Kia K5 Complaints

479 consumer complaints on file.

#11441503November 23, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2022 Kia K5. The contact stated that while operating the vehicle at night with the headlights on, the low-beam headlights projected a dark triangular non-illuminated section inside the light field causing a visibility hazard to the driver. The vehicle was taken to the local dealer who indicated that no problem was found and stated that the headlights operated as designed. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440906November 18, 2021
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2021 Kia K5. The contact stated that while her daughter was driving at 5-10 MPH and making a turn on a road with no lanes, the steering wheel inadvertently started shuddering and became rigid, causing the contact's daughter to lose control of the vehicle. The vehicle crashed into a construction dumpster. An unknown warning message illuminated. The air bags did not deploy. The contact's daughter did not sustain any injuries. A police report was not filed. The vehicle was towed to the contact's residence. Then, the vehicle was towed to the dealer who towed the vehicle to a collision center. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 21V447000 (LANE DEPARTURE, STEERING) as the VIN was not included in the recall. The manufacturer was notified of the failure and a case was opened. The vehicle was not diagnosed or repaired. The approximate failure mileage was 11,700.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11434740September 28, 2021
EXTERIOR LIGHTING
A few days ago I picked up my new 2022 Kia K5 GT-Line AWD Sedan. The car has LED projector headlights. On the drivers side headlight it casts a "V" shaped void onto the opposite side of the road, presumably to prevent the bright light from hitting oncoming drivers. However, when going around a left curve this void is directly in front of the car in my lane preventing me from seeing what is in front of me. I do not believe there is a way to adjust this since most likely you would have to remove the headlight, disassemble it, and then take the projectors out and disassemble them. Giving you access to the cutoff plate which I can only assume has a raised v to block that section. The plate would look similar to ∆. I understand the reasoning the engineers had for installing that plate within the projector bulb to prevent blinding other drivers, but at the expense of K5 owners own safety when going around left curves, especially in unfamiliar areas.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432865September 14, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving 35 mph with nobody in front of or behind me and the car slammed on automatic braking for no reason, stopping me in the middle of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430639August 26, 2021
FUEL/PROPULSION SYSTEM
When filling up the gas tank on 3 separate occasions the station pump failed to cut off causing fuel to leak unto the surrounding surface. The Kia K 5 is leased vehicle that I entered into contract in July 2021. The car was used as a demo and I find it suspicious that the dealership wasn’t aware of the issue. The dealership is replacing the gas tank at no cost to me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424226July 10, 2021
VISIBILITY/WIPER
My 2021 KIA K5 developed a chip after a small pebble hit the windshield. By the time I got home(an hour and a half later) the chip caused a crack across three quarters of the windshield. The dealer and KIA Corporate will not admit the problem even though there have been numerous complaints on the Telluride model and now several complaints documented on the new K5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423530July 6, 2021
UNKNOWN OR OTHER
Sunroof exploded while driving. Only had the car 2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420327June 9, 2021
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
The contact owns a 2022 Kia K5. The contact stated that with the key inserted in the ignition and turned to the ON position, the locks failed to automatically lock as designed. The failure only occurs while the vehicle was turned on. The vehicle was securely locked using this method a few days ago, whether the vehicle was tuned ON or OFF. The contact stated that the vehicle was only automatically securely locked when the vehicle was turned off. The contact stated they had a similar failure with the Kia that was traded for the current vehicle. The contact stated that the vehicle had also displayed an odometer reading of 7,400 miles however, the following day the mileage was 200. The dealer was contacted however, there was no reply. The vehicle was not taken to be diagnosed. The manufacturer was made aware of the failure. The failure mileage was unknown. THE CONSUMER STATED THE VEHICLE HAD TIRE ISSUES THAT OCCURED AFTER AN ACCIDENT AND HAVING THE TIRES REPLACED. THE STEERING WHEEL WEEL HAS DEVELOPED A LARGE OPENING. ALSO, THE VEHICLE WOULD START INDEPENDENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417817May 19, 2021
UNKNOWN OR OTHER
Purchased new Kia K5 LXS few months ago. Originally warning lights appeared on dashboard. At first windows would come down intermittently. Now my windows won't come down at all. My headlights flicker and turn off at night. Car sounds like it's powering down at times. Contacted dealership a number of times. Alerted dealership of problems and concerns via phone and during service. Met with indifference and treated like they hadn't talked to me regarding latest concerns. This shouldn't happen to any vehicle especially when purchased brand new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416535May 14, 2021
ELECTRICAL SYSTEM, ENGINE
VEHICLE WAS STOPPED A RED LIGHT ON A CITY STREET WHEN SUDDENLY CUT OFF. SMOKE BEGAN TO POUR OUT FROM UNDER THE HOOD. LESS THAN 1 MINUTE LATER THE VEHICLE WAS FULLY INVOLVED UNDER THE HOOD OF CAR. CAR WAS A TOTAL LOSS. VEHICLE HAD JUST BEEN DRIVEN APPROXIMATELY 25 MILES (ALL HIGHWAY) FROM HOME TOWARDS WORK WHEN INCIDENT OCCURRED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11405416March 29, 2021
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
WHILE I WAS DRIVING ON THE INTERSTATE, I HEARD AND ABNORMAL ABOUT OF NOISE COMING FROM THE ENGINE BAY AS WELL AS A SCRATCH WHILE I WAS DRIVING. THIS HAPPENED ON MARCH 26, 2021 AT 10PM. ON MARCH 29, 2022 I TOOK IT TO THE DEALER SHIP AND I WAS NOTIFIED THAT MY ENGINE COVER CAME OFF AND WAS THE CAUSE OF THE NOISE. THERE'S DAMAGE TO MY DRIVER SIDE FENDER, RUBBING TO THE WHEEL/TIRE AND MY FOG LIGHT HOUSING IS HANGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404009March 20, 2021
ENGINE
WHILE DRIVING THE VEHICLE AND AFTER IT IS PARKED AND ENGINE IS TURNED OFF THE COOLING SYSTEM ( COOLANT RESERVOIR ON UPPER RIGHT SIDE OF ENGINE ARE) ALLOWS ANTIFREEZE VAPORS AND HIGH PRESSURE TO ESCAPE INTO ENGINE AREA. WHEN PARKING IN A GARAGE THERE IS A VERY STRONG SMELL OF COOLANT. DEALER HAS VERIFIED THAT THE RADIATOR CAP APPEARS TO ACT AS A VENT ALLOWING VAPORS TO ESCAPE THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399278March 5, 2021
AIR BAGS, SEATS
I WAS TRAVELING 45 MPH IN MY 2021 K5 GT LINE WHEN AN OLDER TOYOTA CAMRY CROSSED MY PATH. I APPLIED BRAKES BUT THERE WAS NO AVOIDING THE COLLISION. I BROADSIDED THE CAMRY AT SOMEWHERE BETWEEN 30 AND 35 MPH. I SUSTAINED INJURIES TO BOTH KNEES, NECK AND BACK. AIR BAGS DID NOT DEPLOY. POLICE, WRECKER DRIVER AND BODY SHOP (IN THIER PREVIOUS EXPERIENCES) ALL SAY THEY ARE SURPRISED THE AIR BAGS WERE NOT TRIGGERED BEING THE FACT IT WAS A FRONTAL COLLISION. ANOTHER CONCERN IS THE FOLDING SEAT BEHIND THE DRIVER'S SIDE BROKE FREE OF THE LATCH AND FOLDED ITSELF DOWN. THAT SEAT HAS NEVER BEEN FOLDED DOWN OR EVEN SAT IN FOR THAT MATTER, SO I KNOW FOR A FACT IT WAS LATCHED. SAD TO SAY MY BEAUTIFUL BRAND NEW K5 THAT I HAVE HAD FOR 2 MONTHS NOW HAS CLOSE TO $13,000 DAMAGE. MOST IMPORTANTLY, I AM NOW SCARED TO DRIVE THIS THING. WHAT IF THIS HAPPENS AGAIN?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11394262February 2, 2021
UNKNOWN OR OTHER
I WAS TRAVELING AT APPROXIMATELY 40-45 MPH, ANOTHER VEHICLE CROSSED IN MY PATH, AND I BROADSIDED HIS VEHICLE. I AM NOT SURE OF MY SPEED AT IMPACT. I WOULD GUESS 30 MPH. AIRBAGS DID NOT DEPLOY. THE REAR DRIVERS SIDE SEAT ALSO CAME UNLATCHED, FOLDING ITSELF DOWN. THERE WERE NO OTHER PASSENGERS IN THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11389777January 25, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2021 KIA K5. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, AN UNKNOWN WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER KIA FORT WALTON BEACH (343 MIRACLE STRIP PKWY, FORT WALTON BEACH, FL 32548) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WERE ISSUES WITH TWO OF THE COMPUTER CHIPS IN THE VEHICLE THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389188January 21, 2021
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2021 KIA K5. THE CONTACT STATED WHILE DRIVING AT 65-75 MPH, THERE WAS AN ABNORMAL WIND NOISE DETECTED FROM THE REAR DOORS. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO HENDRICK KIA OF CONCORD (7550 HENDRICK AUTO PLAZA NW, CONCORD, NC 28027; (704) 467-8591) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS WORKING AS DESIGNED AND THE NOISE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED WHO REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 344.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385251December 28, 2020
POWER TRAIN
TRANSMISSION REQUIRES TOTAL REPLACEMENT WITHIN 5 DAYS OF PURCHASE OF NEW CAR. VEHICLE WAS PARKED WHEN TRANSMISSION FLUID LEAK WAS DISCOVERED. IT WAS DRIVEN BACK TO THE DEALER, WHICH IS NEARBY, BUT THIS EXPERIENCE HAS SHAKEN OUR FAITH IN THE SAFETY AND BUILD QUALITY OF THIS 2021 KIA K5 GT-LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374783November 15, 2020
ELECTRICAL SYSTEM
KEEP LOST WIRELESS CARPLAY SCINAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374198November 11, 2020
AIR BAGS
WAS DRIVING TO WORK ON FREEWAY AND A DEER JUMPED OUT IN FRONT OF CAR, I HIT IT BETWEEN 65-70 MPH AND NOT ONE OF THE MANY AIRBAGS INSTALLED ON THIS BRAND NEW CAR DEPLOYED . THE POLICE OFFICER AT THE SCENE SAID I'M LUCKY TO BE ALIVE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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