Lexus CT Complaints

175 consumer complaints on file.

#11090768April 28, 2018
ENGINE
ENGINE KNOCK DURING IDLE IN MORNING (COOL CONDITIONS, NOT COLD).BUT STILL SMOOTH DRIVING AND NO OTHER OBSERVED ISSUES. THEN TWO DAYS LATER THREW CODE P0301 MISFIRE, AND NEXT DAY WHITE SMOKE (COOLENT RESERVOIR DECREASE) AND APPEARS TO BE BLOWN HEAD GASKET. ENGINE ONLY 122K MILES, FULLY SERVICED WITH SPARK PLUG CHANGE AT 119K. NHTSA SERVICE BULLETIN L-SB-0028-13 MAY INDICATE LINK TO EGR VALVE/LINE BLOCKAGE. DEALER NON-RESPONSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084707April 12, 2018
VEHICLE SPEED CONTROL, SERVICE BRAKES
PRESSING THE BRAKE PEDAL WHEN GOING OVER A BUMP OR PATCHY ROAD THE CAR SEEMS TO LOSE CONTROL. IT FEELS LIKE THE BRAKE CALIPERS HAVE LET GO AND THE SENSATION OF A CAR LUNGING FORWARD WITH NO DRIVER CONTROL. I HAVE EXPERIENCED THIS WHEN TRAVELING UNDER 50MPH AND I'VE HAD TO HIT THE BRAKES IN AN ABRUPT FASHION. THIS HAS OCCURRED MULTIPLE TIMES IN THE PAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073646February 19, 2018
ENGINE
MY ENGINE, WHEN IN USE, BURNS OIL. IT WILL BURN ABOUT 5 QUARTS OVER THE TIME BETWEEN OIL CHANGES. I HAVE CONTACTED LEXUS ABOUT THIS ISSUE, AND ALTHOUGH THEY (AND TOYOTA) HAVE A SERVICE BULLETIN REGARDING THE 2ZR-FXE ENGINE (THE SAME ONE FOUND IN MY CAR AND VARIOUS PRIUS MODELS) THEY'VE TOLD ME THAT THIS IS A VERY RARE ISSUE. THIS IS THE SECOND ENGINE I HAVE HAD IN THIS VEHICLE THAT HAS EXPERIENCED THIS PROBLEM. THIS SEEMS TO BE POSSIBLY RELATED TO THE SAME ENGINEERING MISTAKE THAT LED TO THE TOYOTA TSB DESCRIBING NEARLY THE SAME ISSUES OF OIL BURNING/CONSUMPTION OF THE 2AZ-FE ENGINES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053640December 9, 2017
AIR BAGS
I RECEIVED A LETTER TO CALL LEXUS DEALER TO SCHEDULE A APPOINTMENT TO DO A RECALL ON MY AIR BAGS, I DID CALL AND HAS BEEN 1 YEAR AND THEY DIDN'T CALL BACK TO DO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048521November 26, 2017
SUSPENSION
SHOCKS AND STRUTS REPLACEMENT UNAVAILABLE- SHOCKS ARE LEAKING WITHIN 50,000 MILES. SERVICE COUNTER KEEPS REMINDING US THAT WE NEED TO CHANGE OUT THE PARTS. MECHANIC NOTED THAT ALL 4 IS LEAKING. I BOUGHT THE CAR USED IN 2015 OF JANUARY. VEHICLE IS A 2013 MODEL. PREVIOUS OWNER WAS LOCATED IN SOUTHERN CALIFORNIA. SO WITH THIS HOW CAN IT ALREADY STARTED LEAKING? THIS LED TO POOR HANDLING AND FASTER WORN TIRES. I HAVE SEARCH ENDLESSLY FOR REPLACEMENT PARTS AND NOT EVEN ONE AFTERMARKET COMPANY CARRIES REPLACEMENT PARTS. I HAVE YET TO TRY LEXUS DEALERSHIP AS THEY CHARGE AN ARM AND A LEG FOR PARTS AND LABOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047679November 21, 2017
ENGINE
VIOLENT SHUDDER/SHAKING OF THE ENGINE. WHEN THE CT200H IS STATIONARY OR IN MOTION THE ENGINE PERIODICALLY SHAKES VIOLENTLY SOMETIMES UP TO 30 SECONDS THEN IT GOES AWAY. IT HAPPENED ON COLD OR HOT STARTS. THE EGR HAS BEEN CLEANED FROM CARBON BUILD UP, HAS NEW SPARK PLUGS AND COILS ARE GOOD. I HAVE LATELY BEEN NOTICING COOLANT LOSS. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. CHECK ENGINE LIGHT FINALLY CAME ON WITH CODE P0301 "CYLINDER 1 MISFIRE."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047198November 18, 2017
AIR BAGS
HORN STOPPED WORKING WHEN STEERING WHEEL IN STRAIGHT POSITION. WHEN STEERING WHEEL IS MOVED TO THE RIGHT THE HORN WORKS. WHEN THE STEERING WHEEL IS MOVED TO THE LEFT , THE HORN WORKS IN CERTAIN POSITIONS BUT IS NOT CONSISTENT. THIS CREATES A POTENTIALLY HAZARDOUS SITUATION WHEN DRIVING STRAIGHT YOU CANNOT USE THE HORN TO WARN OTHER CARS OR PEDESTRIANS. NOTICED THE HORN ISSUES IN THE BEGGING OF NOVEMBER 2017. NOT SURE HOW LONG THE HORN WAS BROKEN BEFORE THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042271November 2, 2017
UNKNOWN OR OTHER
EXCESSIVE OIL CONSUMPTION. BEFORE THE SCHEDULED OIL CHANGE AT 40,000 MILES, I CHECKED THE OIL LEVEL AND FOUND NO OIL ON THE DIPSTICK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042572November 2, 2017
AIR BAGS
OUR HORN STOPPED WORKING. WE WERE ADVISED THAT THIS WAS A SPIRAL CABLE ASSEMBLY FAILURE, AND THE AIRBAGS ARE LIKELY AFFECTED. TOYOTA INITIATED A RECALL IN 2014 FOR THIS PART, HOWEVER WE ARE TOLD OUR VEHICLE DOES NOT QUALIFY FOR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040777October 28, 2017
AIR BAGS
TAKATA RECALL. EVEN THOUGH THERE HAS BEEN A RECALL LEXUS HAS YET TO RECALLED OUR CAR TO BE WORKED ON. RECEIVED A POSTCARD INDICATING THEY WILL NOTIFY US WHEN WE ARE ABLE TO TAKE CAR IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035803October 23, 2017
AIR BAGS
TAKATA RECALL. I HAVE BEEN NOTIFIED BY TK HOLDINGS, INC., THAT MY VEHICLE CONTAINS A DEFECTIVE AIRBAG INFLATOR AND IS UNDER RECALL. I HAVE NOTIFIED MY LOCAL DEALER, HENDRICK LEXUS, AND HAVE BEEN TOLD THAT REPLACEMENT PARTS ARE NOT AVAILABLE AND THAT THEY HAVE NO DATE WHEN PARTS WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032051October 6, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2015 LEXUS CT. WHILE STOPPED IN TRAFFIC, THE CONTACT'S VEHICLE WAS REAR ENDED BY A 2005 SUBARU CROSSFIRE. THE CONTACT THEN CRASHED INTO A 2011 HONDA CR-V, HYDROPLANED, AND CRASHED INTO THE SUBARU CROSSFIRE. THE VEHICLE WAS TOWED AND DEEMED A TOTAL LOSS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED FIVE BULGING DAMAGED NERVES AND MEDICAL ATTENTION WAS PROVIDED. THE DRIVER OF THE HONDA CR-V SUSTAINED UNKNOWN INJURIES. A POLICE REPORT WAS FILED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11020076August 28, 2017
VISIBILITY/WIPER
DRIVING BETWEEN 45-55 MPH ON US-52, THERE WAS A SUDDEN LOUD NOISE AND INSTANT CHANGE IN WIND NOISE. LOOKING IN THE REAR VIEW MIRROR, DARK DEBRIS WAS SEEN FALLING TO THE GROUND. AFTER PULLING OVER AND OPENING THE INTERNAL SUNROOF COVER, A SIZABLE HOLE WAS MISSING FROM THE GLASS, WITH THE GLASS PUSHING OUT TOWARD THE SKY. THERE WERE NO VEHICHLES IN FRONT OR BEHIND ME, NOR ANY VEHICLES PASSING AT THE TIME OF THE INCIDENT. THE WEATHER WAS PARTLY CLOUDY ALL DAY WITH TEMPERATURES IN THE LOW TO MID 70'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019923August 27, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOTH HEADLAMPS WENT OUT WITH 1 WEEK OF EACH OTHER. REPLACED WITH SYLVANIA H11 XENON BULBS AS RECOMMENDED BY AUTOZONE WEBSITE AS COMPATIBLE. INSTALLED BOTH LIGHTS, VERIFIED THEY WORKED, DROVE APPROXIMATELY .5 MILES TO STOP FOR LUNCH. TURNED OFF CAR AND ENTERED RESTAURANT. APPROXIMATELY 5 MINUTES LATER, SOMEONE YELLED A CARS ON FIRE. FRONT OF MY CAR WAS ENGULFED IN FLAMES. FIRE DEPARTMENT SAWED HOOD OFF AND DISTINGUISHED FLAMES. CAR WAS A TOTAL LOSS. LEXUS DEALER SERVICE REP SCOLDED ME THAT I SHOULD NEVER UT AFTER MARKET BULBS IN THEIR CARS, TO WHICH I POINTED OUT THAT MAYBE THEIR MANUAL SHOULD STATE SUCH A FACT. I BELIEVE THERE IS SOME SURGE ISSUE THAT CAUSED BOTH MY HEADLAMPS TO GO OUT IN THE FIRST PLACE AND THAT THE SYLVANIA BULBS RAN HOTTER THAN THE OEM BULBS WHICH TRIGGERED THE FIRE. LEXUS WILL NOT SHARE WITH ME THE PICTURES PROVING BOTH BULBS WERE IN STALLED INCORRECTLY AND I HAVE A HARD TIME BELIEVING THAT SINCE U HAVE TO INSERT AND TURN THE BULBS - I WOULD HAVE SEEN IF THEY WEREN'T IN CORRECTLY. THE CAR HAS SINCE BEEN SOLD OFF BUT AUTOZONE CAME OUT AND TOOK THE BULBS AND WIRING TO THEIR 'LAB'. THERE'S NO OTHER PLAUSIBLE REASON FOR THE FIRE OTHER THAN THE BULBS....
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10991341May 24, 2017
SERVICE BRAKES
THE BRAKES ON THIS CAR QUIT WORKING FOR A SECOND WHEN BRAKING OVER ROUGH SPOTS SUCH AS POT HOLES OR SPEED BUMPS. BUT, OF COURSE, NOT ALWAYS. IT FEELS AS IF THE CAR WANTS TO ACCELERATE WHEN THIS HAPPENS. I HAVE HAD THIS HAPPEN ON NUMEROUS OCCASIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986208May 17, 2017
FUEL/PROPULSION SYSTEM
DRIVING UPHILL ON A DIRT ROAD @ ~ 20MPH. GAS ENGINE RUNNING AT THE TIME. FAIRLY STEEP GRADE. ~6% GRADE UPHILL. CAR STARTED TO ACCELERATE AT A RATE I WOULD COMPARE TO MERGING ONTO A HIGHWAY. WAS UNSURE OF WHAT WAS GOING ON AT FIRST SO I DIDN'T ACTUALLY HIT THE BRAKES FOR ABOUT 5 SECONDS AT WHICH POINT I WAS ALREADY AT 45MPH. THE FOUR PASSENGERS IN MY CAR WERE VERY CONFUSED. WE CHECKED THE FLOOR MAT FOR ANY OBSTRUCTIONS AND THAT IT WAS OPERATING CORRECTLY AND IT WAS. I SHUT THE CAR OFF, WAITED A MONTH NITE THEN TURNED IT BACK ON. IMMEDIATELY AS I LET OFF THE BRAKE THE CAR ACCELERATED UP THE HILL. THIS TIME I ONLY ALLOWED IT TO GET UP TO 15MPH BEFORE STOPPING THE VEHICLE. THE BRAKE WAS ACTING AGAINST THE ENGINE PROPELLING THE CAR. BRAKE APPLICATION DID NOT DISENGAGE THE ENGINE FROM TRYING TO MOVE THE CAR FORWARD. I EVEN PUT MY TOES UNDER THE PEDAL TO TRY AND LIFT THE ACCELERATOR MAKING SURE IT WASN'T MECHANICAL ERROR. ZERO MOVEMENT, THE PEDAL WAS IN PLACE. AFTER HAVING LEXUS "ANALYZE" MY VEHICLE THEY CALL ME BACK AND TELL ME "WE CAN'T FIND ANYTHING WRONG WITH IT" AND THAT ALSO THEY DID NOT UPDATE ANY COMPUTERS OR RESET ANYTHING OR SWAP OUT MY BATTERY. THEY EXPECTED ME TO COME PICK UP MY CAR WITHIN THE WEEK OR THEY SAID THEY WOULD REPORT THEIR LOANER CAR STOLEN AND I WOULD BE CHARGED FOR IT. MY ONLY OPTION GIVEN WAS TO GET BACK INTO MY VEHICLE. MY SUSPICION IS MY BATTER ALLOWED ITSELF TO OVERCHARGE WHILE DRIVING DOWN LONG STRETCHES OF MOUNTAIN ROADS AND THEN WAS NOT BEING DRAINED ON THE STRENUOUS UPHILL SECTIONS. THIS OVERCHARGE APPEARED IN THE FORM OF ULTRA ENGINE ASSIST WHICH I EXPERIENCED WITHIN 1 MILE OF STARTING MY CAR AFTER A 4 HOUR HIKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983858May 6, 2017
STRUCTURE:BODY, ENGINE, WHEELS
FAGAN ROUSSEAU REPORTING 05-06-2017 VEHICLE IN STORAGE IN A SHOW ROOM LEXUS 13025 W DODGE ST, OMAHA NE, NO NE TITLE NO SHIPPING IMPORT PAPERS IN DRIVERS SEAT BELT RANGE , NO INSURANCE CARD IN GLOVE BOX, NO DOT TIRE NUMBER LISTED WITH PURCHASE PAPERS, WARRANTY COVERS ONCE A MONTH AIR INSPECTION OF VAVLE STEM LOSING AIR, EPA= FILTERS FOR STORAGE OR DRIVER, ENGINE NUMBER FOR EMMSSIONS, DOT TRANSFER OF TRAVELED OWNERSHIP, ODOMETERSTATEMENT NOT LISTED. JAPAN TO USA TO MO TO NE TO STORAGE ROOM, PAINT ISPECTION OF NO WATER DAMAGE AFTER FACTORY PAYS TO UNWRAP AND WASH, SHIPPING DRIVER INSPECTION MISSING FROM SEAT BELT REACHABLE DRIVERS DOOR, TITLE OF OWNERS TO PROVE NO THEFT, CLASS C HAZMAT VEHICLE. MY PERSONAL RES IS 2276 ORCHARD ST , LINCOLN, NE 68503
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980326April 24, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
BRAKE ACTUATOR SQUAWKING BRAKES MAKE A SQUAWKING NOISE WHEN COMING TO A COMPLETE STOP. THE BRAKE PEDAL VIBRATES DURING THIS TIME. LEXUS OF EL CAJON IS REFUSING TO ACKNOWLEDGE THIS ISSUE EVEN AFTER A DIAGNOSTICIAN RECREATED THE EVENT DURING A TEST DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979636April 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958843March 6, 2017
AIR BAGS
[XXX], I HAVE A 2011 LEXUS ES350 AND HAVE HAD A LETTER FROM TOYOTA MOTOR SALES PUBLISHED MAY 23,2016. I HAVE CALLED LEXUS ON THIS RECALL AND KEEP GETTING A RUNAROUND OVERTIME I CALL AS TO WHEN I WILL RECEIVE A LETTER FROM THEM ON THIS RECALL SINCE I RECEIVED THE RECALL FROM TOYOTA. I AM TRYING TO SELL MY LEXUS BECAUSE I NEED A TRUCK. WHEN CAN I EXPECT TO HAVE THIS RECALL TAKEN CARE OF? THIS HAS BEEN A PROBLEM THAT I CANNOT SELL MY LEXUS DUE TO THIS RECALL. [XXX] VIN # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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