Mazda CX-5 Service Bulletins (2021)
491 manufacturer communications on file.
- November 19, 2021•Document ID: 10203725Service Bulletin/Repair InstructionsEQUIPMENT; SEATS; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
- Mfr Comm. #:
- 08-003-21-3837
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles equipped with a seat ventilation system may have the passenger seat belt warning light on, even though there is no passenger in the seat. This concern may be caused by an overly sensitive detection of the occupancy sensor. The weight of the seat ventilation unit may be captured by the occupancy sensor, resulting in a false detection.
Associated Products (1)Associated Documents - November 16, 2021•Document ID: 10203762Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT
- Mfr Comm. #:
- SA-054-21
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any the following infotainment system concerns: Reboot, Slow reboot in morning, Display frozen, Display blank. NOTE: Rear view monitor operation is normal, No DTC stored
Associated Products (4)Associated Documents - November 16, 2021•Document ID: 10203735Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; FORWARD COLLISION AVOIDANCE
- Mfr Comm. #:
- 15-004-21-3835
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummaryNOTE: This Service Information is only applicable for vehicles equipped with a Forward Sensing Camera (FSC), KDD1-67-XCX and GSH7-67-XCX*. If B61L-67-XCX* appears in the GEPC search, the VIN is applicable for this repair only if the part has been previously replaced with KDD1-67-XCX. Some vehicles may exhibit the master warning light (and other warning lights) illuminated while driving, with DTC B115E:76 stored in memory.
Associated Products (5)Associated Documents - November 10, 2021•Document ID: 10203728Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 09-033-21-3847
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle used for ride sharing). No mass production change is planned.
Associated Products (1)Associated Documents - November 4, 2021•Document ID: 10203759Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-052-21
- Date Added:
- December 2, 2021
- Manufacturer:
- MAZDA
SummaryFor improvement of electrical diagnosis, the SKYACTIVî Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIVî vehicles and compare suspect terminal drag with a good know terminal.To measure the voltage/resistance avoiding any terminal damage.
Associated Products (7)Associated Documents - October 15, 2021•Document ID: 10202774Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-031-21c
- Date Added:
- November 1, 2021
- Manufacturer:
- MAZDA
SummaryA new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. Dealers can now utilize the Limited Parts Ordering (LPO) page on eMDCS to order the repair parts for 2.5L (with cylinder deactivation) and 2.5L turbo cylinder head repairs. There is no longer a need to contact hotline for part ordering. If there are any questions on part ordering or part status, contact the DAG group for assistance.
Associated Products (4)Associated Documents - October 13, 2021•Document ID: 10202772Service Bulletin/Repair InstructionsEQUIPMENT; ENGINE AND ENGINE COOLING; POWER TRAIN
- Mfr Comm. #:
- SA-031-21b
- Date Added:
- November 1, 2021
- Manufacturer:
- MAZDA
SummaryA new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly.
Associated Products (4)Associated Documents - October 13, 2021•Document ID: 10202771Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SA-013-21h
- Date Added:
- November 1, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. If the reception is good to strong, proceed to the Repair Procedure.
Associated Products (4)Associated Documents - October 13, 2021•Document ID: 10202695Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE; FUEL SYSTEM, OTHER
- Mfr Comm. #:
- MT-002-21a
- Date Added:
- October 31, 2021
- Manufacturer:
- MAZDA
SummaryEthanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 15% gasoline All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V.
Associated Products (7)Associated Documents - October 8, 2021•Document ID: 10202689Service Bulletin/Repair InstructionsEQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:AIR HANDLER/CHAMBER, DUCTS, AND VALVES; EQUIPMENT
- Mfr Comm. #:
- 07-004-21-3830
- Date Added:
- October 31, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit insufficient A/C performance / insufficient airflow from vents or ducts. These concerns may be caused by an evaporator temperature sensor malfunction due to insufficient water-proofing. This may result in a detection error and therefore, improper operation of the A/C system. To eliminate this concern, the production process of the evaporator temperature sensor has been modified to ensure proper water-proofing.
Associated Products (1)Associated Documents - October 4, 2021•Document ID: 10202685Service Bulletin/Repair InstructionsTIRES:VALVE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- 01-012-21-3832
- Date Added:
- October 31, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles may have a LOW ENGINE OIL LEVEL warning message and a CHECK ENGINE light illuminated in the instrument cluster, along with DTC P250F:00 stored in memory. DTC P250F:00 - Engine oil level signal: engine oil level low. Upon inspecting the engine oil level, the level is found to be low and there doesn't appear to be any trace of oil leakage in the engine compartment. This concern usually occurs when the mileage reaches approximately 3,100 - 4,700 miles (5,000 - 7,500km) and may also occur again after replacing or topping off the engine oil. The root cause of this concern has not been identified yet, therefore a repair procedure will be announced at a later date. Since this issue has been reported after a valve stem seal modification, it is very likely that valve stem seal damage is causing oil to leak into the combustion chamber.
Associated Products (5)Associated Documents - September 28, 2021•Document ID: 10201864Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-019-21d
- Date Added:
- October 5, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Associated Products (4)Associated Documents - September 28, 2021•Document ID: 10201862Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-027-21b
- Date Added:
- October 5, 2021
- Manufacturer:
- MAZDA
SummaryMAZDA CONNECT Symptom Troubleshooting (7th Generation Vehicles). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure
Associated Products (4)Associated Documents - September 27, 2021•Document ID: 10201766Service Bulletin/Repair InstructionsEQUIPMENT; ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 01-011-21-3800a
- Date Added:
- October 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up, The engine temperature gauge fluctuates, The low coolant temperature indicator (blue) light stays on longer or comes on while driving, Poor heater performance, especially at idle. NOTE: Vehicles with SKYACTIV-G 2.5T are not applicable. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 ðF (40-80 ðC)). To eliminate this concern, the production process of the coolant control valve has been modified.
Associated Products (5)Associated Documents - September 24, 2021•Document ID: 10201777Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; EQUIPMENT
- Mfr Comm. #:
- MT-002-21
- Date Added:
- October 2, 2021
- Manufacturer:
- MAZDA
SummaryEthanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 15% gasoline, All Mazda vehicles can run on gasoline containing up to 10% ethanol (E10) but only some 1999-2001 B3000 trucks can run on gasoline with more than 10% ethanol blended. E10 compatible vehicles: All Mazda vehicles. E85 compatible vehicles: 1999-2001 B3000 Mazda trucks with the 8th VIN digit is V. What if a customer puts E85 in there Mazda vehicle? Symptoms include: Rough Running, Lean Codes, Misfires and/or misfire codes, Lack of power, Poor fuel economy, Spark knock, Mechanical engine damage.
Associated Products (7)Associated Documents - September 24, 2021•Document ID: 10201776Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; VISIBILITY; LANE DEPARTURE; ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SOFTWARE
- Mfr Comm. #:
- 15-003-21-3828
- Date Added:
- October 2, 2021
- Manufacturer:
- MAZDA
SummarySome vehicles equipped with Blind Spot Monitoring (BSM) may experience a BSM indicator light on the outer door mirror, even if there is no vehicle in the alert (blind spot) area. NOTE: This concern occurs only after a cold start. As the BSM control module temperature rises, the BSM system returns to normal operation. Due to BSM control module production variances, a false detection may occur in some units when the BSM temperature in the control module has not yet reached normal operating temperature. To eliminate this concern, the control logic of the BSM control module has been modified.
Associated Products (1)Associated Documents - September 17, 2021•Document ID: 10201775Service Bulletin/Repair InstructionsEQUIPMENT; STRUCTURE
- Mfr Comm. #:
- 09-028-21-3748
- Date Added:
- October 2, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about a whistling noise heard from the top of the A-pillar area when driving at highway speeds. When driving under following conditions, a negative pressure is generated on the doors pulling them outward and resulting in weatherstrip vibration. The vehicle is exposed to a side wind while driving at highway speeds. The vehicle is exposed to a strong side wind while driving at a speed slightly higher than highway speed.
Associated Products (1)Associated Documents - September 16, 2021•Document ID: 10201861Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-047-21
- Date Added:
- October 5, 2021
- Manufacturer:
- MAZDA
SummaryIf you receive a customer concern about the CHECK ENGINE light coming on and DTC P3400 (cylinder deactivation system malfunction) stored, the cylinder deactivation oil control valve may be plugged with plastic debris from the oil filter wrapper. The debris may enter the center of the oil filter when poking a hole in the filter wrapper during removal, and then travel through the engine and plug the cylinder deactivation oil control valve.
Associated Products (5)Associated Documents - September 14, 2021•Document ID: 10201859Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-013-21g
- Date Added:
- October 5, 2021
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. If the reception is good to strong, proceed to the Repair Procedure.
Associated Products (4)Associated Documents - September 13, 2021•Document ID: 10201858Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SA-004-21c
- Date Added:
- October 5, 2021
- Manufacturer:
- MAZDA
SummaryWhen the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.
Associated Products (3)Associated Documents