Kia Sorento Complaints (2013)

983 consumer complaints on file.

#10585555April 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TECHNICIAN WAS UNABLE TO LOCATE A FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 16,000. UPDATED 7/25/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585106April 26, 2014
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
FIRST INCIDENT : AFTER A FULL STOP AT RED LIGHT, AS CAR TOOK OFF, ENGINE STALLED OUT. HAD TO TRY SEVERAL TIMES TO RESTART ENGINE. AFTER RESTARTED, THE CAR DROVE FINE. SECOND INCIDENT : AFTER SLOWING DOWN THE CAR TO ABOUT 3MPH AND REACCELERATING, ENGINE STALLED OUT. AFTER A FEW TRIES TO RESTART THE ENGINE, IT RESTARTED AND DROVE FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584650April 24, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE HE DROVE AT 65 MPH, THE SUNROOF EXPLODED. THE CONTACT SUFFERED CUTS TO HIS HANDS. THE FRONT PASSENGER SUFFERED CUTS ON THE BACK AND HANDS. THE PASSENGER IN THE REAR SUFFERED CUTS TO THE HANDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 26,700.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10584445April 23, 2014
ELECTRICAL SYSTEM
04-21-2014 @ 5:30 AM. CAR WILL NOT START. NO ELECTRICAL PRESENT ON ANY SYSTEM-NOTHING. CALLED KIA ROADSIDE SERVICE AND THEY SUGGESTED A JUMPSTARTED WHICH WE DID AND THE CAR STARTED. I RAN THE CAR FOR AN HOUR OR SO WITH NO PROBLEMS. I TOOK IT TO A LOCAL GARAGE AND HAD THE BATTERY AND ALTERNATOR TESTED AND NO PROBLEMS WERE FOUND. I CALLED KIA DEALERSHIP AND DESCRIBED THE EVENTS TO THEM AND THEY STATED THAT IT WAS SIMPLY A DEAD BATTERY. NEXT MORNING (YESTERDAY), THE CAR WAS TOTALLY DEAD ONCE MORE. CALLED KIA ROADSIDE ASSISTANCE AND THEY WANTED TO JUMPSTARTED IT AGAIN. I REFUSED AND TOLD THEM TO SEND ME A TOW. THEY DID AND THE CAR WAS TAKEN TO THE CLOSEST KIA DEALERSHIP, 65 MILES AWAY. SEVERAL HOURS LATER I CALLED THE DEALERSHIP AND THEY STATED THAT IT WAS A DEAD BATTERY. THEY CHARGED THE BATTERY FOR 3-4 HOURS, TESTED THE CHARGING SYSTEM AND PRONOUNCED IT "FIXED". I LEFT IT AT THE DEALERSHIP AND PICKED IT UP THIS MORNING (TODAY). IT STARTED AND MY WIFE IS NOW DRIVING IT. I DO NOT BELIEVE IT WAS THE BATTERY AND I EXPECT IT TO HAPPEN AGAIN BUT THE DEALERSHIP'S SHOP WILL DO NO FURTHER INVESTIGATION. I'LL KEEP YOU INFORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577185April 3, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
WHILE DRIVING ON THE FREEWAY IN LIGHT TRAFFIC AT SPEEDS AROUND 40MPH THE VEHICLE SHUT OFF COMPLETELY. I HAD TO COAST TO THE SHOULDER, PUT THE VEHICLE IN PARK AND RESTART. THE VEHICLE RESTARTED COMPLETELY FINE. THIS INCIDENT HAS HAPPENED 3 TIMES IN THE LAST 6 MONTHS. THE VEHICLE IS CURRENTLY AT A KIA DEALERSHIP AND THEY ARE NOT FINDING ANYTHING WRONG WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576160April 1, 2014
ENGINE
I HAVE A 2013 KIA SORENTO THAT HAS LOST POWER NUMEROUS (10-15) TIMES. IT HAS OCCURRED IN MULTIPLE SETTINGS, AT LIGHTS, DRIVING DOWN THE STREET, BUT MOSTLY WHILE DRIVING DOWN A VERY BUSY INTERSTATE AT 65-70 MILES AN HOUR. THIS CAR IS GOING TO GET ME, ONE OF MY GRANDBABIES OR SOMEONE ELSE KILLED! ONCE I TURN ON MY HAZZARDS AND GET THE CAR OVER TO THE SIDE OF THE ROAD/MEDIAN, TURN IT OFF AND BACK ON IT STARTS AND CONTINUES ON DOWN THE ROAD WITH THE ENGINE LIGHT ON. THE FIRST TIME I TOOK IT IN THEY TOLD ME THE SEAL ON THE GAS TANK WAS BAD AND THEY REPLACED IT. THE SECOND TIME I TOOK IT IN THEY TOLD ME THE COMPUTER COULDN'T FIND ANYTHING WRONG. I'M TAKING IT IN FIRST THING TOMORROW MORNING AS IT HAPPENED ON THE INTERSTATE AGAIN THIS MORNING, WONDER WHAT THEY'LL TELL ME THIS TIME?! I SHOULD HAVE STUCK WITH MY 9 YEAR OLD CHEVROLET, NEVER HAD A SINGLE PROBLEM. PLEASE, PLEASE INVESTIGATE THIS PROBLEM AND FORCE AND FIND A FIX" BEFORE" PEOPLE ARE KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575487March 29, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVING DOWN THE ROAD AND A LOUD POP OCCURRED AND THE REAR SUNROOF HAD SHATTERED. NO OTHER CARS OR PEOPLE WERE AROUND. STOPPED AND CHECKED THE GROUND WHERE IT HAPPENED AND FOUND NO OBJECTS THAT WOULD HAVE CAUSED SUNROOF TO SHATTER. SUNROOF APPEARS TO HAVE SHATTERED WITHOUT EXTERNAL CONTACT OF ANY KIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575062March 27, 2014
ENGINE
ENGINE STALLED A TOTAL OF 8 TIMES WHILE IN MOTION SINCE 6/13/12, THE DATE OF PURCHASE OF THIS NEW CAR. THIS CAR HAD BEEN TAKEN INTO THE DEALER MULTIPLE TIMES. KIA HAS SAID IT CANNOT DIAGNOSE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574445March 24, 2014
ENGINE
I HAVE OWNED THIS CAR FOR 1 WEEK AND WHILE DRIVING IN THE MIDDLE OF TRAFFIC AT ABOUT 35 MPH IT COMPLETELY SHUT OFF! I ALMOST CAUSED A MAJOR ACCIDENT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574221March 23, 2014
ENGINE
WE HAVE 2013 KIA SORENTO, IT IS BEEN FEW MONTHS WE HAVE THIS PROBLEM OF SHUTTING ENGINE DOWN WHEN DRIVING IN SLOW SPEED AROUND 35 TO 40 MILES SOMETIME LESS AND SOMETIME STOPPING AT TRAFFIC LIGHT OR STOP SIGN, ALSO WE NOTICED IF WE GO OVER THE STREET BUMPS OR DOWN HILL LIKE ENTERING UNDERGROUND PARKING. BEEN IN DEALER TOO MANY TIMES, BEEN CONTACT BY CORPORATE OFFICE; EVERY TIME WE TOOK THE CAR TO THE DEALER THEIR ANSWER WAS, WE DROVE WE COULD NOT FIND ANY PROBLEM AND WE HAVE TO TAKE THE CAR BACK, BECAUSE THEY ARE DRIVING IN HWY WITH 70 OR HIGHER SPEED. FEW MONTHS BACK DEALER CALLED AND INFORMED US WE HAVE RECALL BY KIA AND IT IS RELATED TO YOUR PROBLEM, THEY FLUSH THE SOFTWARE AND LOAD NEW. CAR WAS RUNNING FINE UNTIL FEW DAYS AGO SHUTS DOWN TWO TIMES IN THREE DAYS IN MALLS PUBLIC PARKING PLACE AND ONCE AT STOP SIGN AND BOTH TIMES CAUSE PROBLEM FOR OTHER CARS. WE TOOK THE CAR BACK TO KIA DEALER AND THEY CALLED US BACK AGAIN WITH NO RESULT. I LEFT THE CAR AT DEALER AND NOT GOING TO GET IT BACK UNTIL THEY RESOLVE THIS ISSUE OR GIVE US OUR DOWN PAYMENT BACK. THIS IS NOT SAFE FOR MY SELF AND MY FAMILY AND OTHER DRIVERS AND THEIR FAMILY BUT I GUESS KIA CORP DOESN'T CARE AND JUST WANTS TO MAKE MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572959March 17, 2014
VISIBILITY, STRUCTURE:BODY
DRIVING DOWN ROUTE 62 IN ALLIANCE OHIO 44601 ONLY GOING ABOUT 30 35 MPH IT SOUNDED LIKE A GUN SHOT AND LOOK BACK AND SEEN THE PANORAMIC WINDOW WAS SHATTERED NO SIGNS OF ANYTHING HITTING IT LIGHT TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572499March 14, 2014
ENGINE
ENGINE DIES OUT UNEXPECTEDLY. DRIVING AT LOW SPEEDS THE CAR WILL SHUT OFF. THIS HAS HAPPENED AT LEAST 3 TIMES. ONCE WAS IN A PARKING LOT. I WAS DRIVING SLOWLY AND ALLOWING PEDESTRIANS TO CROSS IN FRONT OF ME. AS I STOPPED FOR A PERSON THE ENGINE COMPLETELY SHUT OFF. I HAD TO PUT IT INTO NEUTRAL AND RESTART IN ORDER TO MOVE. SEEMED FINE AFTER THAT. SECOND TIME WAS IN STOP AND GO TRAFFIC. CRAWLING ALONG AND STOPPING. AS I SLOWLY MOVED FORWARD CAR DIED. AGAIN HAD TO THROW IT INTO NEUTRAL AND RESTART IT. THIRD TIME WAS STOPPED AT A STOP SIGN. STARTED TO TURN RIGHT FROM STOP SIGN AND CAR DIED. AGAIN HAD TO RESTART. THIS IS A DANGEROUS PROBLEM. IF I WAS STOPPED THEN PULLED INTO FAST ONCOMING TRAFFIC AND IT DIED I COULD BE HIT. THE DEALERSHIP CANNOT DUPLICATE THE PROBLEM THEREFORE CANNOT FIX IT. I HAVE SEEN MULTIPLE COMPLAINTS ONLINE ABOUT THIS. KIA NEEDS TO DETERMINE THE CAUSE OF THE ISSUE BEFORE SOMEONE IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568520March 11, 2014
VEHICLE SPEED CONTROL
WHILE DECELERATING TO A STOP, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEFECT COULD NOT BE DUPLICATED. THEY REPLACED THE THROTTLE BODY,BUT THE PROBLEMS TILL HAPPENING SO MANY TIMES,THEY ALSO DID A UPDATE ON THE COMPUTER AND AGAIN THE PROBLEM STILL THERE....I AM SO SCARED TO DRIVE THIS CAR.I KNOW AM NOT THE ONLY ONE WITH THE SAME ISSUE AND SEEMS THAT KIA DOESN'T CARE SINCE THEY KEEP SAYING WE NEED DUPLICATED..THIS HAPPEN IN DIFFERENT SITUATIONS WITCH I COULD BE INVOLVED INA SERIOUS ACCIDENT WITH MY KIDS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567351March 4, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
CLEAR DAY, FOUR LANE HIGHWAY (97-WASHINGTON STATE) MINIMAL TRAFFIC, THE SUNROOF SUDDENLY EXPLODED WITHOUT ANY EXTERNAL CAUSE. FLYING GLASS, NO INJURIES, BUT FRAYED NERVES. SUNROOF NOT ON THE FAILED COMPONENT LIST. ACTUALLY A POTENTIALLY VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566793March 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DECELERATING TO A STOP, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEFECT COULD NOT BE DUPLICATED. NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,903. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564663February 17, 2014
VEHICLE SPEED CONTROL, ENGINE
WHILE DRIVING ON THE FREEWAY AT ABOUT 70 MPH THE CAR'S ACCELERATOR STOPPED WORKING AND THE ENGINE LIGHT CAME ON. I WAS IN THE LANE NEXT TO THE FAST LANE IN LOS ANGELES. I QUICKLY TURNED ON MY HAZARD LIGHTS AND PULLED OVER ABOUT 5 LANES TO THE SHOULDER. THANK GOODNESS IT WAS LATE AT NIGHT AND I WAS ABLE TO PULL OVER SAFELY. I HAD FOUR KIDS IN THE CAR DRIVING HOME FROM MAGIC MOUNTAIN! I TURNED OFF THE CAR AND TURNED IT BACK ON AND IT WORKED FINE THE REST OF THE WAY HOME ALTHOUGH I DID STAY IN THE SLOW LANES IN CASE IT HAPPENED AGAIN. THIS HAPPENED ON A SATURDAY. ON SUNDAY MY HUSBAND DROVE THE CAR A FEW MILES TO HAVE LUNCH. THE ENGINE LIGHT WAS ON WHEN HE LEFT BUT THEN TURNED OFF WHEN HE WAS ON HIS WAY HOME. TOOK THE CAR TO THE DEALERSHIP ON MONDAY AND THEY SAID I NEEDED A COMPUTER UPDATE AND THAT WOULD FIX THE PROBLEM. THEY LET ME KNOW THIS HAS HAPPENED TO OTHER CARS AND THE COMPUTER UPDATE HAS WORKED. VERY DISAPPOINTED IN KIA KNOWING THIS HAS HAPPENED AND NOT SENDING A LETTER OR LETTING US KNOW ABOUT THE PROBLEM TO HAVE US COME IN AND GET THE UPDATE DONE. WE COULD HAVE BEEN IN A SERIOUS ACCIDENT RESULTING IN DEATH. I HOPE THIS FIXES THE PROBLEM. THIS IS THE FIRST KIA I HAVE OWNED AND HAVE LOVED THE CAR UP UNTIL THIS POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564555February 16, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
ON 2/15/2014 MY WIFE AND I WERE DRIVING FROM ELKO, NV TO SPRING CREEK, NV AT APPROXIMATELY 50 MPH WHEN THE SUNROOF IMPLODED. IT WAS A CLEAR DAY WITH NO RAIL OR HAIL. THE SUNROOF DID NOT HAVE PRIOR DAMAGE AND THERE WAS NO INDICATION OF IT GETTING HIT BY AN EXTERNAL OBJECT; THERE WAS NO IMPACT SOUND AND NO FOREIGN OBJECTS IN THE CAR. THE GLASS SIMPLY IMPLODED AND FELL NOT THE VEHICLE ON TOP OF MY WIFE AND I, ALONG WITH THE FRONT AND REAR BARS OF THE SUNROOF. KIA ROADSIDE ASSISTANCE TOWED THE VEHICLE TO A KIA DEALERSHIP IN SALT LAKE CITY, UT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563372February 7, 2014
ELECTRICAL SYSTEM, ENGINE
I HAVE A 2013 KIA SORENTO THAT I BOUGHT BRAND NEW WITH ONLY 8 MILES ON IT. I WAS AT A STOP LIGHT AND MY CAR LUNGED FORWARD AS IF SOMEONE HIT US FROM BEHIND BUT THERE WAS NO ONE THERE. SO WHEN THE LIGHT TURNED GREEN WE STARTED TO GO AND NOTICED WE HAD NO POWER AND THE CHECK ENGINE LIGHT WAS ON. WE WERE ABLE TO GET TO THE SIDE OF THE ROAD AND TURN OFF THE CAR AND CALLED AAA AND THE DEALERSHIP TELLING THEM WHAT HAPPENED. SO ONCE IT GOT THERE THE SERVICE TECH AND IT PROBABLY WAS THE COMPUTER AND IT NEEDED TO BE UPDATED . I STAYED THERE FOR ABOUT 1 HOUR WHILE THEY DID THE UPDATE AND THEN THEY TEST DROVE IT AND THE CHECK ENGINE LIGHT CAME BACK ON. SO THEN THEY SAID IT WAS THE THROTTLE BODY SO THEY REPLACED IT AND TEST DROVE IT AGAIN AND THE CHECK ENGINE LIGHT CAME ON AGAIN. SO THEY FOUND THAT IT WAS THE PCM . NOT TOTALLY SURE WHAT THAT IS. HE SAYS IT WAS 1500$ PART IN THE COMPUTER THAT WAS MALFUNCTIONING . BUT THEY HAD MY CAR FOR A WEEK DOING THE REPAIRS AND NOW IS RUNNING GOOD. THEY ALSO HAVE ME A RENTAL CAR. SO IN ALL THE DEALERSHIP DID A GOOD JOB FIXING MY CAR AND WOULDN'T STOP UNTIL IT WAS FIXED RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562460February 1, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING AT @ 70 MPH ON SMOOTH INTERSTATE HIGHWAY WITH VERY LIGHT TRAFFIC. HEARD A VERY LOUD BANG AND THEN THE CRACKLING OF GLASS. REACHED BACK TO FEEL THE PANORAMIC SUNROOF AND IT MOVED. PULLED OFF AT NEXT EXIT TO SEE THAT THE ENTIRE ROOF HAD SHATTERED WITH SEVERE CRACKING AROUND THE SIDES AND BACK BUT NO VISIBLE SIGN OF DAMAGE FROM A FOREIGN OBJECT. WEATHER WAS CLEAR AND 34F WITH CLIMATE CONTROL SET AT 72F. AT THE TIME OF THE INCIDENT THERE WERE NO VEHICLES WITHIN .25 MILES IN FRONT OF ME AND NO OVERPASSES AT THE LOCATION. ..UPDATED 04-29-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560329January 17, 2014
ENGINE, VEHICLE SPEED CONTROL, SERVICE BRAKES
DRIVING THROUGH NEIGHBORHOOD APPROXIMATELY 25 TO 30 MPH, VEHICLE SUDDENLY SCREECHED TO HALT (I DID NOT DEPRESS THE BRAKES), ENGINE LIGHT CAME ON. ALL PARTS OF VEHICLE WERE DISABLED (UNABLE TO STEER, START, ETC.) I WAS THROWN FORWARD DESPITE SEAT BELT ON DUE TO SUDDEN AND COMPLETE STOP. THANKFULLY, I WAS THE ONLY VEHICLE IN THE ROADWAY AT THE MOMENT. AFTER SEVERAL MINUTES OF NO RESPONSE FROM VEHICLE WITH IGNITION ISSUES, I WAS FINALLY ABLE TO RESTART AND CONTINUE MY DRIVE, AS WELL AS CONTACT DEALER FOR APPOINTMENT TO 'REPAIR' THIS RAMPANTLY UNSAFE 2013 KIA SORRENTO ENGINE ISSUE. I PURCHASED THIS VEHICLE NEW IN FEBRUARY 2013 WITH THE NOTION THAT KIA HAS A 5 STAR SAFETY RATING. AFTER THIS INCIDENT AND AFTER REVIEWING OTHER EERILY SIMILAR COMPLAINTS, I VEHEMENTLY DISAGREE WITH THE RATING. THIS IS AN EXTREME SAFETY HAZARD. I DRIVE TO AND FROM PATIENT'S HOMES FOR A LIVING, OFTEN TRAVELING FREEWAYS AND IN REMOTE AREAS. I DID NOT NOTICE ANY ISSUES WITH MOTOR PRIOR TO 'COMPUTER UPGRADE' REQUESTED AT LAST VISIT TO DEALER. I AM HOPING THAT KIA RESOLVES THIS OBVIOUSLY RAMPANT ISSUE BEFORE SERIOUS INJURY OR DEATH RESULTS FROM THIS PROBLEM. I WILL NO LONGER TRANSPORT MY CHILDREN IN THIS VEHICLE UNTIL KIA CAN REMEDY THIS SITUATION. I AM TAKING IN TO THE SAME DEALER WHO DID 'UPGRADE' TODAY TO 'REPAIR' IF POSSIBLE. I WILL ALSO BE CONTACTING KIA VIA PHONE AND EMAIL CONTACT AS WELL AS THE DEALER FROM WHOM I PURCHASED MY VEHICLE. ALL NEED TO KNOW THAT THIS ENGINE FAILURE ISSUE IS SERIOUS AND COULD BE FATAL IF NOT DEALT WITH SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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