Lexus NX Complaints (2026)

4 consumer complaints on file.

• #11758794August 22, 2026
  UNKNOWN OR OTHER

  The sun roof suddenly shattered while driving at a high rate of speed on the freeway. A large chunk of glass broke upward and sprayed cars behind me. Shards of glass fell into the passenger area. The was a large bank and whoosh of air startling the driver.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11758526August 21, 2026
  VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR

  The contact owns a 2026 Lexus NX 350H. The contact stated that the A/C unit failed to operate during extremely hot weather. A diagnostic test by the dealer determined that there was a hole in the condenser, which caused the refrigerant to leak. The manufacturer declined to help with covering the repair of the vehicle under warranty. The manufacturer attributed the damages to outside debris. Upon further inspection, the owner discovered that the A/C condenser protective shield was composed of thin metal, which failed to adequately guard the condenser against road debris. The vehicle had since been repaired. The failure mileage was 1,200.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11750769July 16, 2026
  ELECTRICAL SYSTEM

  The contact owns a 2026 Lexus NX 350. The contact stated that the instrument panel was extremely dim. The vehicle was equipped with a toggle for brightness. The contact stated that with the toggle set to max brightness, the instrument panel failed to provide adequate illumination. The contact stated that the failure was a hazard while driving. The vehicle was taken to a local dealer where the vehicle was inspected, and the contact was informed that the instrument panel was operating as designed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 500.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11718899February 18, 2026
  VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

  I was stopped at Starbucks in a small business area. I needed to make a sharp left turn to get out of there to get back on the highway, I would typically go very slow as to not hit any parked cars etc. As soon as I went forward the car took off so fast I put both feet on the brakes. The car usually sets alarms off for everything! I looked for somewhere I could go to each side so as not to go on the highway. There was nowhere. I was going so fast at this point I was afraid to turn. I went straight across and hit an oncoming car. I then hit a cement planted area for bushes in the parking lot. It was about 6" high. My car hit two sides of the planter. That is the point it stopped. Still no warning lights or alarms! The Insurance reported the car is totaled.

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0