Lexus ES Complaints

59 consumer complaints on file.

#11614921September 16, 2024
AIR BAGS
The contact owns a 2021 Lexus ES300H. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614553September 14, 2024
LANE DEPARTURE: BLIND SPOT DETECTION
Vehicle Blind Spot indicator did not come on while car was on side of Vehicle on trip to Atlanta. If car did not honk we surely would have had an accident. I started to monitor when the light came on and noticed in was extremely inconsistent with respect to how for an approaching vehicle was from ours before activating. Sometimes it would come on 3 or more car lengths before reaching our bumper, sometimes after car was 1/3 of the way past our bumper, sometimes not before car was completely in blindspot or later. I filmed this but was only able to show the caring distances, and could not get an example of completely in blindspot with monitor not activated. Dealer and Lexus refuse to fix issue. Video from I-phone is MAV file and will not upload. I can send it upon request by text or email
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611602August 29, 2024
SERVICE BRAKES
I was able to reproduce the issue. When accelerating from a stop, but not yet passing 7 mph (typically 3-5mph registering on the speedometer), then suddenly braking, the brakes do not immediately engage, but rather engage after several seconds have passed. The system/vehicle is available for inspection upon request. The vehicle did not stop (as the brakes weren't applied) causing a collision. I am able to reproduce the issue in the vehicle. No inspection has yet taken place. No warning lamps or other vehicle messages appeared prior to or following the braking failure and the resulting collision. This undocumented behavior was not noted prior to the failure resulting in a collision. Normal driving conditions would not expose the failure. Limited video is available upon request.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11609902August 21, 2024
SEAT BELTS
The contact owns a 2022 Lexus ES300 Hybrid. The contact stated that while operating the vehicle the driver's side seat belt would not extend out and the driver was unable to access and latch the seat belt. The contact indicated that the failure was intermittent and during the failure, audible alarms were activated and warning messages were displayed. After restarting the vehicle the failure had self-corrected. The vehicle was taken to the local dealer who replaced the seat belt assembly but the failure continued to occur. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609052August 16, 2024
AIR BAGS
The contact owns a 2021 Lexus ES250. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607992August 12, 2024
AIR BAGS
I called into my local dealer to schedule an appointment to have this issue resolved and was told there has been no remedy for this situation as of right now. I have a 12 year old daughter and I am now concerned about her safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592612June 5, 2024
FUEL/PROPULSION SYSTEM
CAR STOPED WARNING LIGHTS REPAIRED TOLD FUEL PUMP DEFECTIVE FUEL LINE AND FUEL SENSORY REPLACED ALSO CAT CONVERED BROKEN REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587600May 8, 2024
VEHICLE SPEED CONTROL
The vehicle's speedometer shows an inaccurate reading, up to 7MPH less than the actual speed. This has been verified multiple times, measured against WAZE and a speedometer app. At lower speeds, i.e., less than 30MPH, the divergence between the speedometer and the true speed is 1-3MPH. At medium speeds, between 40-60MPH, the divergence is 5-7MPH. At highway speeds, the speedometer initially shows the same larger divergence but after several minutes starts to converge to within 1-2 MPH of the apps. The convergence disappears shortly after the vehicle slows down. The vehicle was brought into the dealership for repair but they said nothing was wrong. At that time, I was provided a loaner vehicle of the same make and model, and its speedometer matched WAZE perfectly at all speeds. I then contacted Lexus customer service, who opened up a case number. I uploaded photos and videos to Lexus documenting the problem. Lexus has now advised me by telephone (representative was "Israel") that they have closed the case based on what the dealer said, and further, that they will not recognize or rely on a third-party application such as Waze. They refused to provide me with an email or letter confirming this; all I have is a screenshot of the Lexus support platform showing the case has been closed. I believe this is a serious safety issue, and I am shocked that Lexus refuses to acknowledge or repair this. I have attached the photos provided to Lexus, screen shots of the two Lexus support cases, both stating "case closed", and the Lexus dealer invoice showing that the problem was brought to their attention (page 3 of the invoice). I am unable to upload the videos (2 x 1 minute long, one on a city street and one on an interstate) as they are larger than your system allows. If you can provide an alternate method to upload them I will be happy to do so. The vehicle is available for inspection and testing at your convenience. I hope your agency can assist with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585513April 26, 2024
STEERING, SERVICE BRAKES
The contact owns a 2021 Lexus ES. While the contact's wife was driving at unknown speeds, the messages stating "vehicle notification system, a malfunction in the vehicle notification system has been detected, contact dealer", and "notification system malfunction visit your dealer" were displayed. The contact stated that the steering wheel automatically maneuvered to the left side of the lane and the contact's wife avoided a crash, however, the failure recurred and the contact's wife crashed into the rear bumper of a vehicle with the front bumper of the contact's vehicle. The contact stated that while the wife was depressing the brake pedal, it failed to respond and the contact's wife crashed into the vehicle a second time. No police report was filed. No injuries were sustained. The vehicle was towed to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 38,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11580659April 2, 2024
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2022 Lexus ES350. The contact stated that while driving at undisclosed speeds, the TPMS warning light illuminated. The contact stated that when the vehicle was taken to add air to the tire with the required 35 PSI, the TPMS warning light was turned off independently. The contact stated that the TPMS warning light illuminated again and when the required 35 PSI was in the tires the warning light illuminated, stating that the tire pressure was low. The vehicle was taken to the dealer, where the failure with the sensors or tires was not determined. The failure recurred several times. The vehicle was taken to the same dealer several times, where the cause of the failure was not determined; however, the dealer replaced the tire pressure sensors to indicate the tire was low at 29 PSI instead of the required 35 PSI. The manufacturer was made aware of the failure. The failure mileage was approximately 13,615.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579911March 28, 2024
SERVICE BRAKES
The ES model and LS, the brakes squeak while ONLY going in reverse at a slow speed. I asked the mechanic at the Lexus dealership and they responded that this was common with the newer models. This is a manufacturer defect. Very embarrassing while backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576863March 12, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575480March 5, 2024
AIR BAGS
I received a letter that my vehicle is subject to a recall for "passenger airbag may not deploy". I contacted my dealer and they said there is not a remedy at they do not know when the remedy will be available. Possibly not until 3rd quarter of 2024. I asked what if the airbag is needed to deploy while they figure out a remedy, they stated. "We HOPE this does not happen". Offering me nothing but hope that no one dies from their error. It is nice to know that Lexus offers HOPE instead of safety for me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571847February 14, 2024
AIR BAGS
The contact owns a 2021 Lexus ES350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562632December 29, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I ran my car’s left front corner into a concrete pillar at about 5 MPH, put it in reverse and then the car engine sounded as if it was accelerating and it moved backward at a rapid pace. I put my foot on the brake, no response, then put gear shifter into drive, no response, put shifter in neutral, no response, then rear left corner of my vehicle rammed into a concrete pillar/metal window frame. I then turned the vehicle off, restarted and drove away. I did not put my foot on accelerator to cause the rapid engine acceleration.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11556838November 26, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
The two side mirrors do not show cars coming up on the side while driving by yellow warning light. It also does not show the turn signal lights when they are turned on left and right. It seems the side sensors are not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543932September 11, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in place. The manager said that’s not possible someone had to push the sensor out. He continued to state they have had several cars come in with the same issue and people are pushing them out. This has caused warning lights to come on in the vehicle due to this default the dealership stated it was a wear and tear and would not be covered under warranty. It also causes the car to beep as if you are going to hit something every time you start he car. Even if you turn off the system, it still beeps and blinks as if your car will shut down. the parking sensors are defective in the sense that they are not secure and being installed which is causing repair approximately $900-$1000. I stated it has been extremely hotter than normal with a consistent temperature oaf 102+ in Arkansas. He was not open to the fact and basically said pay or leave. He refused to give me an estimate on the cost unless I paid the $100 diagnostic fee. I feel that if several people have been in for the same reason it’s should definitely mean there is something defective with the front bumper sensors. I have not even drove 10000 miles and now there is a repair not to my fault that I am having to pay as if the car is t expensive enough. I believe there needs to be some sort of recall on. This section with how they are installed. He said they glue them on the back side and glue does melt..please look into this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537243August 8, 2023
STEERING
Power steering malfunction with red steering wheel sign Car doesnot turn either side Power steering low Visit your dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494236November 19, 2022
TIRES
2023 Lexus ES300h with 1360 miles had rear passenger side tire blowout which ripped off the fender liner although fender liner ripped off first and flew off of car and less than two minutes later the TPMS alerted driver of low tire pressure. Tire is a Bridgestone Turanza EL440 235/45R18 94V. No foreign body was hit to cause this blowout. Happened at a speed of about 35 - 40 mph while accelerating. Driver inspected bolts and nuts on driver rear side to prevent this from repeating on the unaffected side and found nuts were not hand tightened completely. Walmart Tire Center and Discount Tire found a slash on interior side wall of tire. Lexus dealer did not honor warranty for tire or fender liner. Driver had to pay out of pocket for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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