Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11477945August 6, 2022
AIR BAGS
Air bag light stays on now…
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476842August 1, 2022
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The vehicle has stalled 3 separate times in the rain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475561July 24, 2022
ENGINE
The engine on my well-maintained 2015 Kia Sorento went into limp mode a few weeks ago in the desert of SW Utah. I was fortunately near a small town with a gas station, where I limped in and checked the oil. I had recently been in for routine oil change so I was surprised to find it was completely out of oil. I added oil and it seemed to operate normal again, and I made it back home to Des Moines where a week later the engine began knocking upon startup and acceleration. I didn’t even have the opportunity to bring it in to a mechanic because it died on the road (no injuries or traffic incidents, fortunately). I made some calls and learned that this was an issue for many Sorento models. My Sorento didn’t qualify for the new engine, but the local Kia dealership did offer me $200 for a trade-in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474853July 20, 2022
STRUCTURE:BODY
Delamination of SWP paint. Paint all over the front of the vehicle is peeling off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473829July 14, 2022
ENGINE
2015 Kia Sorento w/ 69k miles- All routine maintenance records. Engine started acting sluggish & making a loud knocking with no indication light displayed on dashboard. Thankfully was not on major highway or outcome would have be dangerous. Took it in to independent mechanics was told needs new engine, decided to take to local Kia dealership where new engine diagnosis confirmed. Was informed engine was not covered due to lack of code and quoted $8,500 for complete manufactured long block replacement, would take 4+ weeks & rental car at own expense. I own two other kia vehicles (2015 forte & 2021 kia soul GT- which I will be forced to trade in for safer vehicle.) I am outraged to find all 3 are being recalled for the similar issues and that Kia is not taking responsibly for these issues and sticking previously loyal customers to pay for their mistake. Please do not risk yourself, your children and other drivers getting one of these dangerous vehicles which are designed to fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473605July 12, 2022
UNKNOWN OR OTHER
My 2015 Kia Sorento LX is peeling paint on the passenger side pillar after a hard rain. I have found many other complaints about the same thing from other Kia Sorento owners after some looking. There should be no reason for the paint to be peeling like this and needs to be repaired before rust begins. My Sorento is available for assessment at any time. This began the night of July 9th, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473073July 9, 2022
FUEL/PROPULSION SYSTEM, SUSPENSION
SUV started making a strange noise and the rear started dragging before 70K miles. Needed a new axle and a rear differential. Total cost was $3800.00 and not covered under warranty. The rear differential oil wasn't even due to be changed yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469993June 19, 2022
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
My car first off is a LEMON Kia has dragged me along from the beginning. My engine was replaced due to a smoke fire no flames they have yet to take blame for it and had my car for a month in the shop and wouldn't tell me anything they still don't admit it was a car fire but I know it was I had witnesses trying to pull me out of the vehicle which I had towed to kia. Before that happened I took it in twice letting them know I had shortage problems with my lights turning off and bulbs going out over and over with the headlights it happen one time at night at a speed of 70mph they told me to change the blub that was the problem treated me like I was crazy I've been pulled over for one headlight and officers told me to sue and trade or turn in my vehicle it was a lemon. I knew nothing about lemon laws until it was to late and Kia knew exactly what to say to keep me at bay for almost two years now I'm still having issues and no carlot will take it as a trade due to fire hazard issues and they don't want the risk and I have 4 recalls on this year. It was the worst year for kids. I bought this SUV new planning to take trips I have yet to take one trip with my family because we're afraid . Kia could have taken it back and gave us a year newer to make our troubles go away but instead have avoided the situation and drag it out as my fault my vehicle has lost value and if resold all the things will pull up and I don't feel safe selling this to another family so I am stuck I paid $35,000 for this vehicle they should have taken it back now the airbag light is on doesn't go off it's a recall I found out so another safety hazards I have a newborn baby I'm due in September I can't risk anymore time with what this vehicle has been said to do last week in Oregon just the city next to me the same year kia caught fire I have the pictures thank goodness no one got hurt it was a horrible scene. I have leaking of some sort that has damaged my driveway and I have low oil all the time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469572June 16, 2022
UNKNOWN OR OTHER
Snow White Pearl Paint has started peeling from roof by windshield and on driver door pilar causing rust spots.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469672June 16, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 60 MPH, the vehicle stalled. The contact depressed the accelerator pedal however, the vehicle failed to respond; instead, the vehicle gradually lost forward momentum and decelerated. The contact pulled off the highway. The contact turned off the vehicle and attempted to restart the vehicle however, the vehicle failed to restart. The contact opened the hood and smelled a burning odor. The contact checked the oil dipstick and saw that the dipstick was dry. The contact had recently had an oil change performed. The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic. The contact had not taken the vehicle to a local dealer or mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468533June 9, 2022
ENGINE
This car goes into "limp mode" with no warning. You will be driving along and all of a sudden, you lose power. So, you can go from 55mph down to 28mph with no warning that this is going to happen. It just does. The engine in this vehicle was junk when it came off of the line, due to sub par metal used in the engine bearings. Knock sensor has been replaced to no avail. Harness has been replaced twice. At this time it's been at my local dealership for over 3 weeks and they still haven't diagnosed the problem this time. This vehicle isn't safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466768May 31, 2022
UNKNOWN OR OTHER
Paint peeling following stone hit approximately January 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466442May 27, 2022
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving 65 MPH, the vehicle overheated and the wheels were shaking. The vehicle also experienced brake failure. The check engine warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with engine failure. The engine was replaced. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulics). The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466333May 27, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The abs brake system malfunctioning. The vehicle component was inspected by the manufacture. Because light came on. They first said it was the brakes; so, we had the brakes repaired in February. In April the ABS light came back on again. This time the emergency brake light came on too. The KIA manufacturer said since our car was not listed with the other ABS recall, repairs of the system is on us. The cost for repair is $1,000 plus to fix the ABS system and EBS light issue. Although we explained about this being a known safety issue, the manufacturer refused to address and stated repair cost was on us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465542May 21, 2022
EXTERIOR LIGHTING
My vehicle's headlights are dim and do not light the roadway properly, even when they are turned to the bright setting. I am unable to drive it at night or during rainy weather. I have paid hundreds of dollars for replacement bulbs, trying to get the lights adjusted, and for refurbishing the covers. It is available for inspection at any time. With me being unable to see the road at night, it endangers myself and my passengers when driving. This can also result in a danger to other people or property if my vehicle fails to illuminate for me to see them until I am too close to stop/avoid an accident. I have been told by two dealerships that this issue is common with my vehicle and they have not been provided a fix. They have informed me that everyone complains about it, because the headlights tilt in a way that prevents them from lighting the roadway properly. I have been stopped by police officers in the past for my lights appearing to be "wonky" and not lighting the roadway. There are no warning lamps or messages. The issue has been ongoing since it was purchased new in 2015. Unfortunately, I have yet to find a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464816May 16, 2022
ENGINE
As I was driving 85mph, I received a kick back on the vehicle and couldn't drive more than 60mph. Took it to the nearst KIA dealership and their service technician stated I was out of oil. I was due for an oil change but was only over 200 mile at most from my previous oil change 5,000 miles ago. I had the vehicle towed to the KIA dealership where they perform all my service and maintenance work. They came to the conclusion that the oil was being burned through the engine and the only repair was a new engine. No lights ever came on on the dashboard to let me know that there was a problem with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464448May 13, 2022
EXTERIOR LIGHTING
The lowbeam headlights are extremely dim. The high beams are just fine, but the low beams are so dim that it's dangerous driving anywhere at night without the high beams on. I have replaced the bulbs, and a voltage test right before the headlight assembly show significantly less than the 12V standard. At night, when high beams are dangerous to other drivers, I mainly rely on the fog lights to provide at least a little bit of light. The fog lights are significantly brighter than the low beams, which seem nonexistent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463628May 6, 2022
ENGINE
I was driving and engine started to loose power and knocking. Pulled over and discovered that no oil was in the engine. Oil has always been changed every 4000 miles. No oil meter warning displayed on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463489May 5, 2022
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving approximately 51 MPH, the vehicle experienced a rod bearing failure. There were no warning lights illuminated; however, there was an abnormal knocking sound coming from the engine. The vehicle was towed to an independent mechanic and diagnosed with engine failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463420May 4, 2022
EXTERIOR LIGHTING
The low beam headights are extremely dim. The outer headlight cover is not degraded. It appears to be the inner light cover that is fogged over (just for the low beam light). The lights are aimed appropriately, but you can barely see the road and obstacles at night. It is even worse when raining. The high beam headlights are functioning normally. The low beam lights are significantly dimmer than when it was new. There are no warning lights on the dash or error codes. I don't know exactly when the condition started, but it has gotten worse over time. This is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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