Mazda CX-5 Service Bulletins (2019)

561 manufacturer communications on file.

• November 14, 2022•Document ID: 10226924

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-075-22

  Date Added:

  December 2, 2022

  Manufacturer:

  MAZDA

  Summary

  If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay™/ Android Auto™ will not connect) 6. Over-sized wheels/tires (incorrect GPS location)

  Associated Products (119)

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  Associated Documents

  • DownloadMC-10226924-0001.pdf↗
• November 14, 2022•Document ID: 10226923

  Service Bulletin/Repair Instructions
  VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-074-22

  Date Added:

  December 2, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.

  Associated Products (42)

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  Associated Documents

  • DownloadMC-10226923-0001.pdf↗
• November 3, 2022•Document ID: 10226895

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  15-002-22a

  Date Added:

  December 2, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit either or both of the following symptoms. 1. The SCBS warning light is illuminated with DTC U045A:68 [FORWARD SENSING CAMERA (FSC)]. U045A:68 Error signal received from parking assist unit 2. The parking sensor indicator is flashing with one or more of the following DTCs of PARKING ASSIST SYSTEM. B1B36:14 Front corner ultrasonic sensor (RH) circuit malfunction B1B36:2A Front corner ultrasonic sensor (RH) characteristic malfunction B1B38:14 Front ultrasonic sensor (RH) circuit malfunction B1B38:2A Front ultrasonic sensor (RH) characteristic malfunction B1B40:14 Front corner ultrasonic sensor (LH) circuit malfunction B1B40:2A Front corner ultrasonic sensor (LH) characteristic malfunction B1B42:14 Front ultrasonic sensor (LH) circuit malfunction B1B42:2A Front ultrasonic sensor (LH) characteristic malfunction Due to insufficient waterproof performance of the front harness short cords (1), water may enter in and accumulate in the C-11 (LH) or C-12 (RH) connectors (2) causing a short circuit between wires and an improper signal being sent from the parking (ultrasonic) sensor to the parking sensor unit. To eliminate this concern, the production process of the front harness short cord has been improved to increase waterproof performance.

  Associated Products (7)

  2023 Mazda CX-52022 Mazda CX-52021 Mazda CX-52020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10226895-0001.pdf↗
• October 19, 2022•Document ID: 10225776

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-013-22

  Date Added:

  November 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience the CHECK ENGINE light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: * The engine takes longer to warm up * The engine temperature gauge fluctuates * The low coolant temperature indicator (blue) light stays on longer or comes on while driving * Poor heater performance, especially at idle NOTE: * Vehicles with SKYACTIV-G 2.5T are not applicable. * If DTC P2B61:00 (Coolant control valve circuit range/performance) accompanies, this information is not applicable. Diagnose according to the instructions in MGSS. Due to production variety of the failsafe thermostat integrated in the coolant control valve, engine coolant may enter into a dry hollow in the failsafe thermostat, resulting in unintended opening of the failsafe thermostat at lower temperatures (104-176 °F (40-80 °C)). To eliminate this concern, the production process of the coolant control valve has been modified.

  Associated Products (16)

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  Associated Documents

  • DownloadMC-10225776-0001.pdf↗
• October 17, 2022•Document ID: 10225767

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-068-22

  Date Added:

  November 4, 2022

  Manufacturer:

  MAZDA

  Summary

  The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.

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  Associated Documents

  • DownloadMC-10225767-0001.pdf↗
• October 17, 2022•Document ID: 10225724

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  SA-008-22a

  Date Added:

  November 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (132)

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  Associated Documents

  • DownloadMC-10225724-0001.pdf↗
• October 12, 2022•Document ID: 10225763

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-067-22

  Date Added:

  November 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about the following message displayed in the Multi-Information Display: In the following cases, the MRCC with Stop & Go function system is canceled when the vehicle is traveling at 19 mph (30 km/h) or less: * The Forward Sensing Camera (FSC) cannot detect target objects due to one of the following: - The windshield is dirty - The FSC lens is foggy - There is low visibility due to rain, fog or snow - It is at night and there is not enough light - There is direct or reflected sunlight on the FSC - There is problem with the FSC * There is a problem with the AUTOHOLD control function. * There is a problem with the electric parking brake (EPB).

  Associated Products (31)

  2023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-9+ 11 more
  Associated Documents

  • DownloadMC-10225763-0001.pdf↗
• October 12, 2022•Document ID: 10225761

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-066-22

  Date Added:

  November 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7 vehicles built after March 2, 2019] DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. * In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). * In other cases this DTC might be found without a related customer concern. NOTE: In most cases, no dealer visit is necessary.

  Associated Products (55)

  2023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-5+ 35 more
  Associated Documents

  • DownloadMC-10225761-0001.pdf↗
• October 10, 2022•Document ID: 10225751

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-065-22

  Date Added:

  November 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles equipped with a coolant control valve may exhibit difficulties when refilling the coolant because the control valve is closed and air in the engine cannot escape during ignition ON. Therefore, turn the ignition OFF when refilling engine coolant using the radiator filler neck.

  Associated Products (26)

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  Associated Documents

  • DownloadMC-10225751-0001.pdf↗
• October 6, 2022•Document ID: 10225774

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  01-012-22

  Date Added:

  November 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit accumulation of dried coolant (1) around the water pipe (2). This is caused by a gap between the housing and pipe due to a press fitting during the manufacturing process. The accumulated coolant is solidified and plugs the gap in high temperature environment and the seepage is stopped and does not progress. This is normal and does not require a part replacement, clean off the dried coolant from around the pipe with a wire brush.

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  Associated Documents

  • DownloadMC-10225774-0001.pdf↗
• September 26, 2022•Document ID: 10222564

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  01-010-22

  Date Added:

  October 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. When returning from fast idle to normal, the stuck valve suddenly opens due to thermal change around it which causes abnormal noise. To eliminate this concern, the internal design of the exhaust manifold has been modified.

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  Associated Documents

  • DownloadMC-10222564-0001.pdf↗
• September 13, 2022•Document ID: 10222452

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

  Mfr Comm. #:

  RF-22-01

  Date Added:

  October 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about infotainment center display ghost touch (touch screen operates by itself), surface peeling or spider cracks. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors.

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  2022 Mazda MX-52021 Mazda CX-32021 Mazda Mazda22021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda Mazda22020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda Mazda22019 Mazda Mazda62018 Mazda CX-52018 Mazda Mazda62017 Mazda CX-32017 Mazda CX-52017 Mazda Mazda22017 Mazda Mazda6+ 4 more
  Associated Documents

  • DownloadMC-10222452-0001.pdf↗
• August 17, 2022•Document ID: 10218721

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-041-22

  Date Added:

  September 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about infotainment center display: - Ghost Touch (Touch screen operates by itself) - Surface Peeling - Spider Cracks Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.

  Associated Products (13)

  2021 Mazda Mazda62020 Mazda CX-52020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda62018 Mazda CX-52018 Mazda Mazda62017 Mazda CX-52017 Mazda Mazda62016 Mazda Mazda32016 Mazda Mazda62015 Mazda Mazda32014 Mazda Mazda3
  Associated Documents

  • DownloadMC-10218721-0001.pdf↗
• August 9, 2022•Document ID: 10218720

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-001-22d

  Date Added:

  September 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

  Associated Products (34)

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  Associated Documents

  • DownloadMC-10218720-0001.pdf↗
• August 8, 2022•Document ID: 10218727

  Service Bulletin/Repair Instructions
  LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  09-004-22a

  Date Added:

  September 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3, CX-30 and MX-30 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car wash and/or condensation. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent water entry (Mazda3) and the rear harness has been modified to prevent water infiltration (Mazda3, CX-30 and MX-30). 

  Associated Products (11)

  2022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda Mazda32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32019 Mazda CX-52019 Mazda Mazda32018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10218727-0001.pdf↗
• August 3, 2022•Document ID: 10218722

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  01-008-22

  Date Added:

  September 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience a lack of power and the check engine light on with DTC P061B:00 stored in PCM memory under one of the following conditions (A or B). - DTC P061B:00 - [PCM] Internal control module torque calculation performance problem. Condition Condition Description A When cranking is interrupted (likely occurs when the brake pedal is released during cranking) B When accelerating from 1300-1600 rpm with wide open throttle Due to an improper control logic of the PCM, the engine torque calculation error detection is too sensitive. To eliminate this concern, the PCM software has been modified.

  Associated Products (6)

  2019 Mazda CX-32019 Mazda CX-52019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-52018 Mazda Mazda6
  Associated Documents

  • DownloadMC-10218722-0001.pdf↗
• August 1, 2022•Document ID: 10218719

  Service Bulletin/Repair Instructions
  LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  SA-050-22

  Date Added:

  September 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below

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  Associated Documents

  • DownloadMC-10218719-0001.pdf↗
• July 18, 2022•Document ID: 10217209

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

  Mfr Comm. #:

  09-024-22

  Date Added:

  August 4, 2022

  Manufacturer:

  MAZDA

  Summary

  In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

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  Associated Documents

  • DownloadMC-10217209-0001.pdf↗
• July 15, 2022•Document ID: 10217210

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-002-22

  Date Added:

  August 4, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been modified.

  Associated Products (4)

  2020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10217210-0001.pdf↗
• June 29, 2022•Document ID: 10215254

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS

  Mfr Comm. #:

  SA-044-22

  Date Added:

  July 6, 2022

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: - Engine at idle - Transmission in drive - Foot on the brake pedal - A/C OFF - Audio OFF The noise may be caused by loose fitting heater hoses vibrating the heater hose bracket protector. Page

  Associated Products (6)

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  Associated Documents

  • DownloadMC-10215254-0001.pdf↗