Kia Sedona Complaints (2015)

140 consumer complaints on file.

#11568991January 31, 2024
ENGINE, POWER TRAIN
The contact owns a 2015 Kia Sedona. The contact stated that while driving at an undisclosed speed, he heard a loud pop and the tachometer redlined, after which the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where he observed that the engine block had separated from the engine with oil covering the entire engine compartment. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, but since the failure had not caused a fire or an injury, no assistance was provided. The failure mileage was 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564356January 9, 2024
ENGINE
Sudden engine failure (despite proper maintenance) on highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557807December 1, 2023
ENGINE
Engine failed at 93k miles. Engine burnt off all oil, even though it had engine oil changed 1,000 miles ago. Sensors did not activate to display error engine codes on the dash. Verified by independent mechanic. Kia Dealership said it was owners failure for not keeping oil in engine. Refused to replace engine. Powertrain is not under warranty as second owner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556038November 20, 2023
UNKNOWN OR OTHER
Vehicle was parked in garage and caught on fire. Garage, vehicle, and all contents were a complete loss. Total loss of garage and property excluding the vehicle is around $75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11546251September 24, 2023
ENGINE, STEERING
Engine rod failed, puncturing the engine causing oil to spill, resulting in the car catching on fire while driving.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11544455September 14, 2023
ENGINE
My 2015 Kia Sedona with only 115K miles started making a loud clunking noise with no notice. It drove fine with no lights indicating issues or noises. I went to start the van again in the afternoon and immediately shut it off because I knew something was wrong. The van was towed to the mechanic and I was told I needed an engine replacement. They said something was wrong with either the valve train or rod and there was metallic and bearing debris in the oil. We've always maintained excellent care and routine oil changes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540192August 22, 2023
UNKNOWN OR OTHER
Spontaneously combusted, caught on fire and my family had to evacuate before they burned to death
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11536542August 4, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2015 Kia Sedona. The contact stated while driving approximately 35 MPH she had observed that the temperature gauge needle was in the "red" zone. The contact pulled over and let the vehicle cool down. The contact later drove the vehicle to an independent mechanic who diagnosed the vehicle and found that the "relay" switch needed to be replaced. The mechanic also observed an engine oil leak and noticed that the head gasket had been blown and needed to be replaced. Additionally, the mechanic noticed that the bolts that secured the head gasket were improperly torqued down and had damaged the head and needed to be re-threaded. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536552August 4, 2023
ENGINE
I was driving down the freeway at 65mph when the engine died. Had to pull over in side of freeway. No previous problems or check engine lights. Regular maintenance has been done on the van. The 3.3L engine died without warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532888July 17, 2023
ENGINE
While driving my 2015 Kia Sedona LX under normal operating conditions, The vehicle started to drive abnormal with a slight fluctuation of RPMs without any warning lights or other symptoms. I was close to my house and turned off vehicle for 2 hours after getting home. The vehicle was turned on and began making a banging noise from the engine. The vehicle was driven a few miles to a local mechanic who listened to the engine and told me the motor was going to need replaced and the mechanic did not recommend driving this vehicle due to a risk of fire. The mechanic stated that many Kia engines have been experiencing this catastrophic failure and I should have it towed to a Kia dealership to have it looked at. The vehicle was towed to a Kia dealership and after listening to the engine for a few seconds the Kia representative told me the engine would need to be replaced. I asked him why there was no warning lamps on the dashboard and he did not know why but stated it had experienced catastrophic engine failure. He told me the engine would need to be removed to properly assess the point of failure. He informed me that this specific engine/model is not under a recall and I would be responsible for repairs. He told me that these engines were discontinued and my only option would be to replace with a used engine. The representative quoted me the parts/labor would cost 13623. He stated the price was so high due to the used car market and high demand for these engines. This vehicle has had proper maintenance performed and is available for inspection. This vehicle could have put my children, family, other drivers, and myself at risk of severe injury or even death if this catastrophic engine failure happened on a highway at a high rate of speed without any warning. I have contacted Kia Customer affairs and the representative I spoke with confirmed that this vehicle is not under any extended warranty/recall and they would need to see a proper diagnosis from a Kia dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530922July 7, 2023
EXTERIOR LIGHTING
The component that is failing in the Kia is the headlighs. It has been inspected by Kia of Orange Park and is determined to need replacement of left and right headlight assemblies. It is available for further inspection but Kia wants more money than I can afford to fix it, so I will be finding another mechanic soon. While traveling home with five others after dark the headlights just went out on a very dark highway. Before we could safely pull over they came back on. We proceeded to continue home and the lights randomly went completely out and back on again for the entire journey. I have not driven the Kia at night since. With the grace of God there was no accident so the police and insurance agency were not involved; only the Kia dealer thus far has inspected the kia. There is an attached report. There were no warning lights, lamps or messages, or symptoms prior to this headlight failure. This happened on Mother's Day 2023. I have no assessment of the cause, with the exception of a full diagnostic of the vehicle which I have paid Kia of Orange Park for, in full. A report is attached or available from the dealership. I am adamant that this issue is a serious, life threatening issue that left six people in terrorized silence for a shaky forty five minute ride home. I am grateful that none of the passengers or anybody in any other vehicle were hurt or injured and I will not stop until a full national recall is made on this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527560June 17, 2023
EXTERIOR LIGHTING
While driving at night the HEADLIGHTS TURN OFF without cause or warning spotaneiusly. This is a great safety risk to all, lights turning off while driving on a dark road puts me and those around me in danger. This issue has not been confirmed but i did notice on the web that this is not an isolated incident others have experienced lights turning off at night as well. Vehicle is still in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519605April 29, 2023
ENGINE
2015 KIA SEDONA EX WITH 36,600+ MILES HAD CRITICAL ENGINE FAILURE. THE KIA SEDONA WAS PURCHASED WITH 32,470 ON 1/042021. THE ENGINE SEIZED ON APRIL 15 2023 WHILE DRIVING TO A RELIGIOUS MEETING. FORTUNATELY WHEN THE ENGINE FAILED I WAS ABLE TO MANEUVER TO A PARKING SPOT THAT WAS OPEN AS THE VEHICLE CAME TO A STOP. INITIALLY I THOUGHT IT WAS THE BATTERY AND I TOOK THE NEXT DAY TO CHANGE THE BATTERY BUT THE ENGINE WOULD NOT CRANK OVER OR START. THE SEDONA WAS TOWED TO AN INDEPENDENT REPAIR SHOP THAT WAS AFFILIATED WITH THE WARRANTY COMPANY ON APRIL 17 AFTER I CALLED FOR ROADSIDE ASSISTANCE THROUGH THE WARRANTY COMPANY. THE ENGINE IS INSPECTED AND TAKEN APART TO SEE THE CAUSE OF THE ENGINE FAILURE. THE MECHANIC/REPAIR SHOP NOTIFIES THE WARRANTY COMPANY THAT ENGINE HAD SEIZED AND THE WARRANTY COMPANY ORDERS AN INSPECTION. I WAS AUTHORIZED TO ATTAIN A RENTAL CAR ON THE APRIL 24 UNTIL THE INSPECTION WAS COMPLETED. I WAITED FOR THE THE WARRANTY COMPANY TO SEND AN INSPECTOR THROUGHOUT THAT WEEK. ON APRIL 28 I COMMUNICATED WITH THE MECHANIC/REPAIR SHOP AS TO THE STATUS OF THE MY VEHICLE AND THE RESULTS OF THE INSPECTION. I WAS TOLD THAT THE ENGINE FAILED BECAUSE OF THE CRANK SHAFT AND PISTON RODS AND BEARINGS SEIZING/BREAKING. I WAS THEN TOLD THAT THIS PROBLEM WAS AN ISSUE THAT MANY OTHER KIAS AND HYUNDAIS WERE HAVING WITH THEIR ENGINES, AND THAT ENGINE PARTS WERE NOT AVAILABLE AND THAT ENGINES WERE ALSO NOT AVAILABLE DUE TO THE NUMBER OF FAILURES THAT THE MANUFACTURER IS CURRENTLY WORKING WITH. AS I DID RESEARCH ON THIS ISSUE WITH THE ENGINE, I FIND OUT THAT THERE IS A CLASS ACTION LAWSUIT WITH REGARDS TO OTHER KIA AND HYUNDAI ENGINE FAILURE WITH THE SAME TYPE OF DAMAGE. I AM REQUESTING HELP OR ASSISTANCE FROM YOUR AGENCY TO HELP ME BECOME A PLAINTIFF IN THIS SAME LAWSUIT, SO THAT I CAN BE PART OF THIS LAWSUIT AND HAVE MY ENGINE REPAIRED/REPLACED. PLEASE CALL OR EMAIL ME WITH ANY INFORMATION REGARDING THIS LAWSUIT OR HOW TO PROCEED IN GETTING MY ENGINE R I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516966April 13, 2023
AIR BAGS, ELECTRICAL SYSTEM, SEATS
I have a 2015 season kia. I have a security problem. the passenger seat does not see a person, the sensor is faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503085January 23, 2023
STRUCTURE:BODY, ENGINE
Took our 2015 Kia Sedona for an oil change and checkup due to the engine overheating multiple times. They did the oil change at about 96k miles and said nothing was wrong with the engine. That if anything were to happen then just bring it back in. We went on a trip to Georgia from Miami, we got stranded there because the engine again started overheating. We got the car back and took it to Kia in Doral. Service department stated that the head was damaged. Sales manager says it needed a new engine that would cost us 7500 to replace. We owe 7200 on the vehicle. That would put us at 14k dollars when it was not our fault that the engine failed at 96k miles. The sales manager at Doral Kia promised that they would take care of the 7200 loan if we bought a New Kia Carnival once they arrive in the lot. We took our Kia Sedona and left it there while we waited a week for the Kia Carnival to arrive. We finally get a call and we walk in to see it. Car states on window sticker MSRP $36k. We wait for them to bring the financing paper work and they put the cars MSRP AT $51k. Very upsetting what we encountered. Turns out that the scammers will only pay our loan off if we pay their markup of $51k for the new van. After expressing how upset we were for having waited our time, they try to say that the only way they could sell the New Kia Carnival to us at MSRP of $36k is if we pay the 7200 that we owe and we leave our Kia Sedona to them as trade in for ZERO dollars. Need this issue resolved asap!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501159January 10, 2023
UNKNOWN OR OTHER
Last Thursday, 5 days into the new year I was coming back from the chiropractor and the grocery store , approximately 15 miles from my home. I got home and parked my van outside (usually park in the garage but would be leaving within the hour so didn't want to open the garage door and let the heat out). I shut the van off and carried groceries inside. Long story short I received a call from my husband that the neighbor called to say there was smoke next to our deck and I looked out the window and my kia was on fire! Rear end just engulfed in flames. I have never had any issues with my van ever. She ran great, had maybe 2 dings in her but was not torn up or abused. My husband is a mechanic and changed oil and spark plugs and we treated her good! It was a very sad day. Sorry to ramble on. You may contact me if you have any questions. I do screen calls for #s I don't know so please leave a voice-mail or contact via email with a # and extention if preferred. I attached photos below. Also have a police report for insurance purposes. Thank you for taking time to read this!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11500386January 5, 2023
ENGINE
Car overheats. Dealership confirms Blown head gasket . Kia won’t cover repairs. Van is under 100k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494911November 25, 2022
ENGINE
My car a kia sedona, 2015, 85000 miles, was inspected by Matthews Kia on 10/7. It was RECOMMENDED that I have spark plugs and coils replaced. I was NOT told of the consequences or the urgency of this repair if I declined this repair. The check engine light was not on and it was running fine! THEY LET ME DRIVE IT HOME WITHOUT ANY WARNINGS. I went to bring it to a mechanic on 11/8 to have a second opinion and have the work done if they agreed with the diagnosis. That is when I was told it was a blown head gasket and the mechanic said there was nothing I did to cause this, I was able to drive it home, but i drove it directly to the dealership. They are supposed to last the lifetime of the car. It is only when I drove it 1 MILE from that mechanic to kia when it started to overheat, and The check engine light came on. When Kia inspected it and confirmed it was a blown head gasket and quoted me for a new engine. My safety was at risk because I have 2 children and when the engine went that is when the engine light came on and we almost got into an accident because I lost power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492606November 7, 2022
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2015 Kia Sedona. The contact stated while starting the vehicle, it would not start. The contact was able to change the battery and the vehicle was able to restart. The vehicle was taken to the dealer, and while the vehicle was at the dealer, it caught on fire. The dealer stated that the vehicle had a short circuit that caused the vehicle to catch on fire. The manufacturer was contacted, and a case was filed. The failure mileage was 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11489551October 17, 2022
FUEL/PROPULSION SYSTEM
There is a strong gasoline smell inside and outside of the vehicle. This is a fire risk and breathing hazard. I took the vehicle to a mechanic to be diagnosed/repaired on 10/13/2022. The mechanic confirmed there was a leak and stated that he had never seen a leak in this area of the vehicle before. He stated based on where it was that he believes it is a manufacturer defect. The fuel line was replaced at the cost of $699.16. However, the gasoline smell inside and outside of the vehicle remains. I contacted Kia Customer Service on 10/17/2022 and they said there were no recalls associated with this issue and I was on my own for getting it repaired. There have been no warning lights/indications related to this ongoing safety issue. A recall was issued for the 2011-2012 Kia Sedona for the same reason. In that recall (SC188), the fuel rails are to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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