Lincoln MKZ Complaints

1,851 consumer complaints on file.

#10578694April 9, 2014
WHEELS
THE WHEELS CHROME IS CORRODING AND FLAKING MAKING THE AIR LEAK FROM THE TIRE. WHEELS ARE BECOMING UNSAFE AND IN A SHORT PERIOD OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578337April 8, 2014
ELECTRICAL SYSTEM, SEATS
3/5/14 DRIVER AND PASSENGER CLIMATE CONTROL SEATS ARE INOPERATIVE. NO INDICATOR LIGHT AFTER PRESSING BUTTONS. TOOK TO DEALER 3/12/14. FROM DEALER WRITEUP: VERIFIED CLIMATE CONTROLLED SEATS ARE INOP. SELF TESTED, COULD NOT COMMUNICATE WITH DCSM MODULE. RAN OASIS, NO MESSAGES MATCH CONCERN. PERFORMED SYMPTOM CHART TO PINPOINT TESTS CONCLUDING A BAD DCSM MODULE AND MAIN CONNECTOR WAS MELTED. REPLACED CONNECTOR AND CHECKED ALL CIRCUITS, OK. REPLACED MODULE AND RECHECKED OPERATION FOR BOTH SATS, OK. RETURNED CAR TO DEALER ON 3/17/14. AFTER TURNING ON CLIMATE CONTROL SEAT, LIGHT GOES OUT AFTER A FEW SECONDS. WAS TOLD BY DEALER SEATS WERE OPERATING CORRECTLY, CLIMATE CONTROL SEAT OPERATE ONLY WHEN GAS ENGINE IS RUNNING, THEY WOULD TURN OF WHEN CAR GOES INTO HYBRID MODE. THIS IS NOT HOW THE SEATS WORKED FOR THE PAST 2.5 YEARS. AFTER SEVERAL PHONE CALLS WITH LINCOLN CUSTOMER SATISFACTION GROUP WAS TOLD THAT THE SYNC UPGRADE PERFORMED IN MARCH 2012 WAS NOT COMPATIBLE WITH THE NEW DCSM MODULE INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574988March 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT RENTED A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, HIS HAND ERRONEOUSLY BRUSHED AGAINST THE PUSH-TO-START BUTTON. AS A RESULT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ONCE IT WAS SECURED IN PARK. THE RENTAL COMPANY WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS NOT ADVISED IF THE MANUFACTURER. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,865. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572944March 17, 2014
POWER TRAIN
THE CAR SHIFTS FROM DRIVE TO NEUTRAL WHEN DRIVING. THE CAR SHIFTS FROM DRIVE TO LOW WHILE DRIVING. THE CAR SHIFTS FROM REVERSE TO PARK WHILE DRIVING. THIS HAS HAPPENED MULTIPLE TIMES A FEW TIME IT ALMOST RESULTED IN A ACCIDENT. I FINALLY TOOK IT TO A DEALERSHIP FOR REPAIRS AND WILL WAIT AND SEE IF IT CONTINUES TO HAPPEN. THIS IS A SITUATION THAT COULD AND WILL LIKELY RESULT IN A DEATH IF THIS CONTINUES TO HAPPEN. THE DEALERSHIP DID NOT SEEM SURPRISE ABOUT WHAT WAS HAPPENING. THERE IS A RECALL ABOUT THE REPAIR BUT I WAS NEVER NOTIFIED OF THE RECALL. MY CAR DID NOT ACCEPT THE REPAIR AS THERE WERE MORE COMPUTER ISSUES GOING ON THEN A SIMPLY FIX TO THE SHIFT MODULATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567919March 8, 2014
ELECTRICAL SYSTEM, POWER TRAIN
DISPLAY IN DASHBOARD DISPLAYED "BLINDSPOT NOT AVAILABLE". SIMULTANEOUSLY, THE BLIND SPOT WARNING LIGHT ON PASSENGER (RIGHT) SIDE CAME ON AND WOULD NOT GO OFF FOR SEVERAL MINUTES. WARNING MESSAGE IN DASHBOARD DISPLAY WENT OFF ON ITS OWN, BUT INDICATOR LIGHT WILL NOT COME ON WITH VEHICLE IN THE BLIND SPOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566970March 4, 2014
AIR BAGS
40 M, CAR WHEN RIGHT OFF ROAD, HIT A POLL. CENTER TO RIGHT FRONT DAMAGE. AIR BAG DID NOT DEPLOY. I DID NOT HAVE ANY CUTS ON FACE BUT MY HEAD WAS HURTING HARD. ALOT I DON'T REMEMBER AFTER THAT FOR DAYS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10564910February 19, 2014
FUEL SYSTEM, GASOLINE
INCIDENT 1: WHILE FILLING GAS TANK I LEFT THE HOSE UNATTENDED WHILE I WAITED INSIDE THE VEHICLE. THE PRESSURE IN THE TANK FROM FILLING THE VEHICLE WAS ENOUGH TO PUSH THE GAS SPOUT OUT OF THE TANK. AS A RESULT ABOUT 3 GALLONS OF FUEL SPILLED ON THE FLOOR. INCIDENT2: WHILE FILLING GAS TANK I WAS STANDING OVER THE HOSE, NOT HOLDING THE HANDLE. I WAS WAITING TO FILL UP THE VEHICLE. I WITNESSED THE SPOUT POP OUT OF THE GAS TANK AND GASOLINE SPILLED ON MY SHIRT, PANTS AND SHOES. I HAVE NEVER HAD THIS HAPPENED TO ME BEFORE WITH ANY VEHICLE. IT SEEMS IT NEEDS SOME SORT OR PRESSURE RELIEF VALVE SO THAT IT DOESN'T EJECT THE GASOLINE HOSE AND SPOUT SO VIOLENTLY. THE IN INDENTS HAPPENED TWO WEEKS APART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564598February 16, 2014
WHEELS
AFTER SPENDING OVER 3,500$ ON NOISES WHILE TURNING AND HAVING REPLACED THE TIRES BECAUSE THE TIRE WAS CONSTANTLY GOING FLAT THE 17" 8 SPOKE MACHINED & PAINTED ALUMINUM WHEEL BEGAN TO CORRODE AND PEEL. TWO OF THE TIRES LEAKED AIR AROUND THE CONTACT OF THE RIM AND TIRE BECAUSE OF THE CORROSION. THIS CONDITION REQUIRES HAVING THE WHEEL TAKEN APART AND CORROSION REMOVED THEN REASSEMBLING THE WHEEL AND RE-BALANCING THE TIRE ASSEMBLY BEFORE RE-INSTALLING BACK ON TO CAR. I HAVE AVERAGED SERVICING THESE TIRES FROM ONCE A WEEK TO ONCE A MONTH DEPENDING ON THE TIME OF YEAR FOR THE LAST THREE YEARS AND HAVE HAD TO PURCHASE MORE TIRES IN ORDER COMPENSATE FOR THE WARE ON THE TIRE WHEN HAVING TO DRIVE WITH UNDER INFLATED TIRES WHILE TRYING TO SAFELY NAVIGATE TO THE NEAREST AIR PUMP SOMETIMES ON A DAILY BASIS! THE CAR DEALER IS AWARE. THIS IS A SAFETY VIOLATION!! THE OUT OF POCKET COST TO CONTINUOUSLY HAVE THESE TIRES REPLACED, REPAIRED. THE POOR GAS MILEAGE HAS BROUGHT THE ACTUAL COST OF THIS CAR UPWARDS OF 43,000.00:( *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555945December 13, 2013
WHEELS
THESE WHEELS ARE IDENTIFIED AS 17" 8 SPOKE MACHINED & PAINTED ALUMINUM WHEEL WHICH BEGAN TO CORRODE AND PEEL AROUND 2011. THEY LEAK AIR AROUND THE CONTACT OF THE RIM AND TIRE BECAUSE OF THE CORROSION. THIS CONDITION REQUIRES HAVING THE WHEEL TAKEN APART AND CORROSION REMOVED THEN REASSEMBLING THE WHEEL AND RE-BALANCING THE TIRE ASSEMBLY BEFORE RE-INSTALLING BACK ON TO CAR. DEPENDING ON SEVERAL CONDITIONS AS CLIMATE AND TEMPERATURE AND WHEN TIRE ASSEMBLY LAST SERVICED AIR LOSS VARIES FROM 10% TO MORE THAN 30% FROM MANUFACTURER 'S SUGGESTED TIRE INFLATION PRESSURE. I HAVE AVERAGED SERVICING THESE FOUR TIRES AT LEAST 6 TIMES OR MORE A YEAR FOR THE LAST THREE YEARS. I HAVE CONTACTED BOTH THE CAR DEALER AND FORD MOTOR CO. THE DEALER SAYS IT IS UP TO FORD TO PUT OUT A RECALL FOR REPLACEMENT WHEEL. THE DEALER AGREES THERE IS A PROBLEM, BUT FORD MOTOR CO. DOES NOT CONSIDER THIS A PROBLEM. I CONSIDER THIS CONDITION A SAFETY VIOLATION NOT TO MENTION THE OUT OF POCKET COST TO CONTINUOUSLY HAVE THESE TIRES REPAIRED. IT AFFECTS MY GAS MILEAGE, TIRE LONGEVITY, AND MOST IMPORTANTLY SAFETY. PLEASE HELP THOSE OF US WITH THIS SITUATION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548890October 22, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT WHILE REVERSING, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE CRASHED INTO TWO OTHER VEHICLES. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC BUT A DIAGNOSTIC WAS NOT PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 22,464.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10546661October 3, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I TOOK MY 2010 LINCOLN IN TO A LOCAL GARAGE FOR ANNUAL STATE INSPECTION. I WAS TOLD THAT IT WOULD NOT PASS INSPECTION DUE TO BOTH REAR BRAKE LIGHTS NOT FUNCTIONING WHEN PARKING/HEADLIGHTS ARE ON. I THEN TOOK IT TO AN AUTHORIZED FORD DEALER. THEY ALSO FAILED IT FOR A SAFETY INSPECTION STICKER AND I WAS TOLD THAT I NEEDED BOTH REAR QUARTER MOUNT LED TAIL LIGHTS. THEY WOULD COST ME APPROXIMATELY $525. EACH. I HAVE BEEN FORCED TO LOOK FOR PROPERLY FUNCTIONING USED LIGHTS. I HAVE RETURNED 2 LIGHTS SO FAR BECAUSE THEY MALFUNCTIONED THE SAME AS MINE. THIS TELLS ME THAT MINE IS NOT AN ISOLATED CASE AND MANY LINCOLN MKZ DRIVERS ARE OPERATING UNSAFELY, UNKNOWN TO THEM. I FEEL THIS IS A DIRECT SAFETY HAZARD IN LIGHT THAT I WAS DRIVING WITHOUT ANY BRAKE LIGHTS FOR AN UNDETERMINED TIME. MY 2010 LINCOLN MKZ IS ONLY 6,000 MILES OVER THE WARRANTY PERIOD AND SAFETY RECALL SHOULD BE ISSUED BY FORD MOTOR CO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543877September 16, 2013
STEERING
WHILE DRIVING NEAR MY HOME THE POWER STEERING FAILED WITH NO WARNING AND THE SERVICE ADVANCETRAC MESSAGE CAME ON. I HAVE THE CAR EXACTLY 2 YEARS AND HAVE ONLY A LITTLE OVER 11,000 MILES ON IT! THANK GOODNESS I WASN'T ON A HIGHWAY AND I WAS ONLY BLOCKS FROM MY HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543874September 16, 2013
STEERING
POWER STEERING QUIT WITH NO WARNING AND SERVICE ADVANCETRAC MESSAGE CAME ON. FORD SAYS THE RACK AND PINION STEERING NEEDED TO BE REPLACED. NOW I'M AFRAID TO DRIVE THE CAR, NO CONFIDENCE IN THE QUALITY AND SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543457September 13, 2013
STRUCTURE:BODY, VEHICLE SPEED CONTROL
I WAS PARKED ALMOST PERPENDICULAR TO THE CURB (THAT WAS THE WAY THE PARKING SPOTS WERE SET.) I PUT THE CAR INTO REVERSE AND WAS ABOUT TO BACK OUT WHEN I SAW A CAR IN MY REAR VIEW. I QUICKLY SHIFTED INTO DRIVE AND PUT MY FOOT ON THE BRAKE. THE CAR SUDDENLY ACCELERATED FORWARD ABOUT A FOOT OR MORE BEFORE STRIKING A LAMP POST. THERE WAS EXTENSIVE DAMAGE TO THE RIGHT FRONT HEADLIGHT AS WELL AS THE BUMPER, GRILL AND HOOD. THE AIRBAGS DID NOT DEPLOY AND THERE WAS NO INJURY TO THE OTHER 2-PASSENGERS. THIS WAS NOT THE FIRST TIME THIS PHENOMENON HAS HAPPENED. THE SUDDEN SURGE HAS OCCURRED AT LEAST TWICE BEFORE. BOTH TIMES WHEN I WAS ON A HILL AND PUT MY FOOT ON THE BRAKE TO KEEP THE CAR FROM ROLLING BACK. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10543482September 13, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT WHILE TRAVELING AT UNKNOWN SPEEDS, THE STOP SAFELY NOW WARNING MESSAGE ILLUMINATED AND A GASOLINE ODOR WAS NOTICED. UPON INSPECTION, IT WAS FOUND THAT FUEL WAS LEAKING AT AN ALARMING RATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE FUEL LINE HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542314September 6, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO COMPLETE THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 3000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541933September 4, 2013
WHEELS, SUSPENSION
THE VEHICLE START EXPERIENCING A ROAR COMING FROM THE FRONT END. TOOK VEHICLE TO DEALER WHO ADVISED THAT TIRES WERE OUR OF BALANCE AND ALSO NEEDED AN ALIGNMENT. THE ALIGNMENT WAS DONE AND WHEELS BALANCED. DID NOT SOLVE PROBLEM. TOOK BACK TO DEALER WHO STATED WOULD NEED A NEW SET OF TIRES TO CORRECT SITUATION. ADVISED DEALER THAT TIRES WERE ONLY 13 MONTHS OLD THAT I WOULD TAKE TO TIRE STORE WHERE TIRES WERE PURCHASED. TIRE DEALER AGREED TO ADJUST TIRES AND PUT A NEW SET OF FOUR TIRES AND BALANCED AGAIN. NOISE STILL EXISTED AND STARTED TO GET WORSE. WENT BACK TO AUTO DEALER AND EXPLAINED NEW TIRES WERE PUT ON. DEALER DECIDED TO PULL FRONT WHEEL ASSEMBLIES TO INVESTIGATE FURTHER FOR PROBLEM. BOTH FRONT WHEELS WERE FOUND TO HAVE BROKEN BEARING SEALS AND BEARINGS WERE CORRODED, ONE ROLLER BEARING WAS MISSING AS WELL. NEW BEARINGS INSTALLED AND PROBLEM SOLVED. FIRST VEHICLE OWNED THAT HAS HAD BEARING PROBLEMS, PARTICULARLY AT 62,000 MILES. OWNED VEHICLES IN THE PAST WITH OVER 200,000 MILES AND NEVER HAD TO HAVE BEARINGS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536082August 19, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STOP CAR SAFELY NOW WARNING MESSAGE ILLUMINATED AS THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT SHUT THE ENGINE OFF AND WAS ABLE TO DRIVE WITHOUT FAILURE AFTER RESTARTING THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10534289August 8, 2013
ELECTRICAL SYSTEM
I OWN A 2009 LINCOLN MKZ WITH ONLY 22,067 MILES ON IT AND THE ELECTRIC COOLING FAN MODULE WENT OUT. I WAS GOING 10 MPH WHEN STEAM STARTED COMING OUT FROM RIGHT FRONT SIDE OF HOOD. I HAD THE CAR TOWED TO A REPAIR SHOP (ON A SUNDAY AND 200 MILES AWAY FROM HOME). WHEN CAR WAS INSPECTED ON SUNDAY, 7/21/13, THE THERMOSTAT AND COOLANT WAS REPLACED. AFTER TESTING, THE CAR STILL OVERHEATED. I HAD TO LEAVE THE CAR OVERNIGHT. ON MONDAY, JULY 22, 2013 THE TESTING RESUMED AND IT WAS DETERMINED THAT THE ELECTRIC COOLING FAN MODULE HAD FAILED. REPAIR SHOP HAD TO ORDER PART FROM A LINCOLN DEALER (25 MILES AWAY). THE PART WAS DELIVERED ON TUESDAY, JULY 23, 2013. AFTER REPLACEMENT OF THIS PART ($1,583.73) THE CAR WAS TESTED AND AVAILABLE FOR PICKUP ON WEDNESDAY, JULY 24, 2013. ON THURSDAY, JULY 25, 2013, MY NEPHEW DROVE FROM CLOVIS, CA. TO PISMO BEACH, CA. AND PICKED UP MY CAR. I AM 72 YEARS OLD AND HAVE PURCHASED LINCOLN PRODUCTS FOR YEARS AS IT HAS BEEN A RELIABLE PRODUCT FOR ME. I WAS 200 MILES AWAY FROM HOME (CLOVIS, CA.) WHEN THE CAR FAILED. SINCE I AM ON DIALYSIS 3 TIMES A WEEK (MONDAY-WEDNESDAY-FRIDAY), I HAD NO CHOICE BUT THE INCUR THE COST OF A RENTAL VEHICLE TO GET ME BACK HOME FOR MY DIALYSIS CARE ON MONDAY. IT IS VERY DISAPPOINTING TO ME THAT A 4 YEAR OLD CAR WITH ONLY 22,067 MILES ON IT, HAD THIS KIND OF FAILURE. I WOULD NOT EXPECT THAT FROM A LINCOLN PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532498July 30, 2013
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, PARKING BRAKE
2013 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO A PROBLEM WITH THE VEHICLE ELECTRIC PARKING BRAKE SYSTEM. *SMD THE CONSUMER STATED THE DAY HE AND HIS WIFE PICKED UP THE VEHICLE, THERE WAS A MESSAGE ON THE INSTRUMENT CLUSTER THAT READ PARK BRAKE LIMITED FUNCTION SERVICE REQUIRED. THE CONSUMER WAS INFORMED THERE WAS NOTHING WRONG AND THE MESSAGE WOULD RECYCLE AND WOULD NOT APPEAR AFTER A DAY OR SO. THE CONSUMER TOOK THE SALESMAN AT HIS WORD AND DROVE AWAY. THE WARNING DID NOT GO AWAY AND THE VEHICLE WAS TAKEN TO THE DEALER. IT WAS DETERMINED, THERE WAS A PROBLEM WITH THE VEHICLE, AND THE SERVICE MANAGER EXPLAINED THAT THE FAULT WAS WITH THE ELECTRIC PARKING BRAKE SYSTEM AND IT ALSO ADVERSELY IMPACTED THE ANTI-LOCK BRAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lincoln MKZ