Kia Optima Complaints

7,843 consumer complaints on file.

#11605731July 31, 2024
ENGINE, FORWARD COLLISION AVOIDANCE
The contact owns a 2019 Kia Optima. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact stated that shortly afterwards, the check engine warning light illuminated, and the vehicle started losing motive power while attempting to accelerate. The contact stated that the vehicle was shuddering and jerking while driving. The contact also stated that the Forward Collision Avoidance sensors activated inadvertently while driving or the vehicle was parked. The vehicle was taken to a local dealer where it was diagnosed with excessive oil consumption and the contact was advised that the failure with the Forward Collision Avoidance sensors was the regular function of the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,813.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605440July 30, 2024
ENGINE
I purchased my car used in 2022. It had a metal clanking noise in the engine. I took it to KIA they said there was no recall open for them to check it. The sound is getting worse and the engine is now burning oil but KIA won’t do anything unless I pay them $1,200 to clean the heads and another $187 an hour to scope the engine. This has been a problem since I purchased the car and I am sure it has to do with the engine recall but they refuse to fix it or look at it. I have had regular oil changes and maintenance done at appropriate intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605529July 30, 2024
ENGINE
I bought the vehicle used in 2022 and since then the vehicle has misfired on 2 separate occasions while driving requiring it to be towed. I’ve had to change the spark plugs and coil packs 4 different times due to the vehicle misfiring. I contacted Kia when the issue first began and was informed that my vehicle is one included in a class action lawsuit for engine failure, and was given a Case Number, but was told the only way they will cover repair/ replacement of the engine is if a specific error code was shown at the time of engine failure. The last 2 times I had to change my spark plugs were within a month of each other, so the vehicle was towed to Kia where they informed me that they recommended a combustion chamber cleaning and once again replacing the spark plugs. However, this was not a final diagnosis as to why the vehicle was misfiring, and they stated the vehicle may still misfire even with those services. Upon having the combustion chamber cleaned completed at a different location, and once again replacing the spark plugs, the engine locked up in the middle of the road and would not start again. the vehicle has been non-driveable since mid June and is currently in a shop awaiting repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605073July 29, 2024
ENGINE
The contact owns a 2018 Kia Optima. The contact stated while driving 20 MPH, the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The contact continued to drive the vehicle however, the vehicle failed to accelerate above 40 MPH and was shaking abnormally. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 132,378.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605135July 29, 2024
ENGINE
Driving approx. 65 mph on highway when car started shaking, then engine light came on, then car went into limp mode. Safety was at risk due to the fact this happened in the fast lane on highway, had to maneuver vehicle onto right side of road for emergency parking. Dealership and independent auto shop diagnosed problem to be misfire on cylinder #4, performed compression test, found intake valve and piston damage. Estimated repairs to be between $6,000 to $8,000 to rebuild engine. Mileage 82,826. We still have the vehicle for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605137July 29, 2024
ENGINE, STEERING, ELECTRICAL SYSTEM
I purchased a 2016 KIA Optima from eCars in Wichita Ks in November of 2022. The car had no major issues until the Optima was stolen this last March. I recovered the car quickly but it was damaged. Had ignition pulled out steering column broken, window broken and lots of cosmetic damage. Was towed twice and in the shop twice. All has been fixed with auto insurance funds. I am part of the KIA theft settlement and waiting for funds to be dispersed. Second part of my issue is that on 07/22/24 the check engine light came on while I was driving to work. It was blinking which indicates a serious engine issue. I turned around and went home and parked it. I started researching KIA engine issues and found that my car is also eligible for the KIA Theta II engine class action settlement but the submission deadline was 12/07/23. Since I was not the original owner, I was never notified of this class action settlement so could not submit a claim. I contacted Midwest KIA in Wichita KS to see about their "Buy Back program" I found online that KIA will sometimes buy certain vehicles back due to quality or safety issues. They want me to drive the car over 30 miles from my house to their lot so they can see the car in person, which I am not comfortable with. My question is what kind of legal recourse do I have with KIA? Am I still covered under Kansas Lemon Law? I still owe over $15k on the Optima. I ended up buying a new car on Saturday from Rusty Eck Ford but didn't trade the Optima in because they told me it had a salvage title, which I wasn't aware of when I bought it. It caught on fire apparently. All the damage was fixed, which could have been covered under the settlement as a qualifying fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605172July 29, 2024
STRUCTURE:BODY
Paint on driver side rear door is delamination from the car body. This is the Pearl white color
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605296July 29, 2024
ENGINE
I was driving in the freeway to my girlfriends house and suddenly my check engine light came on and started flashing, I got off the freeway as soon as I could and parked to check what was wrong and while driving to park I noticed I couldn’t accelerate past 2000 RPM and when shifting my car was skipping and it felt like gas wasn’t getting to the engine. I checked my oil levels and they were at normal levels, the battery was fine, and the car was turning on without a problem. I ran a diagnostics code and it came up with the P13-26 Code
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605036July 29, 2024
UNKNOWN OR OTHER
Mya paint is bubbling , chipping and peeling all over my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604993July 28, 2024
SERVICE BRAKES
Driver side brake light will only work with headlights off. Turn headlights on and it goes out and doesn't start to work until turning off headlights. Also brakes give out when trying to stop, you have to actually shift to neutral for brakes to work again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604730July 26, 2024
ELECTRICAL SYSTEM, ENGINE
My vehicle has been having engine & electrical issues, I originally took the vehicle to a secondary mechanic after Kia Baltimore stated it would be a couple months before they could diagnose the issue. The secondary mechanic was changed spark plugs, and other fixes but advised the vehicle engine was still shutting down and he believe it was related to the Kia engine recall issues. Thereafter, I had the vehicle towed to Kia Towson on 5/22/23..they have had the vehicle ever since I call daily, leave messages with managers, and essentially pay car insurance and car note, and use ride share services while getting no response about my vehicle. The rental manager at the dealership doesn't return my calls, no one. This is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604475July 25, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
There is an hybrid warning coming on which causes the brakes to loose it’s ability to stop for some reason. It also slows the car to a hault while the engine is in full rev. It’s a huge safety issue as this occurs intermittently with no warning. Last time I was on the freeway, luckily I was able to pull over to the curb without incident. I hit the bumper a little bit but was able to stop safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604513July 25, 2024
ENGINE
I have a 2015 Kia Optima never had any problems. Last Sunday it starting rattling from the engine, changed the oil the following Saturday and drove it to see if it made it any better. Within 20 mins the noise in the engine from knocking was so bad, my car was trying to die on me at red lights. Luckily, I was able to make it home. Checked the oil that was just changed and drove maybe 25 mins is full of metal shavings. Called Kia and they are trying to say that because a recall wasn't completed before I owned it that I am not eligible for a engine replacement, even though when i bought this used car from a Kia dealer they should have seen and completed this recall. Now I have a car with a bad engine that I still owe 5K that I can't even drive to trade it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604516July 25, 2024
ENGINE
Complete engine failure on July 13th. While driving at on the interstate the car lurched and began to smoke. Oil light, engine light and battery light all came on. We turned on hazard lights and pulled off the freeway onto the off-ramp. As we stopped at the light the car completely died in traffic. Smoke was coming from the hood and the car wouldn’t no longer start. We were in traffic and had to wait for help to get our car safely pushed off the road. We had the car towed to a car lot. The engine had a recall but we were never informed of this or sent any letters about it. We received a recall About a trunk safety issue so we know they had our correct address. We have owned the car less than a year so previous owners never took care of the problem and we were not informed. Kia is denying helping pay for a new engine even though they have a lawsuit and have admitted to engine problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604578July 25, 2024
SEAT BELTS
This car was purchased [XXX] and has been in my possession for 3 years and 4 months. It has sat in a dealership repair facility for 13 of those months to replace the engine and high-voltage hybrid battery. Meaning I have actively driven this vehicle for approximately 27 months and the retraction system for the seatbelts is malfunctioning and as its a safety issue I feel the need to report this and see what other alternatives are available instead of paying out $1121.58 for something that malfunctioned under the first 10 years of the vehicles life sounds more like a design flaw than a user issue or uneasy wear as I am a [XXX] average build individual. As the vehicle went into the dealership for routine scheduled maintenance I noticed the driver and passenger seat belts don’t lock or retract properly. Service tech stated the retraction system is malfunctioning and they will both need to be replaced. With this system not working the driver and passenger are not able to be restrained properly in case of an accident. No lights or warnings appeared just noticed while driving in rush hour traffic in Buffalo, New York. *With this being a “more rare” PLUG IN HYBRID variant instead of a conventional ICE many issues don’t carry over so I would really like this to be investigated for the safety of the owners of this car.* INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604032July 23, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle shuddered and lost motive power. The check engine warning light was illuminated. The contact pulled over and restarted the vehicle, but the failure recurred while the transmission was shifted into drive(D). After several attempts, the vehicle restarted and went into LIMP Mode. The vehicle was taken to AutoZone, where error code P1326 was retrieved. The vehicle was then towed to the dealer; however, the cause of the failure could not be determined. The dealer contacted the manufacturer, who determined that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603933July 23, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was driving on the expressway onto the exit ramp going about 75 mph when my car suddenly slowed down even though my foot was on the pedal as i kept trying to drive, it was slowing down. The temp gauge was exactly in the middle and the rpm was at 0. The mph was at 60 mph even though it was slowing down it didnt change on the reader. When i realized the mph on the reader was not changing all the service lights came out on the dash. So I idled to a stop on the side of the road when I got out of the car I realized there was smoke coming from the hood and it had a really awful smell of something burning. I know the engine didnt over heat because the coolant reservoir is full and the upper radiator hose had pressure. Ive been having an issue with burning oil so I topped it off with a qt of oil. I left the car off for about 2 hours and then tried to start it and the engine would not start , the break pedal became hard to push down but the burning smell got worse. So i decided to turn the car off again. Meanwhile im still stuck on the side of the road. I watched a couple of youtube videos and there are many people having the same issue with the radiator fan, or a leak in a pipe or hose, or some sort of sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603950July 23, 2024
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
While driving on freeway lights, flicker and car just dies. Steering goes out and lose control of vehicle. Then will randomly start up again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603975July 23, 2024
ENGINE
I've had my car since late 2018. A couple years after having I've noticed it's burning oil. I made an appt at Evansville Kia dealership & was called the day before appt to be told the excessive oil consumption test was not part of the warranty. I asked what am I suppose to do keep spending money on oil? The mechanic told me to keep topping it off til it quits, cause he said it's going to quit. How is this safe? Not knowing when & where you will be when something happens. My car is now using a quart or more of oil every 500 or so miles. This is ALOT of money out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603774July 22, 2024
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2016 Kia Optima. The contact stated while driving at various speeds on several occasions, the vehicle was shuddering with a knocking sound coming from the engine compartment. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that a message "Do not drive - Tow to Dealer" was displayed, and the check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that a loosened turbo hose needed to be tightened. The vehicle was repaired but the failure persisted. The vehicle was towed to another dealer where it was diagnosed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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