Kia Optima Complaints

7,843 consumer complaints on file.

#11553618November 5, 2023
ENGINE
While driving on highway, loss of acceleration/power, all lights appeared on dashboard. Pulled over, turned off engine. Restarted engine and power/acceleration was restored.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553632November 5, 2023
ENGINE
I was driving when the vehicle began to shake and then the check engine light came on. I stopped at a red light and when the light turned green and I processed to go the car shut off while in traffic. I then waited to see if the car would turn back on and it did just long enough for me to get out of the roadway. I had the car towed back to the dealer from whom I purchased the car from. He had his mechanic check the vehicle out and informed me that the engine seized. He then had it towed to a repair shop and they also confirmed the engine seized. When I purchased the vehicle 9 months ago it came with a warranty. The warranty company is now saying that I am responsible for the cost of the diagnostic testing which is $2,500.00 before they will replace the engine. I reached out to Kia and they are also saying that I am responsible for the diagnostic testing and that the warranty company can choose a new or used engine replacement. I asked Kia if the engine was ever replaced during the first engine recall but representative refused to say if it was or wasn't. My car is still at the repair shop. These matter needs to be addressed as there may be others going through the same issue. This is the second time this has happened to me. I previously had a 2011 Kia Sportage that did the same exact thing. I returned it to the dealer whom I purchased it from and that vehicle was added to my credit report as a repo and resold at an auction. I hope and pray the issue was repaired before it was sold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553686November 5, 2023
SERVICE BRAKES
suddenly while driving, vehicle produced a hybrid system warning light to stop driving immediately and do not drive. Next warning said to check breaks. Following the warning I tried to park, the car then rolled backwards, while foot was on breaks. breaks did not work! I immediately put the car in park and turned the car off. Car was then towed to dealership. When vehicle arrived at dealership warning light was no longer displayed. Dealership flushed out Break fluid and replaced break fluid. Car was picked up and while driving home (luckily was exiting highway) while getting off the ramp warning light came on again, had to stop vehicle in middle of road and place car in park afraid there would be no breaks. I waited with my Hazzard lights on as cars passed. Once the road was clear, I proceeded to attempted to pull car closer to the side of road to get out of lane. As breaking to park vehicle on side edge of road, loud crunching noises were heard and had to place the car in park. Left vehicle running this time while having it towed back to the dealership instead of turning it off this way they could see the issue at hand. When tech witness the issue, I was told the car was unsafe and that it was the break module or also known as Hydraulic Electronic control Unit.. Furthermore I looked up information on this issue and my Make & Model and year of my vehicle is listed on Part 573 Safety Recall Report 23V-652, page 3. Also Report shows parts: Component Name 1 : HECU Component Description : Hydraulic Electronic Control Unit Component Part Number : 58920-***** and also part number 58910- Although my vehicle vin number does not currently show a recall for this part, report also states VIN numbers will be released to dealerships November 10th 2023 and to the vehicle owners November 14th 2023. Not sure that my vehicle will be included but this definitely is a safety issue. If this would have been on the highway it could have caused an accident. This is not safe for anyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553545November 4, 2023
ENGINE, ELECTRICAL SYSTEM
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553421November 3, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
My 2016 Optima has the Pearl White paint. In April 2018 I noticed that it started peeling on the hood. The dealership told me that since I was past the 36k mile warranty (I was at 39k miles then) that I would have to cover the cost out of pocket. It's sad that the vehicle was not even 2 years old and that the paint was coming off and the dealership basically told me "oh well". I am now scared to hand wash the vehicle for fear of it getting any worse. If Kia knew/knows there was an issue with the paint, why don't they just make it right? It's now all over the car that it has peeled off, not just exclusively to the hood, and theres even rust that has started to show up in aomw of those paintless spots. I have always hand washed the vehicle, waxed, never taken to a car wash either. You can see from the pictures provided that this is not caused by rocks or pressure. You see on the rear driverside how it starts to form bubbles or air pockets before it cracks and then peels off from the frame of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553216November 2, 2023
ENGINE
The contact owns a 2019 Kia Optima. The contact stated that the vehicle was experiencing abnormal oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed, but the diagnostic test was inconclusive. The contact stated that the failure persisted, and the contact had been adding 3 quarts of oil every two weeks. The contact stated that the low oil pressure warning light illuminated, and the vehicle made an abnormal ticking sound coming from the engine. The dealer informed the contact that the manufacturer might not cover the repair unless the engine seized. The vehicle was not repaired. The manufactured was notified of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553052November 1, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
We were backing up of out a parking spot at the local 7 eleven and another car almost cream us till the associate that was outside at the moment yelled out a warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553062November 1, 2023
ENGINE
The contact owns a 2016 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle started shaking violently. The contact pulled into a parking area where the vehicle stalled and failed to restart. The contact also stated that the low-oil warning light was illuminated intermittently. The contact stated that frequent oil top off was needed. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553075November 1, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Kia Optima. The contact stated that the engine was previously replaced due to abnormal knocking sound. Additionally, the contact stated while driving 60-65 MPH, there was a strong gasoline odor coming through the A/C vents. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the low-pressure fuel hose was leaking and needed to be replaced; however, the part was not available. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V093000 (Fuel System, Gasoline). The manufacturer was not notified of the failure. The failure mileage was approximately 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553112November 1, 2023
FUEL/PROPULSION SYSTEM
THE FUEL PUMP HAS AN ACTIVE RECALL. TOOK ITIN TO DEALER AND WE ARE BEING ADVISED KIA WILL NOT COVER THE COST. THEY HAVE AN ARTICLE OUT THAT CLEARLY STATES THEY WILL COVER THE COSTS. THE CAR WREAKS OF THE SMELL OF GAS AND WE ARE SCARED IT WILL CATCH FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552770October 31, 2023
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
It started shaking really bad out of no where , then wasn’t going faster than 80 then down to 65 but wouldn’t go more than 80 with my foot all the way on the gas. As soon as I made it to work tonight the car cut off. I got a jump the car was still shaking & wouldn’t stay on if I let my foot off of the gas. I started it again without the cables but it cut right back off. I saw on cars.com it’s a recall for the similar thing, number Sc172. I have been having fuel leaks for a while and had my knock sensor replaced from a previous recall. Now I have no way home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552866October 31, 2023
ENGINE, POWER TRAIN
Vehicle Dash Check Engine Light came on 08/31/2023 Code P200A was found. Several weeks went by and vehicle started to hesitate pretty bad Vehicle was towed to Kia dealership on 10/04/2023 : Was told engine failure which needed replacement along with intake and several other required parts. Covered under Powertrain Warranty, vehicle was completed and ready for pick up on 10/17/2023 On 10/24/2023, on my way home from work, Dash Warning "Engine has overheated" has came on. Vehicle was towed back to original dealership. Kia reportedly found "air pocket" in cooling system. Vehicle was ready for pickup same day. On 10/30/2023, on my way to work, Dash Warning "Engine has overheated" has once again came on. Luckily I was able to get off the interstate and happened to be by a Kia dealership in the area. At this time, info is pending.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552924October 31, 2023
ENGINE
The contact owns a 2015 Kia Optima. The contact stated while driving 70 MPH, the vehicle lost motive power. The contact pulled over to the side of the road however, the vehicle was not able to restart. There was no warning light illuminated. The vehicle was towed to the contacts home. The vehicle had been diagnosed by an independent mechanic. The contact was informed that the failure was caused by the engine seizing. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552931October 31, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2017 Kia Optima. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact reset the check engine warning light however, the light became illuminated again. The vehicle was taken to a dealer and the contact was informed that the engine oil was low and needed to be topped off. Additionally, the dealer offered to perform an oil consumption test. The vehicle was not repaired. The contact stated that he had researched online and related the failure to an engine design flaw. The contact requested that the dealer attempt to repair the engine and was refused. The contact was advised by the dealer to drive the vehicle until the engine failed and then he would be placed under consideration for a manufacturer engine replacement program. The manufacturer had been informed of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552945October 31, 2023
ENGINE
The car fails to respond to throttle. It does it randomly every one in a while. It's very dangerous. There are no check engine lights or anything. The car can run for weeks beautiful and all of a sudden you hit the gas and the car doesn't move. It can take 3-4 seconds before it responds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552651October 30, 2023
ENGINE
Driving down the interstate, the vehicle started to decelerate and the engine light started flashing. Got it to a mechanic and he started that it was a knock sensor failure P1326 code. Same as the recalls, but my vin number was not included in the recall report. Already had this vehicle in for excessive oil consumption. Paid for the dealer consumption test. They said it only burned a qt. and that was acceptable. In 1000 miles. Have done my own 1000 mile test and have been burning 1.5 or more qts. on three separate tests. Something has to be done about these engines. This is dangerous when going interstate speed and dropping to 20 mph in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552750October 30, 2023
EXTERIOR LIGHTING, STRUCTURE:BODY
THE HEADLIGHTS ON THIS VEHICLE IS EXTREMELY DIM. I have changed the bulbs and you can not see out of this vehicle at night. I have checked to see if there is a recall or something. A lot of people have issue with this year make and model of this vehicle. The other problem I am having is the paint peeling with the Snow white color of my vehicle. Large spots of paint is coming off and missing. this vehicle is kept under the carport. Yet, large spots of paint comes off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552500October 29, 2023
STRUCTURE:BODY
The paint on my vehicle has been bubbling and chipping off for years. I did buy my vehicle used and was a certified pre owned. It was in great condition at the time of purchase. The paint became a problem soon after owning the vehicle. I didn’t think much of it till it continued to peel off more and rust in certain areas. I noticed more vehicles like mine had the same problem. I began looking into it and seen that others were complaining of the same issue as mine online. I did contact Kias main corporate office and they wanted estimates and pictures. I did not go thru with this because they said it was a process to even get approved and if they approved it they would only paint certain parts, and not the whole car. I figured why paint parts if the same paint was used originally to paint the entire car then chips could happen anywhere else. And if paint was approved on certain areas I could only file once and to me that didn’t seem worth it at the time so I decided to see if this would become a recall and have been waiting patiently. Im very unhappy with KIA regarding this issue. It’s clearly a problem amongst multiple customers. I have this nice car and it’s embarrassing to drive like this. I hope this message reaches someone who will do something about this. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552364October 28, 2023
ENGINE
Oil from engine does not cycle through the engine and instead it foams up and comes out of the top of the engine and I need to put oil in my car every week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552389October 28, 2023
ENGINE
Car purchased in 11/2022 with roughly 60,000 miles. I have owned the car for about 11 months. When we took the car for its first oil change there was no oil registering on the dipstick. The engine began knocking before the second oil change was due and after checking the oil I needed to aff 4.5 quarts of oil. I took the car to my mechanic was informed that there was no oil leak and that KIA engines were known for oil consumption and engine failure. He recommended I take the car to a dealership. I spoke with KIA corporate at this point and they said the car needed an oil consumption test before they would possibly help me. I scheduled an appointment at a Kia dealer for the test and when I took the car on 10/26/2023. They started it and refused to do the oil consumption test stating that the engine was ruined and it wasn't safe to drive. They quoted me nearly $10,000 to replace the engine, and stated that while other 2016 Optimas were covered under a recall for the exact same problem, my car is not covered under the recall and is not warranted therefore they will not help me. I paid over $15,000 for this car 11 months ago and it is nearly worthless, with a 10K repair it is worth 10K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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