22a

  Date Added:

  July 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit the following malfunctions: - The film on the center display is peeling off, as shown in the illustration below. This may be caused by cleaning the center display surface. Water and/or a cleaning solution may get into the scratches on the film and cause the film to start peeling. To eliminate this concern, the anti-reflective film has been modified to reduce scratches during cleaning. - The map on the center display may scroll by itself without operating the map (ghost touch). The thermal expansion and contraction of the touch panel may cause a deformation. Loosening of the touch panel resulting in increased wire resistance may be causing the map malfunction. To eliminate this concern, a protection film has been added in the touch panel to prevent deformation.

  Associated Products (4)

  2020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10215303-0001.pdf↗
• May 25, 2022•Document ID: 10213201

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  09-018-22

  Date Added:

  June 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).

  Associated Products (37)

  2022 Mazda CX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-9+ 17 more
  Associated Documents

  • DownloadMC-10213201-0001.pdf↗
• May 24, 2022•Document ID: 10213185

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-004-22

  Date Added:

  June 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

  Associated Products (146)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda MX-52019 Mazda CX-3+ 126 more
  Associated Documents

  • DownloadMC-10213185-0001.pdf↗
• May 23, 2022•Document ID: 10213121

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; COMMUNICATION:MANUFACTURER TELEMATICS; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-001-22c

  Date Added:

  June 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

  Associated Products (37)

  2022 Mazda CX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-9+ 17 more
  Associated Documents

  • DownloadMC-10213121-0001.pdf↗
• April 27, 2022•Document ID: 10210887

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-026-22

  Date Added:

  May 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

  Associated Products (47)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda6+ 27 more
  Associated Documents

  • DownloadMC-10210887-0001.pdf↗
• April 26, 2022•Document ID: 10210918

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  08-003-22

  Date Added:

  May 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. *DTC B00A0:09 (Occupant classification sensor internal signal output unstable) This concern is caused by the low voltage detection time of the occupant classification sensor (OCS) being too short during cranking, which causes detection of the DTC unnecessarily. The concern occurs more often in colder weather when greater electric current is consumed to start the vehicle. To eliminate this concern, the OCS has been modified to avoid unnecessary DTC detection. NOTE: *Even if the voltage is recovered after the engine is started, the airbag warning light stays ON during the drive cycle. *When the battery voltage becomes stable after the engine is started, the airbag system will operate normally.

  Associated Products (9)

  2020 Mazda CX-32020 Mazda CX-52019 Mazda CX-32019 Mazda CX-52018 Mazda CX-32018 Mazda CX-52017 Mazda CX-32017 Mazda CX-52016 Mazda CX-3
  Associated Documents

  • DownloadMC-10210918-0001.pdf↗
• April 19, 2022•Document ID: 10210936

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:HATCHBACK/LIFTGATE; LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  09-015-22

  Date Added:

  May 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit corrosion on the liftgate lock striker. This may be caused by water penetrating from micro cracks existing on the lock striker's coating surface that reacts with zinc contained in the undercoating and produces the corrosion. To eliminate this concern, a modified undercoating has been established for the liftgate lock striker.

  Associated Products (10)

  2021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32019 Mazda CX-52019 Mazda Mazda32018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10210936-0001.pdf↗
• April 19, 2022•Document ID: 10210905

  Service Bulletin/Repair Instructions
  SERVICE BRAKES, HYDRAULIC

  Mfr Comm. #:

  04-002-22

  Date Added:

  May 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support.

  Associated Products (6)

  2021 Mazda CX-52020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-52016 Mazda CX-5
  Associated Documents

  • DownloadMC-10210905-0001.pdf↗
• April 5, 2022•Document ID: 10210902

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  02-003-22

  Date Added:

  May 5, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

  Associated Products (64)

  2023 Mazda CX-502022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda6+ 44 more
  Associated Documents

  • DownloadMC-10210902-0001.pdf↗