Kia Sorento Service Bulletins (2023)
51 manufacturer communications on file.
- October 24, 2024•Document ID: 11009491Service Bulletin/Repair InstructionsSERVICE BRAKES
- Mfr Comm. #:
- TSB_CHA126V
- Date Added:
- October 30, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC JUDDER INSPECTION AND REPLACEMENT - This bulletin provides information to address vehicles that may be exhibiting front brake judder sensation while braking on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 2023-2024MY Sportage (NQ5a) vehicles produced from January 7, 2022 through May 20, 2024. Brake judder is a vibration or pulsing sensation felt in the steering wheel, brake pedal, and/or seat when the brakes are applied while driving.
Associated Products (6)Associated Documents - August 22, 2024•Document ID: 11006664Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- TSB_TRA111_R1
- Date Added:
- August 29, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: 8-SPEED DUAL CLUTCH TRANSMISSION EOP SENSORLESS LOGIC IMPROVEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to improve the Electric Oil Pump ‘EOP’ operation logic of the automatic transmission 'A/T’ on some 2021-2023MY Sorento (MQ4a) vehicles produced from September 9, 2020 through December 29, 2023 and 2021-2023MY K5 (DL3a) vehicles produced from March 24, 2020 to December 18, 2023, equipped with a 2.5L T-GDI Theta III engines and 8-Speed Dual Clutch Transmissions (DCT). The affected vehicles may exhibit abnormal/harsh shifting, gear slipping, no gear engagement in Drive ‘D’ and/or Reverse ‘R’ shift selection, accompanied by a Malfunction Indicator Lamp (MIL) ‘ON’ illuminated on the instrument cluster with DTC(s) P1C2D03, P1C2D1C, and/or P1C2E92 stored.
Associated Products (6)Associated Documents - July 31, 2024•Document ID: 11005430Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; POWER TRAIN
- Mfr Comm. #:
- TSB_TRA111
- Date Added:
- August 1, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: 8-SPEED DUAL CLUTCH TRANSMISSION EOP SENSORLESS LOGIC IMPROVEMENT - This bulletin provides information to improve the Electric Oil Pump ‘EOP’ operation logic of the automatic transmission ‘A/T’ on some 2021-2023MY Sorento (MQ4a) vehicles produced from September 9, 2020 through December 29, 2023 and 2021-2023MY K5 (DL3a) vehicles produced from March 24, 2020 to December 18, 2023, equipped with a 2.5L T-GDI Theta III engines and 8-Speed Dual Clutch Transmissions (DCT).
Associated Products (6)Associated Documents - July 25, 2024•Document ID: 11005368Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE347
- Date Added:
- July 31, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles. The affected vehicles may experience Apple CarPlay®/Android Auto™ phone projection connectivity-related concerns.
Associated Products (19)Associated Documents - July 22, 2024•Document ID: 11005208Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE352
- Date Added:
- July 24, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MY Kia vehicles (refer to model list on page 3) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen. Also, a warning sound accompanied by a ‘Slippery road ahead. Drive carefully’ or ‘Uneven road ahead. Drive carefully’ warning can be displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in ‘PARK’ or driving on even surfaces.
Associated Products (8)Associated Documents - May 16, 2024•Document ID: 11000787Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- TSB_TRA046_R4
- Date Added:
- June 4, 2024
- Manufacturer:
- KIA
SummaryThis bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each Kia model. A flush is required ONLY when a transmission is replaced.
Associated Products (49)Associated Documents - April 3, 2024•Document ID: 10252800Service Bulletin/Repair InstructionsVISIBILITY; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SC298_OWNR
- Date Added:
- May 6, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: OWNER NOTIFICATION (SC298) - This document is the owner notification advising that Kia is conducting a Voluntary Service Campaign to apply additional body seam sealer to prevent potential water intrusion into the blower motor in certain 2023-2024 MY Sorento vehicles. Kia dealers will also inspect and, if necessary, replace the blower motor.
Associated Products (2)Associated Documents - March 4, 2024•Document ID: 10251450Service Bulletin/Repair InstructionsVISIBILITY; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SC298_TSB
- Date Added:
- April 2, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: VOLUNTARY SERVICE CAMPAIGN: COWL WATER INTRUSION REPAIR (SC298) - This bulletin provides information to apply additional body seam sealer and also to inspect and, if necessary, replace the blower motor on certain 2023-2024MY Sorento (MQ4a) vehicles produced at Kia Georgia (KaGA)from October 25, 2023 through February 11, 2024. The HVAC (Heating, Ventilation, and Air Conditioning) system uses cooling and heating to help maintain a pleasant environment inside the vehicle. The blower motor controls the airflow for the HVAC system. Due to improper body seam sealer application at the HVAC fresh air intake, water may enter through the HVAC fresh air intake and onto the blower motor, potentially causing the blower motor to be noisy, operate more slowly, and eventually become inoperative. If this occurs, customers may experience reduced HVAC fan speed, noise and, in some cases, wet carpets.
Associated Products (2)Associated Documents - February 23, 2024•Document ID: 10250783Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; VISIBILITY
- Mfr Comm. #:
- SC298_QA
- Date Added:
- March 2, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: QUESTION AND ANSWER (SC298) - This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Service Campaign SC298.
Associated Products (2)Associated Documents - February 23, 2024•Document ID: 10250782Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; VISIBILITY
- Mfr Comm. #:
- SC298_DPSM
- Date Added:
- March 2, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC298) - This document is the announcement to the dealer Parts and Service Managers that Kia is conducting a Voluntary Service Campaign on certain 2023-2024 Sorento vehicles manufactured from October 25, 2023 through February 11, 2024 to apply additional body seam sealer to prevent potential water intrusion into the blower motor. Kia dealers will also inspect and, if necessary, replace the blower motor.
Associated Products (2)Associated Documents - February 23, 2024•Document ID: 10250781Service Bulletin/Repair InstructionsVISIBILITY; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SC298_DP
- Date Added:
- March 2, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC298) - This document is the announcement to the dealer principals that Kia is conducting a Voluntary Service Campaign on certain 2023-2024 Sorento vehicles manufactured from October 25, 2023 through February 11, 2024 to apply additional body seam sealer to prevent potential water intrusion into the blower motor. Kia dealers will also inspect and, if necessary, replace the blower motor.
Associated Products (2)Associated Documents - February 9, 2024•Document ID: 10250517Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE303_R2
- Date Added:
- March 2, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen.
Associated Products (46)Associated Documents - December 7, 2023•Document ID: 10247556Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Mfr Comm. #:
- TSB_ELE320
- Date Added:
- January 6, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurate map location, freezing AVN screen, or experiencing a delay when using Google Maps or Waze through wired Apple CarPlay.
Associated Products (17)Associated Documents - November 8, 2023•Document ID: 10245171Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- Mfr Comm. #:
- TSB_ELE316_R1
- Date Added:
- December 5, 2023
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA550) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on some 2023MY Sorento (MQ4a) vehicles produced from December 02, 2022 through July 19, 2023 to improve a 'non-responsive' or âÂÂinoperativeâ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the âÂÂRADIOâ icon on the AVN menu screen. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery
Associated Products (1)Associated Documents - October 23, 2023•Document ID: 10244283Service Bulletin/Repair InstructionsSTRUCTURE; VISIBILITY:WINDSHIELD
- Mfr Comm. #:
- TSB_BOD321
- Date Added:
- November 3, 2023
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: WINDSHIELD WATER RAIL GARNISH REPLACEMENT (SA551) - This bulletin provides information to replace the left (driver) windshield water rail garnish on certain 2023MY Sorento (MQ4a) vehicles produced from September 18, 2023 through September 21, 2023. The affected vehicles may have obtained a dimple on the left (driver) windshield water rail garnish during manufacturing process at the factory.
Associated Products (1)Associated Documents - October 5, 2023•Document ID: 10243929Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- Mfr Comm. #:
- TSB_ELE316
- Date Added:
- November 4, 2023
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA550) - This bulletin provides information to update the software on 5th Generation AVN wide on some 2023MY Sorento (MQ4a) vehicles produced from December 02, 2022 through July 19, 2023 to improve a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the 'RADIO' hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen. Kia is requesting the completion of this Service Action on all affected vehicles in dealer stock, prior to delivery.
Associated Products (1)Associated Documents - October 5, 2023•Document ID: 10243928Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE314
- Date Added:
- November 4, 2023
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: UNEVEN/SLIPPERY ROAD WARNING DISPLAYED ON INSTRUMENT CLUSTER - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles (refer to model list on page 3) to remedy a warning sound accompanied by a 'Slippery road ahead. Drive carefully' or 'Uneven road ahead. Drive carefully' warning which is displayed on the instrument cluster. The current AVN software causes the warning sound and message to repeat approximately every ten (10) seconds, if the vehicle is not in motion, in 'PARK' or driving on even surfaces.
Associated Products (23)Associated Documents - September 28, 2023•Document ID: 10242937Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- TSB_TRA108
- Date Added:
- October 1, 2023
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: 4WD COUPLING ACTUATOR ASSEMBLY REPLACEMENT - This bulletin provides information to replace the AWD coupling actuator assembly on some 2021-2023MY Kia AWD models listed on page 4. The affected vehicles may exhibit an inoperative AWD system (also referred to as 4WD) capability concern which may be caused by abnormal wear of the motor brushes inside the actuator assembly. This condition will cause the warning lamps on the instrument cluster to illuminate with stored DTC(s) P195800 and/or P19600.
Associated Products (7)Associated Documents - September 25, 2023•Document ID: 10242913Service Bulletin/Repair InstructionsPOWER TRAIN; STEERING; SUSPENSION
- Mfr Comm. #:
- PS750
- Date Added:
- October 1, 2023
- Manufacturer:
- KIA
SummaryPITSTOP: AWD SYSTEM CONCERN DUE TO TIRE CIRCUMFERENCE - This Pitstop provides information regarding potential concerns with the All-Wheel-Drive (AWD) system due to tire sizes of differing circumference. Some customers may complain of a chatter sensation felt in the drivetrain of the vehicle and/or the failure of drivetrain component(s). A difference in tire size (width, aspect ratio, construction, rim diameter etc.) may be the cause.
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- Mfr Comm. #:
- TSB_ENG239_R1
- Date Added:
- April 28, 2023
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: DATA COLLECTION: EXTRACT CALIFORNIA EMISSIONS DATA FROM ECU (DC23) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to extracting "in use performance tracking" emissions data from the Engine Control Unit (ECU) of certain vehicles sold in California. The California Air Resources Board (CARB) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting. To facilitate collection of this data at the dealer level, KDS screenshots will allow the capture of relevant parameters.
Associated Products (11)Associated Documents