Lexus GS Complaints (2010)

17 consumer complaints on file.

#11712040January 20, 2026
STRUCTURE:BODY, UNKNOWN OR OTHER
Estimados, Mi nombre es [XXX] , residente de Toa Baja, Puerto Rico. Soy propietario de un Lexus IS250 2010, VIN [XXX] . Recientemente acudí a un concesionario Lexus para solicitar evaluación del deterioro del tablero y paneles interiores (superficies pegajosas y agrietadas). El concesionario negó la asistencia indicando que la lectura actual del odómetro no coincide con la última registrada en su sistema. Deseo aclarar que el problema del tablero y paneles es un defecto de material ampliamente documentado y no guarda relación con el millaje del vehículo. Por tal razón, solicito respetuosamente que mi caso sea evaluado por Lexus Corporate bajo criterios de asistencia voluntaria o buena voluntad, independientemente de la discrepancia del odómetro. Agradeceré la revisión de este caso y orientación sobre los próximos pasos. Att [XXX] Toa Baja, Puerto Rico Tel. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604341July 24, 2024
FUEL/PROPULSION SYSTEM
Lexus issued a recall on fuel pressure sensor. The vehicle was taken to dealership to remedy the issue. The recalled part failed again. Lexus refused to fix the defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550537October 18, 2023
AIR BAGS
My parents involved to an accident, my mom's head and my dad's rips and neck get injured( send to hospital with the police report). We believe that the airbags should deployed.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11544330September 13, 2023
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2010 Lexus GS350. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who stated that the catalytic converter had failed and needed to be replaced due to a fuel leak. The contact was advised to contact the dealer for assistance. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523310May 22, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
While I was driving at the end of traffic (Light just turned green), when my sunroof (Glass) exploded. Was a very loud bang, glass fell all over the center console, driver side (On my arm, hair) and passenger side. Luckily I was the only one in the car. I informed my insurance of the damage and sent them pictures, I can show you as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246158August 24, 2019
UNKNOWN OR OTHER
RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181596February 21, 2019
AIR BAGS
WHILE I WAS DRIVING MY LEXUS THE DRIVERS SIDE CURTAIN AIRBAG DEPLOYED WITHOUT ANY TYPE OF ACCIDENT OR INCIDENT. I ALSO HAVE DASH CAMERA VIDEO AT THE EXACT MOMENT THE AIRBAGS DEPLOYED. THIS WAS BEYOND FRIGHTENING TO HAVE THEM DEPLOY WITHOUT AN ACCIDENT. I CONTACTED LEXUS AND THEY DO NOT SEEM THAT CONCERNED. THERE IS SOME SERIOUS SAFETY DEFECT FOR THIS TO HAVE HAPPENED WITHOUT A CRASH. I CAN'T IMAGINE IF THE VEHICLE WAS MAKING A TURN BECAUSE WE WOULD NOT HAVE BEEN ABLE TO SEE. I WOULD NEVER WANT THIS TO HAPPEN TO ANYONE ELSE. NOW I HAVE TO PAY AROUND 5,000. TO FIX SOMETHING THAT I DID NOT CAUSE AND SEEMS LIKE A VERY SERIOUS SAFETY DEFECT. THE DEALER SERIOUSLY TOLD ME MY VEHICLE WAS OUT WARRANTY. I CONTACTED SCOTT MURPHY@TOYOTA CORPORATION AND HE CAN'T CONCEPTUALIZE THAT IT WAS NOT IN A COLLISION. AFTER SPEAKING WITH THEM I WONDER IF THIS HAS HAPPENED TO OTHERS AND THEY JUST SAID ' IT IS OUT OF WARRANTY'?? THANK YOU AND I HOPE NO ONE EVER HAS TO EXPERIENCE THERE AIRBAGS DEPLOYING WITHOUT AN ACCIDENT OR DEALING WITH LEXUS. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143833October 29, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 LEXUS GS350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V432000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER, DOLAN LEXUS (7175 S VIRGINIA ST, RENO, NV 89511, 775-826-5050) WAS CONTACTED AND CONFIRMED THAT PARTS ARE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084760April 12, 2018
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 LEXUS GS 350. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS FAILED TO FUNCTION. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT CALLED AAA AND THEY CAME OUT AND TIGHTENED THE WIPER ARM NUTS AND BOLTS. THE VEHICLE WAS LATER TAKEN TO GERMAINE LEXUS OF EASTON WHERE IT WAS DIAGNOSED THAT THE WIPER ARM NUTS AND BOLTS WERE STRIPPED AND NEEDED TO BE REPLACED. THE WIPER NUTS AND BOLTS WERE TEMPORARILY REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V030000 (VISIBILITY/WIPER). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 61,100. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064059January 22, 2018
AIR BAGS
PROBLEMS WITH MY PASSENGER AIIRBAG NOT DEFLATING WHEN I HIT THE FRONT NUMBER OF MY CAR AT 35 MPH. CAR 🚗 WAS IN MOTION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10938845December 30, 2016
AIR BAGS
TAKATA AIRBAG RECALL-- LEXUS HAS NOT OFFERED A FIX FOR THE RECALL OF THE FRONT PASSENGER AIRBAG RECALL. OUR ES 350 HAS BEEN RENDERED UNUSABLE SINCE WE CANNOT CARRY ANY PASSENGERS IN THE FRONT SEAT. LEXUS HAS NOT OFFERED TO DISABLE THE FRONT AIRBAG SO THAT SEAT CAN BE USED UNTIL THE RECALL IS COMPLETED. WE NEED ANOTHER VEHICLE IN THE INTERIM AND HAVE NOT BEEN OFFERED ONE BY LEXUS OR NEED THE FRONT AIRBAG DISABLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934297December 9, 2016
AIR BAGS
THE REPLACEMENT OF MY DEFECTIVE AIRBAG IS TAKING FAR TOO LONG. LEXUS OFFERED TO GIVE US AN ECONOMY SIZE RENTAL CAR BUT, THAT IS NOT LARGE ENOUGH FOR MY FAMILY SO I HAVE CONTINUED TO DRIVE MY UNSAFE CAR. LEXUS HAS NOT GIVEN US ANY INDICATION AS TO WHEN THE REPLACEMENT WILL BE MADE. WE JUST PRAY WE ARE NOT IN AN ACCIDENT OF ANY KIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864422May 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2010 LEXUS GS 350. WHILE THE VEHICLE WAS PARKED, THE HEADREST AIR BAG DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836773February 17, 2016
ENGINE
WHEN THE BRAKES ARE APPLIED WHILE IN DRIVE THE RPMS RANDOMLY INCREASE FROM 500 TO 1000 AND THE CAR INCHES UP UNLESS I APPLY MORE PRESSURE ON THE BRAKES. THIS IS USUALLY NOTICEABLE WHILE I AM IN THE DRIVE-THRU AT FAST FOOD RESTAURANTS WHILE WAITING IN LINE. WHILE WAITING FOR 5 OR SO MINUTES IT USUALLY OCCURS 2-3 TIMES. I RARELY NOTICE IT HAPPEN AT TRAFFIC LIGHTS AS THEY USUALLY DON'T LAST THAT LONG. IT HAPPENS AT LEAST A FEW TIMES A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664173December 14, 2014
ENGINE, SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPACE, DRIVING VERY VERY SLOWLY, ABOUT 1 OR 2 MPH, AND MY VEHICLE EXPERIENCED UNINTENDED ACCELERATION, BOLTING FORWARD VERY ABRUPTLY. I WAS ABLE TO STOP THE CAR BY APPLYING EXTREME PRESSURE ON THE BRAKE FOR A FEW SECONDS. THE DEALERSHIP REVIEWED THE CAR AND SAID THERE WAS NOTHING WRONG. THEY SUGGEST THAT I MIGHT HAVE STEPPED ON THE BRAKE AND ACCELERATOR AT THE SAME TIME, WHICH THEY DID TO REPLICATE THE EXPERIENCE. HOWEVER, NOW THAT I HAVE HAD OPPORTUNITY TO CONSIDER THAT, I DON'T THINK I COULD HAVE EFFECTIVELY PRESSED BOTH SIMULTANEOUSLY TO ACHIEVE THAT ABRUPT ACCELERATION. IF THAT WERE POSSIBLE, AND IT HAPPENS MOSTLY IN LEXUS AND TOYOTA, IS IT A DESIGN FLAW WHICH MIGHT ENABLE THAT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346649August 1, 2010
STEERING:ELECTRIC POWER ASSIST SYSTEM
VEHICLE WANDERS AT HIGHWAY SPEEDS REQUIRING CONSTANT STEERING CORRECTIONS TO KEEP IT ON THE ROAD. CORRESPONDENCE BETWEEN FACTORY AND OWNER BEING MAILED. THE CONSUMER STATED THE STEERING WAS NOT DESIGNED PROPERLY SINCE IT TENDS TO OVER ASSIST AND AT HIGHER SPEEDS DOES NOT ADJUST BY ADEQUATELY INCREASING THE STEERING RATIO TO COMPENSATE FOR THE HIGHER SPEED. THE VEHICLE WOULD WANDER ON CERTAIN ROAD SURFACES WHICH REQUIRED CONSTANT CORRECTION TO KEEP IT IN A STRAIGHT LINE. THE VEHICLE SIMPLY DID NOT TRACK. THE CONSUMER STATED THE VEHICLE HAS ELECTRIC POWER ASSIST STEERING. UPDATED IVOQ 08/12/10 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306603February 5, 2010
SERVICE BRAKES, HYDRAULIC
CAR TOTALLED. WENT INTO TREE DID NOT STOP SNOW/ICE CONDITION. BRAKES DID NOT RESPOND. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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