Mazda CX-5 Service Bulletins (2018)

634 manufacturer communications on file.

• January 14, 2019•Document ID: 10153339

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

  Mfr Comm. #:

  09-009-19-3566

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after-warranty assistance (AWA) or DSA that can be utilized to cover this service expense.

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  Associated Documents

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• January 14, 2019•Document ID: 10153338

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  09-008-19-3565

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in cold weather areas just after the RAPGARD is removed at PDI. This may be caused by moisture which has been trapped and condensed between the paint and the RAPGARD. These types of stains can be removed with a heat gun or an infrared drier. If you encounter this concern during PDI, use a heat gun or an infrared drier to apply heat to the affected area to remove the stain(s).

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  Associated Documents

  • DownloadMC-10153338-0001.pdf↗
• January 14, 2019•Document ID: 10153336

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-007-19-3564

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010. Customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.

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  Associated Documents

  • DownloadMC-10153336-0001.pdf↗
• January 14, 2019•Document ID: 10153335

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  09-006-19-3563

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

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  Associated Documents

  • DownloadMC-10153335-0001.pdf↗
• January 14, 2019•Document ID: 10153334

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-005-19-3562

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).

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  Associated Documents

  • DownloadMC-10153334-0001.pdf↗
• January 14, 2019•Document ID: 10153307

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  00-002-19-3561

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Mazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program. NOTE: Accu-turn is still an approved brake lathe, but it is no longer available for purchase from our vendor. IMPORTANT: Rotors must be machined using a Mazda approved on-car brake lathe, or warranty claims are subject to denial or debit. Tool Number Description Pricing PC1923MAZ Pro-Cut On-Car Brake Lathe Check eStore or call for current pricing OBTAINING TOOLS This tool can be ordered through Mazda eStore. You can log on to eStore at: http://dealers.mazdausa.com CUSTOMER SERVICE INFORMATION For warranty or product information contact Mazda Authorized Service Equipment at 877-768-6657. Customer service representatives are available from 7:30 AM until 7:00 PM CST, Monday through Friday. SPECIAL SERVICE TOOL (SST) PART NAME: OVERVIEW Pro-Cut On-Car Brake Lathe PART NUMBER: PC1923MAZ APPLICABLE MODELS: All USAGE: To machine brake rotors on the vehicle.

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  Associated Documents

  • DownloadMC-10153307-0001.pdf↗
• January 14, 2019•Document ID: 10153306

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  00-001-19-3560

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

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  Associated Documents

  • DownloadMC-10153306-0001.pdf↗
• January 14, 2019•Document ID: 10153305

  Service Bulletin/Repair Instructions
  FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

  Mfr Comm. #:

  SA-003-19

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

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  Associated Documents

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• January 10, 2019•Document ID: 10153333

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-004-19-3543

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to DAG Exchange Central (MXConnect>Parts and Accessories>Parts>Programs>Exchange Central) for component availability, source of technical support and prior authorization requirement. NOTE: Always check for a TSB that may modify or eliminate prior authorization for a specific symptom for a given component.

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  Associated Documents

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• January 10, 2019•Document ID: 10153329

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  08-001-19-3544

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination concerns during vehicle service.

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• January 10, 2019•Document ID: 10153317

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-003-19-3547

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.

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  Associated Documents

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• January 10, 2019•Document ID: 10153316

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  02-002-19-3546

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.

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  Associated Documents

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• January 10, 2019•Document ID: 10153313

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-006-19-3549

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  The vehicles listed above are equipped with a push button start/stop ignition system. Unlike previous Mazda models, there is no key cylinder on the steering column. Therefore, the engine cannot be started with the auxiliary key if the room fuse is removed or if the transmitter battery is dead.

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  Associated Documents

  • DownloadMC-10153313-0001.pdf↗
• January 10, 2019•Document ID: 10153312

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-005-19-3548

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit the check engine light on with DTC P0456 stored in the PCM memory. P0456: EVAP system leak detected (very small leak). The concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns DTC P0456 on.

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  • DownloadMC-10153312-0001.pdf↗
• January 10, 2019•Document ID: 10153227

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  04-002-19-3545

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.

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• January 9, 2019•Document ID: 10153311

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-004-19-3558

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  On some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration. Sulfur smell is not an indication of an engine concern and will not cause reduced driveability or durability of the engine or any of its emission components. The sulfur smell or 'rotten egg' odor is caused by high amounts of sulfur in the gasoline being used in the vehicle. Sulfur is normally eliminated during the refining process, but the EPA regulation of sulfur in gasoline differs from state to state. Vehicles using fuel containing high amounts of sulfur will most likely emit sulfur smell from the exhaust system.When high sulfur fuel is burned, there is a chemical reaction in the catalytic converter causing the sulfur tooxidize. As the vehicle is driven, the oxidizing reaction odor in the converter will decrease with mileage and age.

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  Associated Documents

  • DownloadMC-10153311-0001.pdf↗
• January 8, 2019•Document ID: 10153304

  Service Bulletin/Repair Instructions
  WHEELS

  Mfr Comm. #:

  SA-002-19

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  On May 1, 2018, Japan produced vehicles starting using 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing the accessory locking lug nuts, make sure to use the appropriate part number for the vehicle you are working on.

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  • DownloadMC-10153304-0001.pdf↗
• January 4, 2019•Document ID: 10153310

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  01-003-19-3557

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored inmemory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem P2507:00: PCM battery voltage low input As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service. P2507 in this situation is only applicable on 2016 and later models. This is caused by the engine being started 3 or more times after a short duration of engine off (less than 15 seconds) with the room fused removed. NOTE: The odometer will display "F0-002" during transport mode (room fuse 15A removed). Transport mode is canceled when room fuse 15A is installed or the vehicle odometer is more than 12.4mi (20km). Vehicles in dealer inventory with this concern should be repaired using the following repair procedure.

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• January 4, 2019•Document ID: 10153302

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-001-19

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  APPLE CARPLAY? / ANDROID AUTO? FREQUENTLY ASKED QUESTIONS (FAQ)

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• January 3, 2019•Document ID: 10153332

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING

  Mfr Comm. #:

  09-003-19-3555

  Date Added:

  February 19, 2019

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant (condensation), making the lens look whitish (fog). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.

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